HelpIQ‑AI Customer Support

Name: HelpIQ‑AI Customer Support Introduction Video
Uploaded: 2024-08-22T23:00:07Z
Duration: 1 min 33 s
Description: HelpIQ: AI-Powered Omni-Channel Customer Service

Develop by Shopify

$21-$61

/ Month

Free plan available 7 Days Free Trial

HelpIQ: AI-Powered Omni-Channel Customer Service

Ai chatbot

Real-time insights

Team collaboration

Omni-channel support

Metrics analysis

Ai summariessuggestions

360-degree ticket view

About HelpIQ‑AI Customer Support

Launched Aug 21, 2024

Built by Shopify

Address

Suite 2/196 Newmarket Road, Wilston, QLD, 4051, AU

Website Support Portal Privacy policy Tutorial FAQ Document

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Introduction Video

Description

HelpIQ enhances customer service with AI, real-time insights, and omni-channel support

HelpIQ optimizes customer inquiries with AI, enhancing workflow efficiency for faster resolutions. Seamlessly integrated with Shopify, it offers real-time order insights and a 360-degree view of tickets. Key features include AI-driven conversation summaries, response suggestions, an AI chatbot for automated issue handling, and omnichannel support (chat, email, WhatsApp, Instagram, Facebook), along with real-time metrics and team collaboration tools.

Omni Channel Support: Manage Shopify inquiries via chat, email, WhatsApp, etc.
Enhance Support with AI: Streamline service and improve satisfaction with AI
Instant order insights and ticket views with integrated Shopify data
Real-time metrics: Analyse ticket data to improve team performance & priorities
Real-time team collaboration: Share notes, assign tickets, and get updates

Pros

AI-powered optimization of customer inquiries for swift resolutions
Seamless integration with Shopify store for real-time customer order insights
360-degree view of customer tickets
AI tools for summarizing conversations and suggesting responses
AI Chatbot for autonomous issue handling
Comprehensive omnichannel support (chat, email, WhatsApp, Instagram, Facebook)
Real-time metrics analysis for monitoring and improving team performance
Real-time team collaboration capabilities (sharing notes, assigning tickets, getting updates)

Cons

Potential dependence on AI tools which may not always understand context perfectly
Integration complexities with non-Shopify stores
Possible lag in real-time updates for high-volume inquiries
Limited customization options for the AI Chatbot