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Customer reviews: Intuitive Shipping

Intuitive Shipping simplifies shipping rules and rates for Shopify merchants. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (450)

Overall rating
5

What Merchants Think

Merchants generally hold "Intuitive Shipping" in high regard, praising its capability to handle complex shipping scenarios and fill the gaps left by Shopify's native shipping features. The app is frequently noted for its flexibility and reliability, with many users emphasizing the exceptional customer service and quick responsiveness of the support team.

Key Strengths

  • Handles complex shipping scenarios effectively
  • Flexible and highly customizable features
  • Exceptional customer support with quick response times
  • Seamless integration with existing systems (e.g., Shopify, ShipStation)
  • Comprehensive support documentation and personalized assistance
  • User-friendly interface for managing shipping settings

Common Concerns

  • Complex setup process requiring time and effort
  • Learning curve associated with using the app fully
  • Expensive pricing structure perceived as predatory by some users
  • Lack of certain features such as ZIP code brackets for initial setup

Final Thoughts

Intuitive Shipping is widely regarded as an invaluable tool for merchants dealing with complex shipping requirements. Its robust features and excellent customer support make it a standout choice for Shopify users. While some concerns have been raised about pricing and ease of setup, the overall reception highlights its reliability and effectiveness in enhancing shipping operations.

My Playroom

May 22, 2025  on Shopify

Great app and wonderful service. Paul is so helpful with all enquiries and set up. Strongly recommended for any store that needs extended shipping set up!

Living Water Aeration

May 21, 2025  on Shopify

So far it does everything I need it to do and more. For our business it is the only viable option that has run seamlessly. Anytime I have an issue or want to optimize its usage, Brandon from the support staff has given me clear direction. Highly recommend!

Calido

May 19, 2025  on Shopify

This app is awesome! We are using it on our site where we ship various types of products with awkward combinations such as pallets and parcels and we have lots of postcode driven pricing rates. Until now we haven't managed a way to get an app to do exactly what we wanted it to do, instead we changed our product offering and prices to suit what other apps could offer. We got 90% of the way with the set up and couldn't get some of the combinations to work as we wanted. We reached out to the support team and Paul was amazing. From the initial zoom call to figure out our needs to the follow up emails everything was super clear and prompt. I would highly recommend this app - the one suggestion I have to anyone considering it, especially if you have complex shipping processes is to map out what you need from the app and engage with the guys early on - this would have saved us lots of time but we got there in the end!

Stickley Furniture | Mattress

May 19, 2025  on Shopify

My store has a lot of complicated shipping scenarios and this app is capable of doing it all. The team behind the app is incredibly helpful, quick to respond, and extremely knowledgeable when helping set up complicated shipping scenarios. Couldn't recommend Intuitive Shipping more.

Wisteria

May 12, 2025  on Shopify

Incredibly responsive team and the best app support I have ever experienced. They were very helpful with all our custom shipping needs. Highly recommend.

Vividify

May 09, 2025  on Shopify

We have to set up a website that ships globally with products with small to large shipping dimensions. Due to complexity of product dimensions and weight, we needed a tool that calculate all scenarios. Intuitive Shipping has all features we needed. The configuration was very straight forward and Michael helped me almost immediately whenever I have questions regarding the set up.

PINCH London

May 02, 2025  on Shopify

Very helpful and attentive customer service thats really beneficial for answering any queries to do with setting up shipping.

BOGG BAG

Apr 30, 2025  on Shopify

The team at Intuitive Shipping has been exceptional in getting our setup up and running smoothly. With their guidance, we were able to create tailored scenarios that align perfectly with our products. They’re also incredibly responsive whenever any issues come up. Fantastic app and an outstanding support team!

HHR Performance

Apr 25, 2025  on Shopify

After searching and trying many apps for shipping we found that Intuitive was by far the easiest to work with, their onboarding and tech support is really good . It is in Canada and thankfully on the same time zone as us. We were able to set up certain shipping rules and get our new website launched so we could start making money and offering our products. I highly recommend them to anyone who is not an expert or has some specific requirements for shipping a variety of different product lines and from different vendors.

GoRECON

Apr 18, 2025  on Shopify

We have been using Intuitive since we started our Shopify page. Product works great and can be adapted to any shipping need. The staff is very knowledgable and quick with help.

