So we had a problem with the Joy Rewards app — from hereon renamed NO JOY (LOL). The "No Joy" app was NOT recording any points for our Draft Orders. Whenever we processed Draft Orders for our customers, they were not seeing any points added to their account. And "No Joy" had no way to fix this; their customer support was not able to help with this — CRAZY! Here's what I did to resolve the problem that the "No Joy" app created... 1. First, I loaded an app that can record reward points for draft orders. The Appstle app does that. 2. Next, I downloaded all of our Draft Orders from the date range we were using the "No Joy" app. 3. Then I calculated the missing points for each transaction. 4. Finally, I imported/merged the points for each transaction into the customer accounts in the Appstle app. Now all our customer points are correctly merged into the customer’s accounts in Appstle, so we’re back up to speed. And now I will delete "No Joy".

Unfortunately, it has had some serious glitches lately. We switched to this rewards app from a leading competitor some time ago because it offered some great advantages and wonderful support. However, it has been 13 days now that are Reward Program is not correctly awarding points. We reported this issue 3 days ago, but there has been no progress or solution.

To expensive for a start up business.

EU merchants be beware: this app does not offer a downloadable or signable Data Processing Agreement (DPA). Under GDPR, a signed DPA is legally required when personal data is processed on your behalf. Without it, you’re not compliant. Until this is fixed, this app is not safe to use for EU businesses.

Misleading Information. The free plan is NOT 150 monthly orders, it is 150 LIFETIME orders. So once your store hits 150 orders, you're forced to move up to the $24.99/month plan or your rewards are disabled. When I chatted to someone about this, all they said was "we apologize for the misinformation". So now I have to manually move all of my customer's rewards to a new app due to their negligence. I highly DO NOT recommend this app or any AVADA brand apps.

Hij laadt niet zoals het hoort. Er zijn dagen dat hij niet wilt opladen!

I chose this app because of the service recommendations. But they will only give you a demo on the product if you are going to sign up for advanced. I don't know what I wanted until I saw a demo. Back and forth, they didn't want to help so I uninstalled. I just asked for a demo.

The app is wonderful as a basic means for managing a rewards and loyalty program. However there documentation is lacking and their support is horrible. I have yet to receive help with issues I have managing simple functions within it. So, if you download this app, be prepared to figure it out on your own - you'll get no help from their support team.

Hello Team, I am writing to urgently address an issue regarding our subscription. We have been using this plugin since June, but after that, we did not utilize any of the features of the app. Unfortunately, we overlooked canceling the subscription, resulting in a charge. Could someone please assist in processing a refund for this? Looking forward to hearing your response on this.

Stay away from this app. It broke our store's buy now button and we realized this after 72 hours (lost almost 15k). I'm definitely going to report Shopify.

I was really excited to start my journey with Joy app. But when I installed the app it was promoting all over to contact their friendly support to get help for installing the app. But unfortunately the support was useless. The person was not engaging and responding after 5-10 minutes between each short answer. And in the end he said he will be back and did not return with an answer for a simple question. I'm so sad for this. I will update this review when I hopefully get the right support that they promise in the ads.

Poor customer service. They state they have a 30-day money back guarantee; however, they will refuse or make excuses as to why they can't process the refund (even though it's been within the time frame AND you've uninstalled the app). It appears this app was made to mimic SmileIO, but has a lot of bugs and needs a lot more work to get to their potential. Time consuming to set up and the worst part is the emails are unable to be edited and they have incorrect grammar within their template. Lots of promises to roll out new features, but reading prior reviews that is also smoke and mirrors. *update - still waiting for refund a week later

Unfortunately, Joy doesn't sync with Klaviyo. I've been trying for days, and since the company is located in Vietnam, their business hours don't align with ours, making it difficult to resolve the issue. Techs haven't been available. Such a bummer.

Poor customer service. They state they have a 30-day money back guarantee; however, they will refuse or make excuses as to why they can't process the refund (even though it's been within the time frame AND you've uninstalled the app). It appears this app was made to mimic SmileIO, but has a lot of bugs and needs a lot more work to get to their potential. Time consuming to set up and the worst part is the emails are unable to be edited and they have incorrect grammar within their template. Lots of promises to roll out new features, but reading prior reviews that is also smoke and mirrors.

So difficult to set up and use. Tried getting support but after over an hour of "help" there was no resolution. Ended up uninstalling the app and will find one that's more user friendly.

The developer makes it seem like they plan to add new features, but they rarely add anything real. We have been using this for almost 2 years, and they have had the "Coming Soon" flag on a "Points Expiration" notification that whole time. The ability of this app is minimal in the function of a rewards program and will keep your ideas just as small. For instance, even though they have a referral program, you cannot offer points for it only straight discounts. If all you want is points when they buy, and the ability to offer discounts against those points, this handles that. Give out some points on a persons birthday too woohoo.

I have experienced ongoing issues with the Klaviyo API connection on the Joy app. Despite several weeks of attempts and multiple communications with their support team, there has been no progress. This delay has severely impacted our ability to effectively manage our email marketing campaigns, resulting in considerable losses. Responsiveness and problem resolution are critical for apps on Shopify, and unfortunately, Joy does not meet these standards. I cannot recommend this app until these critical issues are resolved.