Shopify Omni-channel support apps 2026

Qpien ‑ Helpdesk & Live Chat

$24-$84 / Month

All-In-One Customer Service, Helpdesk, Live Chat & WhatsApp Show more

Qpien - Helpdesk & Live Chat is an omni-channel customer support platform designed specifically for e-commerce stores, particularly those on Shopify. By consolidating all customer service channels into one seamless interface, it empowers support teams to efficiently manage interactions across live chat, WhatsApp, Facebook, and Instagram. This integration not only enhances the customer experience but also boosts efficiency, ultimately leading to increased sales and conversions. The platform's user-friendly design allows for easy access to product, customer, and order information without having to leave the Qpien panel. Setting up Qpien with your Shopify store is quick, taking less than a minute, ensuring businesses can hit the ground running. Overall, Qpien helps avoid lost sales by ensuring no customer conversation is missed, saving both time and money for e-commerce businesses.

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HelpIQ‑AI Customer Support

$21-$61 / Month

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HelpIQ: AI-Powered Omni-Channel Customer Service Show more

HelpIQ is designed to transform customer service efficiency by leveraging the power of AI, enabling swift resolutions to customer inquiries. This app seamlessly integrates with your Shopify store, offering real-time insights into customer orders and providing a comprehensive 360-degree view of support tickets. Key features include advanced AI tools for summarizing conversations and suggesting appropriate responses, along with an AI Chatbot that can autonomously handle common issues, freeing up your team for more complex tasks. HelpIQ provides comprehensive omnichannel support, allowing you to manage customer interactions across chat, email, WhatsApp, Instagram, and Facebook from a single platform. The app also offers real-time metrics analysis, enabling you to monitor ticket data and enhance team performance by setting clear priorities. Collaborative features such as note-sharing and ticket assignments ensure your team can work together effectively, ensuring customer satisfaction and support efficiency.

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OneHash Chat

$27-$270 / Month

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Omni-channel customer support with seamless Shopify integration. Show more

OneHash Chat is a comprehensive customer support solution designed to streamline communication and enhance customer interactions. This intuitive platform allows businesses to connect with customers across multiple channels, including Email, SMS, WhatsApp, Instagram, and more, facilitating seamless conversations from a single interface. The integration of a chat widget with Shopify’s native features simplifies the way businesses provide updates, track orders, and manage customer inquiries. OneHash Chat supports marketing campaigns, automations, and provides a robust help center to optimize customer engagement. It also enhances order management by enabling easy actions such as refunds, returns, fulfillment, and cancellations, and keeps customers informed with real-time order status updates via omni-channel communication. Furthermore, businesses can effortlessly share product recommendations and discounts directly through chats, elevating the customer experience and boosting sales opportunities.

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SHOPSPADE

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omni-channel order fullfillment management Show more

SHOPSPADE is a comprehensive Order Management System designed to streamline the operations for sellers’ staff managing orders, products, stock, and logistics across various e-commerce channels. This app is particularly beneficial for businesses operating in Thailand, enabling seamless order management from multiple marketplaces and Direct-to-Consumer (DTC) channels. When a customer places an order, the information is automatically downloaded into SHOPSPADE. Customer service teams then review and approve the order, forwarding it to the Warehouse Management System (WMS) of the delivery vendor. The delivery provider packages and ships the order to the customer efficiently. With capabilities such as order synchronization, product management, and purchase order creation, SHOPSPADE ensures a smooth and coordinated fulfillment process from order placement to delivery.

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Omni Channel App

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Centralize and automate customer messaging across multiple channels with Shopify integration.

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Omni Flash AI

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Omni Flash: Turn Text & Images into Video, Instantly

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Omni Video AI

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Omni Video: an AI video generator that turns scripts, images, and ideas into ready-to-share videos.

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PlentyONE

(1.4/5)

14 Reviews

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The e-commerce ERP for multi-channel sellers Show more

Plentymarkets is a comprehensive e-commerce ERP solution that empowers businesses to sell on over 50 marketplaces worldwide. By providing seamless integrations with various sales channels, including point-of-sale systems, it simplifies the management of retail operations. The platform excels in automating retail processes, centralizing item and customer data for enhanced efficiency. With its cloud-based infrastructure, plentymarkets supports limitless scalability, making it ideal for growing businesses. Its state-of-the-art technology, coupled with plugin-readiness, ensures high performance and robust data security. Users can benefit from a modular approach that allows for custom expansion to meet evolving business needs. Overall, plentymarkets offers a powerful toolset for businesses aiming to streamline operations and maximize their online presence.

