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Customer reviews: Moose: Live Chat FAQ Whatsapp

Reviews (336)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about "Moose: Live Chat FAQ WhatsApp." Many have expressed satisfaction with the app's user-friendly interface, comprehensive features, and exceptional customer support. The app has been particularly praised for its ease of use and quick setup, making it a popular choice among Shopify store owners seeking effective customer service solutions. Overall, merchants appreciate the free accessibility and tailored customization capabilities offered by the app, which allow them to enhance their customer support operations significantly.

Key Strengths

  • Outstanding customer support with quick response times.
  • User-friendly interface and seamless integration with Shopify.
  • Comprehensive feature set including live chat, FAQ builder, ticket system, and order tracking.
  • Highly customizable to fit specific business needs.
  • Free access to a variety of features, which offers great value.
  • Proactive development team continuously improving the app.

Common Concerns

  • Desire for a fully functional mobile app instead of accessing through a browser on mobile devices.
  • Integration of WhatsApp within the same chat window, instead of redirecting to a separate website.
  • Some merchants desired more diverse templates and font customization options.

Final Thoughts

"Moose: Live Chat FAQ WhatsApp" is highly regarded by its users for its robust features and exemplary customer support. It provides substantial value through its free offering, making it an attractive option for store owners seeking efficient customer service tools. While there are some areas for improvement, such as mobile app functionality and integration enhancements, overall, the app has been a game-changer for many businesses. Highly recommended for those looking to enhance their customer communication and service capabilities.

webzday

Oct 14, 2024  on Shopify

Thank you very much for helping me to be the best at every moment of the day and night. Greetings to your strong team

VAMALY

Oct 14, 2024  on Shopify

This app is really easy to use. There’s also a good selection of tutorials to help you get started on your own. We needed some adjustments due to the language selection, and we were helped very quickly and very kindly. This is how customer service should be! Absolutely deserves 5 stars! Otherwise, it would be great if the app could automatically pull the available fonts from the Shopify themes (typography) and make them available. In our case, we had to find an alternative to our theme ZEST that was at least somewhat similar.

Housegent

Oct 08, 2024  on Shopify

Shopify officially recommended this plugin to me because their built-in inbox could not meet my needs. So far, everything seems to be going well. Riley is a great customer service and has solved all the problems I have encountered so far. I highly recommend it to everyone.

Bloomsbury Bakers

Oct 01, 2024  on Shopify

Sam was very helpful when responding to my queries. The team was also very quick to implement the changes I requested for. Highly recommend!

BB Boutique & Co.

Sep 24, 2024  on Shopify

So far, so good. Impeccable customer service! That's 5 stars alone, especially for a new business. I look forward to new features they add to this app.

My Store

Sep 23, 2024  on Shopify

I can't explain enough how professional and supportive is their customer care. Mina was very comprehensive about my needs and she sort out everything. The app works pretty good. 100% go for it!

EnvyShop

Sep 22, 2024  on Shopify

bonjour , si vous me demandez quelle note je donnerais à votre application ; et bien je dirais: je vous donne un 20/20 . je vous trouve très réceptifs, et motivés pour réagir à nos difficultés concernant la pratique quotidienne de votre outil le ( widget chat Moosedesk) / enfin moi , je dirais aussi un mot pour vos conseillers qui sont en général bien accueillants et serviables et je retiendrais le soutiens de Mme Mina qui m' a très bien conseillée sur les options et les paramètres du widget , encore Merci ! . merci à eux aussi !jevous trouve très bien ! et je vous remercie grandement .cordialement

Sunaan

Sep 22, 2024  on Shopify

The app is free, and their customer agents go ahead of their way to help. Such an amazing solution, and so much customisation options. Five star

XADO France

Sep 21, 2024  on Shopify

I love MooseDesk. This application is very rich in terms of functionality, efficiency and ease of use. As for support, I have only one thing to say: top-notch. And don't be late to the party: if you install it now as an early bird, you'll get initial features free forever. Thank you MooseDesk. Highly recommended.

LAKDI | Buy Furniture Online | Interior Design Company

Sep 19, 2024  on Shopify

Absolutely Amazing, I can say one of the best app for help desk and ticketing system. I searched many app didn't get any comparison to this app in No charge. Also this app is giving customization feature in Free of cost and Mentioning one of the Moose Help desk team member @Anne. she is simply Awesome in support. Wish you all the best.

Serene Yards

Sep 18, 2024  on Shopify

I had a great experience with Mia and Riley while setting up my MooseDesk Helpdesk app. They were incredibly quick, efficient, and kind, guiding me through the entire process of setting up my account and helping me update my logo. Their support made everything easy. So far, the app looks neat, runs smoothly, and has been exactly what I needed. Highly recommend both the app and the team behind it!

Charming Beads

Sep 18, 2024  on Shopify

Amazing support from the team and lots of help with customisation of FAQs and the Chat widget. Unfortunately chat doesn't function as we needed it but will definitely keep the FAQs switched on as they look great. Thanks for your patient support Moose team :)

CVKETEL.NL

Sep 17, 2024  on Shopify

Awesome staff and the plugin works fantastic with my webshop. Now i can get closer to my customers with their problems

BeezSpeed

Sep 14, 2024  on Shopify

want to give a huge shout-out to Anne for her incredible support throughout the entire process of setting up and running the Moosedesk app. She was patient, knowledgeable, and went above and beyond to make sure everything was running smoothly. The app itself is a breeze to use, and I highly recommend it to anyone looking for an efficient and user-friendly solution. Thanks to Anne’s help, we were up and running in no time!

Nirvana Shop

Sep 09, 2024  on Shopify

All of them demonstrate an incredible level of helpfulness, warmth, and enthusiasm for this app. It operates seamlessly and effectively, delivering exceptional performance and user experience that exceeds expectations.

inkspire Tee

Sep 09, 2024  on Shopify

Simply, amazing! The consistency with your support and your unique ability and willingness to resolve all my inquiries is no less than impressive. I think you guys have set the bar for support! I feel good knowing you guys are there. Thanks to Anne and the rest of the team!

My Store

Sep 06, 2024  on Shopify

This app has everything: live chat, and a powerful helpdesk. The AI FAQ Builder with pre-built templates is so easy to set up. I love the self-service order tracking with status maps and timelines, plus the order management feature makes tracking orders a breeze. Best part? The 24/7 support is always available no matter the time zone. Highly recommend!

RKP INDUSTRY

Sep 05, 2024  on Shopify

Best help i have got on Shopify. their FAQs are classic and perfect template for store. Thank you for all your help.

Foockey

Sep 05, 2024  on Shopify

The Moose app is amazing and completely free to use. I’m thrilled with how easy the interface is, and its premium UI enhances the overall experience. It's user-friendly and offers a seamless experience. I'm very happy with it and would highly recommend it to anyone looking for a great app.

Boat Line Drawings

Sep 04, 2024  on Shopify

Mina was incredible during the onboarding process. I am blown away this is a Free app! Looking forward to using the features with my customers.

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