This app just works. You can set it and forget it, or you can tweak and change to your heart's content. The tutorials are easy to use and it is super-easy to schedule a screenshare meeting with their team. I've met with two different support techs and they were both incredibly talented and attentive to my needs. I've never felt like they want me to adopt their way of thinking, they always listen to my goal and help me use the software to achieve that goal. Give it a shot, you don't have anything to lose.

The app works as expected and whilst it has it's complexities, it accomplishes all that is required. The Customer Service is also very helpful on answering queries, helping you set up new scenarios etc.

Very robust functionality, the only one I could find that could accommodate our very particular needs, exceptional and quick support. Couldn't recommend enough

We're so happy with our decision to move to the Intuitive Shipping app! It gives us a lot of control over complex shipping rules (country restrictions by product, multiple boxes, shipping from multiple locations, etc). Not only is the product great, but the customer service is incredible! The team helped me work through different scenarios, logic through different options, and get the app up and running smoothly! They really made sure it was exactly what we needed.

Really great tech support. Had a problem and they found the issue and sent screenshots of how to handle it. Really good experience.

Very in depth product for our very complicated shipping needs. Their support are also top notch! Thanks Greg!

This app is incredibly helpful for setting up different shipping rates. The usability is excellent, making it easy to configure blended shipping options. The support team is outstanding! Every time we need assistance, they respond quickly and are always ready to help. Exceptional service!

We have been using Intuitive Shipping to optimize our Shopify shipping processes, and their expertise has been invaluable. Their team not only identified and resolved complex shipping issues but also refined our workflow, making our shipping department more efficient and even profitable. Intuitive Shipping swiftly diagnosed and resolved scenario logic issues, ensuring that products triggered the correct shipping rules while eliminating errors that caused missing or inflated rates. They addressed Shopify’s limitations, such as missing weight and dimension data, by implementing solutions that corrected miscalculations and improper box assignments. Their guidance helped us fine-tune our packing procedures, minimizing weight while maximizing shipping options and increasing our shipping-related revenue. Beyond fixing errors, Intuitive Shipping enhanced our setup with precise adjustments. They expanded weight ranges to prevent cutoff errors, modified standard shipping scenarios for better coverage, and consolidated conflicting rules to streamline rate calculations. They worked closely with us to refine product measurements and correct dimension errors, ensuring optimal box selection and shipping accuracy. When Shopify’s default error messages confused customers, they went beyond their usual scope to help us customize them, directing customers to our support team instead. Their team was highly responsive, providing immediate solutions through live troubleshooting calls and ongoing email support. They worked collaboratively with us, offering detailed documentation, screenshots, and case examples to expedite resolutions. When Shopify’s backend changes disrupted our shipping settings, they updated their own support materials to reflect the latest developments, ensuring continued efficiency. Intuitive Shipping helped us navigate Shopify’s rigid system, correcting overestimated shipping weights caused by default box settings and offering strategies to work around Shopify’s lack of fulfillment box customization. When Shopify relocated key error message settings, they guided us through the update process, preventing unnecessary disruptions. Intuitive Shipping consistently demonstrated their commitment to improvement by incorporating our feedback into their documentation and refining their app based on real merchant experiences. Their dedication to customer support, proactive problem-solving, and willingness to go beyond their scope set them apart. Working with Intuitive Shipping has been a seamless and highly productive experience. Their technical expertise, hands-on approach, and continuous optimization have transformed our shipping strategy. For any Shopify merchant dealing with complex shipping setups or platform limitations, Intuitive Shipping is the ultimate solution.

we have been using the app for last 2 years and support is alway helpful. it is the best app for merchants where shipping rates and options are varied.

Due to the bulky nature of many of our items the size of packaging varies greatly from order to order. We needed dynamic shipping cost calculation and Intuitive Shipping was able to meet all of our needs. This solved a huge pain point in our operation. Setting up the system for our business took some time to get right but the team at Intuitive were helping us every step of the way. Navigating and understanding the program can be complex and unintuitive at times, but Intuitive's customer service team have a very quick response time and are efficient at solving problems.