OnCustomer: Livechat & Chatbot

Develop by Shopify

Free plan available

Improve customer experience on website with livechat & chatbot

Ticket management

Customer feedback

Automatic routing

Automated lead tools

Sla alerts

About OnCustomer: Livechat & Chatbot

Launched Apr 25, 2024

Built by Shopify

Address

SOUTH SAN FRANCISCO, CA, US

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Omnichannel chats: Livechat, Messenger, Instagram, Shopee, Email, Youtube, Telegram, SMS, Zalo.

OnCustomer - An effective omnichannel communication platform that helps businesses successfully communicate with customers through insightful understanding, accurate prediction of needs, and intelligent automated personalized communication.

Conversation management: Automatic Routing conversation from multiple channels
Bot website: Automated lead tools help optimize customer conversion on website
SLA: Alerts and reporting for conversations violating Service Level Agreements
Surpport: Interaction channel and ticket management to manage customer complaint
CSAT & Survey: Collect automatically customer feedback and surveys

Pros

Omnichannel communication platform effectively enhances customer interactions.
Includes insightful understanding and accurate prediction of customer needs.
Automated personalized communication improves customer engagement.
Automatic routing of conversations from multiple channels increases efficiency.
Bot website feature optimizes customer conversion on the website.
Service Level Agreement (SLA) alerts help maintain high service standards.
Includes tools for interaction channel and ticket management, aiding in handling customer complaints.
Automatically collects customer feedback and conducts surveys for better insights.

Cons

Requires proper setup and integration with existing systems, which might pose challenges for some businesses.
Some users may need technical support for initial configuration.
Potential for over-reliance on automation, possibly affecting the personal touch in customer service.