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Customer reviews: Globo Mega Menu, Navigation

Develop by Globo.io

The Globo Mega Menu app enhances Shopify store navigation with customizable, user-friendly menus. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (800)

Overall rating
4.9

What Merchants Think

Merchants have generally expressed a high level of satisfaction with "Globo Mega Menu, Navigation." They find the app easy to use, highly customizable, and essential for improving website navigation. The standout feature for many users is the excellent customer support, frequently praised for its promptness and effectiveness, particularly noting individuals like Sarah and Helen. However, there are some merchants who have encountered issues with specific features and limitations.

Key Strengths

  • Easy to use and navigate, even for beginners.
  • Highly customizable with a wide range of design options.
  • Excellent customer support, with multiple mentions of specific team members like Sarah and Helen.
  • Quick response time to queries and issues.
  • Effective in resolving both basic and complex customization needs.

Common Concerns

  • Some features do not work as intended in the updated versions.
  • Limited functionality in the free plan, leading to unexpected issues for some users.
  • Lag and compatibility issues with certain Shopify themes, particularly Dawn.
  • Lack of responsiveness in the CSS and icons not using SVGs.
  • Insufficient documentation, which can lead to challenges in setup and use.

Final Thoughts

The "Globo Mega Menu, Navigation" app is a robust solution for merchants seeking to improve website navigation with a highly customizable menu. It is recognized for its intuitive design and the exceptional support provided by its customer service team. While the app has some limitations, particularly in its free version, the overall reception is positive, making it a recommended choice for enhancing menu functionality on Shopify sites.

Clever Cycles Bike & Ebike Store

Aug 13, 2025  on Shopify

Menus can get confusing quickly. This app lets you create robust menus easily. We had a little display issue with a second mega menu on one page and it was resolved quickly. Support is topnotch.

Maison d'Exception

Aug 13, 2025  on Shopify

Bonne application, besoin d'aide? ils sont actifs et rapide pour aider. Je recommande ! J'ai eu Sarah qui m'a fortement conseiller et aider à gérer mon problème.

KingSidorak's Store

Aug 10, 2025  on Shopify

I just wanted to try the free version before deciding on it, so I stripped everything and tried one button. As I tried to publish it, it told me I had a ton of features, and absolutely need premium. What a waste of time

Neonbir

Aug 09, 2025  on Shopify

I’ve been using the Globo Mega Menu for a while now, and it has completely transformed the navigation experience in my store. The drag-and-drop builder makes it very easy to create and customize multi-level dropdown menus without any coding. I especially love that I can add product images, icons, and collections directly to the menu, making it both functional and visually appealing. It’s fully responsive, so everything looks great on mobile as well. Special thanks to Sarah from their support team for her quick and helpful assistance — she made the setup process even smoother. Highly recommended for any Shopify store looking to improve navigation and user experience!

SAMKRAFT

Aug 08, 2025  on Shopify

We've just opted for the payment plan for the Globo Mega Menu app and we are happy with it for what we need! I had some questions about image insertion and Sarah from their team helped me quickly and very clearly! She really did her utmost best to guide me through the process in a kind and professional way.

My Fly 3D Prints, LLC

Aug 07, 2025  on Shopify

its a great app with excellent customer service. Thank you Sarah for the fast response and solution.

ASAHOM

Jul 31, 2025  on Shopify

Great plugin that makes my menu look beautiful. Their customer service is also amazing. They respond very quickly and help me solve my problems. 5 stars recommended.

Endea Church

Jul 30, 2025  on Shopify

App works Great. Needed some help from the support team, and Helen was able to help resolve our problem very quickly. Thanks!

ONEKEEPER USA

Jul 30, 2025  on Shopify

The app is amazing, easy to use and most important, the support is outstanding. They helped me to set up the first menu and they made a few adjustments based on some feedback pretty quick.

