I tried to contact them but they wrote a noreply email, the chat of the app is completely stuck. I would like to solve an issue about the upcoming change of the Order Status Page Additional Scripts box as part of the move to Checkout Extensibility. But it's impossibile to contact them :(

I’ve been using Elevar for some time now and can confidently say that the system works very well — it’s reliable, efficient, and does exactly what it's supposed to do. However, what truly sets Elevar apart is the exceptional quality of their customer support. In particular, I want to highlight the outstanding help I received from Jonah from the Support team. His responses to my questions and concerns were not only fast but also incredibly detailed and helpful. He went far beyond what you would typically expect from professional service support — providing thoughtful insights, tailored guidance, and proactive suggestions that added real value to my setup. Thanks to this high level of support, I can fully recommend Elevar to any business looking for a reliable solution backed by a truly dedicated team. Jonah's professionalism and willingness to go the extra mile made all the difference.

Working with Elevar has noticeably improved our tracking setup,much more reliable and accurate now. A big shoutout to Felipe Paduano, who was incredibly helpful throughout the process. He was always available, took the time to explain things clearly, and made the whole integration smoother for us. His support was genuinely appreciated.

Our experience with Elevar has been excellent from start to finish. The team is highly professional and truly understands how to set up accurate tracking across marketing channels. We worked closely with Darshak Patel, who dedicated a lot of time to guiding us through the process, answering all our questions, and ensuring everything was implemented correctly and working as expected. I highly recommend Elevar, and if you have the chance to work with Darshak, you’ll be in very good hands.

So far so good! Data clean and properly presented. It's a bit of a heavy lift to get it all set up if you're non-technical. Spending some time in the team to get it all nailed and hoping to see the results soon. Would recommend to explore vs. other options on the market.

The consolidation of events is excellent and has improved the quality scores. The integration ability with other apps is easy and a great pairing with Klaviyo. I would highly recommend paying for the professional setup/installation. The onboarding process is top quality.

Great support from the Elevar team throughout the implementation. Even after we did the initial setup, the continue to be very responsive to our requests and questions. Thank you Sourabh Sharma for such a stellar job in helping us get Elevar up and running! Recommended app for server-side tracking.

I had an issue with tracking for around 14 months. Several community chats, escalations to shopify and contacting 'shopify experts' later I could still not solve what the problem was. I downloaded Elevar and spoke with a client support manager Robin who identified the issue in a day. Every since he's been in constant contact to help iron out all the issues and we're now tracking all our data correctly. Thank you Robin and Elevar!

They continue to charge you after uninstalling and cancelling your plan. Awful support. I am now $700 in charges without even using the stupid thing because it made absolutely 0 impact to my tracking. Don't use unless you like literally lighting money on fire.

The implementation for our client was seamless and Sourabh was amazing at helping with all our questions, follow-ups and QA! Definitely recommend for others!