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Zendesk Connector by agnoStack

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Enhance Zendesk with integrated commerce support for optimal agent efficiency. Show more

Zendesk Connector by agnoStack is a powerful tool designed to seamlessly integrate transactional commerce functionalities within the Zendesk platform, enhancing customer support efficiency. This app enables support agents to access detailed order and customer information directly within Zendesk, streamlining workflows and reducing the need to switch between multiple systems. It offers a scalable solution that grows with your business, ensuring that you can consistently provide top-tier service as your customer base expands. By uniting commerce data and support interactions, Zendesk Connector helps improve turnaround times and enriches the overall customer experience. The app's user-friendly interface and robust integration capabilities make it an indispensable asset for businesses aiming to optimize their support operations. With Zendesk Connector by agnoStack, support teams are empowered to handle customer inquiries swiftly with all the needed information at their fingertips.

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Fyncall

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"AI-powered inbox for seamless Shopify omni-channel customer support."

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Omni Store Locator

$10-$49 / Month

8.2

4 Reviews

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Find stores easily with geo-directions, SEO, and advanced filters. Show more

Omni Store Locator is a powerful tool designed to enhance the accessibility and reputation of your store. By utilizing SEO-optimized features, this app significantly improves your store's discoverability online, directing customers right to your doors with precise geolocation and real-time directions. Each store location is provided with its own dedicated page, which not only boosts local SEO but also fosters better customer engagement. With advanced filtering options, shoppers can effortlessly locate the nearest store by city or state, enhancing their shopping experience. Managing your store details is simplified through an intuitive dashboard, allowing for quick updates across all locations. Additionally, comprehensive store analytics are available to help you understand and improve store performance.

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Omni OS ‑ Ecom OS

$219-$429 / Month

8.2

7 Reviews

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Streamline and optimize ad management across multiple platforms with real-time insights.

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CommerceBlitz OMNI Integration

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Streamline orders, inventory, and fulfillment with real-time, automated integration. Show more

CommerceBlitz OMNI Integration is an efficient solution designed to streamline warehouse and order management tasks. This app effortlessly imports your orders into the OMNI system while ensuring that inventory counts are accurate across multiple locations. It provides seamless synchronization of fulfillment updates back to your store, allowing for enhanced operational oversight. With CommerceBlitz OMNI, you gain real-time visibility and control over your products, orders, and inventory, all housed within a user-friendly platform. The setup process is straightforward, making it accessible for businesses of all sizes. Whether it's warehouse, inventory, or order syncing, this app offers comprehensive features that cater to your business needs. Enhance your logistics operations with CommerceBlitz OMNI Integration's automated functionalities.

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Willdesk: Live Chat&AI Chatbot

$16.9-$89.9 / Month

7.9

387 Reviews

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Drive sales with Facebook Instagram,WhatsApp,Email,Help Center Show more

WD‑Live Chat, Helpdesk, Chatbot offers a comprehensive customer service solution designed to elevate your Shopify store operations. By integrating various tools such as order tracking, live chat, social media messaging, and a ticketing system, this app streamlines customer interactions into a single platform. The app’s compatibility with popular communication channels like Messenger, Instagram, and WhatsApp ensures seamless connectivity. With the addition of automation features like a chatbot and a self-service widget, businesses can enhance efficiency and boost sales. The platform supports multi-store management and provides robust customization options to match your brand’s fonts and style. Furthermore, integrations with marketing tools like Klaviyo and Mailchimp enable a complete customer index, transforming customer service into a potential profit center.

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Reputon Amazon Channel

$9-$49 / Month

6.4

12 Reviews

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Sell on Amazon Marketplace with Amazon sales channel Show more

Reputon Amazon Channel is a powerful tool for Shopify store owners looking to expand their reach and simplify their sales processes by directly selling on any Amazon marketplace. This app facilitates seamless synchronization of product prices, orders, and inventory between your existing Amazon and Shopify stores, ensuring that your inventory is always up-to-date with minimal effort. Designed with user-friendliness in mind, Reputon Amazon Channel saves you countless hours of manual work, allowing for efficient integration of your Shopify store with Amazon. It's important to note that to utilize this app, you must already have an Amazon store with available products as the app does not support product imports to Amazon or customer information integration at this time. Additionally, the app supports global marketplace operations, allowing you to sell in any store currency and reach international customers effortlessly. Should you encounter any challenges or need assistance, Reputon Amazon Channel offers robust global support through email and in-app chat, ensuring a smooth user experience.

