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Customer reviews: Pinterest

Develop by PINTEREST inc

Reviews (5,965)

Overall rating
4.6

What Merchants Think

Pinterest serves as a valuable platform for many users, particularly those seeking to boost visibility and engagement through visual content. Merchants praise its ease of integration with Shopify and the unique opportunities it provides for showcasing products. While it is hailed for its innovative interface and supportive community, some users highlight persistent challenges with account approvals, syncing issues, and customer service that detract from the overall experience.

Key Strengths

  • Easy integration with Shopify.
  • Intuitive interface and navigation.
  • Effective visual marketing tools.
  • Generous advertising credits.
  • Strong community support and engagement.

Common Concerns

  • Issues with account and merchant approval processes.
  • Frequent syncing problems, particularly with Shopify.
  • Lack of responsive and helpful customer support.
  • Complaints about app glitches and crashes.
  • Restrictive policies that some find challenging and opaque.

Final Thoughts

Pinterest is seen by many as a powerful tool for increasing visibility and sales via its vibrant and extensive platform. However, technical issues and customer support deficiencies are prevalent concerns that could affect user satisfaction. Overall, while Pinterest offers substantial benefits, merchants may need to navigate its challenges to fully capitalize on its potential.

Valmasi

Mar 23, 2025  on Shopify

This is helpful to get my product out to more people. This was easy to install and integrate with store.

Little Fae Supremacy

Mar 20, 2025  on Shopify

It has helped me get a least one sale on littlefaesupremacy.com so be certain to check out my website for cute coquette clothes. Though I think Pinterest should give us free ad credit when we first install it, and give us an automatic boost in search for being a verified business.`

Leo's Cafe

Mar 17, 2025  on Shopify

I walked away. I do not want an app to publish on my behalf, my entire store or any marketing. I need autonomy, and as per their own admittance they are copying meta to make things simpler. I will use Pinterest the way I choose, thank you.

PATTYG MODA LATINA

Mar 13, 2025  on Shopify

I recently started using Pinterest on my Shopify store, and it's been a game changer! The app is super easy to install and integrates seamlessly with my store. What I love most are the customizable templates, etc., and being able to link my Instagram posts. I highly recommend Pinterest! It's definitely worth it.

Marc Universal Store

Feb 25, 2025  on Shopify

I highly recommended this app, installed and very quickly everything work properly and gain a good bonus in credit ads

ShanaeWilde

Feb 23, 2025  on Shopify

Added the app, they deactivated my account until I emailed them and they told me my website had to be minimum of 9 months old and my site wasn’t good enough. Never again.

Buy Kitchen Kit Kitchens

Feb 23, 2025  on Shopify

I was excited to use Shopify and then link my shop to Pinterest. I have been selling for over 12 years so using this platform was good for a refresh. Shopify App store promote Pinterest but I cannot use it I downloaded the App, set the advertising up in Pinterest, set my budget only to find out "We don't allow domains that are less than 9 months old." What a shame they don't tell you this when promoting the App." I am placing this review as it may save other new sellers in Shopify the time in setting up Pinterest.

Adobetime® The Vector Lab™

Jan 20, 2025  on Shopify

Pinterest you are great, thank you very much, you knew how to respond to my request in time and fix my problem so that my business can move forward, they supported me and now they are a great partner in my corporation. Pinterest is very smart in taking care of its users, with speed, transparency and great efficiency, Pinterest is an excellent platform that advances into the future firmly and safely.

Bath Slut

Jan 11, 2025  on Shopify

pinterest integration is the WORST EXPERIENCE I've ever had! in my life! I tried this with my shop a couple years ago and after MONTHS and a few calls and MANY emails with MANY people I gave up. I have been updated several platforms and finally thought maybe I'd give it another shot. Perhaps they've fixed their algorithms or whatever is wrong with their system and nope! I STILL CANNOT SYNC my Shopify store! This is the craziest thing ever. It really should not be a difficult thing at all and has proved to be the most frustrating experience. Whoever is running Pinterest and their tech department should be have a major rethink of a lot of things.

Boaties Collective

Jan 11, 2025  on Shopify

Initially, I had an issue after installing the app and connecting to my store. however, after trouble-shooting, I uninstalled the app and re-installed it with with success

Cobain & Bowie

Jan 01, 2025  on Shopify

Shopify warned me before I downloaded that the app was not compatible with their platform. That's surprising for a major social media site to not have a functioning app. Second, I can't use the app or do anything on Pinterest because my domain is too new. You have to have a domain that's older than 9 months. As a cybersecurity professional, I understand that younger domains are higher risk, but new does not mean bad. If there are no threat or phishing reports then what's the big deal? I received advertising credits that I cannot use now. I guess they expect me to sell my products on other platforms and then come back when the time is right, but in reality I'm just deleting my account and never looking back. This has left a bad taste in my mouth.

FYAR Media

Jan 01, 2025  on Shopify

All fine and uncomplicated. But the ever re-appearing "have you been satisfied?" question is a bit annoying. :-)

GAM COLLECTIVE

Jan 01, 2025  on Shopify

Although it took me almost a year to fully set up the app, it is now complete. I hope my store will lead to new customers for gamcollective.com.

Jack Murphy Ireland

Dec 14, 2024  on Shopify

Seems to be ok but sometimes my streams get deleted and I tried to organise the meeting with one of their staff but he never showed up

mija LIVING

Dec 10, 2024  on Shopify

Schlecht. Funktioniert mit Shopify nicht. Fehlermeldung ganz schön nervig, fast schon minütlich. Anfrage bei Support werden mit Standard-Antwort abgespeist anstatt zu helfen. (mehrmalige bitte gleiche Antwort)

KIMLUD

Dec 06, 2024  on Shopify

AWFUL EXPRERIENCE. NO SUPPORT AT ALL BUT ONLY PINBOT AFTER A WRONG ASSESSMENT. REACTIVATION MY ACCOUNT @kimludcom MY ACCOUNT HAS MORE THAN 93000 FOLLOWERS AND WAS WRONGLY TARGETED BY SO CALLED COMPETITORS IN THE SWAMP. Account Profile: https://www.pinterest.com/kimludcom/_created USERNAME: @kimludcom https://kimlud.myshopify.com

Momento Mia

Dec 05, 2024  on Shopify

Not accepting new stores as shopify domain must be 9 months old? I think this is a clear competition bias favouring established shops. Unhappy to hear about this condition of use.

am-hairwear.com

Nov 30, 2024  on Shopify

Worse experience ever!! I was promised help setting up a campaign (very difficult!!!). The help was not given properly. I spend by accident alsmost 500 Euro with 0 ROI as there was a technical issue. Pinterest did not connect right to the shop. And Pinterest and Shopify point to each other.... Everything is fully automated and their customer service is the worse in the world (not possible to speak to somebody, no number, no chat option....nothing only AI. After the sales agent sold me into a campaign this he also vanised.

Liebgedacht

Nov 15, 2024  on Shopify

Hi, I don't understand why you guys created a Shopify app does not work properly or can be configured properly. I have a few errors in the catalog and instead you just don't include these products, the Pinterest Merchant Status is suddenly set to “not verified”. This error as an example: Warning 155 Your additional_image_link values exceed the limit for additional images, so this item will be published without some of your images Limit entries in the additional_image_link column to 10 or fewer ----------------------------------------------------------- How the hell am I supposed to change anything here? I can't access any options anywhere via your weird app and influence this. This is really terrible.

Mailo Jardin

Nov 04, 2024  on Shopify

Buena, fácil de usar y muy práctica para empezar a conocer sobre como hacer campañas publicitarias

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