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Customer reviews: Pinterest

Develop by PINTEREST inc

The Shopify Pinterest app helps merchants seamlessly integrate Pinterest marketing into their stores, driving traffic and sales. This review covers its features, pros, cons, and real user experiences to help you decide if it’s the right tool for your business.

Reviews (1,861)

Overall rating
4.3

What Merchants Think

Pinterest serves as a valuable platform for many users, particularly those seeking to boost visibility and engagement through visual content. Merchants praise its ease of integration with Shopify and the unique opportunities it provides for showcasing products. While it is hailed for its innovative interface and supportive community, some users highlight persistent challenges with account approvals, syncing issues, and customer service that detract from the overall experience.

Key Strengths

  • Easy integration with Shopify.
  • Intuitive interface and navigation.
  • Effective visual marketing tools.
  • Generous advertising credits.
  • Strong community support and engagement.

Common Concerns

  • Issues with account and merchant approval processes.
  • Frequent syncing problems, particularly with Shopify.
  • Lack of responsive and helpful customer support.
  • Complaints about app glitches and crashes.
  • Restrictive policies that some find challenging and opaque.

Final Thoughts

Pinterest is seen by many as a powerful tool for increasing visibility and sales via its vibrant and extensive platform. However, technical issues and customer support deficiencies are prevalent concerns that could affect user satisfaction. Overall, while Pinterest offers substantial benefits, merchants may need to navigate its challenges to fully capitalize on its potential.

GAM COLLECTIVE

Jan 01, 2025  on Shopify

Although it took me almost a year to fully set up the app, it is now complete. I hope my store will lead to new customers for gamcollective.com.

Jack Murphy Ireland

Dec 14, 2024  on Shopify

Seems to be ok but sometimes my streams get deleted and I tried to organise the meeting with one of their staff but he never showed up

mija LIVING

Dec 10, 2024  on Shopify

Schlecht. Funktioniert mit Shopify nicht. Fehlermeldung ganz schön nervig, fast schon minütlich. Anfrage bei Support werden mit Standard-Antwort abgespeist anstatt zu helfen. (mehrmalige bitte gleiche Antwort)

KIMLUD

Dec 06, 2024  on Shopify

AWFUL EXPRERIENCE. NO SUPPORT AT ALL BUT ONLY PINBOT AFTER A WRONG ASSESSMENT. REACTIVATION MY ACCOUNT @kimludcom MY ACCOUNT HAS MORE THAN 93000 FOLLOWERS AND WAS WRONGLY TARGETED BY SO CALLED COMPETITORS IN THE SWAMP. Account Profile: https://www.pinterest.com/kimludcom/_created USERNAME: @kimludcom https://kimlud.myshopify.com

Momento Mia

Dec 05, 2024  on Shopify

Not accepting new stores as shopify domain must be 9 months old? I think this is a clear competition bias favouring established shops. Unhappy to hear about this condition of use.

am-hairwear.com

Nov 30, 2024  on Shopify

Worse experience ever!! I was promised help setting up a campaign (very difficult!!!). The help was not given properly. I spend by accident alsmost 500 Euro with 0 ROI as there was a technical issue. Pinterest did not connect right to the shop. And Pinterest and Shopify point to each other.... Everything is fully automated and their customer service is the worse in the world (not possible to speak to somebody, no number, no chat option....nothing only AI. After the sales agent sold me into a campaign this he also vanised.

Liebgedacht

Nov 15, 2024  on Shopify

Hi, I don't understand why you guys created a Shopify app does not work properly or can be configured properly. I have a few errors in the catalog and instead you just don't include these products, the Pinterest Merchant Status is suddenly set to “not verified”. This error as an example: Warning 155 Your additional_image_link values exceed the limit for additional images, so this item will be published without some of your images Limit entries in the additional_image_link column to 10 or fewer ----------------------------------------------------------- How the hell am I supposed to change anything here? I can't access any options anywhere via your weird app and influence this. This is really terrible.

Mailo Jardin

Nov 04, 2024  on Shopify

Buena, fácil de usar y muy práctica para empezar a conocer sobre como hacer campañas publicitarias

WALLART-STUDIO

Oct 28, 2024  on Shopify

I've just started using it and haven't mastered it yet, so I'll follow up by sharing my experience with it!

