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Customer reviews: Elevar Conversion Tracking

Develop by Elevar

Reviews (158)

Overall rating
4.5

What Merchants Think

The Elevar Conversion Tracking app is highly praised by many merchants for its ability to significantly improve tracking accuracy and boost sales through enhanced conversion data. Users report positive experiences with the app’s efficient customer service and seamless setup process, often highlighting individual team members for their exceptional support. Some users, however, encountered serious issues that led to significant financial impacts, citing ineffective tracking and poor customer communication as core problems. Despite these concerns, many consider Elevar a valuable tool for optimizing ecommerce data tracking.

Key Strengths

  • Improvement in tracking accuracy and event capture across multiple platforms.
  • Excellent and knowledgeable customer support, with specific praise for team members like Iago Gomes and Sourabh Sharma.
  • Smooth implementation process and professional handling of setup.
  • Provision of comprehensive guides and documentation for installation and use.
  • Ability to enhance marketing efforts through improved data collection and application.

Common Concerns

  • Serious tracking inaccuracies experienced by some users, leading to substantial financial losses.
  • Inadequate communication regarding changes that impact functionality, such as integrations with platforms like Klaviyo.
  • Issues with support responsiveness and resolution of complex problems.
  • Concerns about pricing plans not being advantageous after switching.
  • Challenges with integrating and maintaining tracking across complex ecommerce setups.

Final Thoughts

Overall, Elevar Conversion Tracking is regarded by many users as a powerful tool for enhancing ecommerce tracking and data accuracy. Its effectiveness, combined with a strong support team, makes it a recommended solution for merchants looking to optimize their tracking capabilities. However, significant negative experiences point to potential areas for caution—the app's value might depend heavily on the quality of initial setup and ongoing support. Merchants are advised to ensure expert installation and maintain proactive communication with the support team to fully leverage its benefits.

Arhaus

Jan 22, 2025  on Shopify

Elevar has tremendously improved our tracking across all platforms. Seeing tangible results immediately was very satisfying and we were able to capture many more events that the standard GTM set up was not capturing. We saw an immediate 50% higher add to cart events, a lift in Meta ROAS, and solidified GA4 - a platform that, historically, has not been exceptionally consistent prior. This is a no brainer if you are looking to bolster your data. This simply helps you capture more of the data that is actually happening on your website. Iago Gomes was our implementation specialist and it was truly a pleasure working with him. He was able to answer the many questions we had and made us feel very confident in the approach. The go-live was surprisingly simple, and went without a hitch. We could not afford to have anything go wrong with the implementation and we have been very happy with the results. I can't recommend Elevar enough.

Movieposters.com

Jan 19, 2025  on Shopify

Fantastic app and experience. Have had a big sales boost with using Elavar. Paul did such a great job helping us figure out our Klaviyo flows and reviewing our Facebook account to ensure everything was working properly. Couldn't recommend this app highly enough!

Mr Pool Man

Dec 17, 2024  on Shopify

Elevar is extremely underrated. Recommended to us by a business coach - A simple set-up process, helpful hands-on team and fair fee results in paying for itself and then some from almost instantly cleaned data. Klaviyo within itself has raised massively in flow revenue, not to mention GA4 and Meta. Elevar is a no-brainer.

Heller Furniture

Dec 01, 2024  on Shopify

Elevar has improved our channel accuracy from ~50% to near 100%. It has been incredible and I highly recommend this. My Implementation specialist, Sourabh was wonderful and super knowledgable.

Magnifaïk

Nov 25, 2024  on Shopify

We recently had the pleasure of working with Sourabh Sharma on integrating the Elevar app into our Shopify store, and I was impressed by the experience. Sourabh demonstrated deep expertise and strong dedication to delivering a seamless setup Throughout the project, Sourabh ensured clear and effective communication, keeping us updated at every step while addressing all our questions and concerns with patience and precision. I highly recommend the help of the Elevar team for implementing this solution on your website!

