The support team is incredibly helpful. We have worked with them on several occasions and they are always quick to respond and address any issues we are facing. Highly recommend!

Stuck Paying for a Product We Can’t Use We’ve been with Inventory Planner since before Sage acquired them—back when the platform was lean, reliable, and backed by great customer support. After the acquisition, our subscription cost was increased threefold. In early 2025, after renewing our annual subscription, we transitioned to a 3PL that Inventory Planner had no integration with. Despite reaching out promptly to explain the situation and explore solutions, support offered nothing viable. As a result, we could no longer use the software. We requested a refund for the remainder of the contract, but they refused. We’re now stuck having paid for eight months of a product we can’t use. Support acknowledged the issue but hid behind policy instead of making any good-faith effort to help. If your business values fairness, transparency, and customer service, we strongly recommend looking elsewhere.

We just started using Inventory Planner and are learning the ins and outs of the product. The support team is amazing and are very clear in answering any questions or concerns that we have. Jansen, Hector, Ade and Lavender have been extremely helpful and are very knowledgable about the software program. We know Inventory Planner is going to be a tremendous help in analyzing our inventory. Thank you again!

We are incredibly happy with Inventory Planner! It saves us a lot of time and ensures that we have the right products in stock at the right time. Fantastic support!

Inventory-planner has simplified the complexities of our forecasting and production planning, making it easier to wrangle the many moving parts of our operation. The platform is intuitive, flexible and fast, allowing us to customize and streamline our processes. Most importantly, the team is exceptionally responsive, always ready to assist and provide support when needed.

I've been using Inventory Planner for a while now, and while the tool itself is powerful and feature-rich, what truly makes it invaluable is the exceptional support team. Honestly, if it weren’t for the amazing help I’ve received—especially from Jansen—I would’ve already switched to another system. Inventory planning can be complex and, at times, incredibly frustrating. Recently, I ran into serious challenges with skewed forecasts caused by limited Shopify data. Jansen didn’t just assist—he saved the day. His expertise, patience, and clear communication turned a situation that had me reaching out to competitors into a moment of relief. The support he gave was better than what I’ve experienced from most paid consultants. If you're considering Inventory Planner, know this: the tool is solid—but what really makes it stand out is the world-class support behind it. And Jansen? He’s the best of the best. Give that man a raise.

I’ve been using the software service from this company and have had a truly great experience so far. The customer support has been outstanding, especially from Ade, who has been incredibly helpful, responsive, and professional. It’s rare to find such dedication and care in customer service these days. I highly recommend their service and truly appreciate the excellent support provided. Keep up the great work!

We have been using Inventory Planner for a few years now and find it very helpful in managing our inventory and procurement process. The support team is very helpful too.

This is a great inventory planning tool that has replaced the manual Excel sheets we previously used. It has significantly reduced the time spent on forecasting and tracking of inventory across a few countries/warehouses The customer success team has also been very responsive and helpful whenever we needed support. :)

We have been using inventory planner for just over 2 years and it has been a game-changer for forecasting, getting us away from massive spreadsheets and having to run numerous reports. The forecasting tools are dynamic with built in filters for seasonal variances, and all replenishments can be tweaked on the fly; but its ability to forecast and help plan is great so you rarely need to! Integrating with all of our systems has meant we have everything we need in one place to save time and quickly made decisions. As with other Sage products, the support from help desk and access to additonal training is great.