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Customer reviews: Monster Cart Upsell+Free Gift

Develop by Shopify

Monster Upsells is a Shopify app designed to help merchants increase revenue through strategic upsell and cross-sell offers. This review covers its features, pricing, and real user experiences to help you decide if it’s the right tool for your store.

Reviews (491)

Overall rating
4.6

What Merchants Think

The "Monster Cart Upsell+Free Gifts" app has generally positive feedback from merchants, with many praising its customizable options and ability to enhance upsells and conversions. While most appreciate its vast feature set and positive impact on sales, opinions about customer support are mixed, with many experiencing prompt and helpful service, but others reporting delays and unhelpful interactions.

Key Strengths

  • Highly customizable and integrates seamlessly with Shopify.
  • Effective in increasing conversion rates and Average Order Value (AOV).
  • Positive experiences with responsive and professional customer support.
  • Wide range of upsell and marketing features.
  • User-friendly interface and easy setup.

Common Concerns

  • Some users report delays and inconsistencies in customer support.
  • Issues with compatibility and customization for specific features or themes.
  • Concerns about pricing, particularly for smaller businesses.
  • Reports of glitches or bugs that sometimes require follow-up to resolve.

Final Thoughts

Overall, "Monster Cart Upsell+Free Gifts" is well-received as a feature-rich app that helps boost sales and customer engagement. Despite some mixed feedback on customer support response times, the app’s functionalities and support team's efforts generally contribute to a positive user experience. It is a recommended tool for businesses wishing to enhance their upsell strategy on Shopify.

hondroutwins

Dec 08, 2025  on Shopify

Outstanding customer service! They were incredibly helpful, fast, and made sure every issue was resolved immediately. So impressed!

Karanyi Sounds

Dec 04, 2025  on Shopify

They charege based on ALL your orders in your store - doesent matter if the conversations are made throughou their app.

Review Mate

Dec 01, 2025  on Shopify

Great experience with the support team. Highly recommend this plugin for any Shopify store trying to experiment with different discount structures.

Tease Me

Nov 28, 2025  on Shopify

I couldn’t be more impressed with the support I received from Charlene at Monster Upsell. From the moment I reached out, she was exceptionally helpful, patient, and knowledgeable. She took the time to fully understand the issue, explained solutions clearly, and went above and beyond to make sure everything was working perfectly. Her communication was fast, friendly, and professional throughout the entire process. It’s rare to find customer support that truly cares, and Charlene absolutely delivered that. Thanks to her outstanding assistance, the entire experience was stress-free, and our store is now running better than ever. Charlene is an incredible asset to the Monster Upsell team, and I’m extremely grateful for her help! Highly recommended support — 10/10!

Holstee

Nov 25, 2025  on Shopify

I needed some assistance setting up my BFCM Cart, and Live Chat Support came on in seconds and helped me in seconds. Top notch... thank you so much!

Vexivo

Nov 17, 2025  on Shopify

Angelica Rocks! Helped me like instantly when I couldn't get my cart working. Had a problem for months. Goat.

WORDOFGOD APPAREL

Nov 17, 2025  on Shopify

So far the customer service has been great all my little teething issues have been sorted and now excited to see this app bring in the sales :) so happy i found an app to help! thanks guys

French Style Lab

Nov 16, 2025  on Shopify

I'm not the best with IT so needed a bit of guidance and was so well looked after by Angelica who helped me through the set up stage. All working well now. Her help and patience was much appreciated. Thankyou

Inhale Club

Nov 13, 2025  on Shopify

I had a play with over 10 different upsell+free gift apps, and Monster Cart came out the winner, offering everything I needed, easy customisation and fair pricing. The cherry on top, their customer support is next level. Highly recommend this app. Thanks, Monster Cart Team!

Ambrosia-Nektar.com

Nov 02, 2025  on Shopify

Great app! Easy to set up, and makes you additional revenue with little to no effort! The support team is super fast and super helpful! They always resolved my issues in no time!! Everyone should install this app. It's a no-brainer!

Rejuvaus

Oct 20, 2025  on Shopify

Amazing customer service — Charlene has been super helpful! Love how flexible the customisation is across different cart types. We had a few hiccups with integration, but the dev team helped us sort it out quickly.

Wagging Tails

Oct 14, 2025  on Shopify

Excellent Support and Quick Response! I had a great experience with the Monster Upsells team. Their support is excellent and super quick! A special thanks to Charlene, who was very helpful, friendly, and responsive throughout the process. She made everything so smooth and easy. Highly recommend this app and their amazing support team!

A’EL ESTE

Oct 13, 2025  on Shopify

I dont write reviews very often, but i had to give feedback from what has been a great experience all round with this app. Not only does it give me a lot more sales and easy to use - but the customer service is the best ive ever encountered. I'd recommend this app to anyone.

SOJA Fragrances

Oct 10, 2025  on Shopify

Having some tech issues and Charlene noticed some other issues which she is getting fixed asap. Great App, great support!

Real World New Zealand

Oct 07, 2025  on Shopify

Excellent team support. very helpful in getting things up and running. Friendly and quick! Thanks Monster Cart

Pretty Little Designs

Oct 02, 2025  on Shopify

Really good customer service, friendly and quick. The app is easy to use and professional, with lots of options for customisation so it blends well with my store. It does exactly what it says it does!

Nutrition Capital

Oct 01, 2025  on Shopify

Monster Cart is very detailed, interactive and well laid out cart feature. We did notice it was a little slow at first. The customer service team were very quick to respond to our queries.

Amaree Collection

Sep 29, 2025  on Shopify

Great app & incredible customer service. Set up is super easy and there's plenty of videos that show you how to set up everything. Thank you!!

Serene Western

Sep 28, 2025  on Shopify

The Monster Cart Upsell is an excellent and highly useful tool that has provided me with a lot of convenience and great assistance. The technical team is also incredibly enthusiastic and has always offered me effective support whenever I needed it. I highly recommend it!

www.hachskin.com

Sep 26, 2025  on Shopify

Really fast response! I had only added the app to a clients site and with in minutes they were helping me with a question I had and setting up a few things with me. Really great team!

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