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LiveShelf Channel

1 Reviews

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Live shopping sales channel on LiveShelf Show more

LiveShelf Channel is an innovative app designed to seamlessly integrate LiveShelf with Shopify, enhancing your e-commerce management experience. With its real-time synchronization capabilities, it automatically updates your LiveShelf orders onto Shopify, ensuring that inventory counts are always accurate across both platforms. This integration simplifies the process of managing stock and reduces the risk of over-selling or under-stocking. Additionally, LiveShelf Channel enables you to import new products from Shopify directly into LiveShelf without the need to manually establish them, saving you time and effort. By leveraging this feature, you can significantly broaden your customer base and boost sales by exposing your products to more shopping groups. This user-friendly tool is essential for any business looking to streamline its operations and maximize its market reach.

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Miduoke

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Miduoke: Unified multi-channel communication platform for seamless customer service. Show more

Miduoke is a comprehensive online customer service platform designed to streamline and unify communications across a multitude of digital channels. By integrating websites, WeChat, WeChat Official Account, mini programs, mobile apps, Facebook, Line, Douyin, Weibo, SMS, and cross-border e-commerce outlets, it provides businesses with a singular interface to manage all interactions. This seamless connectivity ensures a consistent and cohesive customer service experience, tailored to the needs of a customer-centric approach. With Miduoke, businesses can efficiently handle customer inquiries and engagement across mainstream communication platforms, enhancing satisfaction and loyalty. It simplifies multi-channel communication management, allowing organizations to focus on delivering exceptional support and building stronger relationships with their audience.

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Add WhatsApp Channel Button

$0.99 / Month

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Effortlessly grow your audience with a customizable WhatsApp Channel button. Show more

The "Add WhatsApp Channel Button" app, developed by DMJ, simplifies the process of growing your online audience. By integrating a sleek "Join our WhatsApp Channel" button or link into your store, you can easily convert casual visitors into engaged followers. This tool allows you to broadcast important updates, product launches, and promotions directly to your subscribers, driving repeat sales. With a focus on ease of use, the app requires no coding skills for installation, ensuring a quick setup. It's theme-friendly and lightweight, seamlessly blending with your store's design while allowing for customization of headings and button text. Start building a direct, owned marketing channel today and enhance your communication strategy effortlessly.

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LinkSyncSell ‑ Multi‑Channel

$49-$99 / Month

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"Streamline multi-channel eCommerce with synced listings and real-time reporting."

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Hextom: WhatsApp, SMS & Push

$15-$50 / Month

7.7

292 Reviews

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WhatsApp, SMS, Web Push marketing and abandoned cart recovery Show more

Hextom: WhatsApp, SMS & Push is an all-in-one marketing platform designed to effortlessly expand your reach across multiple channels. With seamless integration of WhatsApp, SMS, and Web Push, businesses can easily grow their subscriber lists and create impactful, sales-boosting campaigns. The app excels at recovering lost sales through automated solutions for abandoned carts, checkouts, and browsers. It also proactively drives new sales with automated alerts for back-in-stock and price drop events. A unique feature is its smart balancing algorithm, ensuring each message reaches subscribers through the most effective channel, preventing duplicate notifications. Customizable popups enable targeted subscriber growth, while the platform's user-friendly interface allows for the quick creation of multi-channel campaigns. Hextom makes optimizing your marketing strategy both simple and effective, giving businesses a powerful tool to boost engagement and sales.

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Shopify Omni-channel support apps

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Showing 1 to 20 of 1 Apps

Qpien ‑ Helpdesk & Live Chat

HelpIQ‑AI Customer Support

OneHash Chat

SHOPSPADE

Omni Channel App

Omni Flash AI

Omni Video AI

PlentyONE

Zendesk Connector by agnoStack

Fyncall

Omni Store Locator

Omni OS ‑ Ecom OS

CommerceBlitz OMNI Integration

Willdesk: Live Chat&AI Chatbot

Reputon Amazon Channel

LiveShelf Channel

Miduoke

Add WhatsApp Channel Button

LinkSyncSell ‑ Multi‑Channel

Hextom: WhatsApp, SMS & Push