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Customer reviews: Kickflip ‑ Customize Products

Develop by Kickflip

Reviews (146)

Overall rating
4.6

What Merchants Think

Overall, merchants are impressed with "Kickflip ‑ Customize Products" for its customization capabilities, user-friendly interface, and exceptional customer support. Merchants appreciate how the app enables detailed product customization options, enhancing their businesses. However, some users have reported concerns about pricing changes, system stability, and the app’s back-end functionality.

Key Strengths

  • Highly customizable options with a simple interface.
  • Exceptional customer support, with fast and effective assistance.
  • Integration capabilities with Shopify, allowing seamless use for many users.
  • Support for complex product customizations, including features like live preview.
  • Payment structure is favorable for small businesses with a pay-as-you-go model.

Common Concerns

  • Significant price increases recently, from $50 to over $350 per month.
  • Issues with inventory management and pricing not integrating seamlessly with Shopify’s settings.
  • Delays in support response times and unresolved back-end functionality issues.
  • Challenges with SKUs generation for variations, causing logistical issues.
  • Limited feature set that may not support larger scale operations.

Final Thoughts

"Kickflip ‑ Customize Products" is widely viewed as an innovative and powerful tool for merchants looking to offer customizable products. Its strengths in customization and exceptional customer service set it apart. However, the pricing and back-end issues could be potential barriers for some businesses. Overall, it remains a recommended app for small to medium-sized businesses looking for customization options on Shopify.

Hops Custom Shaped Pillows

Feb 04, 2025  on Shopify

I joined kickflip at the right time. I was told I would need an engineer to connect my domain to the plugin. They came back a few days later and manged to seamlessly integrate the customizer to my shopify theme. No other app allows the level of customization with such simplicity. The ability to layer pieces and attach colors makes the options endless as long as you get creative with the logistics of your designs. The only thing better than the product itself is the support. They always go out of their way to help me and work endlessly to improve the app. I look forward to what is to come in the future. If you get stuck while using this app dont hesitate to reach out. They will help you. Now that Shopify Dawn 2.0 links directly to the customizer from the description, all the way to checkout, there is no reason why anybody shouldnt be able to use this app. Dawn 2.0 is the deafult on shopify so its nearly impossible to mess this up. I come from the field of construction and was morbidly afraid of computers grwoing up and I can do this. Anyone else brave enough to step into entrepeneuership can handle using this app. Great job guys!!!

EVOLVENS-BUDAPEST

Feb 02, 2025  on Shopify

Kickflip was 50 USD / month a few month ago. Now I paid more the 350 USD for the same service. It was at least three general systems failures in the last 5-6 month. There are no new features or more stable system. Just 5 times higher price! Why?

Capri Studios

Jan 23, 2025  on Shopify

Kickflip has really impressed me with how they handled an issue I recently experienced. I faced a major problem with my Shopify integration where variants weren’t generating correctly, which caused disruptions in my business operations. Initially, I was very frustrated, but I have to give credit where it’s due—their team stepped up and resolved the issue effectively. Once I reported the problem, they communicated clearly and worked diligently to find a solution. What I appreciated most was their follow-through and commitment to getting things back on track quickly. Thanks to their efforts, my operations are now running smoothly, and I’m relieved to have everything back to normal. While the experience started off stressful, I’m glad I can now rely on Kickflip to deliver and support my business needs. Overall, their tools are working great, and I’m happy to continue using their services. Thank you to the team for making things right!

Re:Evolution Africa

Dec 12, 2024  on Shopify

Kickflip is an awesome app with easy integration on your e-commerce platform. It is highly recommended for building custom products

Labo Mono

Nov 02, 2024  on Shopify

Starting with the good: a beautiful and really simple to use interface, both on the builder end and consumer end, well done on that. But we're now facing several issues which are making it now impossible to continue using this app. 1) Inventory management: not linked to Shopify, making it a nightmare to update and know when we're out of stock. Especially with 2 warehouse Locations. 2) The app does not apply your store's Market pricing. So if you're having certain market's with a price % adjustment set up in your Market settings on Shopify, Kickflip will ignore that, resulting in incorrect prices displayed before adding to cart. 3) The tipping point for us and worst part: Customers can place an order on out of stock SKUs if they add to cart days or even weeks before you are out of stock. This resulted in many losses, refunds and annoyed customers. 4) Lastly, pricing. It's good if you're starting up, but not fair / too high if you want to scale up for the limited feature they offer. Overall, really disappointed as we thought we found a great app. Still a lot of work to do.

String-Manufaktur.de

Oct 05, 2024  on Shopify

Absolutely top! The Kickflip app opens up completely new opportunities and new markets for my company. Super great functions, a modern interface and above all, and I would like to emphasize this in particular: first-class support and a super great team. The Kickflip team helps with all questions and problems very quickly and very competently! I have rarely experienced such great support these days. Please keep it up, dear Kickflip team. I will gladly recommend you to others! If I could, I would give 10 stars!!

JETLAG

Aug 26, 2024  on Shopify

I have checked many simiillar app which is not even close to kickflip. Easy and use with full possibilities. Great support. Congratulations guys. Great product.

The Memorists

Aug 20, 2024  on Shopify

Kickflip is an amazing tool! Cindy and Elisabeth from customer care are so nice and helped me set up everything for my store! I highly recommend it!

