Customer reviews: Inventory Planner by Sage

<h3>What Merchants Think</h3> <p>The "Inventory Planner by Sage" is perceived as a valuable tool by many merchants, praised for its robust inventory forecasting and planning capabilities. Nonetheless, users report mixed experiences, highlighting challenges with integration and customer support. While some users highly appreciate the forecasting tools, others find the implementation cumbersome and the platform less adaptable to specific business needs.</p> <h3>Key Strengths</h3> <ul> <li>Effective inventory forecasting tools that help prevent understocking and overstocking.</li> <li>Seamless integration with platforms like Amazon and robust management of the Amazon FBA Purchase Orders.</li> <li>Feature-rich platform with capabilities to manage inventory KPIs, predict cash flow, and generate comprehensive reports.</li> <li>Support team frequently praised for their responsiveness and resourcefulness.</li> <li>The platform is considered a "Swiss army knife" for inventory functions, offering a wide range of tools for daily use.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Challenges with integration, especially with complex systems involving multiple warehouses and third-party fulfillments.</li> <li>Customer support limitations post initial training period, with no direct call support available.</li> <li>Issues with data syncing, particularly with Shopify, affecting forecast accuracy and analysis.</li> <li>Difficulty in generating accurate forecasts for seasonal products and poor user interface navigation.</li> <li>Pricing concerns, particularly for long-term users facing increasing subscription costs.</li> </ul> <h3>Final Thoughts</h3> <p>"Inventory Planner by Sage" is a powerful inventory management tool with substantial benefits for merchants looking to streamline their operations and improve inventory accuracy. However, the mixed reviews suggest the need for improved integration capabilities and more robust customer support. Despite these challenges, the app remains a recommended option for businesses with straightforward inventory needs.</p>

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Reviews (162)

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What Merchants Think

The "Inventory Planner by Sage" is perceived as a valuable tool by many merchants, praised for its robust inventory forecasting and planning capabilities. Nonetheless, users report mixed experiences, highlighting challenges with integration and customer support. While some users highly appreciate the forecasting tools, others find the implementation cumbersome and the platform less adaptable to specific business needs.

Key Strengths

Effective inventory forecasting tools that help prevent understocking and overstocking.
Seamless integration with platforms like Amazon and robust management of the Amazon FBA Purchase Orders.
Feature-rich platform with capabilities to manage inventory KPIs, predict cash flow, and generate comprehensive reports.
Support team frequently praised for their responsiveness and resourcefulness.
The platform is considered a "Swiss army knife" for inventory functions, offering a wide range of tools for daily use.

Common Concerns

Challenges with integration, especially with complex systems involving multiple warehouses and third-party fulfillments.
Customer support limitations post initial training period, with no direct call support available.
Issues with data syncing, particularly with Shopify, affecting forecast accuracy and analysis.
Difficulty in generating accurate forecasts for seasonal products and poor user interface navigation.
Pricing concerns, particularly for long-term users facing increasing subscription costs.

Final Thoughts

"Inventory Planner by Sage" is a powerful inventory management tool with substantial benefits for merchants looking to streamline their operations and improve inventory accuracy. However, the mixed reviews suggest the need for improved integration capabilities and more robust customer support. Despite these challenges, the app remains a recommended option for businesses with straightforward inventory needs.

Dick Johnson

Feb 21, 2024 on Shopify

Initially, I cannot recommend it to customers who use ShipHero. Considering its price, the system and implementation have been difficult. A simple matter has been made really complicated. Training costs $5000, where basic things are explained, but for the most part, I have had to dig out the answers myself. Pricing is based on revenue and does not meet expectations. Customer service has been quick on the part of Inventory Planner. It's unfortunate that training is done by a third party and they are unable to answer more challenging questions. I recommend first exploring lighter options such as Fabrikator.

George and Willy

Feb 11, 2024 on Shopify

It is with a heavy heart that I am giving Inventory Planner a 1-star review. We have been using Inventory Planner for over 4 years now and in that time we enjoyed all of the great features it had to offer. There is a lot of data to play with, and we finally set it up just the way we wanted. Unfortunately, when our team inquired about negotiating a yearly contract (as opposed to the monthly payments we had set up through Shopify), we were shocked to be hit with a proposal over twice the price of our current subscription. As a loyal customer, this was the last thing we expected. Once we realised we had been caught in a trap, it was too late. We discovered other reviews from customers that had experienced the same thing. If only we had seen these sooner. If you are a new customer, and you are agree to the new pricing model, there shouldn't be any issues. But if you are a current customer and looking to review your pricing, please take note of what happened to us and avoid it at all costs!

Go Brewing

Jan 21, 2024 on Shopify

At first, there's a bit of a learning curve, but once you get the hang of it, the Inventory Planner app is a game-changer. The support team is fantastic, always ready to assist when you hit a roadblock. Highly recommend!

STAX.

Dec 19, 2023 on Shopify

I have been using Inventory Planner for more than two years, and I find it to be an incredibly helpful tool. The platform is user-friendly, and there are many online resources available for review, including a YouTube channel. Inventory Planner helps me forecast future demand, monitor inventory KPIs, predict cash flow, and generate various reports. The quality of their online support is exceptional, and Karen is always available to help with any issue. However, as an Australian business, we are unable to receive live support due to the time difference. Overall, I highly recommend this tool as it has helped our business focus on the right areas and move in the right direction.