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Customer reviews: Pinterest

Develop by PINTEREST inc

Reviews (5,965)

Overall rating
4.6

What Merchants Think

Pinterest serves as a valuable platform for many users, particularly those seeking to boost visibility and engagement through visual content. Merchants praise its ease of integration with Shopify and the unique opportunities it provides for showcasing products. While it is hailed for its innovative interface and supportive community, some users highlight persistent challenges with account approvals, syncing issues, and customer service that detract from the overall experience.

Key Strengths

  • Easy integration with Shopify.
  • Intuitive interface and navigation.
  • Effective visual marketing tools.
  • Generous advertising credits.
  • Strong community support and engagement.

Common Concerns

  • Issues with account and merchant approval processes.
  • Frequent syncing problems, particularly with Shopify.
  • Lack of responsive and helpful customer support.
  • Complaints about app glitches and crashes.
  • Restrictive policies that some find challenging and opaque.

Final Thoughts

Pinterest is seen by many as a powerful tool for increasing visibility and sales via its vibrant and extensive platform. However, technical issues and customer support deficiencies are prevalent concerns that could affect user satisfaction. Overall, while Pinterest offers substantial benefits, merchants may need to navigate its challenges to fully capitalize on its potential.

ShanaeWilde

Feb 23, 2025  on Shopify

Added the app, they deactivated my account until I emailed them and they told me my website had to be minimum of 9 months old and my site wasn’t good enough. Never again.

Buy Kitchen Kit Kitchens

Feb 23, 2025  on Shopify

I was excited to use Shopify and then link my shop to Pinterest. I have been selling for over 12 years so using this platform was good for a refresh. Shopify App store promote Pinterest but I cannot use it I downloaded the App, set the advertising up in Pinterest, set my budget only to find out "We don't allow domains that are less than 9 months old." What a shame they don't tell you this when promoting the App." I am placing this review as it may save other new sellers in Shopify the time in setting up Pinterest.

Les Arbres Aux Chats

Jan 28, 2025  on Shopify

It just doesn’t work, impossible to sync…

relishlifestyle

Jan 25, 2025  on Shopify

Doesn’t work anymore

Royal Pets Products

Jan 20, 2025  on Shopify

aplikacja nie jest w stanie się połączyć z kontem

dekeshop

Jan 16, 2025  on Shopify

Non quero Pinterest,El mi rober mim dinero ,prq todos 3dias rober mucho dinero en mi cuenta

Bath Slut

Jan 11, 2025  on Shopify

pinterest integration is the WORST EXPERIENCE I've ever had! in my life! I tried this with my shop a couple years ago and after MONTHS and a few calls and MANY emails with MANY people I gave up. I have been updated several platforms and finally thought maybe I'd give it another shot. Perhaps they've fixed their algorithms or whatever is wrong with their system and nope! I STILL CANNOT SYNC my Shopify store! This is the craziest thing ever. It really should not be a difficult thing at all and has proved to be the most frustrating experience. Whoever is running Pinterest and their tech department should be have a major rethink of a lot of things.

Danibydsgn

Jan 10, 2025  on Shopify

Seriously Pinterest it shouldn't be this difficult. You are 100 years behind the rest.

Cobain & Bowie

Jan 01, 2025  on Shopify

Shopify warned me before I downloaded that the app was not compatible with their platform. That's surprising for a major social media site to not have a functioning app. Second, I can't use the app or do anything on Pinterest because my domain is too new. You have to have a domain that's older than 9 months. As a cybersecurity professional, I understand that younger domains are higher risk, but new does not mean bad. If there are no threat or phishing reports then what's the big deal? I received advertising credits that I cannot use now. I guess they expect me to sell my products on other platforms and then come back when the time is right, but in reality I'm just deleting my account and never looking back. This has left a bad taste in my mouth.

mija LIVING

Dec 10, 2024  on Shopify

Schlecht. Funktioniert mit Shopify nicht. Fehlermeldung ganz schön nervig, fast schon minütlich. Anfrage bei Support werden mit Standard-Antwort abgespeist anstatt zu helfen. (mehrmalige bitte gleiche Antwort)

