Customer reviews: Inventory Planner by Sage

<h3>What Merchants Think</h3> <p>The "Inventory Planner by Sage" is perceived as a valuable tool by many merchants, praised for its robust inventory forecasting and planning capabilities. Nonetheless, users report mixed experiences, highlighting challenges with integration and customer support. While some users highly appreciate the forecasting tools, others find the implementation cumbersome and the platform less adaptable to specific business needs.</p> <h3>Key Strengths</h3> <ul> <li>Effective inventory forecasting tools that help prevent understocking and overstocking.</li> <li>Seamless integration with platforms like Amazon and robust management of the Amazon FBA Purchase Orders.</li> <li>Feature-rich platform with capabilities to manage inventory KPIs, predict cash flow, and generate comprehensive reports.</li> <li>Support team frequently praised for their responsiveness and resourcefulness.</li> <li>The platform is considered a "Swiss army knife" for inventory functions, offering a wide range of tools for daily use.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Challenges with integration, especially with complex systems involving multiple warehouses and third-party fulfillments.</li> <li>Customer support limitations post initial training period, with no direct call support available.</li> <li>Issues with data syncing, particularly with Shopify, affecting forecast accuracy and analysis.</li> <li>Difficulty in generating accurate forecasts for seasonal products and poor user interface navigation.</li> <li>Pricing concerns, particularly for long-term users facing increasing subscription costs.</li> </ul> <h3>Final Thoughts</h3> <p>"Inventory Planner by Sage" is a powerful inventory management tool with substantial benefits for merchants looking to streamline their operations and improve inventory accuracy. However, the mixed reviews suggest the need for improved integration capabilities and more robust customer support. Despite these challenges, the app remains a recommended option for businesses with straightforward inventory needs.</p>

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Reviews (162)

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What Merchants Think

The "Inventory Planner by Sage" is perceived as a valuable tool by many merchants, praised for its robust inventory forecasting and planning capabilities. Nonetheless, users report mixed experiences, highlighting challenges with integration and customer support. While some users highly appreciate the forecasting tools, others find the implementation cumbersome and the platform less adaptable to specific business needs.

Key Strengths

Effective inventory forecasting tools that help prevent understocking and overstocking.
Seamless integration with platforms like Amazon and robust management of the Amazon FBA Purchase Orders.
Feature-rich platform with capabilities to manage inventory KPIs, predict cash flow, and generate comprehensive reports.
Support team frequently praised for their responsiveness and resourcefulness.
The platform is considered a "Swiss army knife" for inventory functions, offering a wide range of tools for daily use.

Common Concerns

Challenges with integration, especially with complex systems involving multiple warehouses and third-party fulfillments.
Customer support limitations post initial training period, with no direct call support available.
Issues with data syncing, particularly with Shopify, affecting forecast accuracy and analysis.
Difficulty in generating accurate forecasts for seasonal products and poor user interface navigation.
Pricing concerns, particularly for long-term users facing increasing subscription costs.

Final Thoughts

"Inventory Planner by Sage" is a powerful inventory management tool with substantial benefits for merchants looking to streamline their operations and improve inventory accuracy. However, the mixed reviews suggest the need for improved integration capabilities and more robust customer support. Despite these challenges, the app remains a recommended option for businesses with straightforward inventory needs.

Damond Motorsports

Oct 01, 2024 on Shopify

I have a love-hate relationship with this app. The basic functions of being able to make and send POs, and see/sync inventories and invoices is great. The forecasting is so-so, and doesn't always display the data you need to see. Integration is also a PITA if you have a complicated store with multiple warehouses, and 3rd party fulfillment...I turned the 3P warehouses off in the settings, why are you still importing their inventory and variants? Customer service is also lacking. You CAN'T call them. There isn't a number. So you're stuck sending chat messages, waiting for a response, then playing chat tag for days. I've also gotten incorrect information, with them not knowing they had some functionality that I found by clicking around, and being misinformed about how some apps integrate. This app does save me time, but if I had the time to find another similar app, I'd jump ship.

Dick Johnson

Feb 21, 2024 on Shopify

Initially, I cannot recommend it to customers who use ShipHero. Considering its price, the system and implementation have been difficult. A simple matter has been made really complicated. Training costs $5000, where basic things are explained, but for the most part, I have had to dig out the answers myself. Pricing is based on revenue and does not meet expectations. Customer service has been quick on the part of Inventory Planner. It's unfortunate that training is done by a third party and they are unable to answer more challenging questions. I recommend first exploring lighter options such as Fabrikator.