neetoChat

Develop by Shopify

Free plan available

Support your customers in real-time through live chat

Simple setup

Change shipping address

Order management

Real-time support

Manage cancellations

Hassle-free refunds

About neetoChat

Launched Jul 27, 2023

Built by Shopify

Address

Stockowners Office Park, Greendale Park, Howick, NL, 3290, ZA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Support your customers in real-time through live chat

The reality is that your customers don't want to chat. They want to shop. And you want them to shop too. However, sometimes your customer are stuck. They need help. With neetoChat, you can get your customers unstuck so they they can shop. neetoChat has simple configurations, a simple Knowledge Base and an intuitive interface, so you don't need to deal with confusing configuration options. Setting up neetoChat on your store takes only a minute, and you don't need to configure anything.

View and manage all orders in your store on the chat support screen.
Offer order refunds hassle-free, without leaving neetoChat.
Help the users by changing the shipping address of their orders.
Manage order cancellations, restockings & refunds with ease.

Pros

Allows real-time support which can help customers complete their purchases swiftly
Simple configuration ensures easy setup and minimal technical hassle
Intuitive interface reduces the learning curve for store owners and staff
Integrated order management features like order view, refund processing, and address changes within the chat interface
Facilitates seamless order cancellations, restockings, and refunds directly from the chat

Cons

Overemphasis on customers not wanting to chat might lead to underutilization of the tool
Limited information on advanced features or scalability for larger businesses
Potential dependency on live chat could increase the need for customer support personnel
The simplicity in configuration might mean fewer customization options for specific business needs