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Customer reviews: Elevar Conversion Tracking

Develop by Elevar

Reviews (137)

Overall rating
4.7

What Merchants Think

The Elevar Conversion Tracking app is highly praised by many merchants for its ability to significantly improve tracking accuracy and boost sales through enhanced conversion data. Users report positive experiences with the app’s efficient customer service and seamless setup process, often highlighting individual team members for their exceptional support. Some users, however, encountered serious issues that led to significant financial impacts, citing ineffective tracking and poor customer communication as core problems. Despite these concerns, many consider Elevar a valuable tool for optimizing ecommerce data tracking.

Key Strengths

  • Improvement in tracking accuracy and event capture across multiple platforms.
  • Excellent and knowledgeable customer support, with specific praise for team members like Iago Gomes and Sourabh Sharma.
  • Smooth implementation process and professional handling of setup.
  • Provision of comprehensive guides and documentation for installation and use.
  • Ability to enhance marketing efforts through improved data collection and application.

Common Concerns

  • Serious tracking inaccuracies experienced by some users, leading to substantial financial losses.
  • Inadequate communication regarding changes that impact functionality, such as integrations with platforms like Klaviyo.
  • Issues with support responsiveness and resolution of complex problems.
  • Concerns about pricing plans not being advantageous after switching.
  • Challenges with integrating and maintaining tracking across complex ecommerce setups.

Final Thoughts

Overall, Elevar Conversion Tracking is regarded by many users as a powerful tool for enhancing ecommerce tracking and data accuracy. Its effectiveness, combined with a strong support team, makes it a recommended solution for merchants looking to optimize their tracking capabilities. However, significant negative experiences point to potential areas for caution—the app's value might depend heavily on the quality of initial setup and ongoing support. Merchants are advised to ensure expert installation and maintain proactive communication with the support team to fully leverage its benefits.

Lectron Fuel Systems

Jun 12, 2025  on Shopify

The consolidation of events is excellent and has improved the quality scores. The integration ability with other apps is easy and a great pairing with Klaviyo. I would highly recommend paying for the professional setup/installation. The onboarding process is top quality.

BB Company

Jun 10, 2025  on Shopify

Great support from the Elevar team throughout the implementation. Even after we did the initial setup, the continue to be very responsive to our requests and questions. Thank you Sourabh Sharma for such a stellar job in helping us get Elevar up and running! Recommended app for server-side tracking.

Fallain Fitness

May 28, 2025  on Shopify

I had an issue with tracking for around 14 months. Several community chats, escalations to shopify and contacting 'shopify experts' later I could still not solve what the problem was. I downloaded Elevar and spoke with a client support manager Robin who identified the issue in a day. Every since he's been in constant contact to help iron out all the issues and we're now tracking all our data correctly. Thank you Robin and Elevar!

LITTLE RAD THINGS

May 02, 2025  on Shopify

They continue to charge you after uninstalling and cancelling your plan. Awful support. I am now $700 in charges without even using the stupid thing because it made absolutely 0 impact to my tracking. Don't use unless you like literally lighting money on fire.

Juniper Books

Apr 29, 2025  on Shopify

The implementation for our client was seamless and Sourabh was amazing at helping with all our questions, follow-ups and QA! Definitely recommend for others!

Secret Nature

Apr 28, 2025  on Shopify

As a Shopify store owner focused heavily on growth through paid ads, email, and analytics, I can't say enough good things about Elevar. Honestly, an app rarely overdelivers — most Shopify apps promise big things and end up just being another dashboard to manage. But Elevar blew me away. From a marketing perspective, it's been a total game changer. Within hours of setup, we had server-side tracking, client-side tracking, enhanced conversions, Meta CAPI (Conversions API), and GA4 events firing correctly, without having to guess whether our data was trustworthy. Before Elevar, even with "manual" setups and expensive agency help, there were gaps in our data, and it always felt like we were flying blind. Now? We finally have clean, reliable attribution data across Meta Ads, Google Ads, and Klaviyo. That clarity is translating directly into better ad optimization and real ROAS improvements.

Orgain

Apr 21, 2025  on Shopify

The Elevar team made the onboarding extremely simple and straightfoward. (Thanks Darshak). We now have much more confidence in our data and attribution.

