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Customer reviews: Consentmo GDPR Compliance

Develop by Consentmo

GDPR Backpack helps Shopify merchants comply with EU data protection laws. This review covers its features, pricing, and real user feedback to help you decide if it’s the right app for your store.

Reviews (1,442)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with the Consentmo GDPR Compliance app. It is praised for simplifying the complex process of GDPR compliance, offering excellent customer support, and providing a user-friendly interface. Merchant feedback highlights the app as essential for businesses within the EU needing to ensure compliance with data protection regulations.

Key Strengths

  • Outstanding customer support, especially from representatives like John, Georgi, and Zeus.
  • Ease of installation and configuration.
  • Comprehensive, user-friendly guidance and tutorials.
  • Highly customizable privacy and cookie consent features.
  • Real-time updates and compliance tracking features.

Common Concerns

  • Some users initially found the setup process daunting due to the complexity of GDPR regulations.
  • A few inconsistencies between help pages and Shopify menus can pose challenges during installation.

Final Thoughts

The Consentmo GDPR Compliance app receives strong commendations for its effectiveness in ensuring GDPR compliance in a straightforward manner. Merchants are quick to recommend the app due to its robust support and easy adaptability to business needs. Given its comprehensive feature set and stellar support team, the app remains a highly recommended solution for businesses aiming to comply with GDPR regulations effectively.

lamari-jewelry

Jul 24, 2025  on Shopify

I want to especially thank Georgi for the incredibly helpful and professional assistance. He provided clear, step-by-step guidance on setting up the cookie banner correctly for US compliance. His patience and expertise made what seemed complicated very straightforward. The app itself is very useful, but it's support like this that really makes the difference. Keep up the great work!

Spookify

Jul 22, 2025  on Shopify

Never used the app extensively, but customer support was great when I had a question and requested a refund for a billing cycle I didn't fully use.

7000 Caffè

Jul 20, 2025  on Shopify

Outstanding support – thank you Joseph! I needed to quickly set up a fully compliant cookie banner, and Joseph from the Consentmo team was incredibly helpful. He was fast, clear, and very knowledgeable, guiding me step by step and answering all my questions with patience. This is exactly how great customer support should be. Thanks again, Joseph!

Morabeza Lingerie

Jul 19, 2025  on Shopify

I was helped further by Georgi, all my questions were answered kindly, quickly and clearly. Got another proposal to look at. And if I have any further questions I can always contact them. Thanks

BAVARIAN CINDERELLA

Jul 16, 2025  on Shopify

Ich habe die ganze Einrichtung mit John gemacht und war sehr zufrieden. Er war schnell und hat schnell verstanden, was ich brauche. Sehr gerne wieder! Weiter so :-) Viele Grüße Marcela

Chestnut Mill

Jul 16, 2025  on Shopify

easy to install, and fantastic and swift help from their customer service to check everything was done correctly

Gold Dittrich

Jul 15, 2025  on Shopify

The app works flawlessly and is easy to use – exactly what I was looking for. I especially want to mention John, who provided incredibly fast and friendly support. He solved my issue within minutes. Great service and a great tool – highly recommended!

Stately

Jul 15, 2025  on Shopify

While Consentmo is great out of the box, there are a couple additional steps to enable complete protection. I reached out to Consentmo support to fine tune our privacy compliance settings and John responded almost immediately and helped me get all of our settings dialed in. He stayed with me the entire time and checked each implementation after it was completed. I really wish all businesses offered the same level of support as Consentmo.

Teachly Shop

Jul 11, 2025  on Shopify

Super übersichtliche App, interessante Analysen, gute Gestaltungsmöglichkeiten & ein mega Support (per Chat) bezüglich Integrationen bspw. für den Google Consent Mode V2. Nach dem Wechsel erhalten wir durch die richtige Implementierung auch wieder mehr Daten. Absolute Empfehlung.

PiCup

Jul 09, 2025  on Shopify

Amazing customer service and this guy Georgi is the best, he helped me do it no problem. Give this man a raise!

GERNET Print GmbH

Jul 09, 2025  on Shopify

Einrichtung super easy! Bei Fragen sind die Mitarbeiter immer sehr hilfsbereit. Sehr empfehlenswert.

Stumptown Coffee

Jul 08, 2025  on Shopify

Get support - specifically John. Came through quick with customizations. Enjoying the app and keeping us compliant - win, win!

Operational Studies Group

Jul 07, 2025  on Shopify

Online chat with Zeus who confirmed good compliance but with one action needed, for which a link was provided. Very pleased.

Novelle-Paris

Jul 04, 2025  on Shopify

the app is easy to configure and customer service writes back very quickly and helps immediately. changes were made and helped me a lot! i would give 10/10 stars. Georgi helped me a lot with this! Thank you for everything!

Splooch

Jul 04, 2025  on Shopify

Had an unexpected issue and Georgi and John were responsive and helpful in getting it resolved. Consentmo makes it easy to be compliant.

Twoda Shop

Jul 04, 2025  on Shopify

Consentmo ist eine hilfreiche App, um den eigenen Shopify-Shop datenschutzkonform aufzusetzen. Die wichtigsten Funktionen wie Cookie-Gruppen, Google Consent Mode V2 und Skript-Blocking lassen sich gut einrichten. Besonders bedanken möchte ich mich bei John vom Support. Er hat mich bei der Einrichtung unterstützt und Fragen zum Setup zuverlässig beantwortet. Der Preis ist allerdings recht hoch, vor allem für kleinere Shops. Insgesamt aber eine gute Lösung, wenn man Wert auf rechtliche Absicherung legt.

Calypsa

Jul 02, 2025  on Shopify

If there’s no real free plan, please be upfront about it. Wasting my time under that assumption is both unprofessional and disappointing.

Vannes Berlin

Jul 01, 2025  on Shopify

Great app and excellent support! Consentmo works perfectly for managing cookie consent and compliance on our store. I had some specific questions about essential cookies and Georgi from the support team was extremely helpful, fast, and knowledgeable. Thank you for the great assistance! Highly recommended.

LOOV

Jun 27, 2025  on Shopify

Awesome tool and Georgi from the support team exceeded absolutely all my expectations. I would recommend 100%!

swederm.pl

Jun 26, 2025  on Shopify

W tym momencie korzystamy z aplikacj 2 dni. Mamy i GA4 i Gads w sklepie i podłączony GTM, czyli duzo wszystkiego. Pytań odpowiednio tez dużo, szczególnie o ten Google Consent Mode V2 i prawidłowość zgód. Mają świetne wsparcie w czacie i pomimo tego świetną dokumentację. Zawsze ktoś odpowiada w czacie, Bardzo mi pomogli Georgi, Zeus.

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