The team at Intuitive Shipping is very responsive and thorough. I appreciate that they are collaborative. They take the time to understand what you're trying to accomplish with your set up, and come forward with thoughtful solutions.

This app solves a critical issue for us with calculating accurate rates because our dumbbells ship in multiple boxes and contain multiple items. We're able to manage the multiple items and dimensions accurately, resulting in incredibly accurate shipping rates between what customers pay and what FedEx charges our business. The Shopify native solution for FedEx is only weight based which leads to large discrepancies on large qty and line item orders. Intuitive Shipping eliminates this problem. The app works great, and I'm able to quickly import and export data needed to set product dimensions easily.

Great supportive team who are always prompt and responsive to our complex shipping needs. Shout out to Michael and Paul for their troubleshooting and easy to understand walkthroughs.

Intuitive Support team is amazing! Quick response and resolution. Always happy to help with any inquiry I bring to them.

We use Intuitive Shipping across multiple Shopify sites, both D2C and B2B. Our use cases include oversized products and large wholesale orders, mainly shipping within the US and Canada. Before using this app, our biggest pain point was Shopify’s native shipping logic being too flat. You’re basically limited to weight or cart total, which just doesn’t work when shipping costs depend heavily on what products are actually in the cart. For us, shipping methods need to change based on product type, tags, SKUs, region, order value, and weight, sometimes all at once. Intuitive Shipping gives us the level of control we were missing. The shipping rules are extremely granular and can dynamically calculate shipping methods based on cart contents, products, and destination. This alone has helped us significantly reduce manual review and internal shipping overrides. Support is also excellent. It doesn’t feel like you’re talking to entry-level support, everyone we’ve interacted with feels very senior and understands complex logic quickly. They always reply within 24 hours, and honestly, their math and logic skills are probably better than mine. Highly recommended for stores selling oversized products or running wholesale/B2B operations.

We've used Intuitive Shipping for a few years now— migrated over from ShipperHQ— and it has been incredibly helpful for us and our business as we grow. We had some difficulties with ShipperHQ and Intuitive solved them. In addition, they have incredibly speedy customer support which is a game changer when working with an element of the customer shopping experience where every second matters. Couldn't recommend Intuitive Shipping more!

Any new Shopify store owner knows that you don't realize you need a shipping integration in your data stack until you need it, and then it's an all-hands-on-deck situation. Such an overlooked part of ops. Cannot speak highly of Intuitive: their capabilities, versatility and customer success support is unmatchable. Brandon from team is a gem - any time, any scenario, he's got the answer. You can always tell how good and reliable a business is when their representative shows you the depth of knowledge and excitement in every answer - Brandon truly exemplifies that. 5-stars all the way. No doubt about it.

We have been using the app for years now and we have never had any issues. The team is always available if we need to make a change to our settings and is always very helpful. Would recommend the app to anyone looking to customize their shipping rates.

We have enjoyed our experience with Intuitive. Their support team is very helpful and knowledgeable!

Super friendly staff and they helped me through the technical onboarding and configuration on multiple occasions. We migrated from BigCommerce/ShipperHQ and had a rather complicated scenario to setup. They were available via Zoom to walk me through some of the obstacles, which is so much better than the competitor which refuses to get on a call and forces you to get support/implementation help through tedious email. We saved money and I feel the end result improved our checkout!