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Customer reviews: Digital Downloads ‑ Filemonk

Develop by Artos Software

Filemonk is a Shopify app designed to simplify file management for merchants, offering seamless organization and sharing of digital assets. This review covers its features, pricing, and real user experiences to help you decide if it fits your store’s needs.

Reviews (440)

Overall rating
4.9

What Merchants Think

Overall, merchants have expressed high satisfaction with "Digital Downloads ‑ Filemonk", highlighting its ease of use, seamless integration with Shopify, and excellent customer support. Many users found the app to be a game-changer for their digital sales, appreciating its functionality and reliability. The support team's responsiveness and assistance in resolving issues have been widely praised, contributing significantly to the positive feedback.

Key Strengths

  • User-friendly interface and easy setup
  • Efficient handling of digital product delivery
  • Responsive and helpful customer support
  • Reasonable pricing with flexible plans
  • Customization options for download pages and emails

Common Concerns

  • Lack of customizable options for download page appearance
  • Absence of live chat support; relies on email communication
  • Limited features available on the free plan
  • Some merchants experience minor initial setup challenges

Final Thoughts

"Digital Downloads ‑ Filemonk" is highly regarded by its users for enhancing the digital product delivery experience on Shopify. Its user-friendly design, coupled with strong customer support, makes it an excellent choice for merchants looking to sell digital products. While there are areas for improvement, such as more customization options and live chat support, the app's strengths in functionality and service have driven a strong positive reception.

Studio Seren

Apr 24, 2024  on Shopify

What a fantastic app and great service! Anything that you need help with, they are there for you. It made the transition from another app quick and easy. Highly recommend :-)

Rooted in Language

Apr 23, 2024  on Shopify

The entire Filemonk team, and Anaam specifically, are incredibly responsive and helpful! They addressed a problem we were having (of our own creation) with extremely fast turnaround!! The Filemonk app has been easy to use and is a great service for providing our customers with their downloads and easy access to re-download as needed.

Fine Natural Hair and Faith Shop

Apr 15, 2024  on Shopify

Great app. I've been using it for 4 months so far to have my digital products delivered and have had no one issue. Pricing is also great

Out West Beads

Apr 15, 2024  on Shopify

I struggled getting our digital downloads up and running until I found Filemonk. We've had it for several months and after figuring out the initial steps to load digital content, its worked great. After several months, I had a question, and Sandesh got back to me super quickly with a helpful answer, very good customer service. I really like how the Download now feature appears in the customer thank you email - its very helpful for the customer. Definitely would recommend this app.

Lotus English

Apr 15, 2024  on Shopify

I love filemonk.It made my e-books selling experience so easy. I wasn't sure till my first sale.When I got my first sale and order was fulfilled with such an ease.I am amazed and thankful to Filemonk

Dante Dhillon

Apr 09, 2024  on Shopify

Very good app for my needs, customers get instant delivery and pretty much had no problems, works very well with Shopify. Love it.

Rendyr

Apr 05, 2024  on Shopify

Happy customer here. Filemonk does exactly what we need to fulfill our digital products and their support team is very dedicated to customer success! I expect the app to get even better over time.

LifeStride

Mar 29, 2024  on Shopify

Very helpful with customer service and friendly quick response and follow through so great! Awesome and will definitely recommend to others! The support specialist who assisted me was very helpful!

Pixel Perfect Sequences

Mar 21, 2024  on Shopify

I switched to this app to sell my digital content in December, my busiest time of the year, because the app that I was using previously started to fail. Since my merge to this app, I have received outstanding support from them anytime I have a question. They are very responsive and detail oriented. They were able to walk me through the entire process of merging from the old app to this one and went above and beyond to make sure that it went flawlessly. I highly recommend using this app if you sell digital products.

Simply On Purpose Print Shop

Mar 19, 2024  on Shopify

We have been using Filemonk for the last year and are so happy with the digital delivery service. We have also used them in conjunction with a subscription service and they have integrated seamlessly. The few minor issues we have had, the customer service has been very responsive and resolved it very quickly.

slhsimdesigns

Feb 03, 2024  on Shopify

Absolutely amazing, Only solution out there to my problems, and gets the Job done professionally and flawlessly.

Wolf Conservation Center - Adoptions

Jan 27, 2024  on Shopify

After testing multiple apps for digital file delivery, Filemonk has proven to be the best option for our needs. It makes management of our digital products and fulfillment very easy. Also, support is very quick to respond and makes sure that any questions we have are answered in detail, where other apps may just send you a link to a knowledgebase article. Highly recommend!

Nana Anna NZ

Jan 27, 2024  on Shopify

I have just launched my first digital product using Filemonk. I am using the free version at the moment because I wanted to trial it but I am super impressed already. It is very easy to use and very initiative. The free version is limited in the number of downloads per month but it does include enough of the other features that I have been able to get a great understanding of what I can do. I will be upgrading to the paid version soon. Thank you for an excellent product.

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