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Customer reviews: Globo Mega Menu, Navigation

Develop by Globo.io

Reviews (957)

Overall rating
4.9

What Merchants Think

Merchants have generally expressed a high level of satisfaction with "Globo Mega Menu, Navigation." They find the app easy to use, highly customizable, and essential for improving website navigation. The standout feature for many users is the excellent customer support, frequently praised for its promptness and effectiveness, particularly noting individuals like Sarah and Helen. However, there are some merchants who have encountered issues with specific features and limitations.

Key Strengths

  • Easy to use and navigate, even for beginners.
  • Highly customizable with a wide range of design options.
  • Excellent customer support, with multiple mentions of specific team members like Sarah and Helen.
  • Quick response time to queries and issues.
  • Effective in resolving both basic and complex customization needs.

Common Concerns

  • Some features do not work as intended in the updated versions.
  • Limited functionality in the free plan, leading to unexpected issues for some users.
  • Lag and compatibility issues with certain Shopify themes, particularly Dawn.
  • Lack of responsiveness in the CSS and icons not using SVGs.
  • Insufficient documentation, which can lead to challenges in setup and use.

Final Thoughts

The "Globo Mega Menu, Navigation" app is a robust solution for merchants seeking to improve website navigation with a highly customizable menu. It is recognized for its intuitive design and the exceptional support provided by its customer service team. While the app has some limitations, particularly in its free version, the overall reception is positive, making it a recommended choice for enhancing menu functionality on Shopify sites.

North Drinkware

Feb 19, 2025  on Shopify

Great app, easy to set up and great customer service (in the evenings PST) The features are great and the support team is great!

Rowdy Warehouse

Feb 17, 2025  on Shopify

I have been using the Globo Mega Menu app, and it has exceeded all my expectations! The app is incredibly user-friendly, packed with powerful features, and integrates seamlessly with my store. It allowed me to create a beautiful and organized menu that enhances my customers' shopping experience. A special shoutout to Sarah from the customer support team – she is simply the best! Her responsiveness and dedication to solving my queries were remarkable. She went above and beyond to ensure everything worked perfectly, making the entire setup process smooth and hassle-free. The app works flawlessly with all its functions, and I couldn’t be more satisfied. If you're looking to enhance your store’s navigation and user experience, the Globo Mega Menu app is a must-have. Highly recommended!

Roany Pony Couture

Feb 14, 2025  on Shopify

Fairly easy to navigate especially for someone new to menus. Customer service is quick to respond and very helpful. I really like this app.

EcoPanel Bulgaria

Feb 12, 2025  on Shopify

I've been using it for a bit now and it is perfect for its purpose. It helps our customers navigate the website easier. Support is always on point. Thank you, Globo!

Gigant AB

Feb 06, 2025  on Shopify

Really quick to get started with Globo Mega Menu, intuitive interface and many options to build your navigation with good template. Also got very fast and professional help from Helen in their team when I need some help implementing in new version of our theme.

Hapies

Feb 03, 2025  on Shopify

Support is very professional. They respond very quickly and are helpful. They solve problems and explain everything. I recommend! Helen helped me a lot.

WilsonPayne

Jan 22, 2025  on Shopify

I would certainly recommend GloboMega Menu, Navigation. They understood my requirements right away and produced exactly what I needed. Very prompt (and friendly too).

SML Dizayn

Jan 22, 2025  on Shopify

I sought support from many different people for many different applications. Sarah is by far the person who responds the fastest and produces concrete solutions. Thank you so much.

Solstice

Jan 22, 2025  on Shopify

Nice support and very easy to build a new mega menu on Shopify. Thanks to Sarah, She's very professionnal.

ACMER

Jan 22, 2025  on Shopify

The replies were fast and friendly. The mega menu provided by the template has some limitations, and this plugin solves this problem very well. I would recommend it!

YO Life

Jan 19, 2025  on Shopify

This software is very easy to use, and the customer service team is very patient and responds quickly. I like this software very much and recommend it to everyone.

RTS Tactical

Jan 16, 2025  on Shopify

Sarah has been very responsive to all my questions. She assisted and helped me out on the whole process with regards to customizations on our menu navigation. Thank you Sarah. Thumbs Up!

AskDirect

Jan 16, 2025  on Shopify

This app is simple to use and very much customisable to our needs. The customer service is superb with any issues dealt with immediately response.

KeyUnity

Jan 14, 2025  on Shopify

We've been using it for a long time and have used others before, but none of them are as simple and good as this one for what we need. Customer service is also excellent and helps us out in a timely manner.

Bloom

Jan 13, 2025  on Shopify

Globo Mega Menu is an absolutely fantastic app for customizing header navigation options! The flexibility and range of features it offers make it incredibly easy to create a professional and user-friendly menu for any website. What truly sets this app apart is its outstanding customer support. Sarah, in particular, deserves a huge shoutout for her phenomenal assistance. She went above and beyond to address all my queries and fulfill every custom requirement I had. Her patience, expertise, and prompt responses made the entire process smooth and stress-free. If you're looking for a reliable and customizable mega menu app with exceptional support, I highly recommend Globo Mega Menu. It's a game-changer for website navigation!

American Operator Gear

Jan 06, 2025  on Shopify

One of the best menus I have found on Shopify! Great customer support; I had a small issue with my menu and they fixed it very quickly. The menu is easy to setup and I like all of the options this addon delivers.

What's The Vibe

Dec 31, 2024  on Shopify

I really enjoy it so far! The menu was doing something weird in the vertical position via mobile, but the team fixed the issue with no problem. Even though there is a live chat, just be prepared to wait a typical time frame for issue solving! I was expecting for them to give me the answers to fix things myself, but they did it for me instead. Not bad!

Ascending Lifters

Dec 30, 2024  on Shopify

I was not able to see the app at first, but after talking to the live chat and dev team, they were able to resolve my issue and now I can configure and play around with the app.

Heimfleiss

Dec 29, 2024  on Shopify

Very happy with the support (Sarah) and the app itself. Sarah was very kind, fast and helpful, im really happy with them.

BikePath

Dec 29, 2024  on Shopify

I recently had the pleasure of interacting with their customer service, and I must say, it was an outstanding experience. From the very beginning, the team was incredibly attentive and responsive, addressing all my concerns with patience and expertise. Overall, I am extremely satisfied and would highly recommend their app to anyone seeking excellent customer support. Thank you for such an exceptional experience!

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