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Customer reviews: Loox ‑ Visual Product Reviews

Develop by Loox

Loox is a Shopify app designed to help merchants collect and showcase customer reviews with photos, boosting trust and sales. This review covers its key features, pricing, and real user experiences to help you decide if it fits your store's needs.

Reviews (6,946)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Loox ‑ Product Reviews App," highlighting its user-friendliness, seamless integration with platforms like Shopify, and the ability to boost customer trust and sales. The app is praised for its visually appealing design and feature-rich functionality that allows stores to showcase customer feedback effectively. Many merchants also commend the exceptional customer support provided by the Loox team, which significantly enhances the user experience.

Key Strengths

  • Seamless integration with Shopify and other platforms
  • Visually appealing and customizable review displays, including photo and video reviews
  • Automation features that simplify the collection and display of reviews
  • Exceptional customer support that assists with setup and integration
  • Enhanced customer trust and conversion rates

Common Concerns

  • High cost relative to some competitors, with unexpected extra charges
  • Lack of multi-language support and limited integrations for translation
  • Issues with preview functionality for emails and customization options
  • Difficulty in bulk adding reviews compared to adding products with other apps
  • Some concerns about service charges despite uninstalling the app

Final Thoughts

Overall, "Loox ‑ Product Reviews App" is highly regarded in the e-commerce community for its ability to enhance site credibility and increase conversions. While the app offers outstanding features and customer support, potential users should be mindful of its pricing structure and language limitations. Despite some drawbacks, Loox remains a top choice for businesses seeking to leverage customer reviews to boost sales and trust.

VersariaKay

Apr 21, 2024  on Shopify

I am just getting started but the set up was super easy to follow. I am so excited and looking forward to giving an updated review in 30 days.

Vielle Beauty

Apr 21, 2024  on Shopify

Looks took my new product website from basic to super elevated! Made it easy for existing clients to review and makes each review look amazing!

Shopkolohe.com

Apr 19, 2024  on Shopify

Customer service was very prompt in helping our small woman-owned business! We appreciate Jodel's excellent support and knowledgeable feedback.

SnugglePaws

Apr 19, 2024  on Shopify

Really intuitive and easy to use/change details. Would highly recommend. We are not getting more reviews on our store and more positive feedback

SELF DRAFTED LLC

Apr 18, 2024  on Shopify

I love the app's easiness to use and adds credibility to my store to build trust with visitors and encourage them to buy from seeing other people reviews. The seamless communication to manually send review requests to each customer and build community one customer at a time.

AniMacUSA

Apr 18, 2024  on Shopify

Rotem in Support was great. Fast communication, quick to dial in and resolve my issue. happy loox user.

Rapsodo Staging

Apr 18, 2024  on Shopify

This app is impressive—fast, efficient, and user-friendly. The customer support is top-tier, responsive, and very helpful. A special thanks to Aya for her outstanding assistance! Highly recommended!

Fashari.com

Apr 17, 2024  on Shopify

I have been using Loox reviews for over a year now (between multiple stores), and it is simply amazing. Very customizable, doesn't slow down page speed much, and looks great!

ebarza

Apr 17, 2024  on Shopify

it's the best review app with many features we are using it for year I just noticed that we never review their great app.. Just wanted to suggest 1 more feature ( when a customer press 5 star review and complete the form suggest to him with a direct link to make google map review to get an extra reward )

Castle Arts USA

Apr 17, 2024  on Shopify

We had some code that needed to be fixed, Lilach from Loox was super fast to understand and solve the issue in both of our stores - 10/10

Tippytoad

Apr 16, 2024  on Shopify

We used another highly-rated app to collect product reviews from our store for 5 months. During that period we received very few reviews. We had some issues with the app not triggering follow-up emails. We notified the support team and never received a response or resolution, so we started looking for a new reviews app. We found Loox and after researching the app and reading the reviews, we decided to give loox a try. Since installing the app on our store, we've been receiving product reviews from our customers almost daily. We contacted support regarding a question on how to limit reviews on product pages to only 5 reviews and then expanding to more reviews view link. Loox support representative Aya was very quick to answer our questions with detailed directions on how to accomplish our goal. So far, Loox is much better than the other highly rated app we used. Looking forward to many more reviews. :-)

Cindy Nichols Store

Apr 16, 2024  on Shopify

Sara on the tech team, you saved the day for me! And your grace in not pointing out that the solution was right in front of me the whole time was much appreciated lol. THANK YOU!

Nook & Paws

Apr 15, 2024  on Shopify

c'est vraiment le must a avoir je vous le conseil, si vous souhaiter importer des avis de qualiter et réel.

Maramalive™

Apr 15, 2024  on Shopify

The app does two things: it allows you to see the positive things about a product and the negative facts that may decide whether you want to list the product. It's a perfect app and I recommend 100%

Everfit

Apr 13, 2024  on Shopify

Ein absolutes Muss! Dieser drehbare Mini-Mopp hat mich wirklich beeindruckt. Die Lieferung war schnell, und die austauschbaren Mikrofaser-Pads sind ein echter Bonus. Er ist super einfach zu bedienen und macht die Reinigung so viel einfacher und effizienter. Ich bin sehr zufrieden mit meinem Kauf!

Hatch Outdoors, INC

Apr 12, 2024  on Shopify

App was super easy to set up on it's own and is easy to use from a customer standpoint as well. Even when I had trouble because of my theme, I was very easily and quickly able to get in contact with the support team. Chester was able to integrate the app seamlessly into our theme very quickly and efficiently.

Oh!My Snacks

Apr 12, 2024  on Shopify

Easy-to-use app with a low-price point to gather and show reviews & Customer Generated Content, as well as incentivize customers to do them. Is it the best? I don't know, but it sure does a whole lot without asking for 300€ a month like most other review apps. If you're a small business, this is the review app for you. Also works well with subscription products, unlike most review apps that we've tried. When we have to contact customer support, it's usually fast and the problem is solved. Just now I had a small issue when trying to download a video that a customer made, and Aya sorted it out fast and even provided a Google drive link with the download.

Mr Obtuse Mugs & Stuff

Apr 11, 2024  on Shopify

Jemuel was able to verify a question I had about discount codes and even researched what I needed to do within Shopify! I was very appreciative of his knowledge regarding how Shopify handles discounts!

Speed Moda

Apr 10, 2024  on Shopify

It was truly a delightful experience, to be honest. Rain was incredibly helpful and ensured that my issues were promptly resolved. Thank you very much!

Formula Fun Foamies

Apr 09, 2024  on Shopify

Arielle did an awesome job troubleshooting with us to figure out how to sync our review feed on our Shopify store with Google merchant Center and Facebook. It's all up and running now thanks to Arielle.

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