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Customer reviews: Inventory Planner by Sage

<h3>What Merchants Think</h3> <p>The "Inventory Planner by Sage" is perceived as a valuable tool by many merchants, praised for its robust inventory forecasting and planning capabilities. Nonetheless, users report mixed experiences, highlighting challenges with integration and customer support. While some users highly appreciate the forecasting tools, others find the implementation cumbersome and the platform less adaptable to specific business needs.</p> <h3>Key Strengths</h3> <ul> <li>Effective inventory forecasting tools that help prevent understocking and overstocking.</li> <li>Seamless integration with platforms like Amazon and robust management of the Amazon FBA Purchase Orders.</li> <li>Feature-rich platform with capabilities to manage inventory KPIs, predict cash flow, and generate comprehensive reports.</li> <li>Support team frequently praised for their responsiveness and resourcefulness.</li> <li>The platform is considered a "Swiss army knife" for inventory functions, offering a wide range of tools for daily use.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Challenges with integration, especially with complex systems involving multiple warehouses and third-party fulfillments.</li> <li>Customer support limitations post initial training period, with no direct call support available.</li> <li>Issues with data syncing, particularly with Shopify, affecting forecast accuracy and analysis.</li> <li>Difficulty in generating accurate forecasts for seasonal products and poor user interface navigation.</li> <li>Pricing concerns, particularly for long-term users facing increasing subscription costs.</li> </ul> <h3>Final Thoughts</h3> <p>"Inventory Planner by Sage" is a powerful inventory management tool with substantial benefits for merchants looking to streamline their operations and improve inventory accuracy. However, the mixed reviews suggest the need for improved integration capabilities and more robust customer support. Despite these challenges, the app remains a recommended option for businesses with straightforward inventory needs.</p>

Reviews (162)

Overall rating
4.4

What Merchants Think

The "Inventory Planner by Sage" is perceived as a valuable tool by many merchants, praised for its robust inventory forecasting and planning capabilities. Nonetheless, users report mixed experiences, highlighting challenges with integration and customer support. While some users highly appreciate the forecasting tools, others find the implementation cumbersome and the platform less adaptable to specific business needs.

Key Strengths

  • Effective inventory forecasting tools that help prevent understocking and overstocking.
  • Seamless integration with platforms like Amazon and robust management of the Amazon FBA Purchase Orders.
  • Feature-rich platform with capabilities to manage inventory KPIs, predict cash flow, and generate comprehensive reports.
  • Support team frequently praised for their responsiveness and resourcefulness.
  • The platform is considered a "Swiss army knife" for inventory functions, offering a wide range of tools for daily use.

Common Concerns

  • Challenges with integration, especially with complex systems involving multiple warehouses and third-party fulfillments.
  • Customer support limitations post initial training period, with no direct call support available.
  • Issues with data syncing, particularly with Shopify, affecting forecast accuracy and analysis.
  • Difficulty in generating accurate forecasts for seasonal products and poor user interface navigation.
  • Pricing concerns, particularly for long-term users facing increasing subscription costs.

Final Thoughts

"Inventory Planner by Sage" is a powerful inventory management tool with substantial benefits for merchants looking to streamline their operations and improve inventory accuracy. However, the mixed reviews suggest the need for improved integration capabilities and more robust customer support. Despite these challenges, the app remains a recommended option for businesses with straightforward inventory needs.

Révolution Fermentation France

Mar 27, 2025  on Shopify

I've been using IP for about four years now, and it’s been a game-changer compared to our old spreadsheet-based planning. It’s saved us an incredible amount of time while helping me purchase the right inventory at the right moment. This has significantly reduced out-of-stock issues and optimized our cash flow. For the first few years, I didn’t spend much time on configuration—it worked almost perfectly out of the box. This year, however, we focused on fine-tuning it to better track our costs, and the results have been worth it. The IP support team has been fantastic throughout. I genuinely appreciate this app—it’s easily in my top three Apps my Shopify stores.

SIGNIFICANTSERVICES.COM

Mar 27, 2025  on Shopify

The software is really good and does what you would expect it to do at a high level.

Kurasu

Mar 26, 2025  on Shopify

Karen from the Inventory Planner support team has been very supportive in helping us configure Inventory Planner to our needs.

