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Qpien ‑ Helpdesk & Live Chat

Qpien ‑ Helpdesk & Live Chat

  • $24-$84 / Month
  • 14 Days Free Trial
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All-In-One Customer Service, Helpdesk, Live Chat & WhatsApp Show more

Qpien - Helpdesk & Live Chat is an omni-channel customer support platform designed specifically for e-commerce stores, particularly those on Shopify. By consolidating all customer service channels into one seamless interface, it empowers support teams to efficiently manage interactions across live chat, WhatsApp, Facebook, and Instagram. This integration not only enhances the customer experience but also boosts efficiency, ultimately leading to increased sales and conversions. The platform's user-friendly design allows for easy access to product, customer, and order information without having to leave the Qpien panel. Setting up Qpien with your Shopify store is quick, taking less than a minute, ensuring businesses can hit the ground running. Overall, Qpien helps avoid lost sales by ensuring no customer conversation is missed, saving both time and money for e-commerce businesses.
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Quick shopify integration
Centralized management
Live chat integration
Boost sales
Omni-channel support
Whatsapp support
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HelpIQ

HelpIQ

  • Free App
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HelpIQ: AI-Powered Omni-Channel Customer Service Show more

HelpIQ is designed to transform customer service efficiency by leveraging the power of AI, enabling swift resolutions to customer inquiries. This app seamlessly integrates with your Shopify store, offering real-time insights into customer orders and providing a comprehensive 360-degree view of support tickets. Key features include advanced AI tools for summarizing conversations and suggesting appropriate responses, along with an AI Chatbot that can autonomously handle common issues, freeing up your team for more complex tasks. HelpIQ provides comprehensive omnichannel support, allowing you to manage customer interactions across chat, email, WhatsApp, Instagram, and Facebook from a single platform. The app also offers real-time metrics analysis, enabling you to monitor ticket data and enhance team performance by setting clear priorities. Collaborative features such as note-sharing and ticket assignments ensure your team can work together effectively, ensuring customer satisfaction and support efficiency.
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Ai chatbot
Real-time insights
Team collaboration
Omni-channel support
Metrics analysis
Ai summariessuggestions
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SHOPSPADE

SHOPSPADE

  • Free App
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omni-channel order fullfillment management Show more

SHOPSPADE is a comprehensive Order Management System designed to streamline the operations for sellers’ staff managing orders, products, stock, and logistics across various e-commerce channels. This app is particularly beneficial for businesses operating in Thailand, enabling seamless order management from multiple marketplaces and Direct-to-Consumer (DTC) channels. When a customer places an order, the information is automatically downloaded into SHOPSPADE. Customer service teams then review and approve the order, forwarding it to the Warehouse Management System (WMS) of the delivery vendor. The delivery provider packages and ships the order to the customer efficiently. With capabilities such as order synchronization, product management, and purchase order creation, SHOPSPADE ensures a smooth and coordinated fulfillment process from order placement to delivery.
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Product sync
Order sync
Review order
Push order to wms
Ship order
Create purchase order
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plentymarkets

plentymarkets

  • Free Plan Available
(2.2/5)
10 Reviews
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The e-commerce ERP for multi-channel sellers Show more

Plentymarkets is a comprehensive e-commerce ERP solution that empowers businesses to sell on over 50 marketplaces worldwide. By providing seamless integrations with various sales channels, including point-of-sale systems, it simplifies the management of retail operations. The platform excels in automating retail processes, centralizing item and customer data for enhanced efficiency. With its cloud-based infrastructure, plentymarkets supports limitless scalability, making it ideal for growing businesses. Its state-of-the-art technology, coupled with plugin-readiness, ensures high performance and robust data security. Users can benefit from a modular approach that allows for custom expansion to meet evolving business needs. Overall, plentymarkets offers a powerful toolset for businesses aiming to streamline operations and maximize their online presence.
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Process automation
Multi-channel integration
Item centralization
Customer data centralization
Point-of-sale integration
Plugin-readiness
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Hextom: WhatsApp, SMS & Push

