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Customer reviews: Globo Mega Menu, Navigation

Develop by Shopify

The Globo Mega Menu app enhances Shopify store navigation with customizable, user-friendly menus. This review covers its features, pricing, and real merchant experiences to help you decide if it’s the right fit for your store.

Reviews (1,013)

Overall rating
4.9

What Merchants Think

Merchants have generally expressed a high level of satisfaction with "Globo Mega Menu, Navigation." They find the app easy to use, highly customizable, and essential for improving website navigation. The standout feature for many users is the excellent customer support, frequently praised for its promptness and effectiveness, particularly noting individuals like Sarah and Helen. However, there are some merchants who have encountered issues with specific features and limitations.

Key Strengths

  • Easy to use and navigate, even for beginners.
  • Highly customizable with a wide range of design options.
  • Excellent customer support, with multiple mentions of specific team members like Sarah and Helen.
  • Quick response time to queries and issues.
  • Effective in resolving both basic and complex customization needs.

Common Concerns

  • Some features do not work as intended in the updated versions.
  • Limited functionality in the free plan, leading to unexpected issues for some users.
  • Lag and compatibility issues with certain Shopify themes, particularly Dawn.
  • Lack of responsiveness in the CSS and icons not using SVGs.
  • Insufficient documentation, which can lead to challenges in setup and use.

Final Thoughts

The "Globo Mega Menu, Navigation" app is a robust solution for merchants seeking to improve website navigation with a highly customizable menu. It is recognized for its intuitive design and the exceptional support provided by its customer service team. While the app has some limitations, particularly in its free version, the overall reception is positive, making it a recommended choice for enhancing menu functionality on Shopify sites.

Pixel Burn Custom Laser Creations

Dec 17, 2025  on Shopify

Absolutely amazing support from the team. Sarah has been nothing short of outstanding. We experienced an issue where another app caused our store to break, forcing us to place the site into maintenance mode. Despite it ultimately having nothing to do with this app, Sarah and the team went above and beyond to investigate the issue, help troubleshoot, and get our store back up and running as quickly as possible. Their willingness to assist, even when the problem sat outside their scope, speaks volumes about their level of support and professionalism. I don’t normally write reviews, but this team genuinely deserves the recognition. Highly recommended. Thank you again, Sarah and the team.

CinloCo

Dec 17, 2025  on Shopify

The best part of the app is the customer support. They've helped me resolve issues quickly and effectively.

FANATICS FAMILY

Dec 16, 2025  on Shopify

sarah's attention is fantastic. The app is amazing too. She helped me so much and the app has everything you need!

Helvetpiactér

Dec 16, 2025  on Shopify

Fast Support, Perfect Solution! We encountered a width limitation issue with the mega menu that made some dropdown items inaccessible. The support team fixed it within hours, and now everything works perfectly! The menu now extends to full width beautifully, and the hover functionality is stable and smooth. Great app with even better support – highly recommend!

Mistore

Dec 11, 2025  on Shopify

The customer service is excellent. Every time I ask Sarah a question, she provides a quick solution and is very patient.

wisaal.co

Dec 10, 2025  on Shopify

an application that is giving website a better look worth trying. Fast response by the client service rep helped in getting things aligned. need no experience that what is needed in application.

Enzyme Science

Dec 09, 2025  on Shopify

Very easy to use, has great features and you can create MULTIPLE menus! This is huge, most other apps fail at this.

Compughana

Dec 08, 2025  on Shopify

Great Support for the App by Sarah! Thank you for fast replies and help. Also easy setup and good features

PYROCA Europe

Dec 08, 2025  on Shopify

great app, lots of features, Sarah from the customer services was very kind and very fastt! I recommend.

Melody Maison Ltd

Dec 05, 2025  on Shopify

Super helpful support. There was a change i wanted so it would work the way we preference currently, and they very quickly were able to change it to exactly what I needed without the faff. Great support, recommend

Gripmate & XYZ

Dec 05, 2025  on Shopify

非常不错, 尤其是Sarah客服可以及时响应客户需求并提供对应的帮助,点赞!~

Viking Dome

Dec 02, 2025  on Shopify

Great app and support team. We wanted to make our meniu wider and with smaller vertical gaps. I could not do it in the app myself, so I contacted the support team and they made it to my liking in 10 minutes. Great support.

Kambukka BE

Nov 26, 2025  on Shopify

I had a particular type of menu in mind. After trying multiple menu apps, this was the only app that could deliver this type of menu. Very pleased with the setup and options in the app. I had a technical problem and Annie was able to help me very quickly.

ventify.pro

Nov 26, 2025  on Shopify

Great Experience with Andrew, very fast and helpful. Could thank him enough. Overall Great Customer Service!!!

Live By The Sword

Nov 26, 2025  on Shopify

The team at Globo menu are very responsive and gets my requests done asap. The app is easy to use and modify. Very good mega menu app for Shopify stores.

Leonids

Nov 25, 2025  on Shopify

The plugin is very easy to use. I was able to master it in just a short time. The customer service is also excellent, especially Sarah, who efficiently helped me complete my setup!

SheSpot

Nov 25, 2025  on Shopify

Very prompt and supportive customer service. Annie was extremely helpful with custom builds for my site. Look forward to seeing the result!

Nic and Evie

Nov 25, 2025  on Shopify

very nice and helped as much as they could as the issue i had we worked out wasn't from their app. cheers

MAWI

Nov 21, 2025  on Shopify

¡Soporte 5 Estrellas! Rápido, Efectivo y Profesional. La aplicación Globo Mega Menu es excelente, pero el soporte técnico es su mayor ventaja. La respuesta es casi inmediata y resuelven los problemas (incluso de compatibilidad con temas) directamente y sin complicaciones.

Viking Dome

Nov 20, 2025  on Shopify

Meniu works great. Had a small problem about glitching, but the support responded in 1 minute and solved the problem in 20 minutes. Recommend the app.

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