Astrid & Miyu

Mar 19, 2025  on Shopify

Inventory Planner is a great demand forecasting and stock planning tool. It helped us increase efficiencies, optimise our buys and automate allocations from the warehouse to multiple stores. We have good access to support channels and a quick turnaround for resolving issues. Our customer success manager, Chan, is always there for the team, keen to understand the business needs and look for solutions to meet them.

LNDR AU

Mar 13, 2025  on Shopify

Works well for forecasting!

Campmor

Mar 13, 2025  on Shopify

Inventory Planner has been an absolute game-changer for us at Campmor. It keeps us completely up to date with our inventory and stock POs, making the entire process seamless and so much more efficient. The platform’s forecasting is incredibly accurate, ensuring we stay on top of demand and avoid both overstocking and stockouts. One of the standout features is how intuitive the system is. It gives us clear insights into what needs to be ordered and when, helping us make smarter purchasing decisions. The ability to plan POs directly within the system has saved us so much time and reduced the risk of errors. Overall, Inventory Planner has transformed the way we manage our inventory. It’s reliable, easy to use, and has become an essential tool for keeping our stock in check and our operations running smoothly. Highly recommend!

Essentially Natural

Mar 12, 2025  on Shopify

We've been fans of Inventory Planner for a number of years - it's been a game-changer for managing stock and keeping our inventory on point. But special thanks are due today for the top-notch support from Nathan - thank you for your swift (literally, seconds...) and friendly assistance!

William Wood EU

Mar 12, 2025  on Shopify

Great app. Great software. Have been using for nearly a year now and any issues I have ever had they have gone out of their way to help with. Jasper on the support team made sure engineers knew I needed an urgent fix, and it was done within the hour. Great service

wox.gr

Mar 11, 2025  on Shopify

Professional top level app with Top support. All we need is here. We use this app the last 3 years.

Maebe

Mar 05, 2025  on Shopify

Nathan from IP has been super helpful. He’s always quick to respond to my emails and takes the time to explain things clearly. I’m new to IP, and he’s made the whole process really easy and straightforward.

Cool Crutches

Feb 27, 2025  on Shopify

Very helpful advice from Nathan, totally understood the assignment and executed with aplomb!!

Zachary Webb

Oct 17, 2024  on Shopify

Not only was the explanation thorough, he's been extremely helpful following up and providing step by step directions for us to use as a resource internally.

Tannus Partner Portal

Oct 08, 2024  on Shopify

Just signed up for this, excited to see how it all works!

Bakken Books

Oct 02, 2024  on Shopify

Jansen did a great job walking through a workflow issue of ours in real time to help resolve my issue. Not only was the explanation thorough, he's been extremely helpful following up and providing step by step directions for us to use as a resource internally. Every time I've reached out to their support team, they are timely, courteous, and resourceful.

Joel Douglas

Sep 06, 2024  on Shopify

When first getting to know the platfrom, it does seem like its a lot. But, once you know what you are looking at, all of that information starts coming together.Once the initial training period is over the people who were helping resolve the issues just refer you to the standard support option. This app requires a lot of manual work to see the accurate results, and you need to be using the platform for over one year ... Show more

Aid Station

Aug 25, 2024  on Shopify

Inventory Planner is good for stock forecasting and it's good to have a function to integration Amazon and manage the Amazon FBA PO in one app.

Armature

Jul 21, 2024  on Shopify

Inventory Planner utilizes various forecasting methods and historical sales data to predict future demand. This helps you avoid understocking or overstocking items, leading to smoother operations and improved cash flow.

Telescopes Canada

May 27, 2024  on Shopify

We use this app daily, it makes predicting what inventory we need to order much easier and saves a lot of time. It's a swiss army knife of inventory functions. The support is excellent, Jansen and Kate have been fantastic.

Til Valhalla Project

May 21, 2024  on Shopify

When first getting to know the platfrom, it does seem like its a lot. But, once you know what you are looking at, all of that information starts coming together. The only issue I have had so far was a variant/product issue where variats were loading as their own product rather than under the same product. I reached out to Customer Service and Jansen was the one who responded. We must have worked on this issue for 6+ months together, along with his engineering team. They did not give up until the issue was resolved. There was always constent communication between Jansen, the engineering team, and myself during the process. If any other issues arrise I will be going to Jansen for assistance. I have been assisted by other customer service representatives before but since Jansen has more in-depth knowledge about our Inventory Planner, that I will contact Jansen for any further issues or questions.

Nimara.dk

Mar 04, 2024  on Shopify

Super god service og hurtig respons

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