Customer reviews: Inventory Planner by Sage

<h3>What Merchants Think</h3> <p>The "Inventory Planner by Sage" is perceived as a valuable tool by many merchants, praised for its robust inventory forecasting and planning capabilities. Nonetheless, users report mixed experiences, highlighting challenges with integration and customer support. While some users highly appreciate the forecasting tools, others find the implementation cumbersome and the platform less adaptable to specific business needs.</p> <h3>Key Strengths</h3> <ul> <li>Effective inventory forecasting tools that help prevent understocking and overstocking.</li> <li>Seamless integration with platforms like Amazon and robust management of the Amazon FBA Purchase Orders.</li> <li>Feature-rich platform with capabilities to manage inventory KPIs, predict cash flow, and generate comprehensive reports.</li> <li>Support team frequently praised for their responsiveness and resourcefulness.</li> <li>The platform is considered a "Swiss army knife" for inventory functions, offering a wide range of tools for daily use.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Challenges with integration, especially with complex systems involving multiple warehouses and third-party fulfillments.</li> <li>Customer support limitations post initial training period, with no direct call support available.</li> <li>Issues with data syncing, particularly with Shopify, affecting forecast accuracy and analysis.</li> <li>Difficulty in generating accurate forecasts for seasonal products and poor user interface navigation.</li> <li>Pricing concerns, particularly for long-term users facing increasing subscription costs.</li> </ul> <h3>Final Thoughts</h3> <p>"Inventory Planner by Sage" is a powerful inventory management tool with substantial benefits for merchants looking to streamline their operations and improve inventory accuracy. However, the mixed reviews suggest the need for improved integration capabilities and more robust customer support. Despite these challenges, the app remains a recommended option for businesses with straightforward inventory needs.</p>

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Reviews (162)

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What Merchants Think

The "Inventory Planner by Sage" is perceived as a valuable tool by many merchants, praised for its robust inventory forecasting and planning capabilities. Nonetheless, users report mixed experiences, highlighting challenges with integration and customer support. While some users highly appreciate the forecasting tools, others find the implementation cumbersome and the platform less adaptable to specific business needs.

Key Strengths

Effective inventory forecasting tools that help prevent understocking and overstocking.
Seamless integration with platforms like Amazon and robust management of the Amazon FBA Purchase Orders.
Feature-rich platform with capabilities to manage inventory KPIs, predict cash flow, and generate comprehensive reports.
Support team frequently praised for their responsiveness and resourcefulness.
The platform is considered a "Swiss army knife" for inventory functions, offering a wide range of tools for daily use.

Common Concerns

Challenges with integration, especially with complex systems involving multiple warehouses and third-party fulfillments.
Customer support limitations post initial training period, with no direct call support available.
Issues with data syncing, particularly with Shopify, affecting forecast accuracy and analysis.
Difficulty in generating accurate forecasts for seasonal products and poor user interface navigation.
Pricing concerns, particularly for long-term users facing increasing subscription costs.

Final Thoughts

"Inventory Planner by Sage" is a powerful inventory management tool with substantial benefits for merchants looking to streamline their operations and improve inventory accuracy. However, the mixed reviews suggest the need for improved integration capabilities and more robust customer support. Despite these challenges, the app remains a recommended option for businesses with straightforward inventory needs.

TA3

Dec 20, 2024 on Shopify

This app ended up being useless for us, a huge waste of time and money. Be careful what you commit to, make sure you have an out if you can't use it. We couldn't generate accurate forecasts that take into account the seasonality of our product. When set to last sales, which was originally recommended by the IP team, it dramatically over forecasted sales and reorders. The other two methods didn't work either. Forecasting at a category level was overridden in the system. We were unable to plan Net vs Gross sales, return rate, or discount rate Couldn't see critical metrics by week/month to create manual plans such as % to LY, build, discount rate, AUR, AIR. Couldn't group or view by key attributes or export a list of skus and each attribute column. The interface is generally inefficient and difficult to navigate. Simple updates create a lag when attempting to save changes. It's possible it would work for a non seasonal business with products that all have the same attributes, especially if there are a lot of people to manage it. Just make sure you can get out of it if it doesn't work.

George and Willy

Feb 11, 2024 on Shopify

It is with a heavy heart that I am giving Inventory Planner a 1-star review. We have been using Inventory Planner for over 4 years now and in that time we enjoyed all of the great features it had to offer. There is a lot of data to play with, and we finally set it up just the way we wanted. Unfortunately, when our team inquired about negotiating a yearly contract (as opposed to the monthly payments we had set up through Shopify), we were shocked to be hit with a proposal over twice the price of our current subscription. As a loyal customer, this was the last thing we expected. Once we realised we had been caught in a trap, it was too late. We discovered other reviews from customers that had experienced the same thing. If only we had seen these sooner. If you are a new customer, and you are agree to the new pricing model, there shouldn't be any issues. But if you are a current customer and looking to review your pricing, please take note of what happened to us and avoid it at all costs!