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Customer reviews: Consentmo GDPR Compliance

Develop by Shopify

GDPR Backpack helps Shopify merchants comply with EU data protection laws. This review covers its features, pricing, and real user feedback to help you decide if it’s the right app for your store.

Reviews (1,635)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with the Consentmo GDPR Compliance app. It is praised for simplifying the complex process of GDPR compliance, offering excellent customer support, and providing a user-friendly interface. Merchant feedback highlights the app as essential for businesses within the EU needing to ensure compliance with data protection regulations.

Key Strengths

  • Outstanding customer support, especially from representatives like John, Georgi, and Zeus.
  • Ease of installation and configuration.
  • Comprehensive, user-friendly guidance and tutorials.
  • Highly customizable privacy and cookie consent features.
  • Real-time updates and compliance tracking features.

Common Concerns

  • Some users initially found the setup process daunting due to the complexity of GDPR regulations.
  • A few inconsistencies between help pages and Shopify menus can pose challenges during installation.

Final Thoughts

The Consentmo GDPR Compliance app receives strong commendations for its effectiveness in ensuring GDPR compliance in a straightforward manner. Merchants are quick to recommend the app due to its robust support and easy adaptability to business needs. Given its comprehensive feature set and stellar support team, the app remains a highly recommended solution for businesses aiming to comply with GDPR regulations effectively.

HELVIO

Nov 12, 2025  on Shopify

I found this to be better than CookieYes. The documentation is way easier to follow and therefore all the integrations needed to be done. Elena was also super quick and helpful for any queries I had. Highly recommended!

Ellasie

Nov 10, 2025  on Shopify

Great customer service, the app is easy to setup, and better be complaint with the law. Higly recommend specially if you growing your business.

NEOM Wellbeing US

Nov 05, 2025  on Shopify

A simple to use and configure app. Proactive, amazing support. We use across all our territory websites, UK, EU and US.

RELR

Nov 05, 2025  on Shopify

Easy to setup and excellent support. They'll do a check for you for free to ensure everything is working correctly! Highly recommended!

Sfusobuono

Nov 02, 2025  on Shopify

Always fast and reliable support, Georgi always replied in less than 1 minute! Great app, easy to setup and use. Strongly recommended.

Broken Society

Oct 30, 2025  on Shopify

Georgi was incredibly helpful and patient in getting Consentmo set up on our store. The app is also very user-friendly

Outerpreneur

Oct 29, 2025  on Shopify

Great App! Works very well and support is exceptional. I recommend if you want to stay ahead and be compliant.

Chalk Stream

Oct 27, 2025  on Shopify

Support is excellent, Georgi walked me through all the changes I needed to make for cookie consent enforcement going live this week and it went very swimmingly.

Panteer

Oct 27, 2025  on Shopify

Consentmo is working perfectly for us & and the support team helped us within minutes. Very recommended

HUB Footwear

Oct 27, 2025  on Shopify

I've used quite a lot of apps, but Consentmo is 100% one of the best. Really good customer support, shout out to Georgi, you're the man!

Shopaland

Oct 27, 2025  on Shopify

App Fantastica, semplice, completa e con assistenza Clienti sempre velocemente a disposizione! Consigliato 100% in 10 minuti abbiamo configurato tutto in conformità GDPR! Prezzo ragionevole, Super consigliato! Niente di meglio per questa tipologia di app

Trygg365

Oct 26, 2025  on Shopify

Great support! Georgi was very helpful, quick to respond and solved everything smoothly. Thanks for the great service

Raumtapeterie

Oct 24, 2025  on Shopify

I had a fantastic experience with John. He was extremely professional, patient, and knowledgeable, guiding me clearly through the setup process and addressing all my questions promptly. His support made the implementation seamless and stress-free. I truly appreciate his dedication and attention to detail. Thank you John for your excellent support! I highly recommend reaching out to him.

Ellasie

Oct 23, 2025  on Shopify

Very good customer service, the app is easy to setup, and better be complaint with the law. Higly recommend specially if you growing your business.

Gryller

Oct 23, 2025  on Shopify

I've had some problems with another Cookie Solution and switched to this one. to make sure everything works fine, I connected with the support team. Zeus has been incredibly helpful and provided me with immediate feedback that resovled all my requests. Long story short: Cookie banner does what others couldn't do Support: 5-star

HYPS

Oct 22, 2025  on Shopify

Amazing support & perfect compliance setup! The app works flawlessly and the support team is outstanding — they checked my store step by step and made sure everything is 100% GDPR and Swiss DSG compliant. Special thanks to John for his clear instructions and patience Highly recommended for anyone who wants to keep their store legally safe and professional!

Gall & Zick

Oct 17, 2025  on Shopify

Georgi was a great help and fast as well! Everything looks perfect and is working just fine, thank you so much!

Gourmarc Srl

Oct 15, 2025  on Shopify

Davvero disponibili e professionali, mi hanno aiutato nell'installazione del plugin e nei passaggi per renderlo attivo e corretto. Design pulito e bello esteticamente.. di facile utilizzo e comprensione.

Caraibi Isole Da Sogno

Oct 15, 2025  on Shopify

Devo dire di essere molto contento dell’operato, della gentilezza,e della professionalità del team

Trygg365

Oct 14, 2025  on Shopify

After installing this app, my checkout suddenly stopped working. Customers couldn’t complete purchases, and I got error messages saying the checkout was unavailable. It started working again immediately after I removed Consentmo. Support kept repeating that their app “can’t affect checkout,” even though it clearly did. Lost sales, wasted time, and zero accountability from the developers.

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