Hextom: WhatsApp, SMS & Push

  • $15-$50 / Month
  • Free Plan Available
  • Verified
8.8
1,530 Reviews
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WhatsApp, SMS, Web Push marketing and abandoned cart recovery Show more

Hextom: WhatsApp, SMS & Push is an all-in-one marketing platform designed to effortlessly expand your reach across multiple channels. With seamless integration of WhatsApp, SMS, and Web Push, businesses can easily grow their subscriber lists and create impactful, sales-boosting campaigns. The app excels at recovering lost sales through automated solutions for abandoned carts, checkouts, and browsers. It also proactively drives new sales with automated alerts for back-in-stock and price drop events. A unique feature is its smart balancing algorithm, ensuring each message reaches subscribers through the most effective channel, preventing duplicate notifications. Customizable popups enable targeted subscriber growth, while the platform's user-friendly interface allows for the quick creation of multi-channel campaigns. Hextom makes optimizing your marketing strategy both simple and effective, giving businesses a powerful tool to boost engagement and sales.
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Customizable popups
Abandoned cart recovery
Whatsapp marketing
Sms marketing
Web push marketing
Checkout automations
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MSG91

MSG91

  • Free Plan Available
7.8
11 Reviews
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Alerts & Abandoned Cart via SMS, Whatsapp, Voice, Email Show more

MSG91 is a versatile communication platform designed to enhance customer engagement through multiple channels, including Email, SMS, Voice, RCS, and WhatsApp. It provides businesses with the tools to send personalized messages for key customer interactions such as abandoned checkout alerts, signup greetings, order updates, cancellations, and refund alerts. Focused on innovation and user-friendly services, MSG91 also offers a dedicated OTP platform for seamless two-factor authentication. With the ability to automate SMS based on country codes and deliver content customized to each recipient, MSG91 facilitates effective communication across 190+ countries. By leveraging these advanced capabilities, businesses can boost their sales and improve customer relationships through targeted and engaging messaging strategies. Happy Messaging!
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Abandoned checkout alerts
Signup greetings
Abandoned cart alerts
Order related alerts
Order cancellation alerts
Refund alerts
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Omisell

Omisell

  • Free Plan Available
7.5
5 Reviews
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Get your online business operating 100% automated. Show more

Omisell is a comprehensive omni-channel management platform tailored to optimize sellers’ operations across the Southeast Asia region. Designed to address common challenges such as inventory management and multi-channel sales, Omisell seamlessly integrates online and offline operations for a streamlined experience. The platform boasts partnerships with hundreds of reputable Southeast Asian entities, enhancing its functionality in shipping and operational logistics. Essential features include centralized store integration with popular platforms like Lazada, Shopee, Shopify, and TikTok Shop, as well as catalog and order management capabilities that synchronize and automate processes. Its robust inventory management supports multiple stock levels and warehouses, ensuring efficient oversight. Furthermore, Omisell's integration with over 50 third-party logistics providers enhances shipping capabilities, making it a pivotal tool for sellers aiming to thrive in the dynamic Southeast Asian market.
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Inventory management
Order management
3pl integration
Centralized stores integration
Catalogue management
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ZigChat

ZigChat

  • Free App
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Empower Your Business with ZigChat's Omni-Channel Chatbots Show more

ZigChat is a cutting-edge app designed to transform business communication through advanced automation. It simplifies interactions across multiple platforms such as WhatsApp, SMS, Instagram, and Facebook, significantly reducing the need for manual intervention. With robust omnichannel and multilingual support, ZigChat enables merchants to efficiently handle inquiries, manage orders, and build stronger customer relationships. The app features intuitive template management for easy message creation and campaign automation to enhance marketing efforts. Its powerful automation tools help optimize workflows, while its comprehensive analytics provide valuable insights for informed decision-making. ZigChat stands out as a versatile solution, ideal for businesses aiming to improve their chat experiences and maintain a competitive edge.
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Customer engagement
Valuable analytics
Manage orders
Omnichannel support
Multilingual capabilities
Streamline inquiries
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iOmniC

