Customer reviews: Inventory Planner by Sage

<h3>What Merchants Think</h3> <p>The "Inventory Planner by Sage" is perceived as a valuable tool by many merchants, praised for its robust inventory forecasting and planning capabilities. Nonetheless, users report mixed experiences, highlighting challenges with integration and customer support. While some users highly appreciate the forecasting tools, others find the implementation cumbersome and the platform less adaptable to specific business needs.</p> <h3>Key Strengths</h3> <ul> <li>Effective inventory forecasting tools that help prevent understocking and overstocking.</li> <li>Seamless integration with platforms like Amazon and robust management of the Amazon FBA Purchase Orders.</li> <li>Feature-rich platform with capabilities to manage inventory KPIs, predict cash flow, and generate comprehensive reports.</li> <li>Support team frequently praised for their responsiveness and resourcefulness.</li> <li>The platform is considered a "Swiss army knife" for inventory functions, offering a wide range of tools for daily use.</li> </ul> <h3>Common Concerns</h3> <ul> <li>Challenges with integration, especially with complex systems involving multiple warehouses and third-party fulfillments.</li> <li>Customer support limitations post initial training period, with no direct call support available.</li> <li>Issues with data syncing, particularly with Shopify, affecting forecast accuracy and analysis.</li> <li>Difficulty in generating accurate forecasts for seasonal products and poor user interface navigation.</li> <li>Pricing concerns, particularly for long-term users facing increasing subscription costs.</li> </ul> <h3>Final Thoughts</h3> <p>"Inventory Planner by Sage" is a powerful inventory management tool with substantial benefits for merchants looking to streamline their operations and improve inventory accuracy. However, the mixed reviews suggest the need for improved integration capabilities and more robust customer support. Despite these challenges, the app remains a recommended option for businesses with straightforward inventory needs.</p>

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Reviews (162)

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What Merchants Think

The "Inventory Planner by Sage" is perceived as a valuable tool by many merchants, praised for its robust inventory forecasting and planning capabilities. Nonetheless, users report mixed experiences, highlighting challenges with integration and customer support. While some users highly appreciate the forecasting tools, others find the implementation cumbersome and the platform less adaptable to specific business needs.

Key Strengths

Effective inventory forecasting tools that help prevent understocking and overstocking.
Seamless integration with platforms like Amazon and robust management of the Amazon FBA Purchase Orders.
Feature-rich platform with capabilities to manage inventory KPIs, predict cash flow, and generate comprehensive reports.
Support team frequently praised for their responsiveness and resourcefulness.
The platform is considered a "Swiss army knife" for inventory functions, offering a wide range of tools for daily use.

Common Concerns

Challenges with integration, especially with complex systems involving multiple warehouses and third-party fulfillments.
Customer support limitations post initial training period, with no direct call support available.
Issues with data syncing, particularly with Shopify, affecting forecast accuracy and analysis.
Difficulty in generating accurate forecasts for seasonal products and poor user interface navigation.
Pricing concerns, particularly for long-term users facing increasing subscription costs.

Final Thoughts

"Inventory Planner by Sage" is a powerful inventory management tool with substantial benefits for merchants looking to streamline their operations and improve inventory accuracy. However, the mixed reviews suggest the need for improved integration capabilities and more robust customer support. Despite these challenges, the app remains a recommended option for businesses with straightforward inventory needs.

Beauti

Feb 23, 2025 on Shopify

Software itself works fine and I used it for a few years. It saved me a lot of time with PO and forecasting stock levels. HOWEVER, since purchasing IP, Sage have increased the annual/semi annual fees dramatically with no signs of stopping. They will corner you in an automatically renewing contract and bleed you dry. Luckily there are a number of solid alternatives out there now. I would avoid at all costs and recommend you do not sign any contracts.

Altenew

Jan 27, 2025 on Shopify

We have used Inventory Planner for years and were big fans of the tool. It has helped us with inventory forecasting in the past. Over the last few months, we have had significant challenges with Inventory Planner API with Shopify, and our data has been intermittently been syncing in Inventory Planner. For example, our last sync was Jan 13, 2025. This syncing issue has repeatedly happened over the last quarter of 2024 into 2025. This has disrupted our analysis and forecast planning. We believe the Inventory Planner is working on a solution on updating their API to Shopify, but its not clear to us when this will be fixed and help our team with. We would love to keep working with Inventory Planner if they can provide a stable API with Shopify.

Wild Oak Boutique

Aug 13, 2024 on Shopify

Inventory Planner is not robust enough for our needs and has a lot of bugs. Customer support is lacking after the initial training period. Once the initial training period is over the people who were helping resolve the issues just refer you to the standard support option. This app requires a lot of manual work to see the accurate results, and you need to be using the platform for over one year for accurate information as they can't factor stockouts from Shopify or Shiphero. One example of manual work that is needed to see accurate results is reviewing data for seasonal products vs new fasting selling items. We are a clothing brand so our default method is seasonal, but the app doesn't have the ability to use a different method for products that haven't been in our catalog for a full season without a lot of manual overrides.