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Customer reviews: Intuitive Shipping

Develop by Shopify

Intuitive Shipping simplifies shipping rules and rates for Shopify merchants. This review covers its features, pricing, and real user experiences to help you decide if it’s the right fit for your store.

Reviews (438)

Overall rating
5

What Merchants Think

Merchants generally hold "Intuitive Shipping" in high regard, praising its capability to handle complex shipping scenarios and fill the gaps left by Shopify's native shipping features. The app is frequently noted for its flexibility and reliability, with many users emphasizing the exceptional customer service and quick responsiveness of the support team.

Key Strengths

  • Handles complex shipping scenarios effectively
  • Flexible and highly customizable features
  • Exceptional customer support with quick response times
  • Seamless integration with existing systems (e.g., Shopify, ShipStation)
  • Comprehensive support documentation and personalized assistance
  • User-friendly interface for managing shipping settings

Common Concerns

  • Complex setup process requiring time and effort
  • Learning curve associated with using the app fully
  • Expensive pricing structure perceived as predatory by some users
  • Lack of certain features such as ZIP code brackets for initial setup

Final Thoughts

Intuitive Shipping is widely regarded as an invaluable tool for merchants dealing with complex shipping requirements. Its robust features and excellent customer support make it a standout choice for Shopify users. While some concerns have been raised about pricing and ease of setup, the overall reception highlights its reliability and effectiveness in enhancing shipping operations.

Glitter Baskets

Oct 29, 2025  on Shopify

I’ve been using Intuitive Shipping for several years now, and it continues to be one of the best apps on my Shopify store. It works perfectly and handles all my complex shipping needs with ease. The team behind it is absolutely amazing always helpful, responsive, and professional. I mostly communicate with Chelsey, and she’s fantastic, but I’ve also had great experiences with Michael and Greg. Everyone is always willing to help and goes above and beyond to make sure everything runs smoothly. I highly recommend Intuitive Shipping to anyone looking for a reliable and flexible shipping solution.

American Spoon

Oct 27, 2025  on Shopify

The Intuitive Shipping team is always incredible - quick to answer any questions and resolve any issues. Their developers go above and beyond to ensure the app works well for each individual storefront and makes changes so things can be customizable wherever possible. Their explanations are clear and their follow up is prompt.

Apex Sim Racing

Oct 23, 2025  on Shopify

We’ve been using Intuitive Shipping for quite some time now, and it’s been an absolute game-changer for managing our complex shipping setups. The flexibility and customization options are second to none! What really sets them apart, though, is their support team. From day one, they’ve been incredible, quick to respond, genuinely helpful, and always willing to go the extra mile to find a solution. Any time we’ve had a question or needed guidance, we’ve been able to get assistance right away. Highly recommend Intuitive Shipping!

Coco Flip

Oct 07, 2025  on Shopify

We've had a really positive experience with Intuitive Shipping so far. We had been looking for a solution to our complex online shipping needs for some time, and I'm so glad we found this app. The set up has been fairly quick and easy and the onboarding support from Michael was extremely helpful. We managed to set up different shipping zones by postcode Australia-wide, and exclude certain regional zones that we can't delivery some products to. I'd highly recommend this app to anyone with custom shipping needs.

Frontera.com

Sep 30, 2025  on Shopify

Very versatile tool, enables us to offer multiple shipping levels. Very responsive customer support. Highly recommend.

The Plant Firm

Sep 16, 2025  on Shopify

One of, if not the best customer service focused business I have ever worked with! I cannot express how grateful I am to have found Intuitive Shipping!

Dripdrops

Sep 02, 2025  on Shopify

After having explored a number of apps, Intuitive Shipping was the only one that allowed me to semi-automate the input of my substantial shipping agent fees table, which saved me hours of work. It's a great app and the support was excellent!

Wire America

Aug 19, 2025  on Shopify

Now days, it has become the norm to have a demo or zoom meeting with an app agent or representative where they speak too fast, don't care and rush you through the 30 min Q and A. Not the case at all with Intuitive Shipping. Paul took his time with us, was very knowledgeable with the capabilities of Intuitive Shipping and Shopify. He provided excellent customer service. All of our questions were answered and then some. The application is super clean, powerful and straight forward. Highly recommend this app for Shopify Users. Paul is the man!

