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Customer reviews: Consentmo GDPR Compliance

Develop by Shopify

GDPR Backpack helps Shopify merchants comply with EU data protection laws. This review covers its features, pricing, and real user feedback to help you decide if it’s the right app for your store.

Reviews (1,742)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with the Consentmo GDPR Compliance app. It is praised for simplifying the complex process of GDPR compliance, offering excellent customer support, and providing a user-friendly interface. Merchant feedback highlights the app as essential for businesses within the EU needing to ensure compliance with data protection regulations.

Key Strengths

  • Outstanding customer support, especially from representatives like John, Georgi, and Zeus.
  • Ease of installation and configuration.
  • Comprehensive, user-friendly guidance and tutorials.
  • Highly customizable privacy and cookie consent features.
  • Real-time updates and compliance tracking features.

Common Concerns

  • Some users initially found the setup process daunting due to the complexity of GDPR regulations.
  • A few inconsistencies between help pages and Shopify menus can pose challenges during installation.

Final Thoughts

The Consentmo GDPR Compliance app receives strong commendations for its effectiveness in ensuring GDPR compliance in a straightforward manner. Merchants are quick to recommend the app due to its robust support and easy adaptability to business needs. Given its comprehensive feature set and stellar support team, the app remains a highly recommended solution for businesses aiming to comply with GDPR regulations effectively.

Zoobotanic™

Feb 02, 2026  on Shopify

Five stars for Consentmo! The support agent, Georgi, stayed with me while I troubleshoot a complex page setup.

Project Element

Jan 31, 2026  on Shopify

BE CAREFUL! i downloaded this app for consent. after i found out i couldnt translate to my prefered language - i deleted the app. since then my pixel tracking is completely off. and not by a few percantage but by more than 95% !! which means i cant track any events on my site. it might be from leftover code or something. it took me time to figure this out. and i had to pay 500$ for a proffetional to try and fix this issue. which he his now working on. this forced me to shut down all ads and my website, and i still dont know when and if its going to get fixed. this one mistake cost me thousands in lost revenue, plenty of hours of troubleshooting, and more $ on getting support. check twice before you download this app!!

Cosatto Ireland

Jan 30, 2026  on Shopify

All the cookie control you would ever need and fantastic support! Georgi is quick, pleasant and most importantly knows the product to get the answer as quickly as possible.

Kailan Carr

Jan 27, 2026  on Shopify

Joseph was super helpful in making sure my website is compliant! I did the audit and he helped me out so much!

Tuzivio

Jan 22, 2026  on Shopify

Best way to get correct data and be compliant at the same time. Perfect customer support and special thanks to Georgi and Mariya. Great app!

Kamouflages

Jan 21, 2026  on Shopify

Merci à John qui a su dépasser son travail pour m'offrir des conseils de premier ordre , super boulot !

LUMÉA

Jan 21, 2026  on Shopify

Outstanding support, especially Georgi! They helped me integrate Judge.me, Klaviyo, and Goaffpro into my completely custom theme. They even coordinated with other app supports to make sure the manual script blocking works perfectly. Highly recommended for anyone needing a GDPR-compliant Shopify store!

Darksails

Jan 20, 2026  on Shopify

Georgi was super helpfull ! He got me to deactivate a native cookie banner from my theme which was making a duplicate (would never of found out that was there without his help). Works for me so far !

TIEL Energy pouches

Jan 19, 2026  on Shopify

Had an issue today that the banner didn't show on my store the whole day. But got really good help from John that fixed the issue in less than 5min. Now the cookie banner works fine again. Overall this is a really great cookie banner. Very custom-friendly, you can adjust it designwise to apply for your store and brand. Would really recommend.

Parcelbox4you.com

Jan 19, 2026  on Shopify

One of the cleanest and simplest instructions "how to" I ever seen. And super quick chat without going through layers of chat bots. Great work John, and thank you for your help!

Boxed2me

Jan 19, 2026  on Shopify

Probably one of the most attentive, fastest responses from a maintained app on Shopify I have experienced. A must to stay compliant, they are fast and save you hours reading pages of irrelevant out-of-date docs on endless sites. Zeus put our site correct on support in less than 5 mins. Thanks.

dekattenbakspecialist

Jan 16, 2026  on Shopify

Exceptional support and it works perfect. If you need consent compliance just install this app and you are basically done.

Targus US

Jan 15, 2026  on Shopify

Very helpful team. Even though this feature was not yet released on their platform, they proactively worked on adding it. As a result, all customers can now benefit from this improvement. Special thanks to John for his outstanding support and commitment to customers!

Floena

Jan 14, 2026  on Shopify

This app has the best support in the world. I have never experienced anything simmilar like that. 5/5. Zeus this time this goes to you :)

Genuine Fred

Jan 12, 2026  on Shopify

Zeus, John and Joseph provide excellent customer support. Always quick to respond, professional and thorough.

Heron's Loft®

Jan 11, 2026  on Shopify

This is a great app! Georgi was very helpful with the support my store required. I definitely recommend used this for your compliance needs for your store! 5/5! Thank you!

Peaty's

Jan 07, 2026  on Shopify

Really impressed. Had an email about an issue. had a clickable link to the live chat with a note of the issues already in the chat. Georgi was really helpful identifying what needed to be updated and giving me step by step tutorials of what needed doing and how exactly to do it. He was patient and helpful. Which is even better as we are on one of the lower plans.

Tealbee

Jan 05, 2026  on Shopify

Wow, I was quite lost as far as what I needed to do for compliance. John stayed on chat with me so patiently and made sure we went through all the steps. Thank you for helping us!

Peet's Coffee

Jan 05, 2026  on Shopify

A reliable app that is constantly being upgraded, and their support team (especially John) is fantastic. They are always quick to respond and effective!

Buenospa

Jan 05, 2026  on Shopify

Georgi from support was very helpful in finding out a problem, he did everything he could to review the system together. The app works great, the problem is elsewhere. Thank you

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