LovenJoy

Aug 15, 2024  on Shopify

I haven't had a chance to sell anything as of writing this review, however compared to the other customisers this is the easiest to use (yes there's always a learning curve), and the customer support is pretty damn good. All of my questions have been answered and 99% have been solved without coding on my part. There are some things that could be refined such as the mobile functionality/ease of use especially with customer editable photos but i believe this is something that's being worked on.

PARANOID PRINT COMPANY

Aug 13, 2024  on Shopify

The front-end design is impressive compared to other apps, and it was the main reason I decided to try it out. However, in my opinion, the app is not yet ready for established businesses to rely on, as the back end needs further development. I wish the team all the best moving forward, but I hope to save others in my position some valuable time if they are under the impression that this app will be quick and easy to use. There is a 3-4 week wait for open support tickets. While the live customer service is great, if you encounter an issue beyond what they can assist with, be prepared to wait an unreasonable amount of time. I am choosing to move on to another app rather than waiting. Please ensure that your theme works directly with the app before investing time in setting everything up, as I did. You may encounter issues down the road. I had the impression this was an out-of-the-box solution, but that was not the case for my very popular and common theme. If your theme is not compatible, they will refer you to a partner for paid development work. The instructions for uninstalling the app are somewhat complicated, and not really suited for those without a strong grasp of Shopify, in my opinion. I hope to get around to it soon. If you’re like me and working around the clock, be aware that this cleanup process can be time-consuming if you choose not to continue using the app. Additionally, when you uninstall the app, any products you added through it will also be deleted.

REGULATION

Jul 22, 2024  on Shopify

We've been using this app to set up a custom made clothing item. The whole process has taken weeks a lot of cash invested in 3D models. That makes the whole limitation I'm about the describe even more frustrating.  When products are created as variations they are SKU-less. That means if your using an IMS or shipping app to process orders after checkout (one that requires a SKU like many do) you're not going to have much luck. Lesser custom apps often give you options. Either replicate the source SKU for each variant or even add numbers sequentially. We use a few of them successfully already. These small but essential function really show when an app that has considered the backend needs of merchants. Kickflip has a heavy focus on front end UI and that's great since it's key for the product, but the backend is not really suitable for any business of scale.  The response from support for this issue was "this is eye opening and we appreciate it. However, unfortunately, it is not possible to do this." Well...thanks. We're currently unsure if, even after our investment we can make this app worth for us logistically. I suspect we'll try it and manually link products to orders in the short term but it's very disappointing when a simple code change to variant generation would have solved this. 5 stars for ambition. 2 for implementation on Shopify.  ------ Response to Kickflip's response: We want to be clear this is NOT feedback on variants linked to inventory level. All our SKUs are made to order anyway. This is simply the manner with which new variants created in Shopify by the app have no SKU given to them when they hit the checkout. This is a simple API/App fix (other apps can generate this kind of variants) and not a complex feature we're discussing here. This is the second time your team haven't quite understood the issue we've raised so perhaps we're not being clear enough. However, it seems based on your response that nothing is in the pipeline.

Custom Tees Factory

Jul 17, 2024  on Shopify

Kickflip truly sets itself apart from other customizer add-ons for Shopify in its ability to allow custom fields to directly affect product prices, such as for custom logos, text, etc. If your brand/company is looking to create an online store where customization is a key feature and you want to be able to adjust a product's price based on however many additional features a customer wants for it, Kickflip is the absolute best option as it currently stands.

Buck Wild Hat Bar

Jul 15, 2024  on Shopify

Kickflip was the exact customization tool we were looking for. It’s very straightforward from start to finish. If I got stuck at any point, the chat feature was convenient to use and received quick and detailed responses from a real person to continue building our product. As a small business, the payment structure is also ideal as it eliminates the risk by only charging when we make a sale, as opposed to committing to a big monthly or annual fee. High recommend kickflip!

EventyrPrint

Jul 10, 2024  on Shopify

This app was exactly what i needed for my store. Also superb costumer service, that helped med solve issues fast and without giving up when I had no idea what i was doing. Would 100% recommend this app.

Innit Designs

Jul 03, 2024  on Shopify

Amazing configurator app and very helpful and quick customer service! Highly recommend as it's very customizable and should work for any kind of business that wants any sort of customization. Thanks kickflip!

Shademaker.art

Jun 06, 2024  on Shopify

The team at Kickflip are great! Admittedly, I'm not tech savvy and have struggled to create a complex product. However, along my journey they have graciously helped me at every turn. They have enthusiastically supported me with 1-on-1 video sessions, text sessions, and were sincerely open to suggestions toward making their back-end functionality easier for complex products like mine. A perfect platform does not exist, but it's comforting to know that the team behind it are humble, helpful, and striving toward perfecting it. I appreciate and respect the spirit and efforts of the team at Kickflip. Thank you!

Premiott

May 30, 2024  on Shopify

Extremely useful configurator app. The best one available in the market, with both complex functionalities and good looking UI. Other configurator apps just lack functionality or look very outdated. Plus, the customer support is extremely responsive. 10 out of 10

Zanarkand

May 27, 2024  on Shopify

Can't put it on the main page. Customer Service says it is only possible to have it on a seperate page. So many hours of configurating for nothing!

Two Crafty Gays

Apr 18, 2024  on Shopify

Wow love this app! I have been looking for a product customizer app with live preview. This is the best one I have seen! Also, I love the pay as you go model.

beyondGREEN biotech™

Apr 12, 2024  on Shopify

App is really good but few limitations like can not add product description, can not delete product, though you can archive. But overall loved the app and customer support also great, always ready to help. keep going and improving. Thanks

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