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Customer reviews: Intuitive Shipping

Intuitive Shipping simplifies shipping rules and rates for Shopify merchants. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (453)

Overall rating
5

What Merchants Think

Merchants generally hold "Intuitive Shipping" in high regard, praising its capability to handle complex shipping scenarios and fill the gaps left by Shopify's native shipping features. The app is frequently noted for its flexibility and reliability, with many users emphasizing the exceptional customer service and quick responsiveness of the support team.

Key Strengths

  • Handles complex shipping scenarios effectively
  • Flexible and highly customizable features
  • Exceptional customer support with quick response times
  • Seamless integration with existing systems (e.g., Shopify, ShipStation)
  • Comprehensive support documentation and personalized assistance
  • User-friendly interface for managing shipping settings

Common Concerns

  • Complex setup process requiring time and effort
  • Learning curve associated with using the app fully
  • Expensive pricing structure perceived as predatory by some users
  • Lack of certain features such as ZIP code brackets for initial setup

Final Thoughts

Intuitive Shipping is widely regarded as an invaluable tool for merchants dealing with complex shipping requirements. Its robust features and excellent customer support make it a standout choice for Shopify users. While some concerns have been raised about pricing and ease of setup, the overall reception highlights its reliability and effectiveness in enhancing shipping operations.

HostGPO

Jun 23, 2024  on Shopify

Intuitive Shipping has been very helpful in allowing us to implement some fairly complex shipping scenarios. The support team has been highly responsive and helpful in answering questions and helping with implementation along the way. We've tried using other shipping apps in Shopify, Intuitive Shipping is the only one I recommend.

TOP-SHELF.de

Jun 18, 2024  on Shopify

After 4 years on Shopify, IntuitiveShipping ensures over and over again the best customer service. The new App has intuitive UI and provides an outstanding UX experience.

Paw Prosper

Jun 17, 2024  on Shopify

Intuitive has been a game changer for our shipping processes. They really fill the gap left in Shopify's native shipping features and the support team is second to none. The team at Intuitive is always quick to respond and help get us back on track if we have questions. Highly reccomend!

Seybert's Billiards Supply

Jun 17, 2024  on Shopify

Working with Intuitive Shipping has been great, they go above and beyond to make sure you are satisfied. One of the best Shopify apps I have dealt with. Thanks

Reperch

Jun 12, 2024  on Shopify

Intuitive Shipping is an amazing tool for any SMB that wants to improve how they ship. More importantly, their support team (shout-out to Paul) is amazing and able to resolve any issues quickly.

Rendyr

Jun 05, 2024  on Shopify

Intuitive Shipping has given us all the functionality we need to calculate and display complex shipping rates that Shopify isn't capable of providing. I've also received great support from their team to get the setup we need in place and ensure it's reliable every time. Intuitive Shipping makes it easy to set up, test, and count on it working smoothly. Super happy here!

Bakcou

Jun 04, 2024  on Shopify

Intuitive Shipping has helped to fulfill a need we had to have multiple different shipping rules/scenarios running at the same time. Additionally, their support team is fantastic to work with and provides quick responses to get our shipping up and running correctly!

Anseeuw Bros Test Website

Jun 03, 2024  on Shopify

This is a top tier app that handles extremely complex shipping requirements with ease. The app itself is a masterclass in design and functionality, the support documentation that is included is excellent and the customer support is the best you could ever ask for. My requirements were fairly complex and had to factor in many variables and I ended up needing a bit of help getting across the finish line and Paul from their support team was patient, responsive, and conveyed the information in a manner that was easy to follow and understand. At no point did I feel rushed, pressured or as a burden. 10/10 for the app and support, and easily worth every penny of the subscription. Quite literally can't express how impressed I am with this app and the team behind it.

Modatrova

Apr 18, 2024  on Shopify

I really appreciate the support team of this app. Any time I have had an issue, they have been prompt to figure it out with me.

SIN | Home goods

Apr 16, 2024  on Shopify

The team at Intuitive have been extremely helpful in getting us up and running with our complicated shipping scenarios. They were always available to help answer our (many) questions and even followed up with us multiple times to make sure everything was running smoothly. We've only been using the app for a month or so but have had zero issues with integrating it into our Shopify checkout. Would definitely recommend.

Pro Soccer Team Store

Apr 16, 2024  on Shopify

Super supportive team, app works perfectly for our store with all sorts of twists and turns in how we calculate shipping. Highly recommended app if you need custom shipping rates for your operation.

Melt-to-Make®

Apr 09, 2024  on Shopify

I can't say enough good things about this app and the team behind it. I'm using it on two completely different high-volume sites that have very complicated shipping scenarios (several). This app handles it all. And does it well. Even better than the app is the support team behind it. Quick to help, and incredibly knowledgeable. I don't fully understand how they make it all work, but knowing they're there is a relief. I highly recommend this app based on my experiences over the past few years. And the customer service is the best I've experienced. When an app makes me look good to my clients, it's a win for everyone.

TC Bros

Apr 05, 2024  on Shopify

The app offer robust features allow for customization that perfectly aligns with my business requirements. Whether it's setting up complex shipping rules or configuring rates, Intuitive Shipping offers unparalleled flexibility and reliability. What truly sets Intuitive Shipping apart, however, is their exceptional customer support. From the moment I reached out with a question, I was met with nothing short of professionalism and dedication. Their support team is incredibly knowledgeable and goes above and beyond to ensure that all my questions are not only answered but also thoroughly understood. They take the time to provide personalized assistance, walking me through any challenges I encounter and offering valuable insights to optimize my shipping strategies. It's evident that they genuinely care about their customers' success and are committed to fostering long-term partnerships.

Packaging Tools

Apr 04, 2024  on Shopify

We love this app. We also have been extremely pleased with Chelsey Soper. She has been great with helping to get us set up and add different scenarios. It is a breath of fresh air to build rapport with someone in a company versus having to explain things over and over.

Wazoodle Fabrics

Mar 28, 2024  on Shopify

The intuitive shipping app is amazing! Their support team is really great as well. Thank you for all the assistance.

Integrated Engineering

Mar 28, 2024  on Shopify

Great customer support. Quick to reply and help us navigate questions which required customized support. Highly recommend!

DHOME

Mar 28, 2024  on Shopify

So far, Intuitive Shipping really delivers. I'm extremely pleased with how responsive / knowledgeable the customer service team is (thanks Paul!). We went from test mode to live today and had a little issue with rate blending that Paul solved in a heartbeat. The app is robust and does what it says, with a user-friendly interface. I cannot say I'm looking forward to launching markets and multi-currency but I know there's a team to assist me in the process, and that alone is a win! Thanks again.

475 High Performance Building Supply

Mar 27, 2024  on Shopify

The app has provided flexibility we did not have before, and which does not come natively in Shopify. The support team is very helpful. Michael in particular has taken on my specific account and become intimately familiar with our requirements. He been a tremendous help translating those requirements into the Intuitive platform.

Senergy

Mar 23, 2024  on Shopify

Absolutely love this company, their employees, and their customer service. They can help me figure out any shipping issue and I so appreciate them!

Double Tuff

Mar 21, 2024  on Shopify

Worth every penny if you deal with unusual shipping scenarios, Paul was extremely helpful getting us set up how we needed, going above and beyond to make sure we didn't make any compromises.

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