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Customer reviews: GLO Color Swatch & Bundles

Develop by Shopify

Reviews (1,395)

Overall rating
4.9

What Merchants Think

Overall, merchants have shown great satisfaction with the "GLO Color Swatch, Variant Image" app. It is widely praised for its user-friendly interface, customization options, and the superior customer support provided, particularly by team members like Sarah, Gemma, and Jay. However, a few merchants expressed concerns over the app's functionality and the occasional need for technical support, which was generally resolved by the responsive support team.

Key Strengths

  • Outstanding customer support, noted for being prompt, helpful, and resolving issues efficiently.
  • User-friendly interface, easy to integrate and set up on Shopify stores.
  • Wide range of customization options for swatches and variant images.
  • Improves product presentation and potentially boosts conversions by enhancing user experience.
  • Cost-effective solution compared to hiring developers for custom coding.

Common Concerns

  • Occasional technical issues and conflicts between features, though often resolved quickly by support.
  • Some users felt pushed towards purchasing a paid plan due to limitations in the free version.
  • Reports of the app not working smoothly in certain scenarios, impacting conversion rates.
  • Minor configuration challenges, requiring assistance from the support team.

Final Thoughts

The "GLO Color Swatch, Variant Image" app is generally well-received by merchants for its effectiveness in enhancing product displays and its strong customer service. Despite a few drawbacks that some users experienced, the app excels in providing a customizable and user-friendly solution for Shopify stores, often with quick and effective customer support to address any issues.

My Baby's Heartbeat Bear

Jan 22, 2025  on Shopify

Lightning fast customer support. Jeff responded immediately, kindly and effeciently. Strong & flexible app that delivers a lot of features that usually require multiple apps. I heavily recommend it!

SLIK&SLEEK

Jan 22, 2025  on Shopify

Amazing app! Extremely easy and user friendly, which saved me over $200 dollars in hiring a web developer to do my swatches. I later had an issue with my thumbnails disappearing and contacted customer service and Jay helped me in less than 5 minutes. Super impressed! Highly recommend!

Intertec Group W.L.L.

Jan 22, 2025  on Shopify

This app is great and the customer service is outstanding, especially Sarah. She went above and beyond to assist immediately if there are any issues on functionality.

NetDécor

Jan 22, 2025  on Shopify

When it works it is great and when it doesn't work , they respon with lightning speed. Honestly it is so refreshing

Luxi Living

Jan 20, 2025  on Shopify

The team is very helpful, especially Sarah, who always responds quickly. The app features are great, and the support is excellent.

anagram

Jan 20, 2025  on Shopify

Great app - so easy to set up and the support team is incredible helpful / super responsive (even with the free package!).

Nuvella Boutique

Jan 20, 2025  on Shopify

Je recommande vivement Glo Color Swatches à quiconque cherche à améliorer ses projets de design. C'est un outil indispensable qui a transformé ma façon de travailler avec les couleurs. Merci, Glo, pour cette magnifique ressource !

LYOMI

Jan 19, 2025  on Shopify

Sarah from Globo’s support team was amazing! She answered all my questions quickly and with kindness. Her efficiency and professionalism made the experience seamless.

MEDICUBE US

Jan 19, 2025  on Shopify

Sarah is truly the best partner. She explains the app features so easily and is very kind. I've been using the app for a while, but I haven't seen an app like this. I highly recommend it!

Lilt Tote

Jan 18, 2025  on Shopify

Still figuring out app features but customer service is amazing. Sarah from Glo has been most helpful and responsive with super quick replies and solutions.

Elentis

Jan 14, 2025  on Shopify

L'équipe du SAV est très gentil et serviable. Mon petit problème à été résolu avec rapidité et de manière professionnelle grâce à Sarah :) Merci

FourYourHome

Jan 13, 2025  on Shopify

Great App! If you got any problems, just use the free chat, they´ll help you immediately. Great service.

SILVER SEA APPAREL

Jan 13, 2025  on Shopify

Glo has been great to work with so far. Sarah and their support team has also been responsive and helpful too!

HOROLUXE

Jan 12, 2025  on Shopify

My site did not display the images depending on the chosen variant, I tried everything to fix this, but it didn't work, I contacted the glocor team and Sarah was very patient and understanding. Finally we were able to put everything in place, thanks for the help Sarah, I appreciated it. I really recommend this app

WearGrain

Jan 09, 2025  on Shopify

I am thoroughly impressed with the app’s support system! It is absolutely top-notch—responsive and incredibly efficient. Whenever I needed assistance, the support team was available within seconds, always ready to help with any questions or issues. It’s reassuring to know that such a responsive team is just a message away. Highly recommend this app for its outstanding customer service!

Innersy Store

Jan 08, 2025  on Shopify

I encountered some issues while using GLO, and Sarah communicated with me promptly and courteously. I appreciate her and the team's help in resolving the problems I faced. I am very happy to recommend GLO to others with similar needs. GLO is easy to set up and provides intuitive results, making it convenient for both experienced and inexperienced users. Thank you again for Sarah's enthusiastic assistance and timely responses.

Viajes 4Patas

Jan 06, 2025  on Shopify

Ens ha sigut de gran ajuda tota l'informació i l'ajuda que ens ha donat la Gemma amb la botiga online i la seva rapidessa i eficiencia a l'horaa de treballar, és una crack!

Berlioz Eyewear

Jan 03, 2025  on Shopify

Globo support team has been able to help me up to the smallest level of detail, to customize and solve the issues I was facing with my team. I've have been helped by Sarah, great communication and great service !

VolteMio

Dec 29, 2024  on Shopify

Great team. I had a problem with the layout of a color palette and gave them access to my site so they could fix it. Fast and efficient as we say back home. Really no trouble at all trusting them Thanks to you Sarah!!!

linvera

Dec 27, 2024  on Shopify

good guidance, was well supported by Jay. explains clearly what I had to do and had a lot of patience, and did an excellent job in solving my problems thanks again Jay

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