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Customer reviews: Pinterest

Develop by PINTEREST inc

Reviews (5,965)

Overall rating
4.6

What Merchants Think

Pinterest serves as a valuable platform for many users, particularly those seeking to boost visibility and engagement through visual content. Merchants praise its ease of integration with Shopify and the unique opportunities it provides for showcasing products. While it is hailed for its innovative interface and supportive community, some users highlight persistent challenges with account approvals, syncing issues, and customer service that detract from the overall experience.

Key Strengths

  • Easy integration with Shopify.
  • Intuitive interface and navigation.
  • Effective visual marketing tools.
  • Generous advertising credits.
  • Strong community support and engagement.

Common Concerns

  • Issues with account and merchant approval processes.
  • Frequent syncing problems, particularly with Shopify.
  • Lack of responsive and helpful customer support.
  • Complaints about app glitches and crashes.
  • Restrictive policies that some find challenging and opaque.

Final Thoughts

Pinterest is seen by many as a powerful tool for increasing visibility and sales via its vibrant and extensive platform. However, technical issues and customer support deficiencies are prevalent concerns that could affect user satisfaction. Overall, while Pinterest offers substantial benefits, merchants may need to navigate its challenges to fully capitalize on its potential.

Wellen Fashion

Oct 01, 2024  on Shopify

Will change to 5 stars if all goes well. We want to like Pinterest, but 7/10 stores will likely at one point encounter the "Merchant Not Approved". Reason? Every newcomer to Shopify isn't an expert. As a result, they'll submit to Pinterest, only to find they weren't approved. The common reason? Their domain isn't old enough. We have one appeal remaining and we just began. We have 72K to invest into ads, but if we lose our appeal, it leaves us with a bad taste in our mouth, so we haven't gone forward in paying for ads on their platform (yet). There's a "threat" feeling upon going through the steps, as if we're walking on eggshells. A platform this big should be welcoming and open to helping new merchants. I'm a software engineer, and am astounded that this is the only app that allows limited appeals for new merchants. Pinterest needs to boldly specify or have something that reads the Shopify store's domain age, so that people don't feel discouraged right away like we did. We're extremely nervous and unsure whether to file an appeal now and things remain where they are. We have one left. We were sure we should have won the first appeal, now we're going to wait a year, maybe more -- not just to get our feed on Pinterest, but to pay for ads. We may allocate our 72K budget into Meta Ads instead. See? You just lost a major advertiser. The way Pinterest encourages advertisers is beyond strange to me.

Cozy Nursery

Jun 25, 2024  on Shopify

I was absolutely thrilled using Pinterest for my business and chose it to be the only source of traffic for my shop. We sell cool designer baby nursery decor and trendy baby outfits made in EU but our merchant account was removed without explanations and even any advice what is wrong with the website. After 6 years using Pinterest as a merchant and being verified merchant we just get robot replies from 50 cases all the same. we cannot disclose information your website doesn't meet minimum requirements. So we have to move to other sources of traffic because our Pinterest reach tremendously fell from 13+ mln and we produce original content and work hard on pins it fell to 5 mln in seconds. Supports doesn't want to help and even explain what is wrong and what we can update. So the app now is useless and I guess merchants with great products here are not welcome. Pinterest is overloaded with AI pins that take over platform and we are the original content makers have to go after investing so much work and time into content.

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