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Customer reviews: Opus Cart Upsell Cart Drawer

Develop by Opus Team

Reviews (244)

Overall rating
5

What Merchants Think

Overall, merchants are extremely positive about the "Opus Cart Upsell Cart Drawer" app. They praise its effectiveness, user-friendly design, and outstanding customer service. Many reviewers emphasize the app's impactful features in improving cart conversion rates and average order value (AOV), often noting that such functionality is exceptional for a free app. The support team is frequently commended for their responsiveness and willingness to assist with customized solutions, making merchants feel valued and supported.

Key Strengths

  • Outstanding customer service team, frequently highlighted by name (e.g., Vivian, Katie, Lulla, Mia, Lucas), offering quick and personalized support.
  • Effective upsell and cross-sell features that have positively impacted customer conversion rates and average order values.
  • User-friendly interface that is easy to set up and use.
  • High level of customization options, allowing merchants to tailor the app to their specific needs.
  • Free access to premium features that typically require a fee in other applications.
  • Seamless integration with other apps and functionalities (e.g., multi-currency support, custom CSS).

Common Concerns

  • A few initial setup challenges, which were typically resolved with support assistance.
  • Some users desire additional feature options, such as checks on upsell based on total cart value.

Final Thoughts

The "Opus Cart Upsell Cart Drawer" app receives high praise from merchants for delivering exceptional value with a comprehensive suite of features, especially considering it is free. It is heralded for the exceptional support team that goes above and beyond to assist users with effective solutions and tailored customizations. The app stands out as a preferred choice for boosting cart conversions and overall store performance.

Lormela

Jan 27, 2025  on Shopify

Lulla is the best customer service rep of all time. Helped me with my issues fast and is very courteous

Bookville

Jan 26, 2025  on Shopify

I had an amazing experience with this app! The support team responded quickly to all my inquiries and fully addressed every question I had. They not only provided clear answers but also gave great recommendations to improve my cart. Throughout the whole process, LULLA was exceptionally kind and friendly. I highly recommend this service and the team

CozyFooties

Jan 26, 2025  on Shopify

If you think they have fake reviews, you are definitely wrong! Just try it, it’s much better than other apps, including UpCart, which charges you $30 even if you don’t make any sales yet. This app is a masterpiece, trust me and download it immediately! The support team is also amazing, especially Vivian, the kindest and friendliest assistant I’ve ever seen. SUPER RECOMMENDED!

Sleepeaze

Jan 26, 2025  on Shopify

Katie and David were very helpful in the support chat. They helped me deal with problems that I couldn't solve myself.

nutrigenomicamx

Jan 24, 2025  on Shopify

Excelente app, sencilla y amigable. Lo único que le hace falta es un indicador de compra mínima en complementos

Prioritize Pain

Jan 24, 2025  on Shopify

So far so good. Took some support to get it up and running, but it's what I wanted for my cart drawer.

Time For Prague

Jan 24, 2025  on Shopify

10/10 support & app! They will even recommend you what you should add to increase CR! Easy to set up! Highly recommended! And for now its even for free! LULLA was my support agent.

PrepPro Australia

Jan 24, 2025  on Shopify

fantastic customer service were so happy to help. Highly recommend this app and its team. Lulla my support agent went far beyond what I had initially contacted them for and helped me improve my site!

La Fruitière de Colpo

Jan 24, 2025  on Shopify

Lulla, agent du support, m'a proposé son aide concernant la mise en route de cette application "simple à configurer." Pour le moment, mon site n'utilise que 3 fonctionnalités mais qui sont très efficaces pour augmenter notre panier moyen ! Lulla répond rapidement, dans la bonne humeur. C'est agréable de se sentir important...même pour une application gratuite :) Thanks Lulla, thanks Opus

nugg.ca

Jan 23, 2025  on Shopify

Katie is AMAZING!!! Helped me customize my cart and even got me a custom code to change the font. THANK YOU KATIE!!! :D

Plum

Jan 23, 2025  on Shopify

I downloaded the app to help with sampling and so far the set up has been pretty easy. I contacted a customer service rep and Opus provided me with LULLA who's been great at assisting with a few issues on the backend.

SwedishBalance

Jan 23, 2025  on Shopify

I'm incredibly impressed with Opus Cart Upsell! The app has exceeded our expectations in every way. The seamless integration with Transcy for multi-currency and text translation capabilities was a key factor in our decision to switch from our previous cart solution, and it's working perfectly. What truly sets this app apart is their exceptional customer support. Special mention to Vivian, who provided outstanding assistance with customizing our cart to match our exact needs. She helped us implement custom CSS for font matching and went above and beyond to help replicate specific design elements we were looking for.

RochiLou

Jan 21, 2025  on Shopify

Exceptional Support from Vivian and Dev Mia! I recently downloaded this app for my Shopify store, and I’m beyond impressed with the support team. They were incredibly responsive, knowledgeable, and patient with all my questions. From installation to troubleshooting, they guided me step by step, ensuring everything worked seamlessly for my store. What really stood out was their willingness to go the extra mile—they even recorded step by step videos for my specific needs. It’s rare to find such dedicated and friendly support. I highly recommend this app, not just for its functionality, but for the amazing team behind it. Thank you for making my experience so smooth and enjoyable!

OutletMup

Jan 21, 2025  on Shopify

I started using it, and it helped me a lot with the functions, but I needed more to make it the way I wanted, and for that I contacted the support team who developed the best way to help with my business, very happy with Lulla who helped me and had quick responses to make everything very dynamic and effective, the application is great, whatever you want to add, support will contact you to make the application perfectly the way you want, and because it is free this is phenomenal, I'm very pleased and happy with everything the support I had, from the beginning until now, which I continue to use in my operation, thank you very much!

amuletlove

Jan 20, 2025  on Shopify

Katie and Mia took their time to help me, and provided me with information i didn't know i needed. Thank you so much i have been trying to find an app like this for weeks.

Güvenli Adımlar

Jan 19, 2025  on Shopify

LULLA is an incredibly good support person, thank you very much. He answered many of my questions not only about the app but also about shopify. Thank you very much.

CelluBella

Jan 19, 2025  on Shopify

I had an amazing experience with Lulla, Vivian and Dev Mia, who were incredibly helpful and supportive during my app setup. Their assistance was not only professional but also extremely courteous and patient. They took the time to guide me through every step, ensuring that everything was configured perfectly to meet my needs.

Karwan

Jan 16, 2025  on Shopify

Great app ever , it really help my store to increase AOV with upsell and the support is also good I'm enjoying using this app. I recommend everyone for using this app. Katie guide me how could I use this app for upsell and I loved it . Thanx a lot Opus and Katie.

Hunter Scrubs

Jan 15, 2025  on Shopify

For a free app, Opus may well be one of the best decisions we've made in developing our store. It is simple, customisable, and natively offers functionalities such as one-click shipping insurance and cross-sell recommendations without which we would require multiple additional paid apps. It also has some of the best customer support we have experienced on this platform - swift, friendly, helpful, and most shockingly of all very cooperative with other app developers and prioritising making our site as best as it can be. A HUGE thanks to Katie, Lulla, Mia, Lucas and the Opus team for making this one of my favourite apps to use!

Anchor

Jan 15, 2025  on Shopify

I had a great experience with their customer service. The team was incredibly responsive and addressed my concerns quickly. Katie, in particular, was very helpful and made the whole process smooth. Highly recommend for their fast response and excellent support!

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