Dragonfly

Nov 19, 2024  on Shopify

Why Did Elevar Cost Us Millions? One year ago, we decided to improve our conversion tracking on Facebook and Google Ads, so we switched to Elevar. To ensure everything would work flawlessly from the start, we even paid a few hundred dollars extra for their expert installation. To our surprise, once the work was handed over, there was a 35% inaccuracy in tracking—even worse than before Elevar. Despite repeated assurances from Elevar that everything was fine, the issue persisted. Their approach to addressing the problem was superficial at best, and time kept slipping away. The result? Several months of essentially non-functional tracking, during which we spent a fortune on campaign costs while losing even more revenue due to the missing 35% of data and conversions. Running campaigns effectively with such inaccurate data was impossible. When the situation became unbearable, we decided to leave Elevar and requested a refund for the installation and subscription fees. Instead of issuing a refund, they suddenly assigned someone more experienced to fix the tracking. It finally started working properly, but the financial losses caused by their negligence were irreparable. As compensation, they offered us a lifetime 50% discount on the subscription. For a while, the tracking worked. Then we encountered a new issue—this time with tracking in Klaviyo. Shopify launched a server-side integration with Klaviyo, but Elevar failed to notify customers that this major change would affect them. A single email alert could have prevented the losses. As a result, our Klaviyo tracking stopped working, bringing all our flows to a halt. Once again, Elevar's response was evasive—they wouldn’t admit whether Shopify’s server-side integration conflicted with their own tracking. After weeks of back-and-forth communication, it was confirmed that it did. Their proposed solution? Duplicating our flows: one set running on Shopify’s tracking and the other on Elevar’s. This approach was labor-intensive and utterly pointless. More money wasted. Adding insult to injury, during this ordeal, their support casually mentioned that we were on an outdated plan that wasn’t advantageous anymore. Following their advice, we switched to a new plan. Something felt off, so I reviewed their original pricing. It turned out the new plan wasn’t more advantageous at all—it was worse. When confronted, their support responded with the same arrogant attitude we had come to expect. So much for their apology with the 50% discount—it didn’t last long. This isn’t just about money; it’s about principles. Now, five days before our biggest sales event—Black Week—we’re facing another disaster. For two months, Google had blocked all our custom retargeting audiences. After extensive investigation, we discovered that Elevar was at fault again. They had failed to meet Google Consent V2 requirements. For years, we had been using the Pandectes app for Google Consent without issues. However, Elevar implemented a half-baked consent solution without notifying us, negatively affecting the functionality of the Pandectes app. The result? We lost months of retargeting data and spent endless hours communicating with Google support to determine why our audiences were completely blocked. By the way, these audiences won’t reactivate—we are starting completely from scratch. And imagine the impact of losing a 540-day audience window, especially before Black Week! A single email alert from Elevar could have prevented these losses. We’re talking about millions here. So now, with just five days until Black Week, we have no retargeting audiences collected. Elevar’s response? Arrogant as ever. They’re demanding another $1,000 for an “expert installation” to fix the issue—despite knowing the extent of the damage they’ve caused. They’re fully aware we plan to leave them right after Black Week, but we don’t have time to implement a new tracking system before such a critical event. In nearly two years of working with Elevar, the financial losses we’ve incurred are staggering. Even if they offered us a free subscription for a thousand years, it wouldn’t begin to cover the damage. As the saying goes, what doesn’t kill you makes you stronger. Hopefully, someone can learn from our mistakes and avoid the unnecessary stress and financial loss we’ve endured with Elevar.

Whistlefish

Nov 11, 2024  on Shopify

We are on the Business tier of the app and have found the team at Elevar to be very helpful in getting us onboarded. They have a great technical understanding of both Client and Server-side tracking and GTM.

Lofta

Nov 06, 2024  on Shopify

Great peace of mind to know that conversions and pixels are connected properly. Super easy Shopify integration, we mainly use this as data layer. We also paid for the GTM account cleanup and the person assigned to our account was very knowledgable. Great value for the money.

