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Customer reviews: Inventory Planner by Sage

Reviews (170)

Overall rating
4.5

What Merchants Think

The "Inventory Planner by Sage" is perceived as a valuable tool by many merchants, praised for its robust inventory forecasting and planning capabilities. Nonetheless, users report mixed experiences, highlighting challenges with integration and customer support. While some users highly appreciate the forecasting tools, others find the implementation cumbersome and the platform less adaptable to specific business needs.

Key Strengths

  • Effective inventory forecasting tools that help prevent understocking and overstocking.
  • Seamless integration with platforms like Amazon and robust management of the Amazon FBA Purchase Orders.
  • Feature-rich platform with capabilities to manage inventory KPIs, predict cash flow, and generate comprehensive reports.
  • Support team frequently praised for their responsiveness and resourcefulness.
  • The platform is considered a "Swiss army knife" for inventory functions, offering a wide range of tools for daily use.

Common Concerns

  • Challenges with integration, especially with complex systems involving multiple warehouses and third-party fulfillments.
  • Customer support limitations post initial training period, with no direct call support available.
  • Issues with data syncing, particularly with Shopify, affecting forecast accuracy and analysis.
  • Difficulty in generating accurate forecasts for seasonal products and poor user interface navigation.
  • Pricing concerns, particularly for long-term users facing increasing subscription costs.

Final Thoughts

"Inventory Planner by Sage" is a powerful inventory management tool with substantial benefits for merchants looking to streamline their operations and improve inventory accuracy. However, the mixed reviews suggest the need for improved integration capabilities and more robust customer support. Despite these challenges, the app remains a recommended option for businesses with straightforward inventory needs.

TÔNN furniture

Apr 25, 2025  on Shopify

We are incredibly happy with Inventory Planner! It saves us a lot of time and ensures that we have the right products in stock at the right time. Fantastic support!

airshop

Apr 21, 2025  on Shopify

Inventory-planner has simplified the complexities of our forecasting and production planning, making it easier to wrangle the many moving parts of our operation. The platform is intuitive, flexible and fast, allowing us to customize and streamline our processes. Most importantly, the team is exceptionally responsive, always ready to assist and provide support when needed.

AMQUA

Apr 21, 2025  on Shopify

I've been using Inventory Planner for a while now, and while the tool itself is powerful and feature-rich, what truly makes it invaluable is the exceptional support team. Honestly, if it weren’t for the amazing help I’ve received—especially from Jansen—I would’ve already switched to another system. Inventory planning can be complex and, at times, incredibly frustrating. Recently, I ran into serious challenges with skewed forecasts caused by limited Shopify data. Jansen didn’t just assist—he saved the day. His expertise, patience, and clear communication turned a situation that had me reaching out to competitors into a moment of relief. The support he gave was better than what I’ve experienced from most paid consultants. If you're considering Inventory Planner, know this: the tool is solid—but what really makes it stand out is the world-class support behind it. And Jansen? He’s the best of the best. Give that man a raise.

HeliDirect

Apr 11, 2025  on Shopify

I’ve been using the software service from this company and have had a truly great experience so far. The customer support has been outstanding, especially from Ade, who has been incredibly helpful, responsive, and professional. It’s rare to find such dedication and care in customer service these days. I highly recommend their service and truly appreciate the excellent support provided. Keep up the great work!

Pets Villa

Apr 10, 2025  on Shopify

We have been using Inventory Planner for a few years now and find it very helpful in managing our inventory and procurement process. The support team is very helpful too.

Origin Mattress Malaysia

Apr 08, 2025  on Shopify

This is a great inventory planning tool that has replaced the manual Excel sheets we previously used. It has significantly reduced the time spent on forecasting and tracking of inventory across a few countries/warehouses The customer success team has also been very responsive and helpful whenever we needed support. :)

Lords & Labradors

Apr 02, 2025  on Shopify

We have been using inventory planner for just over 2 years and it has been a game-changer for forecasting, getting us away from massive spreadsheets and having to run numerous reports. The forecasting tools are dynamic with built in filters for seasonal variances, and all replenishments can be tweaked on the fly; but its ability to forecast and help plan is great so you rarely need to! Integrating with all of our systems has meant we have everything we need in one place to save time and quickly made decisions. As with other Sage products, the support from help desk and access to additonal training is great.

Révolution Fermentation France

Mar 27, 2025  on Shopify

I've been using IP for about four years now, and it’s been a game-changer compared to our old spreadsheet-based planning. It’s saved us an incredible amount of time while helping me purchase the right inventory at the right moment. This has significantly reduced out-of-stock issues and optimized our cash flow. For the first few years, I didn’t spend much time on configuration—it worked almost perfectly out of the box. This year, however, we focused on fine-tuning it to better track our costs, and the results have been worth it. The IP support team has been fantastic throughout. I genuinely appreciate this app—it’s easily in my top three Apps my Shopify stores.