iOmniC

  • Free Plan Available
7.8
8 Reviews
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Omni-Channel data transfer for e-commerce Show more

iOmniC is a powerful app designed to eliminate the hassle of manual updates by automating the synchronization of your Products, Orders, and Fulfillment across various platforms within minutes. Its intuitive admin UI allows you to effortlessly track the status, details, timestamps, and completion levels of your data, ensuring you have all the information you need at your fingertips. The app efficiently alerts you about any transfer errors by displaying them on the dashboard and sending email digests, complete with helpful hints on how to resolve them. With iOmniC, you have full control over the flow of data, enabling you to create, enable, disable, or remove any automated processes easily. Enjoy near real-time synchronization and comprehensive monitoring of your connections. iOmniC provides granular integration controls, empowering you to manage and optimize your data processes with confidence.
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Real-time synchronization
Automatic syncing
Error notifications
Admin ui tracking
Customizable data flow
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eRetail Express

eRetail Express

  • $15-$150 / Month
  • 14 Days Free Trial
(1/5)
2 Reviews
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Omni-Channel Order, Inventory & Warehouse Management Solution

Real-time inventory
Single dashboard
Ready integrations
Omni-channel management
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Factoreal: Customer Engagement

Factoreal: Customer Engagement

  • $58-$70 / Month
  • Free Plan Available
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Omni-channel Marketing: Email, SMS, WhatsApp, Chatbot, & more Show more

Factoreal: Customer Engagement is a comprehensive platform designed to enhance your e-commerce business by effectively engaging with customers. It equips you with advanced tools to reach out to new clients, expand your consumer base, and foster brand loyalty to ultimately drive revenue growth. By automating hyper-personalized lead generation across multiple channels such as email, SMS, and WhatsApp, Factoreal accelerates your business outcomes. Seamlessly integrate with Shopify in just one click for streamlined operations. Benefit from cross-channel journey orchestration and automation, enabling efficient customer interactions across various platforms including social media and chat bots. Leverage powerful segmentation and personalization features alongside intelligent data and insights to refine your marketing strategies and maximize customer engagement.
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Segmentation tools
Whatsapp marketing
Sms marketing
Email campaigns
Chatbot integration
Data insights
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JeriCommerce ‑ Wallet Passes

JeriCommerce ‑ Wallet Passes

  • Free App
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Mobile Wallet Marketing and Omni-channel Loyalty for Retailers Show more

JeriCommerce - Wallet Passes is a versatile app designed to seamlessly integrate loyalty programs into wallet passes for both iOS and Android devices. By streamlining loyalty management, this app allows businesses to enhance customer engagement through personalized rewards and direct communication using push notifications. Customers can conveniently access their personal data, check their points balance, and utilize QR codes for hassle-free in-store identification, making their shopping experience smoother and more enjoyable. The app acts as a powerful communication channel, significantly improving customer satisfaction and fostering higher retention rates. Moreover, it enables businesses to unlock a native channel within their automation flows, further enhancing loyalty and retention efforts. Users can also configure personalized push notifications to keep their customers engaged and informed. Through segmented and location-based campaigns, businesses can boost the efficiency of their loyalty programs, ensuring they remain relevant and effective.
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Push notifications
Personalized rewards
Loyalty management
Segmented campaigns
Access personal data
Points balance
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Netcore Cloud

Netcore Cloud

  • Free App
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Customer retention using omni-channel marketing communication Show more

Netcore Cloud is a powerful marketing solution designed to elevate your Shopify store's reach with an advanced omni-channel approach. Effortlessly integrate over nine communication channels, including email, SMS, WhatsApp, RCS, app notifications, and web notifications, to provide a seamless customer experience. The app utilizes Generative AI technology for sophisticated customer segmentation, insightful predictions, and dynamic content generation, ensuring your marketing efforts are both personalized and effective. With features like AMP Emails, interactive nudges, user walk-throughs, detailed dashboards, and attention-grabbing web pop-ups, you can craft unique experiences for your customers. Ideal for merchants seeking a comprehensive marketing technology solution, Netcore Cloud focuses on driving customer conversions, improving retention rates, and enhancing personalization. Gain a 360° view of your customers and optimize every interaction with AI-driven insights and recommendations. Perfect for businesses aiming to streamline and enhance their digital marketing strategy.
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Push notifications
Customer segmentation
Actionable insights
User segmentation
Omni-channel integration
Content generation
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Netcore Cloud

