OneHash Chat

Develop by Shopify

$27-$270

/ Month

Free plan available

Omni-channel customer support with seamless Shopify integration.

Shopify integration

Order tracking

Order management

Marketing campaigns

Order status updates

Chat widget

Omni-channel support

Help center integration

Automations support

About OneHash Chat

Launched Aug 19, 2025

Built by Shopify

Address

20-22 Wenlock Road, London, England,, London, ENG, N1 7GU, GB

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Full fledged omni-channel support solution with order management, tracking and status updates.

OneHash Chat provides an easy to use customer support solution with omni-channel, marketing campaign, help center and automations support. Connect channels such as Email, Sms, WhatsApp, Instagram etc. and manage conversations with your customer from one platform. Integrate chat widget with Shopify native features and make the process of providing updates and tracking info much simpler.

Order management actions - Refund, Return, Fulfill and Cancel orders easily.
Order status updates to customers via omni channel conversations.
Order tracking and status checks for customers using the chat widget.
Refer products and discounts directly from the chat.
Shipping tracking via chat widget.

Pros

Omni-channel support for various platforms like Email, SMS, WhatsApp, and Instagram.
Seamless Shopify integration enhances customer support capabilities.
Includes versatile tools such as marketing campaigns, help center, and automation support.
Streamlined order management with actions like Refund, Return, Fulfill, and Cancel.
Real-time order updates and tracking through omni-channel conversations.
Ability to refer products and discounts directly in chat.
Chat widget facilitates shipping tracking and order status checks for customers.
Easy to use interface for managing customer conversations from a single platform.

Cons

Limited information on compatibility with platforms other than Shopify.
Potential learning curve for users unfamiliar with omni-channel tools.
Dependence on the app's integration for full feature usage may require additional setup.