New Life Scientific

Apr 08, 2025  on Shopify

Intuitive Shipping support was exceptionally helpful to fixing the UPS senerio changeover. I was having difficulty getting it switched over. The support team made a quick video showing me what I had to do. Within no time I had it fixed and working on our website.

Quilling Card Wholesale

Apr 08, 2025  on Shopify

We use Intuitive for both of our stores, one wholesale and one retail. Each store has its own shipping complexities and Intuitive has everything required to fulfill the needs of each store. I wouldn't use any other shipping app after using Intuitive. Highly recommended, if not mandatory, for stores that want to seriously take control of their shipping operations. Thanks Intuitive!

Apex Chassis

Apr 02, 2025  on Shopify

Most important, this app works flawlessly for a variety of shipping scenarios and modes - flat rate, carrier rate, multi-pack etc. Very cool. Second, the support from the IS team is really exceptional! In the 3 years we've used IS, we've needed help configuring new features, they're right on it, and have always delivered - pretty awesome app!!!

Life Interiors

Mar 30, 2025  on Shopify

As a furniture retailer with complex shipping needs, Intuitive Shipping has been a fantastic solution. It handles our varied product sizes, delivery zones, and custom blending rules with ease - something other apps struggled with. Despite its powerful capabilities, the interface is clean and easy to use, so our team can make updates confidently without needing tech support. Plus, their support team is responsive and helpful. Highly recommend for any Shopify store with advanced shipping requirements.

Slickhorn Ranch

Mar 27, 2025  on Shopify

This is a fantastic app and team! Before we even started paying for the app, we had several email threads and video calls with a support team member to help us make sure we set up everything correctly. This app helps us make regional zones that include different shipping rates and costs. It easily connected with our ShipStation account to pull in the correct shipping options. So glad we found this app and team.

ChimeTime.com

Mar 27, 2025  on Shopify

We've been very happy with this app! We aim to provide transparent information to our customers regarding shipping dates, delivery dates, etc. This app has been instrumental in that regard. Additionally, the ability to calculate the ideal carton size and provide shipping quotes accordingly is absolutely essential now that carriers are using dimensional weight. It's especially important for costly expedited methods. Finally, support is top notch! Inquiries are answered promptly and they most always have a solution for something we're looking to accomplish.

Hawkinsport

Mar 27, 2025  on Shopify

We have different shipping options for different products and Intuitive Shipping works perfectly for our needs. You can also add different shipping options for a short period of time which have found helpful. Customer Service has also been great when we've had a query and needed help with any scenario. Thoroughly recommend!!

Peaceful Valley Furniture

Mar 27, 2025  on Shopify

I can't say enough good things about this app, it has been able to do everything we need it to. It handles our product specific handling costs perfectly and is able to provide our carrier rates. When we reached out to the developer with a question they were super responsive and helpful.

Sunbeam Candles

Mar 26, 2025  on Shopify

From day 1 Intuitive Shipping has been wonderful to work with. They have a lot of customization options, we didn't think there would be an app out there to meet our exact needs but they made it happen. There support is top tier and better than practically any other app we use on Shopify. They offer they're time to get on zoom with you and go over anything you need, even setting it up for you. Anyways highly recommend, thanks for all the support!

Madhatter Magic Shop

Mar 20, 2025  on Shopify

I had tried at least five other shipping apps before stumbling upon Intuitive Shipping—WOW! This app has been amazing. It integrates seamlessly with not only Shopify but also ShipStation. It has streamlined our different pricing methods and made our shipping cost calculations much more accurate. It has also allowed us to offer free shipping scenarios that differentiate between various carriers and product lines. What has been so refreshing is the customer support. I was able to speak with a real, live person who helped me set up our shop. They were incredibly knowledgeable and great to work with. I truly felt like a valued customer because the representative took the time to understand my needs and then helped me customize the app to fit our unique business model. I am so happy I stumbled upon this app—it has saved me a lot of hassle and is also user-friendly. While the app is a bit more expensive than others I tried, the superb customer service makes it well worth the investment. Plus, I didn’t find any other apps that integrate with ShipStation. After spending hours on the help desk with ShipStation and Shopify—only to go nowhere—this app solved the problem we were having. Thank you, Intuitive Shipping! You all rock!

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