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Customer reviews: Kiwi Size Chart & Recommender

Develop by Staytuned

Kiwi Sizing helps Shopify stores reduce returns and boost sales with AI-powered size recommendations. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (823)

Overall rating
4.7

What Merchants Think

The "Kiwi Size Chart & Recommender" app is generally well-regarded by merchants who appreciate its ease of use, customization options, and the significant reduction in size-related returns. Customer support receives particularly high praise for its responsiveness and efficiency. However, some users have encountered technical issues that hinder their experience.

Key Strengths

  • Easy to use and intuitive interface
  • Highly customizable size charts
  • Responsive and helpful customer support
  • Automatic metric conversion
  • Effective at reducing sizing-related returns
  • The size recommender significantly improves the shopping experience

Common Concerns

  • Technical issues such as faulty features and bugs
  • Frustrations with unresolved support queries
  • Price increases and additional fees bothersome to some users
  • Complex setup and configuration process
  • Occasional loading and performance issues

Final Thoughts

Overall, the Kiwi Size Chart & Recommender app is a powerful tool for merchants seeking to optimize size charts for their products. Despite some technical hitches and pricing concerns, its strengths in customization and customer support make it a valued asset for many users, especially those in the fashion retail space.

Delikatessen

Jul 21, 2025  on Shopify

This app shows in a wrong place about sizes. It is only half visible. How can I change it? It is a bug? Please help

Linen Effect

Jul 18, 2025  on Shopify

The tech support team is very knowledgeable, fast and efficient! I have reached out to them twice now and they solved my issues fast.

BeYou

Jul 16, 2025  on Shopify

Really happy with this app! It works perfectly and Joseph is always there for me, quick, professional and super helpful. He wrote custom codes for my store, the result was excellent. Great service, highly recommended!

Alira Los Angeles

Jul 15, 2025  on Shopify

Kijk serieus naar je vraag en neem de tijd om te onderzoeken waar het probleem ligt. Goede service.

Atelier Novelle

Jul 09, 2025  on Shopify

Daniel and Navneet were incredibly helpful with setting up and configuring the Kiwi Size Chart app. Fast responses, clear communication, and expert guidance throughout. They made sure everything was perfectly integrated into my theme. Top-tier support! highly recommended!

STOKES INTERNATIONAL

Jul 07, 2025  on Shopify

Great help and assistance with implementing Kiwi Sizing on our new theme. We would recommend the app as sizing has always been difficult for our customers and for us to explain so now its so easy. Cheers!

Spookful

Jul 02, 2025  on Shopify

Such a great app! Very easy to use and lots of options to get exactly the kind of size chart you need. Also, their support team is fantastic and very willing to help.

SERJ

Jul 01, 2025  on Shopify

Kiwi size chart has been a game changer on my website. The format to build a chart that suits your store is super easy. Plus the help was on point when I needed a little extra hands on help to fix placement of the chart for me. 100% would recommend this size chat to anyone.

Isla Secrets

Jun 26, 2025  on Shopify

Joseph was incredibly helpful and went above and beyond by doing custom work for me. He had to code something specific, which took some time, but I’m extremely happy with the result. Fantastic service!

missklara

Jun 26, 2025  on Shopify

very good and quick service,they helped me to resolve all my issues.Customer support person is very nice and helping,thank you

MONTI

Jun 26, 2025  on Shopify

I really like the app, but im having som problems with it changing my store theme. I was using normaly, but at the new theme it doen't show, ene though its activated. I could use some help!

wool&

Jun 25, 2025  on Shopify

We had been satisfied with Kiwi with easy setup & ability to use our own designed template. However, we have had a glitch with our size chart since March and are getting nowhere with the help center. We have reached out 3 times and have been told our issue is high priority, then get no follow up. Our size chart worked fine for over a year and now due to this issue, our customers aren't able to easily navigate between tabs as we had designed it.

Everyday Sandals

Jun 23, 2025  on Shopify

Markson was a great help in getting the size chart adjusted this app has given me a fast response time and manage to resolve my issue. Excellent choice and highly recommend

Luca Milano

Jun 17, 2025  on Shopify

De klantenservice is top, reageren snel, ook in de late uurtjes, erg behulpzaam, lossen het probleem zsm op. Kreeg zelfs een loom video waarin uitgelegd werd hoe ik het probleem de volgende keer zelf kon oplossen. (Thanks Arci)

Bam & Stitch

Jun 13, 2025  on Shopify

Awesome app and perfect for any clothing store!! Customer service was responsive when we broke something and helped us with a fix immediately!

Sunny Nook Shops

Jun 11, 2025  on Shopify

Acri was great! I reached out very frustrated about learning to create multiple size charts and he was kind, knowledgeable and EXTREMELY helpful. He helped with creating the charts, and provided instructions on how I can make changes and also made a loom for me on how to use the 3 charts. AMAZING! He made this such a pleasant experience.

Deganis Beachwear

Jun 10, 2025  on Shopify

I love the app! It would be great if we could also have the possibility to add the size chart on a normal page, and not just on the product page, as sometimes we have to create landing pages for campaigns.

The ANJELMS Project

Jun 06, 2025  on Shopify

The support team was very helpful in navigating the changes we needed to make with our newly upgraded website and theme. Zach was a delight to work with and this app is definitely one to recommend!

Rovian

May 29, 2025  on Shopify

Arci was able to assist and help me in a very fast timely manner and clear up all of the problems I was having. He went an extra step and created a loom video to explain the steps. Awesome customer service and Arci was great!

JJwinks

May 28, 2025  on Shopify

We've had a great experience using Kiwi Size Chart & Recommender. It’s intuitive, easy to customize, and integrates seamlessly with our store on our product pages. Since implementing it, we've seen a drop in size-related returns and an increase in customer satisfaction. Highly recommend it to any business looking to streamline their sizing experience!

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