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Customer reviews: Digital Downloads ‑ Filemonk

Develop by Artos Software

Reviews (433)

Overall rating
4.9

What Merchants Think

Overall, merchants have expressed high satisfaction with "Digital Downloads ‑ Filemonk", highlighting its ease of use, seamless integration with Shopify, and excellent customer support. Many users found the app to be a game-changer for their digital sales, appreciating its functionality and reliability. The support team's responsiveness and assistance in resolving issues have been widely praised, contributing significantly to the positive feedback.

Key Strengths

  • User-friendly interface and easy setup
  • Efficient handling of digital product delivery
  • Responsive and helpful customer support
  • Reasonable pricing with flexible plans
  • Customization options for download pages and emails

Common Concerns

  • Lack of customizable options for download page appearance
  • Absence of live chat support; relies on email communication
  • Limited features available on the free plan
  • Some merchants experience minor initial setup challenges

Final Thoughts

"Digital Downloads ‑ Filemonk" is highly regarded by its users for enhancing the digital product delivery experience on Shopify. Its user-friendly design, coupled with strong customer support, makes it an excellent choice for merchants looking to sell digital products. While there are areas for improvement, such as more customization options and live chat support, the app's strengths in functionality and service have driven a strong positive reception.

Rivera Sun

Nov 01, 2024  on Shopify

The app is simple to use and flawless. The one time I had difficulty in use the support staff was quick and thorough. I only wish all apps and their support staff could provide this exceptional level of service and dependability. Thanks be to Filemonk!

Amber Collective

Oct 28, 2024  on Shopify

I would highly recommend! It's been a very simple and easy app to understand and implement into my website. I've been able to get immediate feedback for any issues that popped up, their support team is extremely helpful! I've had great support from Nagaraj and Sandesh specifically. Thank you!

NORDIC SIMPLY

Oct 26, 2024  on Shopify

Very easy set up and easy to use. Makes it easy to sell digital products in your store. Customer service is great with prompt replies.

Vanessa Leong

Oct 26, 2024  on Shopify

It's early days for me using the Filemonk app, but so far the app has been quite easy to use. The support team have been very helpful with any questions. I look forward to producing more online courses and materials for my website!

Thirsty Meeples

Oct 23, 2024  on Shopify

This app is incredibly easy to use! From the moment I downloaded it, the setup was straightforward and hassle-free. The interface is clean and intuitive, making it simple to share files with just a few clicks. One of the standout features is how effortlessly it handles large files. Overall, it’s a fantastic tool that I highly recommend for anyone looking for a reliable and user-friendly file-sharing solution!

FSLwebFLS

Oct 21, 2024  on Shopify

I have been using Filemonk since I launched my store and I have been very satisfied. I contacted Filemonk’s chat support to ask how Filemonk works with a subscription app. A chat rep named Vishu took the time and patience to explain to me how it all works. I am so appreciative for his help as this is a huge step forward for my business. A huge thank you and shout out to you Vishu!

PaletteTales

Oct 21, 2024  on Shopify

Thank you very much for the customer service's help. The response was very fast and helped me solve all the problems. This APP is definitely the first choice APP for customized artworks.

Binge Ntelpiz

Oct 20, 2024  on Shopify

Anytime we’ve encountered an issue, the support team has been incredibly helpful and quick to respond. Great experience overall!

Papaya Tienda

Oct 16, 2024  on Shopify

Funciona muy bien, permite enviar mails post compra con link de descarga y ofrece amplio espacio para subir documentos como producto digital. Fácil de usar. Lástima que el botón de descarga inmediata posterior al pago solo este disponible en plan de pago y no versión gratita, pero es una buena alternativa para negocios con ventas recurrentes. La recomiendo.

Smarteltern

Oct 14, 2024  on Shopify

i really love this App! For us, its a gamechanger and exactly what we've been looking for. Also, the fast support is truly amazing. Big Thanks to Anaam for the fast and precise support. for setting everything up that i was missing and for double checking all the previous configurations that were done by myself. I appreciate that alot! Keep it up, can recommend 100% !!

NR8 Media

Oct 14, 2024  on Shopify

The App does what it says on the tin, managing delivery and downloads of digital products, integrates with Shopify as well as anything can ... well pleased with this.

Youcantknoweverything Education

Oct 11, 2024  on Shopify

I'm really happy with Filemonk, my resources are delivered to customers instantly and whenever i do need support from the team they reply to messages straight away.

sewecofabrics

Oct 09, 2024  on Shopify

I've been really pleased with this app! The support is brilliant, they answered within minutes (I just had an issue with DKIM authentication) and they solved my problem within the hour. I love the customisation, the setup was easy and being able to change the templates is great. Files are issue to upload and link to products, overall 5 stars all the way!

CCBK

Oct 08, 2024  on Shopify

Filemonk is AWESOME. It is easy to set up my digital products and makes is so easy to effortlessly sell my digital products. I HIGHLY recommend it!

Bossman's Bargains

Oct 06, 2024  on Shopify

Excellent tool and great customer service. The founder Sandesh is very helpful and understanding. Would recommend this to anyone looking to sell digital products via Shopify!

Speakalio

Oct 03, 2024  on Shopify

Fully recommend this app! We've been using it for the past three months, and it’s been working seamlessly. Anytime we’ve encountered an issue, the support team has been incredibly helpful and quick to respond. Great experience overall!

Roem Shirts

Oct 02, 2024  on Shopify

Wow, customer support doesn't come better than with Filemonk. I got immediate assistance for all the questions I had. Thank you Filemonk Team!

Cobwebs Of The Mind

Sep 29, 2024  on Shopify

I have had this app for months now. If you sell digital products, this is the only app for you. (Trust me, I've been through them all.) When I first loaded the app, they were developing many new features. Yet, whenever I discovered something wonky, it was immediately fixed. The entire load and delivery funnel to clients is excellent. The number of options goes way beyond that because the team at FileMonk listens to their clients! The app deserves 10 stars, and the service deserves 10 stars. I sell tons of digital art, and this app opens up all the possibilities and ensures the client who paid receives a link to the products as soon as the payment is verified. In other words, the path from Payment to delivery for this product is usually no more than 90 seconds. There is nothing more one could ask for if you deliver any digital product, from art to books to any other digital type. It is one of the best apps on the entire Shopify app store.

Stefan Papir

Sep 24, 2024  on Shopify

Great app and simple to understand! And has very helpful customer service with fast response. Highly recommend it!

blueinfinity

Sep 24, 2024  on Shopify

Very thankful for the customer support experience I received from Anaam. She was super responsive, patient, and kind in helping me sort through several issues regarding my Shopify store.

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