Netcore Cloud

  • Free App
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Customer retention using omni-channel marketing communication Show more

Netcore Cloud is a comprehensive suite of cloud-based solutions designed to enhance digital communication and engagement for businesses of all sizes. This app seamlessly integrates tools for email marketing, SMS campaigns, push notifications, and in-app messaging, providing a cohesive platform for driving customer engagement and retention. Its AI-driven analytics and real-time insights empower users to craft personalized communication strategies, optimizing content for maximum impact. The platform's user-friendly interface enables easy automation and segmentation of target audiences, reducing the complexity of multi-channel marketing. With robust security features and compliance with global data protection standards, Netcore Cloud ensures that user data is safeguarded. Whether you're a small business looking to streamline your marketing efforts or a large enterprise seeking to refine your customer interactions, Netcore Cloud offers scalable solutions to meet a wide range of needs.
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Marketing automation
Customer retention tools
Omni-channel engagement
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Reputon Amazon Channel

Reputon Amazon Channel

  • $9-$49 / Month
  • Free Plan Available
6.1
11 Reviews
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Sell on Amazon Marketplace with Amazon sales channel Show more

Reputon Amazon Channel is a powerful tool for Shopify store owners looking to expand their reach and simplify their sales processes by directly selling on any Amazon marketplace. This app facilitates seamless synchronization of product prices, orders, and inventory between your existing Amazon and Shopify stores, ensuring that your inventory is always up-to-date with minimal effort. Designed with user-friendliness in mind, Reputon Amazon Channel saves you countless hours of manual work, allowing for efficient integration of your Shopify store with Amazon. It's important to note that to utilize this app, you must already have an Amazon store with available products as the app does not support product imports to Amazon or customer information integration at this time. Additionally, the app supports global marketplace operations, allowing you to sell in any store currency and reach international customers effortlessly. Should you encounter any challenges or need assistance, Reputon Amazon Channel offers robust global support through email and in-app chat, ensuring a smooth user experience.
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Automatic sync
Sell directly
Global marketplace
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LiveShelf Channel

LiveShelf Channel

  • Free App
7.8
1 Reviews
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Live shopping sales channel on LiveShelf Show more

LiveShelf Channel is an innovative app designed to seamlessly integrate LiveShelf with Shopify, enhancing your e-commerce management experience. With its real-time synchronization capabilities, it automatically updates your LiveShelf orders onto Shopify, ensuring that inventory counts are always accurate across both platforms. This integration simplifies the process of managing stock and reduces the risk of over-selling or under-stocking. Additionally, LiveShelf Channel enables you to import new products from Shopify directly into LiveShelf without the need to manually establish them, saving you time and effort. By leveraging this feature, you can significantly broaden your customer base and boost sales by exposing your products to more shopping groups. This user-friendly tool is essential for any business looking to streamline its operations and maximize its market reach.
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Product import
Inventory sync
Order sync
Real-time integration
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Webkul Helpdesk Support‑UVdesk

Webkul Helpdesk Support‑UVdesk

  • $36 / Month
  • 30 Days Free Trial
7.7
19 Reviews
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Customer support with social media & marketplace [eBay,amazon] Show more

