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OnCustomer: Livechat & Chatbot logo

OnCustomer: Livechat & Chatbot

Develop by Shopify
Free plan available

Improve customer experience on website with livechat & chatbot

Ticket management
Customer feedback
Automatic routing
Automated lead tools
Sla alerts

About OnCustomer: Livechat & Chatbot

Launched Apr 25, 2024

Categories

Built by Shopify

Address

552, Bhagat Singh Marg, Mahaveer Nagar - 1st, Jaipur, RJ, 302018, IN

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Description

Omnichannel chats: Livechat, Messenger, Instagram, Shopee, Email, Youtube, Telegram, SMS, Zalo.

OnCustomer - An effective omnichannel communication platform that helps businesses successfully communicate with customers through insightful understanding, accurate prediction of needs, and intelligent automated personalized communication.

OnCustomer - An effective omnichannel communication platform that helps businesses successfully communicate with customers through insightful understanding, accurate prediction of needs, and intelligent automated personalized communication. more
  • Conversation management: Automatic Routing conversation from multiple channels
  • Bot website: Automated lead tools help optimize customer conversion on website
  • SLA: Alerts and reporting for conversations violating Service Level Agreements
  • Surpport: Interaction channel and ticket management to manage customer complaint
  • CSAT & Survey: Collect automatically customer feedback and surveys

Pros

  • Omnichannel communication platform effectively enhances customer interactions.
  • Includes insightful understanding and accurate prediction of customer needs.
  • Automated personalized communication improves customer engagement.
  • Automatic routing of conversations from multiple channels increases efficiency.
  • Bot website feature optimizes customer conversion on the website.
  • Service Level Agreement (SLA) alerts help maintain high service standards.
  • Includes tools for interaction channel and ticket management, aiding in handling customer complaints.
  • Automatically collects customer feedback and conducts surveys for better insights.

Cons

  • Requires proper setup and integration with existing systems, which might pose challenges for some businesses.
  • Some users may need technical support for initial configuration.
  • Potential for over-reliance on automation, possibly affecting the personal touch in customer service.

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