Kurasu

Mar 26, 2025  on Shopify

Karen from the Inventory Planner support team has been very supportive in helping us configure Inventory Planner to our needs.

Astrid & Miyu

Mar 19, 2025  on Shopify

Inventory Planner is a great demand forecasting and stock planning tool. It helped us increase efficiencies, optimise our buys and automate allocations from the warehouse to multiple stores. We have good access to support channels and a quick turnaround for resolving issues. Our customer success manager, Chan, is always there for the team, keen to understand the business needs and look for solutions to meet them.

Campmor

Mar 13, 2025  on Shopify

Inventory Planner has been an absolute game-changer for us at Campmor. It keeps us completely up to date with our inventory and stock POs, making the entire process seamless and so much more efficient. The platform’s forecasting is incredibly accurate, ensuring we stay on top of demand and avoid both overstocking and stockouts. One of the standout features is how intuitive the system is. It gives us clear insights into what needs to be ordered and when, helping us make smarter purchasing decisions. The ability to plan POs directly within the system has saved us so much time and reduced the risk of errors. Overall, Inventory Planner has transformed the way we manage our inventory. It’s reliable, easy to use, and has become an essential tool for keeping our stock in check and our operations running smoothly. Highly recommend!

Essentially Natural

Mar 12, 2025  on Shopify

We've been fans of Inventory Planner for a number of years - it's been a game-changer for managing stock and keeping our inventory on point. But special thanks are due today for the top-notch support from Nathan - thank you for your swift (literally, seconds...) and friendly assistance!

William Wood EU

Mar 12, 2025  on Shopify

Great app. Great software. Have been using for nearly a year now and any issues I have ever had they have gone out of their way to help with. Jasper on the support team made sure engineers knew I needed an urgent fix, and it was done within the hour. Great service

wox.gr

Mar 11, 2025  on Shopify

Professional top level app with Top support. All we need is here. We use this app the last 3 years.

Maebe

Mar 05, 2025  on Shopify

Nathan from IP has been super helpful. He’s always quick to respond to my emails and takes the time to explain things clearly. I’m new to IP, and he’s made the whole process really easy and straightforward.

Beauti

Feb 23, 2025  on Shopify

Software itself works fine and I used it for a few years. It saved me a lot of time with PO and forecasting stock levels. HOWEVER, since purchasing IP, Sage have increased the annual/semi annual fees dramatically with no signs of stopping. They will corner you in an automatically renewing contract and bleed you dry. Luckily there are a number of solid alternatives out there now. I would avoid at all costs and recommend you do not sign any contracts.

Altenew

Jan 27, 2025  on Shopify

We have used Inventory Planner for years and were big fans of the tool. It has helped us with inventory forecasting in the past. Over the last few months, we have had significant challenges with Inventory Planner API with Shopify, and our data has been intermittently been syncing in Inventory Planner. For example, our last sync was Jan 13, 2025. This syncing issue has repeatedly happened over the last quarter of 2024 into 2025. This has disrupted our analysis and forecast planning. We believe the Inventory Planner is working on a solution on updating their API to Shopify, but its not clear to us when this will be fixed and help our team with. We would love to keep working with Inventory Planner if they can provide a stable API with Shopify.

TA3

Dec 20, 2024  on Shopify

This app ended up being useless for us, a huge waste of time and money. Be careful what you commit to, make sure you have an out if you can't use it. We couldn't generate accurate forecasts that take into account the seasonality of our product. When set to last sales, which was originally recommended by the IP team, it dramatically over forecasted sales and reorders. The other two methods didn't work either. Forecasting at a category level was overridden in the system. We were unable to plan Net vs Gross sales, return rate, or discount rate Couldn't see critical metrics by week/month to create manual plans such as % to LY, build, discount rate, AUR, AIR. Couldn't group or view by key attributes or export a list of skus and each attribute column. The interface is generally inefficient and difficult to navigate. Simple updates create a lag when attempting to save changes. It's possible it would work for a non seasonal business with products that all have the same attributes, especially if there are a lot of people to manage it. Just make sure you can get out of it if it doesn't work.

Zachary Webb

Oct 17, 2024  on Shopify

Not only was the explanation thorough, he's been extremely helpful following up and providing step by step directions for us to use as a resource internally.

Bakken Books

Oct 02, 2024  on Shopify

Jansen did a great job walking through a workflow issue of ours in real time to help resolve my issue. Not only was the explanation thorough, he's been extremely helpful following up and providing step by step directions for us to use as a resource internally. Every time I've reached out to their support team, they are timely, courteous, and resourceful.

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