Taranker.Com Logo
Shopify Flow logo

Customer reviews: Shopify Flow

Develop by Shopify

Reviews (2,911)

Overall rating
4.7

What Merchants Think

Merchants have mixed feelings about Shopify Flow. While many recognize its potential to streamline operations through automation, others find it cumbersome and difficult to use, especially without technical knowledge. The lack of certain features, issues with multilingual support, and occasional unreliable performance have been points of frustration for some users. Despite these challenges, certain users find it indispensable and appreciate its capabilities for automating workflows.

Key Strengths

  • Powerful automation capabilities that save time and streamline operations.
  • The ability to set up rules for various conditions, such as fraud prevention and inventory management.
  • The potential to replace other automation tools like Zapier.
  • Free access to features that can bolster store management.
  • The low-code editor that simplifies the creation of custom automations.

Common Concerns

  • Difficult to use for non-technical users, with unclear instructions.
  • Lack of native multilingual support, affecting global merchants.
  • Unreliable performance with certain flows not working as expected.
  • Poor customer support and limited assistance in resolving issues.
  • Some users find it creates more problems than it solves, leading to frustration.

Final Thoughts

Overall, "Shopify Flow" has been a valuable tool for merchants looking to enhance their store operations through automation. However, its potential is marred by usability issues, unreliable functionality, and a lack of support, making it more suitable for those with technical expertise or the patience to work through its complexities. While improvements and additional features could make it a go-to solution for even more users, as it stands, it appeals primarily to those who can fully navigate and leverage its capabilities.

Message In A Bottle

Sep 22, 2025  on Shopify

It was initially very itimidating because the conditions looks like a lot of code. However, I was able to figure it out because I searched for a specific condition rather than scrolling through all the code. This search function allowed me to bypass all the jargon and made it easy to set up my simple flow.

All Tire Supply

Sep 22, 2025  on Shopify

much easier to use with Shopify's built-in AI, but it is not easily accessible; you have to open up another tab and open up the AI in another window.

Jack Murphy Ireland

Sep 19, 2025  on Shopify

steep learning curve but very useful Would be ideal if there is a bit more explanation in to different steps when clicking variables

🎹 Music Theory Shop

Sep 19, 2025  on Shopify

It took me about 2 hours to do my first custom automation workflow and I think that's pretty good! With practice, I'll get faster. But this is a really great integration with Shopify. Very pleased.

Skinners Technologies s.r.o.

Sep 17, 2025  on Shopify

The app is free, but we lack some automation events/triggers/actions. It's not possible to connect multiple flow routes to 1 route, once the route is split with some condition.

Hobbii

Sep 17, 2025  on Shopify

Excellent, please keep adding cool features, it would be nice if there were an order tagged trigger.

VinNatura

Sep 16, 2025  on Shopify

Es muy fácil de configurar y te ayuda a establecer automatizaciones condicionales para muchas áreas de tu negocio. Una de ellas donde la tenemos activada es en fraud protección para evitar reembolsos, aprobando automáticamente sólo las transacciones de bajo riesgo.

Bray Cured

Sep 12, 2025  on Shopify

Not as easy as React Flow where you can just fulfil an order, not have to mess about with fulfilment requests. Also lacks a testing function in the app so you're flying blind. At least it's free.

Cocoknits

Sep 10, 2025  on Shopify

It is pretty easy to use. The specific things I want to accomplish with it are requiring a lot of googling but there is a lot of functionality to work with. I wish that there was a way to test what would happen with the flow before turning it on, especially when it involved drafted products. I'm also having some trouble finding triggers that I want, but that could just be that I need to learn more about this app.

Addora officina dell'aria

Sep 08, 2025  on Shopify

davvero ottimo e intuitivo per gestire flussi di lavoro multipli forse manca un pelo di personalizzazione sul custom one-to-one / le automazioni concatenate

LB SISTAS

Sep 06, 2025  on Shopify

At first, I had a hard time understanding the App, But I am learning as I go along. It is very helpful and easy to use once you understand the app.

G F Y S

Sep 02, 2025  on Shopify

Flow could have more straightforward commands to place on the store, but so far it is not a bad App to help with automating the tedious details in running an online store.

VAYOME

Sep 01, 2025  on Shopify

We are using Flow for a week now and it's promising except limited features. I would like to request Shopify to enable attachments (files) and some other necessary things in the email body so that we can do automation smoothly. Great app by the way!!! Just need some premium features to beat Klaviyo/Omnisend like platforms.

Foxes and Ravens

Aug 30, 2025  on Shopify

It's more geared towards people who are already coders. There's no option to contact a customer with a specific email, which was the only reason we wanted to use Flow, so that's pretty disappointing.

QBAY

Aug 29, 2025  on Shopify

Shopify Flow is a powerful and practical tool once you get the hang of it. The automation features are useful. Once flows are properly set up, they trigger reliably and help save a lot of manual work.

American Filament

Aug 29, 2025  on Shopify

Has helped us tremendously. The template selection is extensive which saves time when setting up flows!

ABC Fabric

Aug 29, 2025  on Shopify

The perfect companion to automate those small but important tasks. It just works great every time, if there's an issue it'll let you know about it. Paired with sidekick you can view example output of your workflows before you run them and receive recommendations on improvements to variables.

Knot & Grain

Aug 28, 2025  on Shopify

Flow is easy to use and allows us to manage a number of complex automations to simplify our processes. Would definitely recommend this app!

Sonarworks Store

Aug 28, 2025  on Shopify

It offers a wide range of possibilities and can cover very complex needs, but the technical setup is often difficult to manage or figure out, and support assistance is usually required.

AstroPet Shop

Aug 27, 2025  on Shopify

Great - could be easier to use with common ready to use flows presetup, and natural language rules not liquid variables - but overall its helpfull

Scroll to Top