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Customer reviews: Intuitive Shipping

Reviews (491)

Overall rating
5

What Merchants Think

Merchants generally hold "Intuitive Shipping" in high regard, praising its capability to handle complex shipping scenarios and fill the gaps left by Shopify's native shipping features. The app is frequently noted for its flexibility and reliability, with many users emphasizing the exceptional customer service and quick responsiveness of the support team.

Key Strengths

  • Handles complex shipping scenarios effectively
  • Flexible and highly customizable features
  • Exceptional customer support with quick response times
  • Seamless integration with existing systems (e.g., Shopify, ShipStation)
  • Comprehensive support documentation and personalized assistance
  • User-friendly interface for managing shipping settings

Common Concerns

  • Complex setup process requiring time and effort
  • Learning curve associated with using the app fully
  • Expensive pricing structure perceived as predatory by some users
  • Lack of certain features such as ZIP code brackets for initial setup

Final Thoughts

Intuitive Shipping is widely regarded as an invaluable tool for merchants dealing with complex shipping requirements. Its robust features and excellent customer support make it a standout choice for Shopify users. While some concerns have been raised about pricing and ease of setup, the overall reception highlights its reliability and effectiveness in enhancing shipping operations.

Modatrova

Apr 18, 2024  on Shopify

I really appreciate the support team of this app. Any time I have had an issue, they have been prompt to figure it out with me.

SIN | Home goods

Apr 16, 2024  on Shopify

The team at Intuitive have been extremely helpful in getting us up and running with our complicated shipping scenarios. They were always available to help answer our (many) questions and even followed up with us multiple times to make sure everything was running smoothly. We've only been using the app for a month or so but have had zero issues with integrating it into our Shopify checkout. Would definitely recommend.

Pro Soccer Team Store

Apr 16, 2024  on Shopify

Super supportive team, app works perfectly for our store with all sorts of twists and turns in how we calculate shipping. Highly recommended app if you need custom shipping rates for your operation.

Melt-to-Make®

Apr 09, 2024  on Shopify

I can't say enough good things about this app and the team behind it. I'm using it on two completely different high-volume sites that have very complicated shipping scenarios (several). This app handles it all. And does it well. Even better than the app is the support team behind it. Quick to help, and incredibly knowledgeable. I don't fully understand how they make it all work, but knowing they're there is a relief. I highly recommend this app based on my experiences over the past few years. And the customer service is the best I've experienced. When an app makes me look good to my clients, it's a win for everyone.

TC Bros

Apr 05, 2024  on Shopify

The app offer robust features allow for customization that perfectly aligns with my business requirements. Whether it's setting up complex shipping rules or configuring rates, Intuitive Shipping offers unparalleled flexibility and reliability. What truly sets Intuitive Shipping apart, however, is their exceptional customer support. From the moment I reached out with a question, I was met with nothing short of professionalism and dedication. Their support team is incredibly knowledgeable and goes above and beyond to ensure that all my questions are not only answered but also thoroughly understood. They take the time to provide personalized assistance, walking me through any challenges I encounter and offering valuable insights to optimize my shipping strategies. It's evident that they genuinely care about their customers' success and are committed to fostering long-term partnerships.

Packaging Tools

Apr 04, 2024  on Shopify

We love this app. We also have been extremely pleased with Chelsey Soper. She has been great with helping to get us set up and add different scenarios. It is a breath of fresh air to build rapport with someone in a company versus having to explain things over and over.

Wazoodle Fabrics

Mar 28, 2024  on Shopify

The intuitive shipping app is amazing! Their support team is really great as well. Thank you for all the assistance.

Integrated Engineering

Mar 28, 2024  on Shopify

Great customer support. Quick to reply and help us navigate questions which required customized support. Highly recommend!

DHOME

Mar 28, 2024  on Shopify

So far, Intuitive Shipping really delivers. I'm extremely pleased with how responsive / knowledgeable the customer service team is (thanks Paul!). We went from test mode to live today and had a little issue with rate blending that Paul solved in a heartbeat. The app is robust and does what it says, with a user-friendly interface. I cannot say I'm looking forward to launching markets and multi-currency but I know there's a team to assist me in the process, and that alone is a win! Thanks again.

475 High Performance Building Supply

Mar 27, 2024  on Shopify

The app has provided flexibility we did not have before, and which does not come natively in Shopify. The support team is very helpful. Michael in particular has taken on my specific account and become intimately familiar with our requirements. He been a tremendous help translating those requirements into the Intuitive platform.

Senergy

Mar 23, 2024  on Shopify

Absolutely love this company, their employees, and their customer service. They can help me figure out any shipping issue and I so appreciate them!

Double Tuff

Mar 21, 2024  on Shopify

Worth every penny if you deal with unusual shipping scenarios, Paul was extremely helpful getting us set up how we needed, going above and beyond to make sure we didn't make any compromises.

Mulch Mound

Mar 21, 2024  on Shopify

The app works perfectly for our complex shipping needs. It was very easy to setup and configure shipping settings and the support team was incredibly responsive to the questions that I had

TCG Corner

Mar 19, 2024  on Shopify

A very user-friendly APP, recommended for any online store. It can accommodate the settings of multiple shipping companies, and customer service responds quickly to any issues.

Thrust Vector Wholesale

Mar 13, 2024  on Shopify

After working with Intuitive Shipping for a few years, I can say that it is the most flexible, most capable shipping cost calculation app currently available. Once everything is set up correctly, the calculations work very reliably. As with everything in life, there are some areas that could still be improved. For example, ZIP code brackets for various US states would be helpful for the initial set up. These must currently all be defined by hand, which can be tedious. The rule definition itself can also be complicated but Intuitive Shipping's support is top notch so figuring things out still works reasonably quickly. It would also be helpful to be able to sync or copy shipping rules across different shops. This is currently not possible and makes setting up more than one shop labor intensive. Last but not least, the plugin is pricey.

Rosa Food Products

Jan 30, 2024  on Shopify

This works great for me. I'm able to enter all my box dimensions and product dimensions. It then chooses the best box and packs the products accordingly. You can set the maximum weight allowed per box as well. Customer support is quick. I also offer free local ship for certain zip codes. It handles that. It was returning rates higher than what I was paying. I was able to adjust that by a percentage to pass the discount on. I don't think there's any other app that works this well and easy.

KWI Clutching

Jan 11, 2024  on Shopify

Working with Intuitive Shipping has been a fantastic experience. We took advantage of their setup service and were impressed by their exceptional customer service - some of the best I've encountered among Shopify apps. A huge thank you to the team; your service was precisely what we needed!

Ethos

Jan 02, 2024  on Shopify

These guys are great. So much more versatile than the native Shopify settings and amazing customer support. Wanted to give Chelsey a bit 5 stars as well - handled my questions perfectly and knew exactly how to get the right support for our shipping needs. Will be using this app for a long time, not only for it's function but for the amazing customer support too. Great job.

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