Taranker.Com Logo
Shopify Marketplace Connect logo

Customer reviews: Shopify Marketplace Connect

Develop by Shopify

The Shopify Marketplace Connect app simplifies selling across multiple online marketplaces directly from your Shopify store. This review covers its features, pricing, and real user feedback to help merchants decide if it’s the right tool for expanding their sales channels.

Reviews (1,915)

Overall rating
4.2

What Merchants Think

The "Shopify Marketplace Connect" app has received mixed reviews from its users. While some merchants appreciate the app's ability to streamline operations by connecting Shopify with various marketplaces like eBay, Amazon, and Etsy, others express frustration due to the app's instability, bugs, and poor customer support. The app's usefulness varies significantly among different users depending on their business size, technical proficiency, and specific needs.

Key Strengths

  • Effective in syncing orders and inventory across multiple sales channels.
  • User-friendly for basic functionalities once initial setup is complete.
  • Highly praised customer service – quick response times and live chat support noted.
  • Great integration specifically for eBay users.
  • Provides features that allow for streamlined product listings and management.

Common Concerns

  • Numerous bugs and technical issues, particularly with Etsy and Amazon integrations.
  • Poor responsiveness and problem-solving from customer support reported by some users.
  • Difficulty in managing large inventories and SKUs, leading to sync errors.
  • Security concerns regarding integration with Walmart and handling of API key pairs.
  • Unintuitive user interface, leading to a steep learning curve for new users.

Final Thoughts

Overall, "Shopify Marketplace Connect" is a potentially powerful tool for small to medium-sized merchants looking to manage multiple sales channels from one platform. Despite its advantages, the app has significant drawbacks, with many users experiencing technical glitches and needing extensive customer support. For businesses with complex inventory needs or requiring solid reliability, it may be beneficial to consider alternative solutions or ensure that contingency plans are in place for unexpected issues.

ladymascherianaturalbeauty

Jun 20, 2024  on Shopify

I am still learning. I am trying ot connect with Wal mart and it like crazy. I have all the information but some reason it is not doing nothing. Even one of the shopify agent tried to help and still nothing. I do not understand lol.

Flycatcher Toys

Jun 20, 2024  on Shopify

Ian was amazing. I cannot thank him enough for working with me to resolve my issues. He helped me when two other support agents could not solve my problem. I am incredibly impressed and thankful for his persistence, knowledge and kindness. I hope to work with him again and again, he deserves a promotion!

Battery Specialists

Jun 20, 2024  on Shopify

Very patient and went above and beyond my simple questions. He has great probing and problem-solving skills.

Pandere Shoes

Jun 19, 2024  on Shopify

Ediline Postrano was incredibly helpful addressing my questions about connecting my Walmart store to my Shopify Store. I learned a lot and shed a few headaches! Thank you Ediline!

™️MyGUL.co.uk

Jun 19, 2024  on Shopify

This team really deserves 5 stars because they helped me very quickly and professionally! I am pleased with the result of their support Эта команда действительно заслуживает 5 звёзд потому что они помогли мне очень быстро и профессионально! Я доволен результатом их поддержки

G-Loves

Jun 19, 2024  on Shopify

Excellent customer service and the app works as it should making my life easier to sync sales between Amazon and Shopify!

I'll do it my way

Jun 19, 2024  on Shopify

Lyn was lovely and helped me straight away, showed me how to resolve my problem in 2 min time! Thank you!!!!

Beach & Bikinis

Jun 18, 2024  on Shopify

Had a few issues loading onto eBay, but the support via live chat was excellent - 10/10. One of the down sides with the app is that the slider panel on bulk edit is quite sensitive and not ideal when you use a track pad, as I do. It also can be quire slow to load. Howver, it has removed a lot of the faff that you'd normally have to deal with on eBay, so all in all, recommended.

Forsters Finery

Jun 15, 2024  on Shopify

It is not user friendly. I have been getting help from staff at Shopify Marketplace, but we can't fix the problems. I would like someone to connect with me who can solve the issues with connecting to Amazon

Sweet Deals PDX

Jun 12, 2024  on Shopify

Pretty fantastic. Also, Mariel the support agent was really fast to help with a minor issue. BUT PLEASE ADD AUTOMATIC DEFAULT POLICY SELECTION!!! Hate having to always manually choose shipping policy.

Compression Stockings Online

Jun 11, 2024  on Shopify

Absolutely terrible. It didn't connect to eBay, ruining all my Google SEO rankings and Adwords. Disgusted by how bad this app is.

HODL.ag

Jun 10, 2024  on Shopify

Die App ist sehr umfangreich und dennoch gut zu bedienen wenn man sich damit etwas länger beschäftigt. Was aber viel besser ist, ist der Support der ist A+++++.

FrappeToGo

Jun 10, 2024  on Shopify

They offer great support however the categories are quite confusing to setup and attributes are not exactly similar to Amazon. It would help if there was a detailed guide or info bullets. Also preset values would be of great help. You will need some assistance if you want to sync products to Amazon. The app does publishes faster than if you would directly publish on Amazon.

SaveTheGirls

Jun 10, 2024  on Shopify

Dom, from customer service was amazing! After stressing and countlessly trying to get things integrated, he answered my question in a matter of seconds!

Everyday Superfood

Jun 10, 2024  on Shopify

Unfortunately I have to give 1 star to raise awareness due to the fact this app, as some other users have mentioned, can result in sync issues with eBay. This is a major bug and in almost all cases will impact the business. We have not experienced any issues with Amazon, however, as such a major bug has been allowed to exist, this app cannot be trusted to not cause other issues down the line.

Gimbills.com

Jun 10, 2024  on Shopify

I have tried this app support couple of times. Today I had Russ to help me with a listing issue with Ebay and Etsy. I greatly appreciate his willingness to help . Thank you Russ

PWC Super Rack

Jun 07, 2024  on Shopify

It's been over 2months Since I asked for help to get my listings synced to Amazon. It's unfortunate I wasn't able to get the help I needed and was told that this is a Self- Service app. Well, indeed. So we worked it out ourselves with some workaround and asked you guys to have my Amazon GTIN exemption enabled and you did, so thanks! Finally we were able to get our listings synced to Amazon. I would like to thank Jeff Avila who has been there for me from the time I needed an assistance, we know he did his part and we appreciate it all. Thanks Jeff!!

Burbank's House of Hobbies

Jun 06, 2024  on Shopify

Was working OK,( the shopfiy makeover after they absorbed the app was a complete disaster ), but now our inventory is not syncing for days - we are now overselling 6-8 items on ebay everyday. They have been unable resolve the situation for several weeks now. We have to scramble to restock items, or refund purchases. Hours of our time wasted, and we look like amateurs who don't know how to run a business. And it is not cheap. Looking for alternatives.

Tuppens

Jun 06, 2024  on Shopify

Quick response from support. Easy, streamlined experience that saves a ton of time getting items listed and sync'd on multiple platforms.

Memento Mori Labs

Jun 05, 2024  on Shopify

I started using Shopify Marketplace Connect today, and to my surprise, it didn't work. But I contacted the support center, through live support, and Joy V gave me instructions that were easy to follow and solved all issues. Of course, the problem wasn't the app, but my lack of knowledge. So if you have doubts about using it to integrate into Amazon, don't worry anymore, stop looking, you found it. I tested more than 10 apps, and their support won me for life, and I'm not even a paid subscriber yet.

Scroll to Top