Intuitive Shipping App Review: Features, Pros & Cons for Shopify

Customer reviews: Intuitive Shipping

Intuitive Shipping simplifies shipping rules and rates for Shopify merchants. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (453)

Overall rating

5

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What Merchants Think

Merchants generally hold "Intuitive Shipping" in high regard, praising its capability to handle complex shipping scenarios and fill the gaps left by Shopify's native shipping features. The app is frequently noted for its flexibility and reliability, with many users emphasizing the exceptional customer service and quick responsiveness of the support team.

Key Strengths

Handles complex shipping scenarios effectively
Flexible and highly customizable features
Exceptional customer support with quick response times
Seamless integration with existing systems (e.g., Shopify, ShipStation)
Comprehensive support documentation and personalized assistance
User-friendly interface for managing shipping settings

Common Concerns

Complex setup process requiring time and effort
Learning curve associated with using the app fully
Expensive pricing structure perceived as predatory by some users
Lack of certain features such as ZIP code brackets for initial setup

Final Thoughts

Intuitive Shipping is widely regarded as an invaluable tool for merchants dealing with complex shipping requirements. Its robust features and excellent customer support make it a standout choice for Shopify users. While some concerns have been raised about pricing and ease of setup, the overall reception highlights its reliability and effectiveness in enhancing shipping operations.

Mulch Mound

Mar 21, 2024 on Shopify

The app works perfectly for our complex shipping needs. It was very easy to setup and configure shipping settings and the support team was incredibly responsive to the questions that I had

TCG Corner

Mar 19, 2024 on Shopify

A very user-friendly APP, recommended for any online store. It can accommodate the settings of multiple shipping companies, and customer service responds quickly to any issues.

Thrust Vector Wholesale

Mar 13, 2024 on Shopify

After working with Intuitive Shipping for a few years, I can say that it is the most flexible, most capable shipping cost calculation app currently available. Once everything is set up correctly, the calculations work very reliably. As with everything in life, there are some areas that could still be improved. For example, ZIP code brackets for various US states would be helpful for the initial set up. These must currently all be defined by hand, which can be tedious. The rule definition itself can also be complicated but Intuitive Shipping's support is top notch so figuring things out still works reasonably quickly. It would also be helpful to be able to sync or copy shipping rules across different shops. This is currently not possible and makes setting up more than one shop labor intensive. Last but not least, the plugin is pricey.

Rosa Food Products

Jan 30, 2024 on Shopify

This works great for me. I'm able to enter all my box dimensions and product dimensions. It then chooses the best box and packs the products accordingly. You can set the maximum weight allowed per box as well. Customer support is quick. I also offer free local ship for certain zip codes. It handles that. It was returning rates higher than what I was paying. I was able to adjust that by a percentage to pass the discount on. I don't think there's any other app that works this well and easy.

KWI Clutching

Jan 11, 2024 on Shopify

Working with Intuitive Shipping has been a fantastic experience. We took advantage of their setup service and were impressed by their exceptional customer service - some of the best I've encountered among Shopify apps. A huge thank you to the team; your service was precisely what we needed!

Ethos

Jan 02, 2024 on Shopify

These guys are great. So much more versatile than the native Shopify settings and amazing customer support. Wanted to give Chelsey a bit 5 stars as well - handled my questions perfectly and knew exactly how to get the right support for our shipping needs. Will be using this app for a long time, not only for it's function but for the amazing customer support too. Great job.