Woolpack – tierfreundlich, ökologisch und fair

Jul 30, 2025  on Shopify

Die Einrichtung der App war für uns nicht ganz frei von Komplikationen und die App übernimmt auch noch nicht alle Design-Änderungen, aber damit können wir leben. Die Supporterreichbarkeit und der Support von Sarah, Andrew und dem Entwickler-Team im Hintergrund hingegen war einwandfrei und sehr freundlich! Einzige Kritik, wenn die Leute nach Hause gehen, weil bei Ihnen gerade Nacht ist, wäre das gut zu wissen :-)!

adoebike-usa

Jul 28, 2025  on Shopify

Sarah and the Globo Mega Menu team are great! Truly helped me with a fast turnaround when I couldn't figure something out. Look forward to trying some of the company's other apps!

f u n k + f i n a

Jul 27, 2025  on Shopify

The support help is next-level! They really want you to succeed and I appreciated the contact greatly

ThrottleHaus Coffee & Teas

Jul 26, 2025  on Shopify

Excellent App & Even Better Support! I’ve been using Globo Mega Menu for my store, and while the app itself is packed with powerful, easy-to-use features, what really impressed me was the incredible customer service. After responding to a feedback poll where I expressed some frustration about a minor issue, the Globo team personally reached out to me — without me even opening a support ticket! They were proactive, kind, and genuinely committed to helping. They not only resolved my issue quickly, but also made sure I was fully satisfied with the result. The app works beautifully, integrates seamlessly with my store, and gives it that polished, professional navigation I was looking for. But the real standout is knowing the team behind it truly cares about their users. Highly recommended — both for the functionality and the top-tier support. Thanks again, Globo team!

Gusti Canada

Jul 23, 2025  on Shopify

Super équipe, solutions et services ultra rapides et efficaces. Application facile à utiliser et très versatile. Parfait pour un designer graphique sans notion de codage liquid. ----- Great team, ultra-fast and efficient solutions and services. Easy-to-use and highly versatile application. Perfect for graphic designers with no knowledge of Liquid coding.

我的商店

Jul 23, 2025  on Shopify

I encountered many issues when I first started using the app, and I'm very grateful to Sarah for patiently helping me through them. Overall, it's very beginner-friendly, and the page logic is clear and easy to follow. I plan to subscribe and use it long-term.

Fight2Win

Jul 22, 2025  on Shopify

I can honestly say this is a great menu app for both desktop and mobile in one. Also multi-language and really outstanding support from Sarah and the rest of the dev-team. I checked out multiple menu-apps and even one of the most decorated, but this one had the same functions (mobile and desktop friendly) in 1. They worked on some small css issued to get it exactly like I wanted it. Can give everybody full positive feedback on this app and team.

EverLocal

Jul 17, 2025  on Shopify

Exactly what we needed and amazing support! Globo Mega Menu has helped organizing our store’s navigation. It’s super customizable, easy to use, and makes our site look so much more professional. But the real standout is their support team - absolutely top notch. We had a couple of layout issues when first setting it up, and they responded quickly and fixed everything right away. You can tell they really care about making sure the app works smoothly.

PRIDEMARKT

Jul 16, 2025  on Shopify

Toller und schneller Support. Sarah vom Support hat mir schnell geholfen ! Toll wäre wenn die App das Bildformat webp unterstützen würde

sanhodam

Jul 14, 2025  on Shopify

I hit a snag while designing my dropdown menu, but Sarah from Globo Mega Menu jumped in and fixed everything in no time. Her support went way beyond what I’ve experienced with other apps—so good that I can’t imagine switching to anything else. Thanks, Sarah, for the lightning-fast help and for making this app a keeper!

Weird Wolf

Jul 09, 2025  on Shopify

Team is nice and quick to response, resolved the issue so fast. I got stuck as my menu was not showing on the desktop view but on mobile view it was fine, asked about the issue, they got it checked with their team and resolved it.

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