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Customer reviews: Pinterest

Develop by PINTEREST inc

The Shopify Pinterest app helps merchants seamlessly integrate Pinterest marketing into their stores, driving traffic and sales. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right tool for your business.

Reviews (1,639)

Overall rating
4.2

What Merchants Think

Pinterest serves as a valuable platform for many users, particularly those seeking to boost visibility and engagement through visual content. Merchants praise its ease of integration with Shopify and the unique opportunities it provides for showcasing products. While it is hailed for its innovative interface and supportive community, some users highlight persistent challenges with account approvals, syncing issues, and customer service that detract from the overall experience.

Key Strengths

  • Easy integration with Shopify.
  • Intuitive interface and navigation.
  • Effective visual marketing tools.
  • Generous advertising credits.
  • Strong community support and engagement.

Common Concerns

  • Issues with account and merchant approval processes.
  • Frequent syncing problems, particularly with Shopify.
  • Lack of responsive and helpful customer support.
  • Complaints about app glitches and crashes.
  • Restrictive policies that some find challenging and opaque.

Final Thoughts

Pinterest is seen by many as a powerful tool for increasing visibility and sales via its vibrant and extensive platform. However, technical issues and customer support deficiencies are prevalent concerns that could affect user satisfaction. Overall, while Pinterest offers substantial benefits, merchants may need to navigate its challenges to fully capitalize on its potential.

Skrim Watercolors

Aug 22, 2025  on Shopify

Very often the conntection between the shop is lost, also if you want to add accounts it wont work

My Little Co.

Aug 20, 2025  on Shopify

They said here is an issue with pinterest in shopify. go to channel for more detials. When I go there, it showing nothing. My catalogue is not syncing.

The Seventh Muse

Aug 14, 2025  on Shopify

Can't sync products. Can't reach out any support

Ponoma

Aug 06, 2025  on Shopify

"Last Result": We've paid USD1600 for 550 visits in 2 months and...1 Add to cart action with 1 order (USD15) and about USD500 for Performance+ campaigns with USD0 conversions. Before, we used Pinterest Ads time to time and didn't request anything except their standard report, but I've decided to check the results for Shopify's Performance+ campaigns. When I asked report on US cities and spent time on our website, your manager (Kylila P - Customer Operations) declined my request with comment: "most of the targeting breakdowns aren’t available for Performance+ campaigns, this limitation extends to City." Then we observed data from our hosting partner, who has confirmed that training bot visits ( from one city!) occur on the same days as your "Ads activities". I would never accuse you of this if your manager provided me with simple data on visits by city and time spent by visitors on our site within the framework of the Shopify campaign - but you stubbornly do not want to do this (I have been begging you for more than a week to provide them). In my opinion, you repeat the scam bot visit practice of Facebook, who attracted bots to our website for our money, and tried to hide it too. No more Ads with you! I don't recommend Pinterest for other Shopify businesses.

Online4Furniture

Jul 31, 2025  on Shopify

difficult to setup - does not even tell me what i need to do properly, has a prompt but when i click on it, it does nothing

Crafty Family Creations LLC

Jul 28, 2025  on Shopify

I tried to submit the following through the feedback portal and clicked on the bad option and keep getting Hmm something went wrong. I clicked on good and it wants a review so here you go. Our business has been in business since 2022 doing local craft fairs and custom orders for local businesses but only recently decided to start a website to help promote our business. In the past we didn't have a need for one but now we are trying to branch out and we are being shut out by your company because we have not had a website long enough. I don't understand how having a website for 5 months versus 9 months makes a difference. All you are doing is making it harder for a small business to become more successful.

Red Death Tattoo

Jul 26, 2025  on Shopify

Stuck during setup as per other users, cannot progress through connection steps, and the prompts take me to dead end pages. tried to submit feedback on this, but alas, that didn't even work "Hmm, something went wrong".... you bet it did.

Nitzi.ro

Jul 15, 2025  on Shopify

I'm trying to connect the shopify app with Pinterest, but I keep getting an error. It's an unknown error — it doesn't say what type it is, just gives me a message like "Hmm, try again later.

Soni Fashion ®

Jul 08, 2025  on Shopify

I’m incredibly disappointed with this app. First of all, if this app is not meant for Indian users, then why is it even listed and promoted on the Indian app store? It’s very frustrating to download an app with high expectations, only to find out later that it doesn’t work in my country. The app description doesn't mention any country restrictions or limitations, and there is no clear information provided anywhere about availability. As an Indian user, I feel misled and annoyed that I wasted my time and data downloading something that I cannot even use. If an app is not functional or supported in India, then it should NOT be displayed on the Indian app store at all. This creates confusion and results in a poor user experience. Many users, like me, have high hopes when we see such apps being advertised or recommended, but we are often left disappointed and frustrated. I sincerely hope the developers take this seriously and either enable full functionality in India or stop showing the app to Indian users. This careless approach suggests that the developers are not considering users from other regions at all. My advice to anyone in India: **DO NOT WASTE YOUR TIME** on this app unless the developers officially announce that it’s available for India. If I could, I would give this experience **zero stars** for its misleading nature.

kidz.ch - Spielzeug Shop

Jun 24, 2025  on Shopify

Unbrauchbar, miserabler Support.

freakysera

Jun 23, 2025  on Shopify

Pathetic support from app developer. I have been trying to integrate with my shopify store for some time but for weeks it says message "Aleph India will respond to your request within 3-4 business days to the email address associated with your Shopify account". I raised a support ticket but they closed it with same message.

MAAGS DESIGNS

Jun 21, 2025  on Shopify

Doesnt seem to do anything for India.. No options are showing up to do anything.

MORAMO

Jun 16, 2025  on Shopify

Hello. There is no contact option, so i need to do it like that. Connection does not work. I can't connect pinterest with shopify :(

Dva Kořeni

Jun 07, 2025  on Shopify

It does not connect to the account = it does not work

Erratically Eccentric Creations

May 30, 2025  on Shopify

This would be great, if it worked. It doesnt explain at all how to get this set up. I have tried submitting feedback directly from the app but it always tells me hmmm, something went wrong. I have followed all steps I can find on the pinterest side. Pinterest keeps sending me back to Shopify saying I haven't completed something on this side but there is nothing to click on to proceed on this side.

Jo Nørgaard

May 06, 2025  on Shopify

Have now spent days trying to integrate this into my Shopify page. Running around in endless loops, complete waste of time.

Tralamista - Custom Gifts

Apr 29, 2025  on Shopify

can't tracking add to cart and checkout

Ameri Goods

Apr 26, 2025  on Shopify

I just started a business, and you are not allowed to put items on there if your store is less than 9 Just starting out isn't easy. Come check us out @amerigoods.us

ShanaeWilde

Feb 23, 2025  on Shopify

Added the app, they deactivated my account until I emailed them and they told me my website had to be minimum of 9 months old and my site wasn’t good enough. Never again.

Buy Kitchen Kit Kitchens

Feb 23, 2025  on Shopify

I was excited to use Shopify and then link my shop to Pinterest. I have been selling for over 12 years so using this platform was good for a refresh. Shopify App store promote Pinterest but I cannot use it I downloaded the App, set the advertising up in Pinterest, set my budget only to find out "We don't allow domains that are less than 9 months old." What a shame they don't tell you this when promoting the App." I am placing this review as it may save other new sellers in Shopify the time in setting up Pinterest.

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