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Customer reviews: Consentmo GDPR Compliance

Develop by Consentmo

GDPR Backpack helps Shopify merchants comply with EU data protection laws. This review covers its features, pricing, and real user feedback to help you decide if it’s the right app for your store.

Reviews (1,727)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with the Consentmo GDPR Compliance app. It is praised for simplifying the complex process of GDPR compliance, offering excellent customer support, and providing a user-friendly interface. Merchant feedback highlights the app as essential for businesses within the EU needing to ensure compliance with data protection regulations.

Key Strengths

  • Outstanding customer support, especially from representatives like John, Georgi, and Zeus.
  • Ease of installation and configuration.
  • Comprehensive, user-friendly guidance and tutorials.
  • Highly customizable privacy and cookie consent features.
  • Real-time updates and compliance tracking features.

Common Concerns

  • Some users initially found the setup process daunting due to the complexity of GDPR regulations.
  • A few inconsistencies between help pages and Shopify menus can pose challenges during installation.

Final Thoughts

The Consentmo GDPR Compliance app receives strong commendations for its effectiveness in ensuring GDPR compliance in a straightforward manner. Merchants are quick to recommend the app due to its robust support and easy adaptability to business needs. Given its comprehensive feature set and stellar support team, the app remains a highly recommended solution for businesses aiming to comply with GDPR regulations effectively.

Bodnik Bows Shop

Jul 31, 2024  on Shopify

Gute App mit brillantem Service. Ob die Cookie-App an sich besser ist als andere, kann ich nicht sagen, da ich noch nie eine andere verwendet habe. Was diese App jedoch einzigartig macht, ist der damit verbundene Service. Es wird dir nicht nur bei der Einrichtung geholfen, sondern du kannst auch regelmäßig von Mitarbeitern der App überprüfen lassen, ob dein Store auf dem neuesten Stand ist und die gesetzlichen Gegebenheiten einhält. Das macht sie für uns zur unangefochtenen Nr. 1!

Deborah Wilde Books

Jul 29, 2024  on Shopify

Fantastic customer service. Not only do they tell you what you need. They just offer to do it for you. As I told John, that was the best interaction with support I've had.

hellomaco

Jul 29, 2024  on Shopify

Excellent customer support! John from Consentmo GDPR Compliance is responsive and helpful. Step-by-step in chat box to guide us how to complete the compliance setup. Recommended.

The Vita Coco Company Wholesale Store

Jul 28, 2024  on Shopify

Easy to use and the support team was super helpful. Our legal team made a lot of customization requests, and the folks at Consentmo efficiently helped me work through them.

Draquis

Jul 21, 2024  on Shopify

Has been very easy to use so far and great customer service! Generally reply very quickly and they are super helpful.

PERMISOSHOP

Jul 19, 2024  on Shopify

Un servicio de atención al cliente excelente. Una persona te atiende personalmente y de una forma eficaz consigue solventar todas las dudas y problemas. Excelente. 10/10

Fuchsmarkt

Jul 18, 2024  on Shopify

Absolutely thrilled with Consentmo GDPR Compliance! The team was incredibly helpful and answered all my questions with clarity. They were supportive throughout the implementation process and made everything run smoothly. Highly recommend their service for anyone looking to ensure GDPR compliance effortlessly!

Bidetlity

Jul 15, 2024  on Shopify

A really exceptionally super support! Georgi helps very quickly and very individually. Without him I'd feel a bit lost in all the confusion with the regularisations. Thanks!

Dermalogica

Jul 11, 2024  on Shopify

It’s super easy to use. The best part is their fast and helpful support team – they always respond quickly and solve any issues I have. Highly recommended!

SOOTHLA Sweden

Jul 10, 2024  on Shopify

Easy to use and amazing service. I have been using the free version of the app since for almost 2 years now. I needed to install google consent mode v2 to keep my google ads running. I am absolutely not technical, Zeus from their helpdesk helped me out and was very patient. They also have a very elaborate documentation on how to do it yourself, but I was very happy with the personal help. 5 star!

First Help Tech

Jul 09, 2024  on Shopify

We consistently receive exceptional and prompt customer service every single time. Additionally, the customer-friendly instructions for changing or adjusting features are incredibly helpful. Thank you, especially for the assistance from Zeus!

Smartshake

Jul 09, 2024  on Shopify

App offers all options needed for proper consent mode v2. Support is great, fast and helpful. The only thing we don't like is the price, but that's the same on all consent apps.

Home Treasures

Jul 09, 2024  on Shopify

Great app, it does exactly what i need it to do. The customer service is prompt friendly and get things sorted straight away. Keep up the good work.

YALI

Jul 04, 2024  on Shopify

Very helpful customer service - prompt and immediately solved our problem. so far all has proceeded smoothly!

V1CE

Jun 30, 2024  on Shopify

The best cookie app in the entire Shopify store. Believe me, I've tested every app! The support team is really good.

caera.de

Jun 24, 2024  on Shopify

Had an issue caused by another app not by Consentmo and customer support of Consentmo was able to resolve the issue in mere seconds. I was pleasently suprised and our problem was completly resolved.

POE Give A Shirt!

Jun 23, 2024  on Shopify

Consentmo is an easy to use app. And the chat support is excellent. I tried to first figure something out first. Then I contacted Consentmo just to verify my conclusions. Zeus was so patient and professional explaining some things I didn't understand. Same with another support helper months ago. When going with an app, a major part or it is the chat support. Consentmo covers every aspect. You will not be sorry going with Consentmo.

Bible Power

Jun 23, 2024  on Shopify

Die Consentmo GDPR App funktioniert gut. Nach einem Theme-Update hatte ich Probleme, weil der Code nicht mit übertragen wurde. Der Chat-Support reagierte schnell und Georgi war sehr hilfsbereit und freundlich.

Paws-Mart

Jun 20, 2024  on Shopify

Great and fast support, Zeus is a star. I have not tested the app properly yet but it seems to be working fine so far.

Corseteria Lita

Jun 20, 2024  on Shopify

Soluciona el problema de consent V2. La configuración no es compleja y el servicio de atención al cliente es rápido y eficaz. Muy bien por Consentmo que ofrece una solución que debería solucionar Shopify de forma nativa y los usuarios no nos veríamos OBLIGADOS a instalar y pagar aplicaciones de terceros, ya que sin el consent v2 operativo la información que te llega de Google analytics es distorsionada y adicionalmente es muy posible que Google termine penalizando las webs que no tengan implementado el sistema. En resumen es algo imprescindible y necesario, y como tal Shopify debería aportar una solución propia ya que dista mucho de las mejoras optativas de software de terceros por las que un usuario pueda optar de forma voluntaria.

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