Apria Home

Mar 27, 2025  on Shopify

Happy with the Elevar app and implementation process. We have gone through the implementation and audit process across a couple different brands, each time the technical resource assigned has been very competent, friendly and thorough. This time around, Darshak was in charge of our audit and we are happy with the results. Thanks!

Imperial

Mar 17, 2025  on Shopify

The Elevar team has been fantastic to work with. Their support has been prompt and thorough. They have answered every question we've had with clarity and expertise, and now we have more data flowing than ever before. We're really impressed with their dedication—highly recommend!

Moda Xpress

Mar 12, 2025  on Shopify

Great app but you need to get the expert set up done. I tried doing it myself and had duplicate transactions/data etc. Once the elevar team got involved, they cleaned up all my google analytics and tags so that the data is now 100% accurate. If you're running ads on multiple platforms, this is a must!

No Blue Light Glasses

Feb 26, 2025  on Shopify

I cannot speak highly enough of my experience with Elevar's tracking solution and their outstanding customer support. The app works flawlessly, providing accurate and reliable tracking data that has significantly improved our marketing performance. What truly sets Elevar apart is their customer support team, especially Mario. His expertise and willingness to help were remarkable. When I encountered some configuration challenges with custom events and time on page tracking, Mario provided detailed, clear explanations that went beyond just fixing the immediate issues—he ensured I understood the underlying concepts. The documentation is comprehensive, but having Mario patiently walk me through the more complex aspects of both client-side and server-side implementations made all the difference. He responded promptly to all my questions and followed up to make sure everything was working correctly. If you're looking for a robust tracking solution backed by a team that genuinely cares about your success, I wholeheartedly recommend Elevar. Their technical excellence combined with exceptional customer service has made them an invaluable partner for our business.

The Detox Market

Feb 24, 2025  on Shopify

We’ve been using Elevar for a few months, and it’s been a game-changer. The integration with Shopify Plus was seamless, and our data accuracy has significantly improved. The support team is ​g​reat, knowledgeable, responsive and genuinely helpful. Highly recommended!

Big Blanket Сo®

Feb 18, 2025  on Shopify

We have been clients of Elevar since 2021. Out of nowhere, Paul — the "customer success manager" contacted us stating our subscription cost would increase by 180%, without warning or prior communication. We value Elevar and have been happy to pay an appropriate price increase, however, the approach and tact was all wrong. Sadly, this is the current state of SAAS providers.They feel that once you're committed to a platform they can increase costs at will.

Arhaus

Jan 22, 2025  on Shopify

Elevar has tremendously improved our tracking across all platforms. Seeing tangible results immediately was very satisfying and we were able to capture many more events that the standard GTM set up was not capturing. We saw an immediate 50% higher add to cart events, a lift in Meta ROAS, and solidified GA4 - a platform that, historically, has not been exceptionally consistent prior. This is a no brainer if you are looking to bolster your data. This simply helps you capture more of the data that is actually happening on your website. Iago Gomes was our implementation specialist and it was truly a pleasure working with him. He was able to answer the many questions we had and made us feel very confident in the approach. The go-live was surprisingly simple, and went without a hitch. We could not afford to have anything go wrong with the implementation and we have been very happy with the results. I can't recommend Elevar enough.

Movieposters.com

Jan 19, 2025  on Shopify

Fantastic app and experience. Have had a big sales boost with using Elavar. Paul did such a great job helping us figure out our Klaviyo flows and reviewing our Facebook account to ensure everything was working properly. Couldn't recommend this app highly enough!

Mr Pool Man

Dec 17, 2024  on Shopify

Elevar is extremely underrated. Recommended to us by a business coach - A simple set-up process, helpful hands-on team and fair fee results in paying for itself and then some from almost instantly cleaned data. Klaviyo within itself has raised massively in flow revenue, not to mention GA4 and Meta. Elevar is a no-brainer.

Heller Furniture

Dec 01, 2024  on Shopify

Elevar has improved our channel accuracy from ~50% to near 100%. It has been incredible and I highly recommend this. My Implementation specialist, Sourabh was wonderful and super knowledgable.

