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Customer reviews: Consentmo GDPR Compliance

Develop by Consentmo

GDPR Backpack helps Shopify merchants comply with EU data protection laws. This review covers its features, pricing, and real user feedback to help you decide if it’s the right app for your store.

Reviews (1,777)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with the Consentmo GDPR Compliance app. It is praised for simplifying the complex process of GDPR compliance, offering excellent customer support, and providing a user-friendly interface. Merchant feedback highlights the app as essential for businesses within the EU needing to ensure compliance with data protection regulations.

Key Strengths

  • Outstanding customer support, especially from representatives like John, Georgi, and Zeus.
  • Ease of installation and configuration.
  • Comprehensive, user-friendly guidance and tutorials.
  • Highly customizable privacy and cookie consent features.
  • Real-time updates and compliance tracking features.

Common Concerns

  • Some users initially found the setup process daunting due to the complexity of GDPR regulations.
  • A few inconsistencies between help pages and Shopify menus can pose challenges during installation.

Final Thoughts

The Consentmo GDPR Compliance app receives strong commendations for its effectiveness in ensuring GDPR compliance in a straightforward manner. Merchants are quick to recommend the app due to its robust support and easy adaptability to business needs. Given its comprehensive feature set and stellar support team, the app remains a highly recommended solution for businesses aiming to comply with GDPR regulations effectively.

Manuka Doctor

May 02, 2025  on Shopify

App is working very well but I am giving 5 stars for the quality of the support. It's a tricky area to navigate and the advice and support from the app is clear and always helpful. Zeus has helped me a few times and very pleased with the help.

LiveFresh

May 02, 2025  on Shopify

Had some issues styling the banner, but Zeus from support was really helpful and made it all work! Thanks again

Mambí

May 02, 2025  on Shopify

This is not only a fantastic app for privacy compliance purposes, but it's also supported by an incredibly helpful team. Georgi fielded a compliance check within just a few minutes of my 2:15 AM request. I wasn't expecting to receive an email, or hear back from a real person, for at least 24 hours. That says alot about the customer service. Very confident in this app/developer.

Holawild

Apr 30, 2025  on Shopify

The app is easy to setup and the support staff are amazing in helping with the latter half of the setup for Google Consent Mode V2. Georgi and Zeus were both very professional and polite through-out.

Retrofitlab.com

Apr 30, 2025  on Shopify

Good app and the Consentmo team is very helpfull to assist and setup the correct settings for compliance.

GardenHearth

Apr 29, 2025  on Shopify

I haven't yet tried all the features, but of the 4-5 apps I've looks at, this one seems to have the best features, nicest interface, and a HUGE amount of help documentation, videos, examples, etc. I really appreciated the personal compliance checkup and help making some of the integrations. Georgi from their team was super helpful and proactive it walking me through exactly how to get my site set up compliantly with the app.

Nada Mas Collection

Apr 28, 2025  on Shopify

Ottima per aderire alle leggi GDPR europee. Assistenza e impostazione dell'app impeccabili. Very thanks to Georgi for the help.

The Hair Fuel

Apr 27, 2025  on Shopify

I've been using the Consentmo GDPR app and couldn't be happier. It's easy to set up, works seamlessly, and gives me peace of mind knowing my site is compliant. On top of that, the customer service is outstanding—Georgi was incredibly helpful, responsive, and went above and beyond to make sure everything was running perfectly. Highly recommend both the app and their amazing support team!

Flaggkompaniet

Apr 26, 2025  on Shopify

Helt vilt bra kundeservice. Jeg var litt stuck med cookie banner og oversettelse til lokalt språk, men kundeservice fikset alt. Veldig hyggelige er det og! 10/10

SPACE ISLAND

Apr 25, 2025  on Shopify

Quick and easy setup! John was super helpful with the coding, and I was up and running immediately. Definitely recommend this app!

Avyrona

Apr 25, 2025  on Shopify

I had some initial issues with the cookie banner not showing up, and it took a while to understand what was going on. But the support I received (especially from John!) was truly helpful and patient. Once everything was configured correctly and the integration script was added, the setup worked as expected. The app itself is full of useful features, and I appreciate that it supports Google Consent Mode V2 even on the lower plan. Great tool for compliance — thank you!

Mondetta

Apr 25, 2025  on Shopify

Zeus and John have both been helpful in making sure we understand how their product works, and more generally how to go about resolving cookie management. We use this app across our multiple Shopify stores.

Universal Colours

Apr 24, 2025  on Shopify

Needed help on our cookie banner and Zeus was extremely quick in responding and got it sorted right away, thank you!

L&T

Apr 23, 2025  on Shopify

Guter Kundensupport, der nicht davor zurückschreckt, auch bei anfallenden Problemen selber mal im Code nachzuschauen. Sehr empfehlenswert!

depauwwonen

Apr 22, 2025  on Shopify

Installed the app and we got great support immediately to make sure all was setup properly. Great service, thank you!

Baerenstyle Strolche

Apr 21, 2025  on Shopify

Initial setup seems to be easy - very good support from John. Hope the app will do what it should be.

El secreto de la Belleza

Apr 21, 2025  on Shopify

Genial me ha ayudado mucho y en muy poco tiempo, super! El servicio rápido, muchas gracias por tu interés, rapidez y amabilidad. Gracias Zeus Con gente así da gusto, hablar.

Arcadia Publishing

Apr 17, 2025  on Shopify

This app is great! It helps our store easily to get into compliance with various privacy laws and regulations that are constantly expanding and changing. Also, the support agent, John, with Consentmo Support is excellent! He always responds so quickly to any concerns or issues I may have while configuring this app. It is great to have a quality app pair with stellar support.

Mel'Uniq

Apr 17, 2025  on Shopify

Great and responsive support, was in touch with Georgi, he immediately replied, gave a diagnostic, clear instructions, and a final check. Thanks a lot!

ZZP Finance

Apr 16, 2025  on Shopify

The app works really well and is easy to use. However I had some difficulties linking my Google Analytics to my store in a compliant manner. It was super easy to get support from this app though! I didn't get any bots but immediately got to talk to a human. Zeus talked me through all the steps with angelic patience and even implemented some of the required code himself. The service made me feel bad that I'm on the free plan right now. Will definitely switch to a paid plan once I have the monthly cashflow to do so

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