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Customer reviews: Kiwi Size Chart & Recommender

Develop by Staytuned

Kiwi Sizing helps Shopify stores reduce returns and boost sales with AI-powered size recommendations. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (852)

Overall rating
4.7

What Merchants Think

The "Kiwi Size Chart & Recommender" app is generally well-regarded by merchants who appreciate its ease of use, customization options, and the significant reduction in size-related returns. Customer support receives particularly high praise for its responsiveness and efficiency. However, some users have encountered technical issues that hinder their experience.

Key Strengths

  • Easy to use and intuitive interface
  • Highly customizable size charts
  • Responsive and helpful customer support
  • Automatic metric conversion
  • Effective at reducing sizing-related returns
  • The size recommender significantly improves the shopping experience

Common Concerns

  • Technical issues such as faulty features and bugs
  • Frustrations with unresolved support queries
  • Price increases and additional fees bothersome to some users
  • Complex setup and configuration process
  • Occasional loading and performance issues

Final Thoughts

Overall, the Kiwi Size Chart & Recommender app is a powerful tool for merchants seeking to optimize size charts for their products. Despite some technical hitches and pricing concerns, its strengths in customization and customer support make it a valued asset for many users, especially those in the fashion retail space.

Kashus Culpepper Official Merch

Sep 22, 2025  on Shopify

I received direct and kind assistance from Markson. Overall, an efficient and productive experience!

Cool Teds

Sep 19, 2025  on Shopify

I couldn't work out how to move the Kiwi size chart on my product page, so I emailed support to ask for help & within a few minutes Markson from the support team had very kindly made the change for me. Kiwi is a great product anyway, but this level of support makes it an absolute must for my business.

Duck Nation

Sep 11, 2025  on Shopify

I am a first time Shopify owner and in the process of setting up my store, it was recommended to use Kiwi size charts. One of the best apps I have implemented for my store - Duck Nation. The detail and the ease to use is very simplistic which for a first time user is a must. Highly recommend the Kiwi sizing app for any Shopify store owner.

www.smfit.bg

Sep 09, 2025  on Shopify

Moved to next plan -> decided it's not okay for us (not possible to translate fields from English). Tried to move back after few minutes and it was not possible anymore. Created lots of manual work for us without any real reason.

Vancouver Shaa

Sep 03, 2025  on Shopify

Love it! What makes Kiwi Size Chart so awesome is the staff. They are SO helpful and respond right away! I was intimidated using the platform because I could not figure it out, but the team walked me through it step by step. I will not use another company for size charts.

MBB | MINISTRY OF BODYBUILDING 🇰🇼

Sep 02, 2025  on Shopify

I had some questions about setting up the Kiwi Size Chart and the support team was excellent. Joseph assisted me and made the whole process smooth and easy. He was quick to respond, explained everything clearly, and made sure my size chart was working perfectly. Really appreciate the great customer service!

House of Thobes

Aug 29, 2025  on Shopify

Has lots of features and customer care is excellent. The application can be a bit tricky to use sometimes as there is so many settings, simplifying this would make things even better but overall a very good functioning app!

Chopar

Aug 28, 2025  on Shopify

I love how easy it is to design and edit your size guide and add the elements you wish. Had some questions regarding adding the guide to our template in Shopify but the service teams was most helpfull and fixed it right away. I would reccoment Kiwi to others for sure!

New Nordia

Aug 22, 2025  on Shopify

The charts look clean, easy to create. What I loved the most was their support, who literally help me place the chart exactly where I wanted on my website, thanks to Daniel for great help.

Remmie

Aug 21, 2025  on Shopify

Aamzing to work with very clear and concise. Got the problem sorted in a very timely manner, very kind and explained what I can do for next time. High applaud!

Zaya Mae

Aug 19, 2025  on Shopify

I had a great experience with Joseph! He was extremely helpful and professional in assisting me with moving the size chart. He made the process quick, clear, and effortless. I truly appreciate his support and dedication—thank you, Joseph!

Piera Lingerie

Aug 19, 2025  on Shopify

Aweful app. I've been very disappointed. I've been trying to set up a bra size recommender for month and the support has been of zero help, it's not working & they even charged us more. Don't recommend.

Nordsten & Co.

Aug 19, 2025  on Shopify

Navneet has been a great help and managed to make the required adjustments for the size chart on the store. Happy with the help!

UT Kilts

Aug 14, 2025  on Shopify

It is okay. The billing setup I don't like (counts total orders). Also, the features it has are good like the recommender for size. But they are very rigid and not super customizable. Not sure if I will stick with this app or not.

Boutique Bellezza

Aug 06, 2025  on Shopify

Amazing support if you need any help! They even help you set everything up if needed! Special thanks to Navneet for his kind customer support.

RICHRADIQS

Jul 31, 2025  on Shopify

Great app! We've been using Kiwi for a while and it makes managing size charts so much easier. Big thanks to the support team—especially Markson—for the fast replies and clear video guide. Everything’s working perfectly now. Highly recommend if you're running a fashion store!

BUMSONTHESADDLE

Jul 29, 2025  on Shopify

Sizing is critical for our business as Apparel is our largest selling category to cyclists, runners, swimmers and triathletes. Kiwi does a great job of ensuring every customer is able to find the best possible size in a super easy manner.

teachngear

Jul 25, 2025  on Shopify

This team has been wonderfully helpful in moving my size guide to where I wanted it on my site - very fast and very professional support.

Matakana Boutique

Jul 24, 2025  on Shopify

Goed en vooral snel geholpen! Goede communicatie, zeker een aanrader alleen voor de service al, dan heb ik het nog geeneens over de vele mogelijkheden van de app gehad.

Inspired Garden Life

Jul 22, 2025  on Shopify

Great support from the team in getting the Size Chart link positioned exactly how we wanted it on our PDP. Having Kiwi Size chart + the Recommender definitely helps reduce returns by helping my customers get their size right first time. Great App

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