They respond relatively fast and will provide guides, pictures, and more sources to help you access all the tools you need.

Response rate is extremely fast, to my delight! Natalie helped to quickly resolve the issues that I faced - not stemming from Pandectes but from other sources - very fast, and shared useful knowledge while at it. So I did not only get help but gained valuable knowledge. Thank you!

The app has many features, and the staff's support is always helpful, quick, and useful. Highly recommended.

Lousy App and Extremely unhelpful support. Last year, when I installed the App, they got partner access to my store and integrated a numbers of tags which were connected through Google App on Shopify. I have long had conflicting issues of duplicating tracking of Ads converstion. When I have found out this App is creating the issue, the App provider did not help . the write very long story and I have difficulty to get substance out of it. They created the mess by accessing to my store, they could solve by accessing again. Probably they do not have competence to help. I do norecommend others to use the App

Natalie was a great help. She was able to assist me quickly and even gave me a tip to improve the cookie banner. Many thanks, Natalie!

Support is always fantastic! Thanks for the extra info re defer script today Ermis! Really great app. Very Kowledgeable chat support.

Great support — Natalie has been lovely, she reviewed all my settings and answered all my questions.

Konstantinos war extrem freundlich und professionell. Er hat sich Zeit für mein Anliegen genommen und es schnell und gut gelöst. Sehr starker Support.

Great app – does exactly what it should. Ermis from the support team helped me super quickly to check whether my store is GDPR compliant. Really appreciated the fast and friendly help!

Très bien et simple d'utilisation ! En plus, Ermis a été de très bons conseils quand j'ai eu besoin d'aide.

I just installed the App now and found it easy to work with. I has one little glitch but all was sorted very quickly after speaking to Natalie. The support was very fast and even gave a great tip to make things even smoother. Thank you

Agents are very helpful and understanding, knowledgeable. I was able to setup the app quicky and get compliant.

Ermis helped me with everything, even with some pretty silly questions, because I'm not very tech-savvy. Overall, your entire support team helped me a lot, but with the others, I felt like they were just giving me general help, whereas Ermis, for example, even checked things for me, so perfect.

Ermis did a great job. Had an issue with a second cookie banner (not produced by pandectes but came from sth. else) and he was able to fix it. Great job!

Getting GDPR Compliant was a completely painless process and Ermis was extremely patient and attentive throughout the setup of the app.

This is a well designed, powerful tool that enables us to be compliant across the globe. We use it on multiple international stores across three different brands. Highly recommended.

Easy to install and setup. Had a minor issue but Natalie on the support chat was on it straight away, incredibly helpful, solving the issue and offering advice to get even better results. Top Marks.

Application is easy to set up and the support is really helpful if something is unclear. Konstantinos stayed with me on chat and guided me until I've set everything correctly.

Absolutely amazing app and service. We love the functionality- even the free version provides so much flexibility compared to the Shopify default solution. Natalie from the service team helped us within minutes to set everything up and have everything running. Thank you so much!!!

I had a great experience with the Pandectes support team. Ermis was extremely helpful, clear, and patient, guiding me step by step to ensure my store was GDPR and Google Consent Mode V2 compliant. I appreciate the thorough checks and fast responses. Thank you, Ermis, for your excellent support!