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Customer reviews: Globo Mega Menu, Navigation

Develop by Shopify

The Globo Mega Menu app enhances Shopify store navigation with customizable, user-friendly menus. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,044)

Overall rating
4.9

What Merchants Think

Merchants have generally expressed a high level of satisfaction with "Globo Mega Menu, Navigation." They find the app easy to use, highly customizable, and essential for improving website navigation. The standout feature for many users is the excellent customer support, frequently praised for its promptness and effectiveness, particularly noting individuals like Sarah and Helen. However, there are some merchants who have encountered issues with specific features and limitations.

Key Strengths

  • Easy to use and navigate, even for beginners.
  • Highly customizable with a wide range of design options.
  • Excellent customer support, with multiple mentions of specific team members like Sarah and Helen.
  • Quick response time to queries and issues.
  • Effective in resolving both basic and complex customization needs.

Common Concerns

  • Some features do not work as intended in the updated versions.
  • Limited functionality in the free plan, leading to unexpected issues for some users.
  • Lag and compatibility issues with certain Shopify themes, particularly Dawn.
  • Lack of responsiveness in the CSS and icons not using SVGs.
  • Insufficient documentation, which can lead to challenges in setup and use.

Final Thoughts

The "Globo Mega Menu, Navigation" app is a robust solution for merchants seeking to improve website navigation with a highly customizable menu. It is recognized for its intuitive design and the exceptional support provided by its customer service team. While the app has some limitations, particularly in its free version, the overall reception is positive, making it a recommended choice for enhancing menu functionality on Shopify sites.

Aseel North

Jan 07, 2026  on Shopify

Excellent support and a great app overall. The Globo team was incredibly responsive and professional, and they didn’t stop until the issue was fully resolved on the live site (not just the editor). Special thanks to Annie and the dev team for their patience and clear communication. Highly recommend this app if you want both functionality and real support behind it. — Aseel North

AMS

Jan 07, 2026  on Shopify

The globo menu works great. I walked into a problem i could not fix myself. Sarah from Globo helpt me out great with my issue!

Rainbow Lane Store

Jan 06, 2026  on Shopify

Very simple to use app, and help team were very supportive. Helen really helped me sort what i needed!

Helvetpiactér

Jan 06, 2026  on Shopify

Excellent app with outstanding customer support! I've been using Globo Mega Menu for my store and it's been a fantastic tool for creating professional navigation menus. The drag-and-drop builder is intuitive and the customization options are extensive. What really stands out is their customer support! I recently had an issue with horizontal scrolling on my website, and Helen from the Globo team was absolutely amazing. She quickly identified the problem and fixed it in no time. Her professionalism and efficiency were outstanding - she really went above and beyond to help. The app itself offers great value with plenty of features even in the free plan, and the premium features are well worth it. Highly recommend both the app and their support team! Thank you, Helen, for your excellent help!

BLOOME

Jan 05, 2026  on Shopify

Great app and outstanding support! This app does an excellent job managing the menu of our Shopify store. It’s intuitive, flexible, and allows us to customize the navigation exactly the way we need, improving both usability and the overall customer experience. On top of that, the support team is truly outstanding: fast, professional, and always willing to go the extra mile to help. Any time we had a question or needed a small adjustment, they responded quickly and solved it efficiently. Highly recommended if you’re looking for a reliable menu management app with top-tier customer support!

LuxeBrilliance

Jan 02, 2026  on Shopify

Globo Mega Menu has completely upgraded our site navigation. The layout is clean, visually appealing, and very easy for customers to browse. Support is excellent — our issue was resolved quickly with a proper fix. Great app and great team!

M&M Couture

Dec 30, 2025  on Shopify

Outstanding Mega Menu and Exceptional Customer Support! I recently started using Globe's Mega Menu, and I have to say, it's been an excellent experience! The menu is user-friendly, intuitive, and offers a clean, organized layout. It has really enhanced the overall navigation on our website. What stood out the most, however, was their amazing customer support. Helen, in particular, was incredibly supportive and responded promptly to all my questions. She was not only quick to help but also super patient, ensuring I had everything I needed. Her assistance made the entire process seamless, and I really appreciated her dedication. I highly recommend Globe's Mega Menu to anyone looking to improve their website's navigation with a reliable and easy-to-use solution. Plus, their customer service especially Helen makes the experience even better!

Enbeck Aluminum Products

Dec 30, 2025  on Shopify

Great customer support. They handled our site issues quickly and professionally. Had a great experience using the app so far!

P&C Toys Official Online Store

Dec 29, 2025  on Shopify

Great app with excellent support! The mega menu works smoothly and is very flexible. It helped me organize my store navigation much better and saved me a lot of time. I also want to give special thanks to Helen from the support team. She helped me solve my issue quickly and professionally. The response was fast and very clear, and I really appreciate her help. Highly recommend this app, especially with such great customer support!

Shirty

Dec 29, 2025  on Shopify

We’ve received tremendous help in fixing and fine-tuning the app to make it work flawlessly. We couldn’t be happier with the support we’ve been given. A big thank to Helen and the entire team for their outstanding help and dedication.

Cyphür

Dec 27, 2025  on Shopify

Very efficient Menu plugin and great reactivity from the team when needed. Hellen has been very helpful

My Store

Dec 24, 2025  on Shopify

I had a great experience using this app to create a mega menu and enhance the overall look of my website. It’s easy to use and delivers exactly what I needed. At one point, I faced an issue where the menu was not appearing, so I reached out to the support team. Helen assisted me and resolved the issue very quickly. Her support was prompt and helpful. Overall, I’m very satisfied with both the app and the customer support.

VersaDesk

Dec 23, 2025  on Shopify

I'm using 2 Apps from Golbo and both are great. Golbo mega menu support was quick and efficient. Love it!

BeMe

Dec 22, 2025  on Shopify

Mega Menu looks great. A lot of customization available. Helen was great at fixing my issue and was very friendly.

Multiserv

Dec 22, 2025  on Shopify

The Globo Menu is very nice and easy to configure, making setup quick and stress-free. The interface is user-friendly and works smoothly without complications. Customer support is also good, responsive, and helpful when needed. Helen from the support team is especially helpful and good in understanding the issue to resolve.

Pixel Burn Custom Laser Creations

Dec 17, 2025  on Shopify

Absolutely amazing support from the team. Sarah has been nothing short of outstanding. We experienced an issue where another app caused our store to break, forcing us to place the site into maintenance mode. Despite it ultimately having nothing to do with this app, Sarah and the team went above and beyond to investigate the issue, help troubleshoot, and get our store back up and running as quickly as possible. Their willingness to assist, even when the problem sat outside their scope, speaks volumes about their level of support and professionalism. I don’t normally write reviews, but this team genuinely deserves the recognition. Highly recommended. Thank you again, Sarah and the team.

CinloCo

Dec 17, 2025  on Shopify

The best part of the app is the customer support. They've helped me resolve issues quickly and effectively.

FANATICS FAMILY

Dec 16, 2025  on Shopify

sarah's attention is fantastic. The app is amazing too. She helped me so much and the app has everything you need!

Helvetpiactér

Dec 16, 2025  on Shopify

Fast Support, Perfect Solution! We encountered a width limitation issue with the mega menu that made some dropdown items inaccessible. The support team fixed it within hours, and now everything works perfectly! The menu now extends to full width beautifully, and the hover functionality is stable and smooth. Great app with even better support – highly recommend!

Mistore

Dec 11, 2025  on Shopify

The customer service is excellent. Every time I ask Sarah a question, she provides a quick solution and is very patient.

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