Have been emailing them a technical question a few times over the last week or so and getting radio silence... support is really not great compared otot other shopify apps

Support team was fantastic helping us set this up, super responsive, have heard a lot of good things about this app from other businesses running Monster Cart across their store.

Disappointed, got minimal support from recent issue which affected our business and we lost out on sales due to customer frustration. There was an issue with the cart refresh, and it ended up affecting product pages where the customer was sent back to the homepage. Raised a request twice and even sent a video, but got zero response or update on the situation. Really disappointed. Have moved to an alternate.

I've been using this app on and off for a while and whenever I need help, charlene is all over it. Any issues are resolved in record timing and she is super friendly and helpful. This app has great functionality

Excellente appli avec un service client tres reactif , permet de personnaliser le panier m de A a Z , le selecteur de quantité marche parfaitement egalement

I’ve been using Monster Cart App for a couple of months now, and I have no hesitation in recommending them. The functionality is excellent, and the app is easy to set up and customise. At first, I was hesitant to try it because I wasn’t sure about the cart design, but that concern was totally unjustified, as you can customise it to look exactly how you want. What also stands out is the amazing support team. They’re friendly, responsive, and always willing to help, which makes a huge difference.

Great customer service and has helped increase AOV. Cart process is a breeze and catches the customers eye.

Great app! The platform is easy to navigate and set up, and Angelica from support was amazing, she was quick to respond and really helpful. Definitely recommend!

Huge upgrade over our previous cart. Customer support is also great. Gift with purchase and upsells has been pretty awesome. Highly recommend.

I love this app! So user-friendly and staff are always available to help which is a HUGE bonus for me as I'm not very tech-savy so I'm always needing help! :) The staff are wonderful and the app itself has help generate extra income for my business! We're planning a big sale soon and I can't wait to play around with all their features to scale my average order value even more! If you're looking for an app to help you increase your AOV then this is it!

Love this app so far! It is fairly easy to use, and the instructional videos are useful. Support was super fast to reply and rectify what i needed changed.

Angelica has been amazing! Requests for assistance has been very quick and extremely helpful when I needed assistance. Monster Cart - great app to upsell your store, create one tick upsells, free gifts, product recommendations and bulk discounts. Thank you Monster Cart Team, our cart not only looks awesome, but is easy to use for the customer!

We've just picked up Monster Cart after using Rebuy. It has everything we need in a cart upsell app (nothing we don't), far more affordable, better setup and customizability aaaand GREAT SUPPORT! Big thanks to you and the team! We'll be rolling this out across our 8 other stores for sure.

Amazing customer service. I've had this app for years and its increased my AOV significantly. The owner of the app even has a FB group where he answers all questions, he helped me out of hour once and it was a lifesaver. Thanks for the great app

Angelica is so prompt as responding. She offered strategic advice beyond the scope of the requirements. Top app highly recommend!

We're looking at switching apps. This cart plugin has given away way too much for free to our customers. For example, if we have discount codes created in shopify and we have our monster cart setup to give a free gift if you spend $79, it's calculating the RRP and then giving the free item (worth $35) even after the client has used a 40% off code which brings their ACTUAL cart total down to $47.40 (not $79) but monster cart is still allowing them to get the $35 free gift. We now have to honour this and have lost out hugely on this. Their support is almost non-existent and I have had to work most of my issues out on my own because I get back emails saying things like "that's unfortunately not a feature we have", even though I've (in some cases) figured out a way around it myself.

We switched from Rebuy to Monster Cart and have not looked back. The team are always very quick to respond on chat, and a shout out to Angelica who was lovely to deal with.

It's a great app, but we have had an issue where customers can purchase a free gift outside of the cart upsell parameters. I was told this was being looked into then heard nothing in over a week. Slightly concerning.

Angelica was very prompt and solved the issue we had within 10 minutes - couldn't of asked for better help. Thank you again for the professionalism and efficiency.

I've been using the app about a month and it works perfect for me! It has a lot of useful features and is very easy to use. Thanks for helping me Ty!