They are extremely helpful. We have been using this program with Shopify for several years and think it caters to all our retail needs.

Brilliant app so easy to install and start using even for less experienced tech people, works great with my Shopify store and even better customer service, very fast and great at helping you sort any problem out. Highly recommend!

I had an outstanding experience with the support team at Joy. They were incredibly kind, attentive, and impressively fast in their responses. They helped me set up the loyalty program in just a few steps and within only a few hours. Everyone I interacted with was polite, knowledgeable, and truly helpful — but what stood out the most was the speed and efficiency in solving even the smallest issues. That kind of support is priceless. A special thank you to Sonny for the exceptional assistance!

This app is the best app ever for loyalty program for your shopify store. Customer service is outstanding; Hana was so supportive and helpful that helped me to solve most of the problem

This app is wonderful. It is a critical component of our efforts to increase customer satisfaction and repeat purchases. It brings us a lot of value. We are especially impressed with the support from the Avada customer service and technical team.

Unfortunately, it has had some serious glitches lately. We switched to this rewards app from a leading competitor some time ago because it offered some great advantages and wonderful support. However, it has been 13 days now that are Reward Program is not correctly awarding points. We reported this issue 3 days ago, but there has been no progress or solution.

Hana walked us through the coupon code issue we were having and was able to explain and make the setting changes in system in no time at all.

Un app con tantissime funzionalità e soprattutto un team che ti supporta sempre in ogni difficoltà. Sonny per me è il n.1

Amazing customer support! Was super quick to go into our system and help set things up properly no wait time and help was immediately done through their chat which is nice to finally have real responses from a company and not just an AI chatbot Highly recommend this app

Hana m'a beaucoup aidé pour l'intégration sur mon site. Merci beaucoup :) elle a été très réactive :)

The app is easy to use and set-up and even the free option has enough flexibility to get you on way nicely. And best of all the customer service and support team has been excellent from Day 1 addressing whatever issues and question I have had with patience, clarity and speed. A special thanks to Hana with a quick turnaround and solution to a request I had.

Jasmine has been very patience with me. Throughout the onboarding process, she has been a wonderful helper to clarify all the doubts I have. She is very helpful in providing fast response to every of my inquiry. High recommended

We're just getting started with the app, but I believe it will work well. Great and fast support from Hana. Thank you

I ran into some problems while using it and contacted Hana online, he and quickly helped me solve the problem and was very professional!

User-friendly, and the customer service team was very supportive, especially Audrey. Highly recommended!

This is the best loyalty program with amazing support 24/7! I'm extremely impressed with all of its features and the consistent help from the team. With that being said, thank you to Alyssa for my most recent series of questions! 10/10 recommend.

I've researched loyalty and rewards program apps fairly extensively, and Joy is still the most versatile and affordable one I've used to date. They have *excellent* customer service as well, and are super responsive.

Great app with outstanding support! Joy has become a key tool for us — we use it to run our loyalty program across multiple markets, and it has been working flawlessly. The setup is intuitive, the design is modern, and the customization options cover everything we need — from rewarding purchases to incentivizing customer reviews. We especially want to highlight the amazing customer support. The chat communication was excellent — they responded quickly to our questions about language versions and helped us smoothly launch the program on our new Czech and upcoming Slovak stores. We really appreciated their transparency and effective solutions. We’re excited to continue growing our loyalty club with Joy. Highly recommended!

Really enjoying the app so far. Setup have been very intuitive and customization is very simple. When we have had trouble getting setup, support from Hana and Liz has been very prompt and helpful :)

Hana, helped my with an integration issue I was having. She was very helpful by walking through step by step until it was resolved. I give her 5 + stars she was very helpful.