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Customer reviews: Kiwi Size Chart & Recommender

Develop by Staytuned

Kiwi Sizing helps Shopify stores reduce returns and boost sales with AI-powered size recommendations. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,673)

Overall rating
4.7

What Merchants Think

The "Kiwi Size Chart & Recommender" app is generally well-regarded by merchants who appreciate its ease of use, customization options, and the significant reduction in size-related returns. Customer support receives particularly high praise for its responsiveness and efficiency. However, some users have encountered technical issues that hinder their experience.

Key Strengths

  • Easy to use and intuitive interface
  • Highly customizable size charts
  • Responsive and helpful customer support
  • Automatic metric conversion
  • Effective at reducing sizing-related returns
  • The size recommender significantly improves the shopping experience

Common Concerns

  • Technical issues such as faulty features and bugs
  • Frustrations with unresolved support queries
  • Price increases and additional fees bothersome to some users
  • Complex setup and configuration process
  • Occasional loading and performance issues

Final Thoughts

Overall, the Kiwi Size Chart & Recommender app is a powerful tool for merchants seeking to optimize size charts for their products. Despite some technical hitches and pricing concerns, its strengths in customization and customer support make it a valued asset for many users, especially those in the fashion retail space.

SANYA

May 04, 2025  on Shopify

Using free version, but looks brilliant and also support reacted on my question (Markos in my case) in few minutes with minor issue when we changed theme. Overall been with a guys for several years and I can only recommend it!

jersey-boutique

Apr 28, 2025  on Shopify

A perfect app! I recommend it to everyone, the support is unbelievably good. Thank you very much for this amazing app!

Aerospace Pop-Up Store

Apr 24, 2025  on Shopify

We used to absolutely love this app. The developer is responsive and there is constant improvement of the apps features. Unfortunately the new limits on the number of published size charts and additional fees for sales over 100 pc. is a deal breaker for us. We are leaving for a different solution without these restrictions.

Morphlete X

Apr 21, 2025  on Shopify

Great experience with Kiwi Size Chart & awesome support from Markson! The app works smoothly and is easy to use. It really helps make sizing clear for my customers. Big shoutout to Markson from support - super helpful, fast, and friendly. Made the whole setup process easy. Highly recommended!

Chic Laurent

Apr 17, 2025  on Shopify

Arci was very professional and prompt in answering my questions and guiding me through the process. Moreover, he went to extra lengths to setup things and showed me in depth tutorials

Happy Plant People

Apr 17, 2025  on Shopify

It took a little while to get a response, but totally worth the wait. Problem solved and assistance much appreciated!

Thicket Adventure

Apr 07, 2025  on Shopify

Love this app, really makes my size chart look good. It took me no time to setup! I hope to spend more time with it in the coming weeks to improve. Love that I can put my own photos in because us plus-size girlies need to be represented properly!

Lacceti

Mar 30, 2025  on Shopify

Very helpful customer service. if you cant figure out something with the app they always just do it for you :)

Boutique 1861

Mar 26, 2025  on Shopify

It's quite rare that I give such a low review, but I'm doing it to potentially help other merchants. The service of this app is really not up to the standard of the industry. In our case we had the size chart widget not showing on some products, we grant them access to our online store to fix this issue and they create major issues at the same time displaying sold out badge in the majority of our new product with stock. We've tried to contact them but it's a 2 hour wait and they haven't duplicated the theme so we can't revert ourselves. Also be aware that this application does not work with translate and adapt, meaning that you will have to install a 3rd application like Langify which will slow down your site much more.

Kalizeh

Mar 25, 2025  on Shopify

Disappointed with the cancellation process The app itself works well, but the subscription cancellation process is a mess. I contacted customer support to cancel my subscription and was told it would be taken care of. I even asked for confirmation, but nothing was actually canceled. Later, I received an email from a different support agent telling me I had to manually switch to the free plan. That was never mentioned during the initial chat—very confusing. I followed their instructions, switched to the free plan, and even uninstalled the app. Despite all that, I still got charged. Now I’m stuck trying to get a refund and completely disconnect from this app. Really frustrating experience. I won’t be using Kiwi again.

Walkout by Omar

Mar 25, 2025  on Shopify

I’ve been using the Kiwi Size Chart app on Shopify across 5 of my stores, and it’s truly been a game-changer. This app makes adding accurate, user-friendly size charts to my product pages quick and easy. The setup process is straightforward, and the customization options allow me to tailor the charts to match my store’s look and feel. Since using Kiwi Size Chart, I’ve noticed a significant reduction in returns due to sizing issues, and customers appreciate the clarity the charts provide. The ability to create different size charts for each product or collection is an invaluable feature. The app is reliable, and the customer support team is top-notch, always responsive and helpful whenever I have any questions. I highly recommend Kiwi Size Chart for anyone who wants to improve the shopping experience and ensure customers can make the best size decisions. It’s a must-have for all my stores!

Raverro

Mar 06, 2025  on Shopify

I was working on adding the Kiwi Size Chart next to the size options on my product page, but couldn't get it to work properly. Fortunately, Reg and Daniel helped me incredibly quickly!

League Outfitters

Mar 04, 2025  on Shopify

It's easy to use for the most part. However, you cannot copy and past sizes like 23-34" if the Table Unit Conversion is set. I also wish that the filter bar didn't reset randomly. It'd be nice to filter by brand/product type/tag.

Peak Moto

Feb 26, 2025  on Shopify

These guys are fantastic, they helped me get the exact look I was going for when I provided a mockup and the result is perfect. I'm really happy with using them and have been using them for almost 2 years now. Their size recommender is clean and works well. Great work guys!

Om-Style

Feb 24, 2025  on Shopify

The charts are so useful to my customers. I had an issue where I wanted to move where the chart is displayed; Kiwi support sorted this out very quickly. This app comes highly recommended

Vanshitaaz

Feb 22, 2025  on Shopify

I'm using this and loving it so far. Good thing is I found some issue that size chart button disappear when changing the variant. Team resolved it on same day.

LA MODE PERTH

Feb 21, 2025  on Shopify

i dont like that i am paying a fee monthly and then have to buy credits to import a size chart how annoying can that be. but everthing else is perfect

NUEAME

Feb 18, 2025  on Shopify

Kiwi Size provides excellent customer service! They have been very professional, helpful, and quick in resolving all of our requests. Highly recommended for anyone looking for quality support and a smooth experience. Thank you for the great service!

Astir-Australia

Feb 12, 2025  on Shopify

So far its been easy to navigate and create size charts. It's my first time so I still need to see if its worth it for me.

Aeruna-Melbourne

Feb 11, 2025  on Shopify

Such a great app. Everything is easy to manage and the size charts are visually appealing. The customer service / app development team are great too - I wanted my size chart to be located in a specific position on my product page and they custom coded it into place. 10/10 would recommend!

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