BizCreativ

Oct 25, 2024  on Shopify

Also für alle die gerade einen neuen shop eröfnet haben ist das angebot nichts zum pinnen ja aber der shop der angeboten wird da muss die seite älter als 9 monate sein !! was amn erst viel später in erfahrung bring wenn mann sich schon abgeärgert hat wegen den ganzen fehlern !!! und nun zu meiner erfahrung :::: das schlechteste was ich jeh erlebt habe hier wird alles mögliche angeboten was man nutzen kann aber dann doch nicht nutzen kann !! das soll mal einer verstehen :) 1 fehler : domain nicht erreichbar ?? domain war erreichbar ( beschwerde eingelegt wie angeboten , fehler beseitigt!! dann auf einmal weitere 2 fehler domain jünger als 9 monate und noch irgendwelche richtlinine die keiner versteht !! dann bietet es nicht an wenn ihr nicht in der lage seit startups zu kompensieren !!! das grenzt schon an bertrug denn als aller erstes soll man sein werbe konto einrichten damit man auf jeden fall werbung schalten kann !!! Naja ich schalte wohl keine werbung bei euch !!!

Brodtica

Oct 24, 2024  on Shopify

Pinterest has been a game-changer for www.brodtica.com Its powerful visual search and easy Shopify integration have significantly boosted our online visibility and sales. A must-have for any e-commerce business!

AzTian - Market

Oct 13, 2024  on Shopify

¡¡Excelente!! Me ayuda mucho, Gracias

SYL-X tech

Oct 02, 2024  on Shopify

Intégration facile et marketing encore plus facile et intuitive ! J'adore cette expérience sut Pinterest.

Wellen Fashion

Oct 01, 2024  on Shopify

Will change to 5 stars if all goes well. We want to like Pinterest, but 7/10 stores will likely at one point encounter the "Merchant Not Approved". Reason? Every newcomer to Shopify isn't an expert. As a result, they'll submit to Pinterest, only to find they weren't approved. The common reason? Their domain isn't old enough. We have one appeal remaining and we just began. We have 72K to invest into ads, but if we lose our appeal, it leaves us with a bad taste in our mouth, so we haven't gone forward in paying for ads on their platform (yet). There's a "threat" feeling upon going through the steps, as if we're walking on eggshells. A platform this big should be welcoming and open to helping new merchants. I'm a software engineer, and am astounded that this is the only app that allows limited appeals for new merchants. Pinterest needs to boldly specify or have something that reads the Shopify store's domain age, so that people don't feel discouraged right away like we did. We're extremely nervous and unsure whether to file an appeal now and things remain where they are. We have one left. We were sure we should have won the first appeal, now we're going to wait a year, maybe more -- not just to get our feed on Pinterest, but to pay for ads. We may allocate our 72K budget into Meta Ads instead. See? You just lost a major advertiser. The way Pinterest encourages advertisers is beyond strange to me.

Jodie Hobbs

Sep 24, 2024  on Shopify

Working with Pinterest has been a joy. Other apps don’t compare. Love Pinterest. It’s easy to install and it brings results.

Home Decorating & Beauty

Sep 19, 2024  on Shopify

I love Pinterest! Since the very beginning and together with Shopify it works like a dream! Marketing is supereasy with Pinterest and love the insights it gives me.

Maia Express

Sep 14, 2024  on Shopify

Não recomento. O URL da minha loja está errado no pinterest, e não encontro jeito de consertar. Desisto do pinterest. Cancelo todo e qualquer propósito de anunciar no pinterest

JoJoZep I AM Design's

Sep 13, 2024  on Shopify

Guessing these tags with no search box or link to the regular site. I can't find a single tag related to Australian Indigenous Culture. Its disgusting. any wonder they are giving me welcome credit to waste on this. I dont want to ruin my business by placing ads in the wrong sections. I'm left not knowing what to do. And I cant access mock-ups withought using a html and pintrest wont let me use this format. I'm dissapointed

Banin Oyekson

Sep 07, 2024  on Shopify

I am extremely frustrated with the difficulties I have encountered in getting my merchant catalog active on Pinterest for retargeting purposesAfter 6 years using Pinterest as a merchant and being verified merchant we just get robot ...I was absolutely thrilled using Pinterest for my business and chose it to be the only source of traffic for my shop

Tiana Bay

Sep 04, 2024  on Shopify

Simply horrible experience. This app is constantly crashing, my pinterst tag is healthy but i get messages that it's not healthy but not sure where the discrepancy is. I have worked with many different platforms and never encountered such rubbish with other platforms as I have with Pinterest. I reached out to support but have heard horror stories about their support team. I'm about to reach out to a developer to help but this is frustrating.

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