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Customer reviews: Opus Cart Upsell Cart Drawer

Develop by Opus Team

Reviews (383)

Overall rating
5

What Merchants Think

Overall, merchants are extremely positive about the "Opus Cart Upsell Cart Drawer" app. They praise its effectiveness, user-friendly design, and outstanding customer service. Many reviewers emphasize the app's impactful features in improving cart conversion rates and average order value (AOV), often noting that such functionality is exceptional for a free app. The support team is frequently commended for their responsiveness and willingness to assist with customized solutions, making merchants feel valued and supported.

Key Strengths

  • Outstanding customer service team, frequently highlighted by name (e.g., Vivian, Katie, Lulla, Mia, Lucas), offering quick and personalized support.
  • Effective upsell and cross-sell features that have positively impacted customer conversion rates and average order values.
  • User-friendly interface that is easy to set up and use.
  • High level of customization options, allowing merchants to tailor the app to their specific needs.
  • Free access to premium features that typically require a fee in other applications.
  • Seamless integration with other apps and functionalities (e.g., multi-currency support, custom CSS).

Common Concerns

  • A few initial setup challenges, which were typically resolved with support assistance.
  • Some users desire additional feature options, such as checks on upsell based on total cart value.

Final Thoughts

The "Opus Cart Upsell Cart Drawer" app receives high praise from merchants for delivering exceptional value with a comprehensive suite of features, especially considering it is free. It is heralded for the exceptional support team that goes above and beyond to assist users with effective solutions and tailored customizations. The app stands out as a preferred choice for boosting cart conversions and overall store performance.

Pocokids

Apr 25, 2025  on Shopify

Very quick response, simple and seamless integration from Vivian! As you know, I don't require a plug-in to be perfect. There is no perfect thing in the world. The most important thing is the right one. What really makes people feel at ease is the meticulous service.

Avenelle

Apr 24, 2025  on Shopify

Good app, and very helpful customer support, support agent Lulla really stands out in her customer service abilities!

Oclean Europe Store

Apr 24, 2025  on Shopify

This plugin is amazing! It integrates multiple functions, allowing me to set up various activities simultaneously. Additionally, the online support staff(KATIE) are truly outstanding. They provided me with prompt and professional answers, which were extremely helpful.

Porthos

Apr 23, 2025  on Shopify

Opus Cart Upsell Cart Drawer proved to be the best shopping cart option for my store, with great value for money and excellent features even in the free version. In addition, the support was extremely efficient, helping me every time I needed it so that everything worked perfectly on my website. All the support staff were wonderful, especially Lulla, Katie and Vivian.

Akut SOS Clean Shop

Apr 22, 2025  on Shopify

Great app and very helpful support. I am still trying to resolve an issue caused by a third-party app. The issue is not yet resolved, but the support is so friendly and responsive and really willing to help. Also this issue has nothing to do with their app themselve. The app works like a charme, doing exactly what it should do!

Scents Creation

Apr 20, 2025  on Shopify

Outstanding Support – Huge Thanks to Katie & Lulla! The app itself is super intuitive and does exactly what it promises — but what really stood out to me today was the exceptional support. I had a few custom implementation questions and both Katie and Lulla went above and beyond to help. They were fast, knowledgeable, and genuinely cared about solving my issue — not just giving a generic answer. It’s rare to find support this good, and they made the entire experience smooth and stress-free. Massive shoutout to Katie & Lulla — you two are rockstars! ✨ Highly recommended — both the app and the amazing team behind it.

Lulamaya

Apr 19, 2025  on Shopify

One of the best support teams I've encountered on an app. Lulla was very helpful and even went out of their way to optimize my cart design to better match my store. 10/10.

AirMag Pro

Apr 18, 2025  on Shopify

The freedom to customize if better than any of the other cart apps I've tried. I had an excellent experience with Opus Carts support team. Very quick to respond, (faster than another popular app I was previously using) they helped me fix my exact problem, quickly making sure it's exactly how I wanted it. Best cart app I've tested.

Moonela

Apr 18, 2025  on Shopify

We asked Lulla for a custom code on the cart and she immediately got the dev team on it. Super fast and helpful support, really appreciated, especially at this hour. Amazing experience!

Serenibele

Apr 11, 2025  on Shopify

Best cart builder on shopify for sure, customer service really helpful (katie was great and real helpful, she deserves a raise) they actually help you for real

Sublimaë

Apr 11, 2025  on Shopify

Merci beaucoup à Lulla ! Elle a réussi en quelques minutes a régler tous les soucis d'intégration que j'ai pu rencontrer, merci encore ! Et l'application est top et très complète !

Rekindle Earth

Apr 10, 2025  on Shopify

Incredibly powerful app that's already generating more orders to my business. Their helpful supportive team have been amazing, in particular Vivian and Lulla to get the app fully integrated with my website. I have tested many cart apps and Opus is by far the best.

Keeo Hair

Apr 09, 2025  on Shopify

Lulla from the support tean was really helpful during the setup. I appreciate the quick reply and easy setup. We will test for CVR uplift with the app. Thank you.

Mundo Charm

Apr 07, 2025  on Shopify

The app is great! You can set it up quickly and it really allows for excellent customization. I requested a modification to a button, and Katie's support was very fast and efficient. She passed the request to the development team, where Mia made the changes in no time. I'm very grateful to both of them.

EasyProteincl

Apr 02, 2025  on Shopify

LULA IS THE BEST COSTUMER SERVICE IN THE WORLD. She help us beyond our requirements. Quick, smart and very kind. With love, EASYPROTEIN TEAM.

MiBodi

Apr 01, 2025  on Shopify

100% very good app, lots og help with customizacion from ryan and vivian went extra mile, and the app is really good.

Face 3 Face

Mar 31, 2025  on Shopify

KATIE provided excellent support. She responded quickly in the chat and was very kind in addressing my requests. I highly appreciate both the quality of this app and the support provided.

ROSLET

Mar 28, 2025  on Shopify

Great App I think in future this app can be improved more and more currently they have improved very much and their staff is really amazing and solves the issues quickly and always ready for help Specially LULLA & KATIE Thank you.

Huhu

Mar 28, 2025  on Shopify

Great customer service - super fast and responsive. They helped write custom CSS code to further customize the cart to better match my site theme settings. Shout out to Customer Service Rep Lulla :)

Moné UK

Mar 26, 2025  on Shopify

Excellent App, Special Thanks to Katie and the developper Mia. They took the time to fix my issues. Thank very much !!

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