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Customer reviews: Kite: Discount & Free Gift

Develop by Skai Lama

The Kite Free Gift app helps Shopify store owners boost sales by offering free gifts with purchases. This review covers its features, pricing, and real user experiences to help you decide if it fits your business needs.

Reviews (377)

Overall rating
5

What Merchants Think

Merchants generally view "Kite: Discount & Free Gift" as a valuable addition to their Shopify stores. With high praise for its seamless integration and robust features, many users have successfully utilized this app to enhance their promotional strategies. The exceptional customer service, noted for its responsiveness and problem-solving capability, further elevates the user experience, making it a highly recommended tool for business owners looking to enhance their store's offerings.

Key Strengths

  • Robust discount and promotional features, including automatic free gifts and tiered discounts.
  • Highly customizable widgets that easily adapt to different brand aesthetics.
  • Seamless integration with Shopify and compatibility with other apps.
  • Intuitive and user-friendly interface for quick and easy setup.
  • Exceptional customer service, characterized by quick response times and thorough problem-solving.

Common Concerns

  • Initial setup issues, including minor integration glitches.
  • Limited customization options in specific cases.
  • Potential delays in support for complex or unique feature requests.

Final Thoughts

"Kite: Discount & Free Gift" is widely appreciated for its capability to enhance promotional capabilities on Shopify stores. While there are occasional setup and customization challenges, the app's strengths—particularly its advanced discount features and stellar customer support—make it an indispensable tool for many merchants. Overall, it's a highly recommended app for businesses looking to improve their sales strategies and customer engagement.

Wheycation

Jul 25, 2025  on Shopify

We had quite a few issues with the appearance in the cart. But the team resolved it pretty quickly. Thanks!

All World Shops

Jul 21, 2025  on Shopify

If you’re on the fence about installing **Kite: Discount & Free Gift**, don’t be. This app is exactly what it says it is—simple, effective, and actually useful. Setting it up took me maybe 10 minutes, tops. The interface is clean, no confusing steps, no clunky settings buried three clicks deep. You decide the discount, pick the free gift rules, hit save, done. What really impressed me was how smooth it made things for my customers. People love surprises and extra perks, and Kite makes that feel effortless. The free gift automatically shows up in the cart with no weird glitches. Customers see the discount applied right away, so there’s zero confusion or abandoned carts because someone didn’t see the promo. Since adding it, I’ve seen more repeat orders and higher average cart sizes—always nice. Plus, I didn’t have to bug my developer for anything. The support team’s there if you need them, but honestly, I didn’t. If you’re running promos and want to make them look polished without messing up your theme or slowing your site, Kite does the job perfectly. Small app, big difference. Five stars, no question.

DiskCrafters

Jul 20, 2025  on Shopify

Best app I have ever used, It is great how one campaign is free. I will definitely purchase the plan for this reason.

Eleven Oasis

Jul 11, 2025  on Shopify

Kite's simplicity made it easy for me to configure the campaign I wanted, and customer support was quick. I hope they continue

Neauvia Store

Jul 10, 2025  on Shopify

Ottima esperienza. Ho avuto un problema e l'assistenza ha risposto subito e lo ha risolto nel giro di 10 minuti. La consiglio.

Siena Nails Australia

Jul 10, 2025  on Shopify

I use the Kite Free Gift app on multiple stores and it’s been fantastic for boosting sales and running effective gift-with-purchase promos. I also want to give a big shout-out to Janet from the support team—she was super helpful and assisted me with everything I needed. Really appreciate the great service and highly recommend this app to anyone looking to increase conversion and add value to their store!

Strike Algo

Jul 10, 2025  on Shopify

You can not find something unique bundle app out there then compare with Kite, if you really want to get higher conversation rate then considering about great offer before web design or SEO becuase the core is the offer that bring attention to customers! the customer service is truly amazing and try to do the best for me!

Voltaat

Jul 10, 2025  on Shopify

Easy to use app with clear instructions and videos. Customer support is very fast and very helpful.

Elena Busto - EB

Jul 08, 2025  on Shopify

Great app, great people, great support. Fast and clean, fits exactly what I need and even more. Thanks guys for your time and work.

Glowfully

Jul 08, 2025  on Shopify

This is probably the best app we have installed. Customer service is always helpful and solving our needs. Tanu even set up a google meet to walk us through step by step

Cookies Shop Retail

Jul 07, 2025  on Shopify

The app is very complete, it has many features and the support is excellent. That’s what I liked the most — I had questions about a few things and they were there to help me.

Dram Good Stuff

Jul 04, 2025  on Shopify

Tanu was extremely helpful through the whole process of activating the app onto my website. Highly recommend.

CleanBoatUS

Jun 30, 2025  on Shopify

Tanu and Janet were excellent. Great Team. Very efficient and found and addressed the issue right way.

Kalia Nature

Jun 30, 2025  on Shopify

L'app fonctionne bien et répond à notre besoin. Le service client est réactif et efficace. Je recommande.

viDeli - einfach guter Wein

Jun 26, 2025  on Shopify

We use the app for targeted marketing campaigns. Initial difficulties were quickly and neatly resolved by the support team (Janet and Tanu really went the extra mile). The functions of the app work very well for us and our customers.

leslunes.de

Jun 26, 2025  on Shopify

The app is simple to navigate and extremely user-friendly. Customer support responds quickly and resolves any issues right away to match our store's specific needs.

Knya

Jun 26, 2025  on Shopify

Kites is a powerful upsell app that makes running promotions super easy. From BOGO offers to auto free gifts, it’s helped us effortlessly. Highly customizable and works great with Shopify!

Emmrelle Jewellery

Jun 23, 2025  on Shopify

I had a few glitches setting it up, but Janet, Tanu and the technical colleague helped very quickly and efficiently. We even had a few calls to explain exactly what I need and they found solutions swiftly! Thank you!

LOBITOS&CO

Jun 23, 2025  on Shopify

It's a very complete application with many configuration options. The support team is always available to help with any questions.

ORGGEÏL

Jun 20, 2025  on Shopify

Incredible app, very customizable and intuitive, also an incredible customer service, even on the free plan they are open to everything.

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