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Customer reviews: Elevar Conversion Tracking

Develop by Elevar

Reviews (158)

Overall rating
4.5

What Merchants Think

The Elevar Conversion Tracking app is highly praised by many merchants for its ability to significantly improve tracking accuracy and boost sales through enhanced conversion data. Users report positive experiences with the app’s efficient customer service and seamless setup process, often highlighting individual team members for their exceptional support. Some users, however, encountered serious issues that led to significant financial impacts, citing ineffective tracking and poor customer communication as core problems. Despite these concerns, many consider Elevar a valuable tool for optimizing ecommerce data tracking.

Key Strengths

  • Improvement in tracking accuracy and event capture across multiple platforms.
  • Excellent and knowledgeable customer support, with specific praise for team members like Iago Gomes and Sourabh Sharma.
  • Smooth implementation process and professional handling of setup.
  • Provision of comprehensive guides and documentation for installation and use.
  • Ability to enhance marketing efforts through improved data collection and application.

Common Concerns

  • Serious tracking inaccuracies experienced by some users, leading to substantial financial losses.
  • Inadequate communication regarding changes that impact functionality, such as integrations with platforms like Klaviyo.
  • Issues with support responsiveness and resolution of complex problems.
  • Concerns about pricing plans not being advantageous after switching.
  • Challenges with integrating and maintaining tracking across complex ecommerce setups.

Final Thoughts

Overall, Elevar Conversion Tracking is regarded by many users as a powerful tool for enhancing ecommerce tracking and data accuracy. Its effectiveness, combined with a strong support team, makes it a recommended solution for merchants looking to optimize their tracking capabilities. However, significant negative experiences point to potential areas for caution—the app's value might depend heavily on the quality of initial setup and ongoing support. Merchants are advised to ensure expert installation and maintain proactive communication with the support team to fully leverage its benefits.

Ever Vessel

Jul 29, 2024  on Shopify

The team at Elevar have been really supportive in getting our tracking properly sorted especially as as we have a static headless Shopify site, nothing is normal. Not just getting it up and running smoothly but also making sure when changes need to be done with new events added I know who to ask to get it sorted right in the first place. Thanks Mario and the team at Elevar. Cheers Tim

EXALT

Jul 28, 2024  on Shopify

AMAZING support. Makes GTM super easy to understand and takes away all the mystery of it without the need to pay silly money with an agency setup. HIGHLY recommend :)

Office Human

Jul 24, 2024  on Shopify

Amazing and much needed app for an ecommerce shop! It is quite intuitive and relatively easy to install, but if you are doing it yourself, you need to know a bit what you are doing. Elevar has a comprehensive guide to install it yourself, and if you follow it with full attention, you will manage to install it. The support team at Elevar is amazing, fast to respond, and really helpful! This is the best tracking app to have!

Bombshell Sportswear

May 08, 2024  on Shopify

Elevar has really changed the data/tracking game for us. I would highly recommend you pay for the white glove service, especially if you have a large tech stack/aren't very technical. The service we receive, especially from Sourabh Sharma is spectacular. Elevar is absolutely necessary for the future of ecommerce and I would 100% recommend their services to everyone.

Attachments King

May 08, 2024  on Shopify

Elevar is amazing -- it completely fixed our attribution issues and we're now operating with 100% accuracy in our GA4. Katie was a huge, huge help in getting us set up and she went out of her way to fine-tune our event tracking to ensure that we were exactly where we needed to be. Can't recommend this app enough - it's really rare to have both an effective software AND an incredible, responsive technical team for support questions. Truly a first-class experience for our company.

Babaramode

May 07, 2024  on Shopify

Really good app but you need maybe expert to install it. First it doesnt work well on our end. We used Hyros in the past. Now after installation from the Expert Team it works better then Hyros for Ecommerce. Totally recommended. Hyros to expensiv. Elevar Cheaper and really good. Special Thanks also to Sourabh Sharma!

Soil3

Mar 26, 2024  on Shopify

This is a great app and the service is top notch. I worked with Vishal on our expert implementation and he went above and beyond to make sure all of our platforms were connected properly and the tracking was accurate. He also helped with the Events Builder which is another great function of the app. Well worth it to get your tags set up in GTM and server-side.

Seekers Men's Jewelry

Jan 16, 2024  on Shopify

Great team of professionals for one of the most necessary apps we use. It is very powerful and in certain aspects surpasses our knowledge. Elevar has a team of first-class support professionals. Always willing to help. My sincere thanks to Jonah for his work on our account.

Empire Skate AU

Dec 05, 2023  on Shopify

I've had a fantastic experience with Elevar's Server Side tracking. The support team, especially Mario and Robin, have been outstanding. They've not only provided exceptional assistance with my site's tracking and script loading but have also gone above and beyond in their service. Their approach is not just to solve problems, but also to educate, empowering me to make my own adjustments if necessary. I'm thoroughly impressed and satisfied with the level of service and support they've offered and would definitely recommend to anyone looking to upgrade their tracking to best in class.

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