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Customer reviews: GLO Color Swatch & Bundles

Develop by Globo.io

Reviews (1,205)

Overall rating
4.9

What Merchants Think

Overall, merchants have shown great satisfaction with the "GLO Color Swatch, Variant Image" app. It is widely praised for its user-friendly interface, customization options, and the superior customer support provided, particularly by team members like Sarah, Gemma, and Jay. However, a few merchants expressed concerns over the app's functionality and the occasional need for technical support, which was generally resolved by the responsive support team.

Key Strengths

  • Outstanding customer support, noted for being prompt, helpful, and resolving issues efficiently.
  • User-friendly interface, easy to integrate and set up on Shopify stores.
  • Wide range of customization options for swatches and variant images.
  • Improves product presentation and potentially boosts conversions by enhancing user experience.
  • Cost-effective solution compared to hiring developers for custom coding.

Common Concerns

  • Occasional technical issues and conflicts between features, though often resolved quickly by support.
  • Some users felt pushed towards purchasing a paid plan due to limitations in the free version.
  • Reports of the app not working smoothly in certain scenarios, impacting conversion rates.
  • Minor configuration challenges, requiring assistance from the support team.

Final Thoughts

The "GLO Color Swatch, Variant Image" app is generally well-received by merchants for its effectiveness in enhancing product displays and its strong customer service. Despite a few drawbacks that some users experienced, the app excels in providing a customizable and user-friendly solution for Shopify stores, often with quick and effective customer support to address any issues.

THEIMPRINT

Sep 26, 2024  on Shopify

The team is very efficient and professional in the support provided. It is exactly what I am looking for, linking each product colour in each listing. The whole loading and navigating is very smooth.

Yen Qin

Sep 25, 2024  on Shopify

I was setting up my store and had a complex question. Globo's live support team helped me out within 15 mins. Very responsive and super helpful.

Rosy&Co

Sep 25, 2024  on Shopify

Brilliant, highly recommend. Works and looks amazing and the help center is quick to respond and resolve any issues

Tall Size

Sep 22, 2024  on Shopify

This app was instrumental in transforming our product groupings on our webpage! Additionally, the customer service has been very attentive and has come with easy solutions for any hurdles encountered.

Poppy and Blush

Sep 22, 2024  on Shopify

Requested help via chat. Quick response and quickly resolved by Sarah! She is very friendly and helpful. Super!

Meowtopia

Sep 22, 2024  on Shopify

The GLO Color Swatch app is incredibly easy to use, with an intuitive interface that offers excellent value for its price. The support team is outstanding, quick to respond and consistently delivers exceptional service, ensuring any issues are resolved promptly. One of the most efficient and reliable tools available for Shopify users!

Tatyana Deniz

Sep 20, 2024  on Shopify

It does exactly what I wanted! Beautiful and versatile way to display product variants. Support has been fast and helpful too. I needed to figure out a few functions, and they got back to me with answers within a day. Thank you!

Glamora®

Sep 20, 2024  on Shopify

Gemma is a wonderful support agent that fix an issue I was having in 5 minutes. She made my day and I now put my faith in GLO. I recommend GLO to anyone looking for dat swatch. Nawmeen?!

INES Vegan

Sep 18, 2024  on Shopify

Me encantó el atención del soporte super rápido y amable Pudo solucionar mi problema del variante gracias x el buen trabajo

Modibodi Lietuva

Sep 18, 2024  on Shopify

Jay was so helpful, he showed step by step how to resolve the problem and I was able to resolve within a minute. Thank you so much for your help!

Glowliq

Sep 18, 2024  on Shopify

I would like to express my appreciation for Jay from GLO. He was highly qualified and resolved my issue quickly and efficiently. His professionalism and expertise made the entire process smooth, and I’m very grateful for his help. Thank you!

Confi-Shop

Sep 18, 2024  on Shopify

me costo un poco entenderla pero desde soporte me ayudaron muy bien, muy amables, rápidos y eficientes

Yana™ | For Women By Women

Sep 18, 2024  on Shopify

Probably the best app out here when it comes to variants! The support team is amazing, they helped me with an issue on my store I have been trying to solve for maybe 4 days. I recommend it to anyone!

Ugla Store

Sep 17, 2024  on Shopify

Haven't tried the app fully since we just started, but the custom service was 10/10. Looking forward to use it in the future :)

wurkfurniture

Sep 15, 2024  on Shopify

I downloaded and paid for this app a while ago and had set up a sample product without any issue. But the project was put on hold for a few months so when I got back to adding the images and using the app, I had forgotten how to do it. The little chat box was in the right hand corner of the app so I thought I’d try it. To my surprise someone responded in seconds! They gave me some instructions and asked me to report back on if it worked. I was still having trouble and before I had a chance to even click on the chat box again, the customer service rep was asking me if I was able to do it. When I couldn’t, they got access with my permission to the store and helped me along. Everything seems to be working great and I really appreciate support like that especially when we’re paying for the app.

ICEBRRG

Sep 15, 2024  on Shopify

This app really helped the look of my website! I was able make aesthetic color swatches for each of my variants and easily group the product photos by color as well. Lastly, their customer support is fantastic! I had a few issues I was running into and they fixed it just like that.

PULSE

Sep 15, 2024  on Shopify

Top Service! Innerhalb Sekunden wurde mir geholfen von Sarah. Super Beratung, hilfsbereit und mein Problem wurde sofort gelöst. Ich kann die App jedem weiter empfehlen!

ELYYF

Sep 12, 2024  on Shopify

I had a prpblem and Jay took care of it for me in minutes. He was very kind and a problem solver. I was worried that my problem wouldnt be fixed but Jay handled it easily. Thank you Jay

CPH Bike Shop

Sep 12, 2024  on Shopify

Great app, we have used it for a long time. Even the free version has so much available, and the live customer service is on point. All in all, great!

Petals In Paradise

Sep 11, 2024  on Shopify

Podría ser un poco más amigable para personas que no saben programar, pero su atención al cliente es excelente. Gracias a Sarah, que fue de gran apoyo.

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