Webkul Helpdesk Support-UVdesk is a comprehensive helpdesk solution designed to centralize customer support inquiries across multiple channels. With seamless integration with Shopify, merchants can effortlessly access order details for real-time order validation and manage multiple Shopify stores from a single platform. The app offers personalized templates and automated workflows to enhance efficiency and reduce response times, allowing support teams to deliver faster and more effective solutions. UVdesk ensures streamlined customer support management by providing a unified dashboard for monitoring inquiries and evaluating support staff performance. This enhanced oversight helps boost productivity and fosters better customer relationships. Additionally, features like custom forms allow customers to easily submit queries directly from the Shopify storefront, resulting in a smoother support experience. Overall, Webkul Helpdesk Support-UVdesk is an invaluable tool for businesses looking to optimize their customer support processes and elevate customer satisfaction.
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Social media integration
Ticket conversion
Marketplace integration
Service ticket management
Support workflow automation
Multi-channel support
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Cin7 Omni

Cin7 Omni

  • $999 / Month
  • 14 Days Free Trial
(1.7/5)
27 Reviews
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Multichannel inventory and order management Show more

Cin7 Omni is a comprehensive solution designed to expand your product reach by connecting to multiple sales channels quickly and efficiently. This app excels in inventory management, allowing businesses to seamlessly automate order workflows across Shopify and other sales platforms, as well as warehouses and physical stores. With its advanced two-way integration with Shopify, Cin7 Omni ensures product, pricing, inventory, and customer information are always in sync, providing real-time updates on product availability and shipping statuses to customers. Businesses can leverage its cloud-based system for streamlined inventory management, taking advantage of its extensive EDI network—the largest available—for robust electronic data interchange capabilities. Integrated warehouse management and real-time insight through automated 3PL (third-party logistics) communications further enhance operational efficiency, making Cin7 Omni an ideal choice for businesses looking to optimize their sales and distribution processes.
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Multichannel management
Inventory sync
Real-time insights
Warehouse integration
Automate workflows
Edi capabilities
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Omni Hub スマレジ会員連携アプリ

Omni Hub スマレジ会員連携アプリ

  • $150 / Month
  • 15 Days Free Trial
7.7
18 Reviews
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POSアプリ「スマレジ」と連携し、実店舗とECで会員情報をオムニチャネルで統合できる顧客一元化アプリです。 Show more

Omni Hub スマレジ会員連携アプリは、クラウドPOSサービスであるスマレジとShopify間で会員情報をスムーズに連携する便利なアプリです。Shopify Basicから利用可能で、Shopify Plus専用アプリではないため、多くの店舗で活用できます。このアプリを使えば、システム知識がなくても簡単な初期設定のみで実店舗とECの会員情報と売上情報の一元管理を実現します。また、会員情報の統合により、ウェブ上で完結する会員登録を促進し、店頭での登録率向上やCRMの強化を図ることができます。さらに、共通のポイントを発行することで、店舗とECでのオムニチャネルなポイントプログラムを簡単に運用できます。管理画面の指示に従って設定を行うだけで、会員情報の連携が実現し、すでにスマレジで会員情報を持っている場合は、具体的な利用開始手順も案内されます。一貫した顧客体験を提供したい店舗にとって理想的なソリューションです。
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Easy initial setup
Member data integration
Omni-channel synchronization
Point program management
Unified sales data
Improved crm
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Omni Single Click Chat

Omni Single Click Chat

  • $10-$25 / Month
  • 7 Days Free Trial
7.8
2 Reviews
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One chat to rule them all Show more

Omni Single Click Chat is an innovative communication app designed to streamline and enhance your messaging experience. With its user-friendly interface, this app allows users to initiate conversations instantly with just a single click, eliminating the hassle of navigating through multiple menus. It integrates seamlessly with popular messaging platforms, ensuring that all your chats are accessible in one place. Omni Single Click Chat is equipped with advanced features like real-time translations, customizable chat themes, and robust privacy settings to ensure a secure and personalized communication experience. The app supports multimedia sharing, allowing you to exchange photos, videos, and files effortlessly within your conversations. Ideal for both personal and professional use, Omni Single Click Chat enhances productivity by decluttering your digital communication practices. Its cross-platform compatibility ensures that you stay connected, no matter what device you're using.
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Real-time communication
Multiple channel integration
Unified chat interface
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