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Customer reviews: Consentmo GDPR Compliance

Develop by Shopify

GDPR Backpack helps Shopify merchants comply with EU data protection laws. This review covers its features, pricing, and real user feedback to help you decide if it’s the right app for your store.

Reviews (1,590)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with the Consentmo GDPR Compliance app. It is praised for simplifying the complex process of GDPR compliance, offering excellent customer support, and providing a user-friendly interface. Merchant feedback highlights the app as essential for businesses within the EU needing to ensure compliance with data protection regulations.

Key Strengths

  • Outstanding customer support, especially from representatives like John, Georgi, and Zeus.
  • Ease of installation and configuration.
  • Comprehensive, user-friendly guidance and tutorials.
  • Highly customizable privacy and cookie consent features.
  • Real-time updates and compliance tracking features.

Common Concerns

  • Some users initially found the setup process daunting due to the complexity of GDPR regulations.
  • A few inconsistencies between help pages and Shopify menus can pose challenges during installation.

Final Thoughts

The Consentmo GDPR Compliance app receives strong commendations for its effectiveness in ensuring GDPR compliance in a straightforward manner. Merchants are quick to recommend the app due to its robust support and easy adaptability to business needs. Given its comprehensive feature set and stellar support team, the app remains a highly recommended solution for businesses aiming to comply with GDPR regulations effectively.

Raumtapeterie

Oct 24, 2025  on Shopify

I had a fantastic experience with John. He was extremely professional, patient, and knowledgeable, guiding me clearly through the setup process and addressing all my questions promptly. His support made the implementation seamless and stress-free. I truly appreciate his dedication and attention to detail. Thank you John for your excellent support! I highly recommend reaching out to him.

Ellasie

Oct 23, 2025  on Shopify

Very good customer service, the app is easy to setup, and better be complaint with the law. Higly recommend specially if you growing your business.

Gryller

Oct 23, 2025  on Shopify

I've had some problems with another Cookie Solution and switched to this one. to make sure everything works fine, I connected with the support team. Zeus has been incredibly helpful and provided me with immediate feedback that resovled all my requests. Long story short: Cookie banner does what others couldn't do Support: 5-star

Gall & Zick

Oct 17, 2025  on Shopify

Georgi was a great help and fast as well! Everything looks perfect and is working just fine, thank you so much!

Gourmarc Srl

Oct 15, 2025  on Shopify

Davvero disponibili e professionali, mi hanno aiutato nell'installazione del plugin e nei passaggi per renderlo attivo e corretto. Design pulito e bello esteticamente.. di facile utilizzo e comprensione.

Caraibi Isole Da Sogno

Oct 15, 2025  on Shopify

Devo dire di essere molto contento dell’operato, della gentilezza,e della professionalità del team

Trygg365

Oct 14, 2025  on Shopify

After installing this app, my checkout suddenly stopped working. Customers couldn’t complete purchases, and I got error messages saying the checkout was unavailable. It started working again immediately after I removed Consentmo. Support kept repeating that their app “can’t affect checkout,” even though it clearly did. Lost sales, wasted time, and zero accountability from the developers.

Eagle Creek

Oct 14, 2025  on Shopify

So far, so good! I'm still working on setting up our customer-facing content, but I have no complaints about the standard plan yet. The app's customer service, namely John, has been exceptionally helpful with any questions that've come up. The banner setup and integrations with Google, Meta, and other marketing platforms were all very straightforward. This app makes compliance easy, and we appreciate the support along the way!

Meri Meri UK

Oct 10, 2025  on Shopify

The support is great. I have been using this app for some time and they are always happy to help. Especially Georgi

interista

Oct 10, 2025  on Shopify

Best ever, support is fast, and helps every time, thank you!! New: Just had some issues with an App in my account, had to change, and again, support was super fast. Love it. It's unbelievable how fast they react and solve actually all issues and questions. Thanks a lot.

Letterbox Supermarket

Oct 09, 2025  on Shopify

Excellent App and Outstanding Support! Everything about this app works perfectly — it’s easy to set up, reliable, and does exactly what it promises. What truly makes it stand out, though, is the amazing customer support. The team is always quick to respond and incredibly helpful. A special thanks to Georgi from the support team — he went above and beyond to help me fix an issue with the cookie banner and made the whole process super smooth

Cubo AI - AU

Oct 09, 2025  on Shopify

The support is fast and easy, and they even provide images or videos to help us understand and find things quickly.

Dragon Motorsport

Oct 08, 2025  on Shopify

John was very helpful. He helped me add a reject option button and make the popup smaller on mobile view. Thanks!

OlimpiaHome

Oct 08, 2025  on Shopify

App perfetta per consenso della privacy. Inoltre ti fanno un check e ti aiutano per impostare tutto correttamente!

VersaTails

Oct 08, 2025  on Shopify

A huge shout-out to Zeus from the support team who was exceptionally helpful and quick to resolve my questions. Fantastic app and even better customer service!

Palladio

Oct 07, 2025  on Shopify

The app is very straightforward to set up, and their team was very helpful in assisting with App integration troubleshooting. We can't give 5 stars yet, as we are newly integrated, but we will update to 5 stars in 1 year if we experience no issues.

iBuyThem

Oct 03, 2025  on Shopify

The Consentmo app is an excellent tool for managing compliance. My experience with the support team was outstanding, especially thanks to Zeus Racoma. I contacted support with a technical issue of 'Uncrawlable Link' in the cookie banner. Zeus addressed the issue immediately, provided clear communication, and confirmed the fix was implemented by the technical team in under 24 hours. This level of fast, effective, and technical support is exactly what a Shopify store owner needs. Highly recommend the app and especially the expert support from Zeus!

Le Jardin Retrouvé

Oct 02, 2025  on Shopify

Zeus very friendly and quick to resolve any of my issues. Good Service, good app <3 Have a nice day Zeus :)

Witter Gebit

Oct 02, 2025  on Shopify

Very easy to setup and great step by step help from John and Georgi! Very friendly and professional.

Pants & Socks

Sep 29, 2025  on Shopify

So far so good - Zeus was very helpful in the support chat. We moved to this app from CookieBot because the previous CB installation via GTM was overly complicated and hard to manage. This gives a much clearer idea of how consent is managed and how the app is operating right out of the box.

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