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Customer reviews: GLO Color Swatch & Bundles

Develop by Globo.io

Reviews (1,205)

Overall rating
4.9

What Merchants Think

Overall, merchants have shown great satisfaction with the "GLO Color Swatch, Variant Image" app. It is widely praised for its user-friendly interface, customization options, and the superior customer support provided, particularly by team members like Sarah, Gemma, and Jay. However, a few merchants expressed concerns over the app's functionality and the occasional need for technical support, which was generally resolved by the responsive support team.

Key Strengths

  • Outstanding customer support, noted for being prompt, helpful, and resolving issues efficiently.
  • User-friendly interface, easy to integrate and set up on Shopify stores.
  • Wide range of customization options for swatches and variant images.
  • Improves product presentation and potentially boosts conversions by enhancing user experience.
  • Cost-effective solution compared to hiring developers for custom coding.

Common Concerns

  • Occasional technical issues and conflicts between features, though often resolved quickly by support.
  • Some users felt pushed towards purchasing a paid plan due to limitations in the free version.
  • Reports of the app not working smoothly in certain scenarios, impacting conversion rates.
  • Minor configuration challenges, requiring assistance from the support team.

Final Thoughts

The "GLO Color Swatch, Variant Image" app is generally well-received by merchants for its effectiveness in enhancing product displays and its strong customer service. Despite a few drawbacks that some users experienced, the app excels in providing a customizable and user-friendly solution for Shopify stores, often with quick and effective customer support to address any issues.

Prestige

Oct 13, 2024  on Shopify

Great application for customizing your variants. Easy to set up. Responsive customer service that helps out when needed. I recommend this app!

Dorah Jewelry

Oct 13, 2024  on Shopify

Extremely satisfied with the support! Special thanks to Helen, who showed incredible kindness and professionalism. They helped us even with things that weren’t directly related to their responsibilities. A perfect 100 out of 100. Thank you so much!

Lodana

Oct 11, 2024  on Shopify

Excellent service from Gemma at Globo! I recently had an issue with the Glo Swatches, and thankfully, I was assisted by Gemma from Globo. From the very first contact, she was incredibly friendly and helpful. She took the time to listen to my problem and provided a clear, step-by-step solution that worked perfectly. Her knowledge of the product and her patience in explaining everything made the process smooth and efficient. I truly appreciate her professional and friendly approach. Thanks to Gemma’s outstanding service, I know I’ll be choosing Globo again in the future. Highly recommended!

kjop1

Oct 11, 2024  on Shopify

A highly useful app that saves time and is very affordable. The customer service is always accessible and responsive, making the overall experience even better. Gemma was helpsom

Solvera

Oct 10, 2024  on Shopify

Jay was a massive help, I couldnt figure out how to change colour on a specific product and he handled it himself. Highly recommend!

Parfumhuis

Oct 10, 2024  on Shopify

Deze app voldoet geheel aan onze verwachting. Vriendelijk en behulpzame klantenservice. Wij gebruiken hem nu een half jaar.

AeroJewel

Oct 08, 2024  on Shopify

Sarah and the team were absolutely superb! They fixed my issue in a timely, friendly, and professional manner. Thank you so much! I highly recommend Glo Color Swatch!

EIGHT TONE

Oct 06, 2024  on Shopify

I downloaded this app a while ago and when I didn't know how to set up some points but the staff supported it promptly. Very supportive this app's staff!!

LÖMA Paris

Oct 06, 2024  on Shopify

Cette application a complètement transformé ma boutique Shopify ! Elle permet d'ajouter facilement des variantes de couleur et de taille, et tout s'intègre parfaitement avec le design de mes pages produits. Mais ce qui m'a vraiment impressionné, c'est le service client. J'avais quelques questions sur la configuration, et Sarah m'a répondu en un temps record, avec des solutions claires et efficaces. Leur réactivité est incroyable, et ils sont toujours là pour aider. Franchement, si vous cherchez une application pour gérer vos variantes de produits tout en bénéficiant d'un support client au top, n'hésitez pas, c'est celle-ci qu'il vous faut !

Klupko Pet

Oct 06, 2024  on Shopify

I recently contacted Shopify support regarding an issue I was having with my store, and I have to say, the experience was exceptional. The support team was prompt, professional, and highly knowledgeable. They guided me through every step, provided clear instructions, and resolved my issue in no time. Bravo for Sarah :D 10/10

Paramount The Label

Oct 02, 2024  on Shopify

easy to use app and Sarah who i chat with in support is so fast and reliable to help with any issues you may have

K'mana London

Oct 01, 2024  on Shopify

I recently started using this app and have been thoroughly impressed! The features are user-friendly, making it easy to enhance my store. I received fantastic support from Gemma, who was not only incredibly knowledgeable but also super friendly. She was quick to help me resolve all the issues I faced. I highly recommend this app for anyone looking to improve their store.

Asarasi, Inc.

Oct 01, 2024  on Shopify

The app worked fine out of the gate but needed a little support development work to get properly accomplished. The Dev team was awesome and supported our needs multiple times and got the job done. Very happy with the custom app supported by the glob team.

Radical

Sep 30, 2024  on Shopify

The customer service is excellent! No matter what question you have, they are always ready to assist you. If there's something they can't solve directly through the app, they even go the extra mile by customizing a solution for your store. That's truly impressive and makes the experience even better! Highly recommend.

Exxact Sports

Sep 30, 2024  on Shopify

I was extremely impressed with their quick response and efficient support. They addressed my concerns promptly and resolved the issue without any hassle. Their customer service was top-notch, and I appreciate how smoothly the process went. Highly recommend this app and their excellent support team!

Cold Blooded Merch

Sep 29, 2024  on Shopify

Love the functionality of the app and the amazing support I receive. Went above and beyond for assistance. Thank you guys again!

Todo en tu carrito

Sep 29, 2024  on Shopify

Es muy buena, si solo tienes el plan basico es muy bueno para empezar, te permite tener un buen diseño para las variantes de tus productos, también su servicio al usuario es muy bueno, 24/7 , es super rápido y confiable. recomiendo mucho la aplicación

Election Essentials 2024

Sep 28, 2024  on Shopify

I was having an issue with the color options and their support got their developers on it. They were able fix my issue within 24 hours. Highly recommended.

RPG Artworks, LLC

Sep 27, 2024  on Shopify

Thank you so much, Jay! You helped me with something I've been struggling with for days trying to figure out! You're the best!

Tattooed & Successful

Sep 27, 2024  on Shopify

Sarah was amazing to work with and she got right in there to help me and immediately solved the issue I was having! I couldn't figure out how to do it myself and she just used our collab code to go in and do it herself. So helpful! Thank you so much!

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