Bare Necessities

Oct 24, 2024  on Shopify

Our experience with Elevar has been nothing but professional. The team, especially Darshak Patel, is incredibly knowledgeable on setting up the various marketing channels for tracking as well as GTM setups. Darshak has spent numerous hours on calls with myself walking me through different integrations as well as verifying all the channels are set up properly and tracking data as expected. I highly recommend Elevar, and I would recommend you request Darshak as your implementation leader.

Thread Performance

Oct 24, 2024  on Shopify

Great team at Elevar! Easy implementation process and they were supportive through the whole transition.

Arcadia Publishing

Oct 20, 2024  on Shopify

This app is highly underappreciated. Elevar is more than a server-side conversion tracking optimization app. Elevar also provides support with GTM tags, installation of tracking pixels, and integrations of your Shopify store with Google Analytics event tracking. Their support and documentation are truly world class. I've attended two of Elevar's conferences it is very evident by listening to the content of the presenters that Elevar rubs elbows with those on the cutting edge of ecommerce. The founder of Elevar recruits only the best analysts and marketers in the world, so their depth of knowledge on conversion tracking and marketing are second to none. If you want to take your ad marketing, analytics, and CRO to the next level while future proofing your website from increasing client browser restrictions, I highly recommend installing this app. It is a no-brainer and your marketing teams will thank you!

Arcadia Publishing

Oct 16, 2024  on Shopify

This app is highly underappreciated. Elevar is more than a server-side conversion tracking service. They also provide support with GTM tags and Google Analytics integrations. Their support and documentation are world class. I've attended two of their conferences and learned so much about CRO, business growth strategies, and marketing. The founder of Elevar recruits only the best analysts marketers in the world, so their depth of knowledge on conversion tracking are second to none. If you want to take your ad marketing to the next level and future proof your website, I highly recommend installing this app. It is a no-brainer!

Tracie Martyn

Oct 08, 2024  on Shopify

Very grateful to the Elevar team, they care and are very knowledgeable a powerful combination, thank you !

Mintcute

Oct 06, 2024  on Shopify

one question, I send them email 5 times, every time they answer someting else, but never answer directly

Minimify

Oct 02, 2024  on Shopify

Updated** I had issues at the start due to my old tracking, however Paul from Elevar helped me out resolve our issues.

Well Portra

Sep 22, 2024  on Shopify

The team at Elevar has a tech support beyond 5 star. They helped us with our tagging and tracking. And the App is working perfectly, we have 100% matching events.

Codex Labs Corp

Sep 16, 2024  on Shopify

Wow very professional and make sure everything is smooth with there support the app is also working well. Getting way more data on GA as well as Facebook.

Marathon Watch

Sep 03, 2024  on Shopify

I recently collaborated with Sourabh Sharma on implementing the Elevar app for our Shopify store, and I am thoroughly impressed with the experience. From the outset, Sourabh demonstrated exceptional professionalism, expertise, and commitment to ensuring a seamless setup process. Sourabh maintained clear and effective communication throughout the project, keeping us informed at every stage and addressing all our questions and concerns with patience and clarity. His ability to work collaboratively with our team made the entire process smooth and efficient. The implementation was completed on schedule, and the results have been excellent. Our conversion tracking is now more precise, and we've already observed improvements in our Meta and Klaviyo performance due to the session enrichment feature. I highly recommend Sourabh and the Elevar app to any Shopify store seeking to enhance their conversion tracking capabilities. His dedication to customer satisfaction and technical proficiency truly distinguish him. Thank you, Sourabh, for your outstanding service!

Titan Fitness

Aug 20, 2024  on Shopify

Worth every dollar. We paid for Elevar's white glove implementation for our 3 brands migrating to Shopify Plus and I'm glad we did. Sourabh was amazing and made the setup seamless and tailored exactly to what we needed. I highly recommend Elevar and their services team.

Golden Steer

Aug 18, 2024  on Shopify

I worked with Iago on implementation and he was extremely diligent, professional, helpful, and kind. He taught me a lot about Elevar throughout the process as well, which I really appreciated.

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