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Customer reviews: Globo Mega Menu, Navigation

Develop by Globo.io

The Globo Mega Menu app enhances Shopify store navigation with customizable, user-friendly menus. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (767)

Overall rating
4.9

What Merchants Think

Merchants have generally expressed a high level of satisfaction with "Globo Mega Menu, Navigation." They find the app easy to use, highly customizable, and essential for improving website navigation. The standout feature for many users is the excellent customer support, frequently praised for its promptness and effectiveness, particularly noting individuals like Sarah and Helen. However, there are some merchants who have encountered issues with specific features and limitations.

Key Strengths

  • Easy to use and navigate, even for beginners.
  • Highly customizable with a wide range of design options.
  • Excellent customer support, with multiple mentions of specific team members like Sarah and Helen.
  • Quick response time to queries and issues.
  • Effective in resolving both basic and complex customization needs.

Common Concerns

  • Some features do not work as intended in the updated versions.
  • Limited functionality in the free plan, leading to unexpected issues for some users.
  • Lag and compatibility issues with certain Shopify themes, particularly Dawn.
  • Lack of responsiveness in the CSS and icons not using SVGs.
  • Insufficient documentation, which can lead to challenges in setup and use.

Final Thoughts

The "Globo Mega Menu, Navigation" app is a robust solution for merchants seeking to improve website navigation with a highly customizable menu. It is recognized for its intuitive design and the exceptional support provided by its customer service team. While the app has some limitations, particularly in its free version, the overall reception is positive, making it a recommended choice for enhancing menu functionality on Shopify sites.

YaMe.vn

Jun 05, 2025  on Shopify

This app is very easy to use with a drag-and-drop interface—no coding needed to create a professional-looking menu. It supports various menu styles (grid layout, images, featured products, etc.), making it easier for customers to navigate and find products. Works well with many themes, smooth and stable performance. The support team is responsive and helpful. Highly recommended for any Shopify store!

Explorer Equip

Jun 04, 2025  on Shopify

amazing app and support. I needed help, it was late during the time, and they were still able to help and fix my issue. Amazing app and team!

Mooi Kamer

Jun 02, 2025  on Shopify

I am impressed with this app so far. Sarah helped me sort out a few glitches. The new menu looks great on my website and will make it a lot easier for my customers to navigate my website. Thank You for the great assistance I received.

LISS | Living in Sunshine

May 29, 2025  on Shopify

So far, so good! Every time I’ve had minor issues here and there, the developers have been incredibly quick to respond and resolve them. I didn’t even need to follow up. The next day, everything was fixed without me needing to elaborate further on the issues. They understood immediately.

Sonilux

May 29, 2025  on Shopify

Very impressed, I had a an issue with my theme, Sarah and the developers fixed everything for me in seconds. Couldn't ask for more

Lab Grown Diamond Demo

May 27, 2025  on Shopify

The team are so supportive! I ran into challenges setting up the mega menu, but the support team was responsive and patient—especially Sarah! She went above and beyond to guide me through every step with clear, thorough answers. The issue was resolved quickly, and now the feature works perfectly!

EmerDepot Medical Supplies

May 27, 2025  on Shopify

I had a few issues with the configuration, and surprisingly — despite it being the weekend and quite late at night — the support team was available and responsive. Thank you for your extended and kind service. Really appreciate the dedication!

URBAN BLOODLINE

May 26, 2025  on Shopify

It make some flash error sometime because it show first old menu and after 1 second show this menu from Globo Mega Menu. Maybe need to see the speed.

Norsat International Inc.

May 22, 2025  on Shopify

I've had a great experience with the app so far, and I want to highlight how impressed I was with the customer support. I reached out with an issue and received a quick response. Sarah was professional, helpful, and resolved everything much faster than I expected.

Äventyrsbutiken

May 22, 2025  on Shopify

Had some issues with getting the menu adapted, got great support at an instant, they also helped out with other items I couldn't figure out. Much better then our last menu

Nordic Catch

May 19, 2025  on Shopify

Huge improvement to the standard menu in my Shopify theme! Took some getting used to on choosing the layouts I liked, but now that I've got it all done, there's been great feedback from customers. I had an issue with something displaying properly on mobile, and Sarah from customer support was able to address it and fix quickly! Thanks!

Dmitry Arch Sketches

May 17, 2025  on Shopify

Hello, I had an issue with my Shopify Site concerning Footer menu. I didn't resolve this issue directly in Shopify chat, and I decided to install Globo Mega Menu with intention to receive a help there. It was not a mistake at all. Though I didn't use the possibilities of Globo, my consultant Henry and Globo team discovered the option to create Footer menu as the internal Shopify option. I'm very thankful to Henry and Globo team for their competent assistance! Maybe in future I will take the advantages from the Globo resources as well.

The Catering Place

May 16, 2025  on Shopify

Fantastic Menu App! Globo Mega Menu has completely transformed the navigation on my site. It's easy to set up, highly customizable, and looks great on both desktop and mobile. The drag-and-drop interface makes organizing menu items a breeze, and the support team is very responsive and helpful. Highly recommended if you're looking for a professional and user-friendly mega menu solution!

Tobacco Lifestyle, Lucky Time Enterprises Limited

May 14, 2025  on Shopify

The Globo support team is very quick on assisting and resolving issues as well as guiding on how to setup the Mega Menu. Thanks for your speed.

Keychron Portugal

May 13, 2025  on Shopify

The app is perfect, the customer service very nice, resolve of my problem quickly, my menu works fine, highly recommend.

Glitter Karma

May 12, 2025  on Shopify

Absolutely impressed by the support from Sarah and the Globo Mega Menu team. I encountered a conflict where both the default Shopify menu and the new Globo menu were displaying at the same time. Sarah responded within minutes, and to my surprise, she quickly coordinated with the developer team to fix the issue flawlessly. On top of that, Sarah also went the extra mile to recommend the most suitable plan for my needs and even helped me apply for a discount (although I had already made the purchase because I couldn't wait to get started). Their efficiency, clarity in communication, and technical problem-solving skills truly exceeded my expectations. I really appreciate their proactive attitude, patience, and the speed at which they handled the problem. Highly recommend both the app and the amazing support team—they made me feel confident and supported during a critical moment for my store.

Tobacco Lifestyle, Lucky Time Enterprises Limited

May 11, 2025  on Shopify

Globo is providing excellent online support and is dedicated to resolve any issues swiftly. We are happy with the solution and their support. Highly recommended app.

Lancaster Gift Box

May 09, 2025  on Shopify

Amazing app and support! The overall ratings for this app was the reason I selected to try it on a clients storefront but it was missing one feature I needed for their custom theme. I reached out to support and Sarah responded super quick with a fix. Using the Mega Menu app is so simple and intuitive and the front-end usability is perfect. I'd highly recommend this app.

AKIVA TECH

May 09, 2025  on Shopify

Sarah was a great help. I had mistakenly clicked something I didn't mean to and she helped me sort it out. Thank you

Morphing Essentials

May 09, 2025  on Shopify

I had a problem with mobile menu. I made a chat with support team and in just 20 minutes everything was working great. Great job.. Keep up like that.

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