Magnifaïk

Nov 25, 2024  on Shopify

We recently had the pleasure of working with Sourabh Sharma on integrating the Elevar app into our Shopify store, and I was impressed by the experience. Sourabh demonstrated deep expertise and strong dedication to delivering a seamless setup Throughout the project, Sourabh ensured clear and effective communication, keeping us updated at every step while addressing all our questions and concerns with patience and precision. I highly recommend the help of the Elevar team for implementing this solution on your website!

Dragonfly

Nov 19, 2024  on Shopify

Why Did Elevar Cost Us Millions? One year ago, we decided to improve our conversion tracking on Facebook and Google Ads, so we switched to Elevar. To ensure everything would work flawlessly from the start, we even paid a few hundred dollars extra for their expert installation. To our surprise, once the work was handed over, there was a 35% inaccuracy in tracking—even worse than before Elevar. Despite repeated assurances from Elevar that everything was fine, the issue persisted. Their approach to addressing the problem was superficial at best, and time kept slipping away. The result? Several months of essentially non-functional tracking, during which we spent a fortune on campaign costs while losing even more revenue due to the missing 35% of data and conversions. Running campaigns effectively with such inaccurate data was impossible. When the situation became unbearable, we decided to leave Elevar and requested a refund for the installation and subscription fees. Instead of issuing a refund, they suddenly assigned someone more experienced to fix the tracking. It finally started working properly, but the financial losses caused by their negligence were irreparable. As compensation, they offered us a lifetime 50% discount on the subscription. For a while, the tracking worked. Then we encountered a new issue—this time with tracking in Klaviyo. Shopify launched a server-side integration with Klaviyo, but Elevar failed to notify customers that this major change would affect them. A single email alert could have prevented the losses. As a result, our Klaviyo tracking stopped working, bringing all our flows to a halt. Once again, Elevar's response was evasive—they wouldn’t admit whether Shopify’s server-side integration conflicted with their own tracking. After weeks of back-and-forth communication, it was confirmed that it did. Their proposed solution? Duplicating our flows: one set running on Shopify’s tracking and the other on Elevar’s. This approach was labor-intensive and utterly pointless. More money wasted. Adding insult to injury, during this ordeal, their support casually mentioned that we were on an outdated plan that wasn’t advantageous anymore. Following their advice, we switched to a new plan. Something felt off, so I reviewed their original pricing. It turned out the new plan wasn’t more advantageous at all—it was worse. When confronted, their support responded with the same arrogant attitude we had come to expect. So much for their apology with the 50% discount—it didn’t last long. This isn’t just about money; it’s about principles. Now, five days before our biggest sales event—Black Week—we’re facing another disaster. For two months, Google had blocked all our custom retargeting audiences. After extensive investigation, we discovered that Elevar was at fault again. They had failed to meet Google Consent V2 requirements. For years, we had been using the Pandectes app for Google Consent without issues. However, Elevar implemented a half-baked consent solution without notifying us, negatively affecting the functionality of the Pandectes app. The result? We lost months of retargeting data and spent endless hours communicating with Google support to determine why our audiences were completely blocked. By the way, these audiences won’t reactivate—we are starting completely from scratch. And imagine the impact of losing a 540-day audience window, especially before Black Week! A single email alert from Elevar could have prevented these losses. We’re talking about millions here. So now, with just five days until Black Week, we have no retargeting audiences collected. Elevar’s response? Arrogant as ever. They’re demanding another $1,000 for an “expert installation” to fix the issue—despite knowing the extent of the damage they’ve caused. They’re fully aware we plan to leave them right after Black Week, but we don’t have time to implement a new tracking system before such a critical event. In nearly two years of working with Elevar, the financial losses we’ve incurred are staggering. Even if they offered us a free subscription for a thousand years, it wouldn’t begin to cover the damage. As the saying goes, what doesn’t kill you makes you stronger. Hopefully, someone can learn from our mistakes and avoid the unnecessary stress and financial loss we’ve endured with Elevar.

Whistlefish

Nov 11, 2024  on Shopify

We are on the Business tier of the app and have found the team at Elevar to be very helpful in getting us onboarded. They have a great technical understanding of both Client and Server-side tracking and GTM.

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