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Customer reviews: Intuitive Shipping

Intuitive Shipping simplifies shipping rules and rates for Shopify merchants. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (454)

Overall rating
5

What Merchants Think

Merchants generally hold "Intuitive Shipping" in high regard, praising its capability to handle complex shipping scenarios and fill the gaps left by Shopify's native shipping features. The app is frequently noted for its flexibility and reliability, with many users emphasizing the exceptional customer service and quick responsiveness of the support team.

Key Strengths

  • Handles complex shipping scenarios effectively
  • Flexible and highly customizable features
  • Exceptional customer support with quick response times
  • Seamless integration with existing systems (e.g., Shopify, ShipStation)
  • Comprehensive support documentation and personalized assistance
  • User-friendly interface for managing shipping settings

Common Concerns

  • Complex setup process requiring time and effort
  • Learning curve associated with using the app fully
  • Expensive pricing structure perceived as predatory by some users
  • Lack of certain features such as ZIP code brackets for initial setup

Final Thoughts

Intuitive Shipping is widely regarded as an invaluable tool for merchants dealing with complex shipping requirements. Its robust features and excellent customer support make it a standout choice for Shopify users. While some concerns have been raised about pricing and ease of setup, the overall reception highlights its reliability and effectiveness in enhancing shipping operations.

La La Land

Jul 07, 2025  on Shopify

Intuitive Shipping solved our problems with the limitations of Shopify shipping. Other apps didn't work. It was refreshing having the setup done by their enthusiastic team (thank you Michael) simply by scheduling in a time. They have been responsive with further queries too. Thank you so much!

RedBins

Jul 03, 2025  on Shopify

Top notch app and responsive support team! Chelsey and Paul are very insightful and patient to help implement a few scenarios. I highly recommend this app for custom shipping and order scenarios.

PopTopz

Jul 02, 2025  on Shopify

Must-Have App – Perfect for Managing Complex Shipping Rules Across Multiple Stores We use Intuitive Shipping across several different Shopify sites, and it’s been an absolute game-changer. The flexibility and control it gives us over our shipping logic is unmatched. Whether we’re setting rules for weight-based rates, zone restrictions, or custom scenarios tied to product tags, it just works — and works well. The support team is responsive, knowledgeable, and genuinely helpful whenever we need guidance. If you're running a Shopify store (or several like we do) and need more advanced shipping control than Shopify provides out of the box, this app is hands down the best solution. Highly recommended!

My Store

Jun 27, 2025  on Shopify

We've had a great experience with Intuitive Shipping so far. The app is flexible enough to handle both basic and complex shipping setups, and it’s clear the developers really understand real-world shipping needs. Everything has worked exactly as expected — no bugs or weird glitches. What really stands out is the customer service. From the onboarding call to setup questions, the support team has been quick, clear, and genuinely helpful. It’s rare to get that kind of service. Very glad we found this app.

Nomad Coffee

Jun 25, 2025  on Shopify

Una app que sin duda marca la diferencia a la hora de realizar los envíos desde Shopify. Increíblemente personalizable y adaptable. El equipo humano que hay es muy competente y muy rápidos. Altamente recomendable ;)

Constructive Playthings

Jun 24, 2025  on Shopify

pretty adaptable to your needs. Customer Service is outstanding! Any interaction I have needed with support has been prompt, convenient and very helpful. Techs Paul and Mark

GROUPE MORTIER

Jun 19, 2025  on Shopify

L'équipe technique est formidable. Ils répondent rapidement et fournissent des vidéos explicatives. Les possibilités sont presque infinies

My Playroom

May 22, 2025  on Shopify

Great app and wonderful service. Paul is so helpful with all enquiries and set up. Strongly recommended for any store that needs extended shipping set up!

Living Water Aeration

May 21, 2025  on Shopify

So far it does everything I need it to do and more. For our business it is the only viable option that has run seamlessly. Anytime I have an issue or want to optimize its usage, Brandon from the support staff has given me clear direction. Highly recommend!

Calido

May 19, 2025  on Shopify

This app is awesome! We are using it on our site where we ship various types of products with awkward combinations such as pallets and parcels and we have lots of postcode driven pricing rates. Until now we haven't managed a way to get an app to do exactly what we wanted it to do, instead we changed our product offering and prices to suit what other apps could offer. We got 90% of the way with the set up and couldn't get some of the combinations to work as we wanted. We reached out to the support team and Paul was amazing. From the initial zoom call to figure out our needs to the follow up emails everything was super clear and prompt. I would highly recommend this app - the one suggestion I have to anyone considering it, especially if you have complex shipping processes is to map out what you need from the app and engage with the guys early on - this would have saved us lots of time but we got there in the end!

Stickley Furniture | Mattress

May 19, 2025  on Shopify

My store has a lot of complicated shipping scenarios and this app is capable of doing it all. The team behind the app is incredibly helpful, quick to respond, and extremely knowledgeable when helping set up complicated shipping scenarios. Couldn't recommend Intuitive Shipping more.

Wisteria

May 12, 2025  on Shopify

Incredibly responsive team and the best app support I have ever experienced. They were very helpful with all our custom shipping needs. Highly recommend.

Vividify

May 09, 2025  on Shopify

We have to set up a website that ships globally with products with small to large shipping dimensions. Due to complexity of product dimensions and weight, we needed a tool that calculate all scenarios. Intuitive Shipping has all features we needed. The configuration was very straight forward and Michael helped me almost immediately whenever I have questions regarding the set up.

PINCH London

May 02, 2025  on Shopify

Very helpful and attentive customer service thats really beneficial for answering any queries to do with setting up shipping.

BOGG BAG

Apr 30, 2025  on Shopify

The team at Intuitive Shipping has been exceptional in getting our setup up and running smoothly. With their guidance, we were able to create tailored scenarios that align perfectly with our products. They’re also incredibly responsive whenever any issues come up. Fantastic app and an outstanding support team!

HHR Performance

Apr 25, 2025  on Shopify

After searching and trying many apps for shipping we found that Intuitive was by far the easiest to work with, their onboarding and tech support is really good . It is in Canada and thankfully on the same time zone as us. We were able to set up certain shipping rules and get our new website launched so we could start making money and offering our products. I highly recommend them to anyone who is not an expert or has some specific requirements for shipping a variety of different product lines and from different vendors.

GoRECON

Apr 18, 2025  on Shopify

We have been using Intuitive since we started our Shopify page. Product works great and can be adapted to any shipping need. The staff is very knowledgable and quick with help.

New Life Scientific

Apr 08, 2025  on Shopify

Intuitive Shipping support was exceptionally helpful to fixing the UPS senerio changeover. I was having difficulty getting it switched over. The support team made a quick video showing me what I had to do. Within no time I had it fixed and working on our website.

Quilling Card Wholesale

Apr 08, 2025  on Shopify

We use Intuitive for both of our stores, one wholesale and one retail. Each store has its own shipping complexities and Intuitive has everything required to fulfill the needs of each store. I wouldn't use any other shipping app after using Intuitive. Highly recommended, if not mandatory, for stores that want to seriously take control of their shipping operations. Thanks Intuitive!

Apex Chassis

Apr 02, 2025  on Shopify

Most important, this app works flawlessly for a variety of shipping scenarios and modes - flat rate, carrier rate, multi-pack etc. Very cool. Second, the support from the IS team is really exceptional! In the 3 years we've used IS, we've needed help configuring new features, they're right on it, and have always delivered - pretty awesome app!!!

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