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Customer reviews: Joy Loyalty Program & Rewards

Joyio is a Shopify app designed to enhance customer engagement through gamification and rewards. This review covers its features, pricing, and real user experiences to help merchants decide if it’s the right fit for their store.

Reviews (1,489)

Overall rating
4.9

What Merchants Think

The "Joy Rewards & Loyalty Program" app has garnered highly positive feedback from merchants. They appreciate its user-friendly design, extensive features, and seamless integration, making it a top choice for enhancing customer loyalty. The app is especially lauded for its exceptional customer support team, which is frequently highlighted for quick response times and helpful assistance in setting up and resolving issues.

Key Strengths

  • Excellent customer support, with specific praise for team members like Hana, Audrey, and Damian.
  • Easy to set up and user-friendly interface.
  • Comprehensive features, including VIP tiers and integration options with platforms like Shopify.
  • Great value for money, particularly in comparison to competitor apps.
  • Highly customizable to fit diverse business needs and enhance brand alignment.

Common Concerns

  • Some users experience a learning curve and need initial setup assistance.
  • Documentation could be more comprehensive, leading to increased dependency on customer support.
  • A few technical issues reported, including slow loading times on the admin side.
  • Rare instances of significant functionality issues, such as store integration problems.

Final Thoughts

Overall, the "Joy Rewards & Loyalty Program" is well-received by users as an effective tool for managing loyalty programs. Its strong customer support and rich feature set make it a reliable choice for businesses looking to enhance customer engagement and retention. While some minor concerns are noted, they are often overshadowed by the app's benefits and excellent service provided by its support team.

SYRS - シルズ

Oct 02, 2024  on Shopify

비용이 합리적이며 제가 찾던 기능이 모두 있는 유일한 서비스였습니다. 이제 세팅해서 잘 모르겠지만 좀 더 써보고 리뷰를 남기고자 합니다. Thanks to Emily.

Thomas 'Cocky' Hunter

Oct 01, 2024  on Shopify

Excellent support on all 3 of the apps from this company, chat is very fast and the apps excellent value! Allowing cooperation within the admin has been very fast and professional, Nolan one of the support guys took little more than 2 hours to implement an edit to our theme once we asked him.

TULIP N TURTLE

Oct 01, 2024  on Shopify

Today, I installed two apps from Avada i.e. Air and Joy. Thanks to the excellent support received from HANA. DEEPA

Rockstar Peach

Sep 30, 2024  on Shopify

Hana was FANTASTIC! There was no way that I would have been able to configure everything that she was able to do in 10 minutes! Very knowledgable and communicative! Great app

NutriGano.com

Sep 29, 2024  on Shopify

Apart from being user friendly and just the right options you need for a great loyalty and rewards program, the support team is rock solid. Audrey was the most kind, patient and willing to help person. She made all the heavy lifting for me, configuring one setting I needed help with. From all apps I have gone through, this is one of the top of my list.

capezzolocollection

Sep 29, 2024  on Shopify

La stiamo utilizzando da pochi giorni ma per ora sembra avere tutto ciò che ci serve, soprattutto vorrei ringraziare Audrey che ci ha aiutato in tempi record a risolvere una piccola problematica :)

EXSENS-USA.com

Sep 29, 2024  on Shopify

It was a great experience! Hana was incredibly helpful in getting our company seamlessly integrated with the app.

Runaway

Sep 28, 2024  on Shopify

Hana has done a very good job on helping me out with the installation of the app. She has aswered really fast and was could answered any of my questions. 5/5

One Stitch Beyond

Sep 28, 2024  on Shopify

The app is really nice and most of the times understandable. I have some smaller problems in the translation into german, but Tiana was very quick to get me on the right path.

Catch Fire Creations LLC

Sep 28, 2024  on Shopify

Hana was amazing and quick at answering my questions. Helped me get everything set up within minutes. Great support!

Mama's Bump

Sep 26, 2024  on Shopify

Lydia was a pleasure to work with! She helped me seamlessly customize and display the rewards program widget on my website, making the entire process smooth and stress-free. Her attention to detail and dedication ensured everything looked perfect. I'm incredibly grateful for her expertise and support—highly recommend!

Leo & Roxy Yarn Co.

Sep 25, 2024  on Shopify

I ran into an issue while setting up and Tiana took over at the end of anothers shift and was quick to respond and help. Still waiting on a respond from tech support on my original issue.

PSikhouvanjou

Sep 23, 2024  on Shopify

Apps work well and easy, unfortunately the e mail notification to inform the points expire is not working and we are waiting now for 1.5 yrs. It seems not to be apriorty. The support chat function works really well, Tania was really helpfull today changing the widget to the basic one again.

Silamp France

Sep 23, 2024  on Shopify

Perfect solution ! Thank you Tiana and Raymond for fixing our issues. Reward program is very efficient !

OFF THE LINE PERFORMANCE

Sep 22, 2024  on Shopify

Easy setup with very helpful and responsive team! Extra thanks to Lydia and William for quick and easy assistance.

Dyno Sky

Sep 22, 2024  on Shopify

Since I'm new to the app I cannot speak to it's function yet - however if the app is as good as the customer service I got from HANA I expect great things. Usually when service is that good then everything else is too so I look forward to a long and prosperous relationship with Joy Loyalty

Colonial Acres Coins

Sep 22, 2024  on Shopify

Lydia was super helpful when we were having issues with searching for customers. :) I've spoken to several team members and everyone is always very nice and addresses my issues promptly. Definitely recommend this app :)

Elisse Treasures

Sep 22, 2024  on Shopify

I recently had some trouble navigating the app, but grateful for the customer support I received from Lydia. While the app can be a bit tricky at times, she was patient and took the time to walk me through each step, ensuring I was comfortable with how everything worked. Thank you!

Treasures of my HeART

Sep 21, 2024  on Shopify

I am very happy and thankful to Hana for providing such great support. I’m not very well versed in these things and she was patient and helpful in my needs. I’ve used other apps before but I love Joy because it is easy to work with and the support is phenomenal

Every Day Active Shop

Sep 21, 2024  on Shopify

Absolutely fantastic experience with Hana from the support team! From the moment I reached out, she was incredibly attentive and knowledgeable. Hana took the time to understand my concerns and provided clear, effective solutions. Her friendly demeanor made the entire process stress-free. It’s rare to find such dedicated support staff. I truly appreciate her help and would highly recommend her to anyone in need of assistance. Five stars well deserved!

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