KIMLUD

Dec 06, 2024  on Shopify

AWFUL EXPRERIENCE. NO SUPPORT AT ALL BUT ONLY PINBOT AFTER A WRONG ASSESSMENT. REACTIVATION MY ACCOUNT @kimludcom MY ACCOUNT HAS MORE THAN 93000 FOLLOWERS AND WAS WRONGLY TARGETED BY SO CALLED COMPETITORS IN THE SWAMP. Account Profile: https://www.pinterest.com/kimludcom/_created USERNAME: @kimludcom https://kimlud.myshopify.com

Momento Mia

Dec 05, 2024  on Shopify

Not accepting new stores as shopify domain must be 9 months old? I think this is a clear competition bias favouring established shops. Unhappy to hear about this condition of use.

am-hairwear.com

Nov 30, 2024  on Shopify

Worse experience ever!! I was promised help setting up a campaign (very difficult!!!). The help was not given properly. I spend by accident alsmost 500 Euro with 0 ROI as there was a technical issue. Pinterest did not connect right to the shop. And Pinterest and Shopify point to each other.... Everything is fully automated and their customer service is the worse in the world (not possible to speak to somebody, no number, no chat option....nothing only AI. After the sales agent sold me into a campaign this he also vanised.

Liebgedacht

Nov 15, 2024  on Shopify

Hi, I don't understand why you guys created a Shopify app does not work properly or can be configured properly. I have a few errors in the catalog and instead you just don't include these products, the Pinterest Merchant Status is suddenly set to “not verified”. This error as an example: Warning 155 Your additional_image_link values exceed the limit for additional images, so this item will be published without some of your images Limit entries in the additional_image_link column to 10 or fewer ----------------------------------------------------------- How the hell am I supposed to change anything here? I can't access any options anywhere via your weird app and influence this. This is really terrible.

BizCreativ

Oct 25, 2024  on Shopify

Also für alle die gerade einen neuen shop eröfnet haben ist das angebot nichts zum pinnen ja aber der shop der angeboten wird da muss die seite älter als 9 monate sein !! was amn erst viel später in erfahrung bring wenn mann sich schon abgeärgert hat wegen den ganzen fehlern !!! und nun zu meiner erfahrung :::: das schlechteste was ich jeh erlebt habe hier wird alles mögliche angeboten was man nutzen kann aber dann doch nicht nutzen kann !! das soll mal einer verstehen :) 1 fehler : domain nicht erreichbar ?? domain war erreichbar ( beschwerde eingelegt wie angeboten , fehler beseitigt!! dann auf einmal weitere 2 fehler domain jünger als 9 monate und noch irgendwelche richtlinine die keiner versteht !! dann bietet es nicht an wenn ihr nicht in der lage seit startups zu kompensieren !!! das grenzt schon an bertrug denn als aller erstes soll man sein werbe konto einrichten damit man auf jeden fall werbung schalten kann !!! Naja ich schalte wohl keine werbung bei euch !!!

Crystal Shoe Designs

Oct 19, 2024  on Shopify

Dreadful and wont connect to business account

Maia Express

Sep 14, 2024  on Shopify

Não recomento. O URL da minha loja está errado no pinterest, e não encontro jeito de consertar. Desisto do pinterest. Cancelo todo e qualquer propósito de anunciar no pinterest

JoJoZep I AM Design's

Sep 13, 2024  on Shopify

Guessing these tags with no search box or link to the regular site. I can't find a single tag related to Australian Indigenous Culture. Its disgusting. any wonder they are giving me welcome credit to waste on this. I dont want to ruin my business by placing ads in the wrong sections. I'm left not knowing what to do. And I cant access mock-ups withought using a html and pintrest wont let me use this format. I'm dissapointed

Tiana Bay

Sep 04, 2024  on Shopify

Simply horrible experience. This app is constantly crashing, my pinterst tag is healthy but i get messages that it's not healthy but not sure where the discrepancy is. I have worked with many different platforms and never encountered such rubbish with other platforms as I have with Pinterest. I reached out to support but have heard horror stories about their support team. I'm about to reach out to a developer to help but this is frustrating.

LOREC Ranch Home Furnishings

Aug 25, 2024  on Shopify

After installing and complying to their terms several times, they deactivate the original account.

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