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Customer reviews: Elevar Conversion Tracking

Develop by Elevar

Reviews (137)

Overall rating
4.7

What Merchants Think

The Elevar Conversion Tracking app is highly praised by many merchants for its ability to significantly improve tracking accuracy and boost sales through enhanced conversion data. Users report positive experiences with the app’s efficient customer service and seamless setup process, often highlighting individual team members for their exceptional support. Some users, however, encountered serious issues that led to significant financial impacts, citing ineffective tracking and poor customer communication as core problems. Despite these concerns, many consider Elevar a valuable tool for optimizing ecommerce data tracking.

Key Strengths

  • Improvement in tracking accuracy and event capture across multiple platforms.
  • Excellent and knowledgeable customer support, with specific praise for team members like Iago Gomes and Sourabh Sharma.
  • Smooth implementation process and professional handling of setup.
  • Provision of comprehensive guides and documentation for installation and use.
  • Ability to enhance marketing efforts through improved data collection and application.

Common Concerns

  • Serious tracking inaccuracies experienced by some users, leading to substantial financial losses.
  • Inadequate communication regarding changes that impact functionality, such as integrations with platforms like Klaviyo.
  • Issues with support responsiveness and resolution of complex problems.
  • Concerns about pricing plans not being advantageous after switching.
  • Challenges with integrating and maintaining tracking across complex ecommerce setups.

Final Thoughts

Overall, Elevar Conversion Tracking is regarded by many users as a powerful tool for enhancing ecommerce tracking and data accuracy. Its effectiveness, combined with a strong support team, makes it a recommended solution for merchants looking to optimize their tracking capabilities. However, significant negative experiences point to potential areas for caution—the app's value might depend heavily on the quality of initial setup and ongoing support. Merchants are advised to ensure expert installation and maintain proactive communication with the support team to fully leverage its benefits.

Seekers Men's Jewelry

Jan 16, 2024  on Shopify

Great team of professionals for one of the most necessary apps we use. It is very powerful and in certain aspects surpasses our knowledge. Elevar has a team of first-class support professionals. Always willing to help. My sincere thanks to Jonah for his work on our account.

Empire Skate AU

Dec 05, 2023  on Shopify

I've had a fantastic experience with Elevar's Server Side tracking. The support team, especially Mario and Robin, have been outstanding. They've not only provided exceptional assistance with my site's tracking and script loading but have also gone above and beyond in their service. Their approach is not just to solve problems, but also to educate, empowering me to make my own adjustments if necessary. I'm thoroughly impressed and satisfied with the level of service and support they've offered and would definitely recommend to anyone looking to upgrade their tracking to best in class.

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