Toki Kids

Aug 06, 2025  on Shopify

We’ve been using Intuitive for a while now and honestly, their support has been next level. Every time we’ve had a question or needed help with something, they’ve replied quickly and always with a solution that fixes the issue! It makes such a difference knowing there’s a reliable team behind the scenes when you need them. Thank you!!

PVC Fittings Online

Jul 23, 2025  on Shopify

This app is great! We love how it works! You can do anything you need to related to shipping with this App! If you need help, the support team will chat with through a solution or schedule a call to allow for a screenshare!

La La Land

Jul 07, 2025  on Shopify

Intuitive Shipping solved our problems with the limitations of Shopify shipping. Other apps didn't work. It was refreshing having the setup done by their enthusiastic team (thank you Michael) simply by scheduling in a time. They have been responsive with further queries too. Thank you so much!

RedBins

Jul 03, 2025  on Shopify

Top notch app and responsive support team! Chelsey and Paul are very insightful and patient to help implement a few scenarios. I highly recommend this app for custom shipping and order scenarios.

PopTopz

Jul 02, 2025  on Shopify

Must-Have App – Perfect for Managing Complex Shipping Rules Across Multiple Stores We use Intuitive Shipping across several different Shopify sites, and it’s been an absolute game-changer. The flexibility and control it gives us over our shipping logic is unmatched. Whether we’re setting rules for weight-based rates, zone restrictions, or custom scenarios tied to product tags, it just works — and works well. The support team is responsive, knowledgeable, and genuinely helpful whenever we need guidance. If you're running a Shopify store (or several like we do) and need more advanced shipping control than Shopify provides out of the box, this app is hands down the best solution. Highly recommended!

My Store

Jun 27, 2025  on Shopify

We've had a great experience with Intuitive Shipping so far. The app is flexible enough to handle both basic and complex shipping setups, and it’s clear the developers really understand real-world shipping needs. Everything has worked exactly as expected — no bugs or weird glitches. What really stands out is the customer service. From the onboarding call to setup questions, the support team has been quick, clear, and genuinely helpful. It’s rare to get that kind of service. Very glad we found this app.

Nomad Coffee

Jun 25, 2025  on Shopify

Una app que sin duda marca la diferencia a la hora de realizar los envíos desde Shopify. Increíblemente personalizable y adaptable. El equipo humano que hay es muy competente y muy rápidos. Altamente recomendable ;)

Constructive Playthings

Jun 24, 2025  on Shopify

pretty adaptable to your needs. Customer Service is outstanding! Any interaction I have needed with support has been prompt, convenient and very helpful. Techs Paul and Mark

GROUPE MORTIER

Jun 19, 2025  on Shopify

L'équipe technique est formidable. Ils répondent rapidement et fournissent des vidéos explicatives. Les possibilités sont presque infinies

My Playroom

May 22, 2025  on Shopify

Great app and wonderful service. Paul is so helpful with all enquiries and set up. Strongly recommended for any store that needs extended shipping set up!

Living Water Aeration

May 21, 2025  on Shopify

So far it does everything I need it to do and more. For our business it is the only viable option that has run seamlessly. Anytime I have an issue or want to optimize its usage, Brandon from the support staff has given me clear direction. Highly recommend!

Calido

May 19, 2025  on Shopify

This app is awesome! We are using it on our site where we ship various types of products with awkward combinations such as pallets and parcels and we have lots of postcode driven pricing rates. Until now we haven't managed a way to get an app to do exactly what we wanted it to do, instead we changed our product offering and prices to suit what other apps could offer. We got 90% of the way with the set up and couldn't get some of the combinations to work as we wanted. We reached out to the support team and Paul was amazing. From the initial zoom call to figure out our needs to the follow up emails everything was super clear and prompt. I would highly recommend this app - the one suggestion I have to anyone considering it, especially if you have complex shipping processes is to map out what you need from the app and engage with the guys early on - this would have saved us lots of time but we got there in the end!

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