mojo

Stay in contact with your customers after their purchase

Whatsapp communication

Personalized support

High interaction rates

Personalized funnels

Behavior-based campaigns

Customer clustering

About mojo

Launched Jul 19, 2022

Built by 12K Media GmbH

Email :

[email protected]

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Description

Give your customers the best post purchase experience by reaching out to them via WhatsApp.

Everybody uses Email Funnels for post purchase in order to generate more sales and increase customer reputation. But already knows that most people just delete those emails or mark them as read. By using WhatsApp as a communication channel, mojo makes it possible to guarantee high open rates and high interaction rates to get the most out of your customers and deliver them unique value.

Easily setup and personalize post-purchase funnels to maximize customer loyalty.
Talk to your customers like you are their best friend right within WhatsApp.
Quickly setup campaigns to engage customers based on their previous behavior.
Create segments for clustering customers based on advanced data points.
Provide personalized support and quickly reply to messages that lead to sales.

Pros

High open and interaction rates using WhatsApp as a communication channel
Easily setup and personalize post-purchase funnels to maximize customer loyalty
Ability to talk to customers in a friendly and relatable manner
Quickly setup campaigns based on customers' previous behavior
Advanced segmentation for clustering customers using various data points
Personalized support and quick reply options to encourage sales

Cons

Limited to customers who use WhatsApp
Potential privacy concerns regarding customer data shared on WhatsApp
Over-reliance on WhatsApp may miss reaching customers who prefer other communication channels
Learning curve for businesses unfamiliar with WhatsApp marketing
Possibility of customers finding frequent messages intrusive, regardless of channel

Top Helpful Reviews

evercleaner

Jun 04, 2023 on Shopify

mojo has helped us at evercleaner to take our post-purchase flows and sales campaigns to a whole new level! Being able to reach our customers not only via email or SMS but also via WhatsApp and provide them with updates & offers has been a game changer for us. And the 1:1 conversations with customers have also been so helpful so fa for our product development & customer service team. Can only recommend :)

Hummingbird

Jun 04, 2023 on Shopify

Great app to use the WhatsApp API with our Shopify store and build message flows with segmentation from order & customer data just as you would in Klaviyo for email. What a great app - so happy we found this!! Thanks Iman & Fabian for developing this gem! And your ongoing support for when we have questions and your feedback & new ideas have been outstanding.