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Customer reviews: Digital Downloads ‑ Filemonk

Develop by Artos Software

Filemonk is a Shopify app designed to simplify file management for merchants, offering seamless organization and sharing of digital assets. This review covers its features, pricing, and real user experiences to help you decide if it fits your store’s needs.

Reviews (292)

Overall rating
4.9

What Merchants Think

Overall, merchants have expressed high satisfaction with "Digital Downloads ‑ Filemonk", highlighting its ease of use, seamless integration with Shopify, and excellent customer support. Many users found the app to be a game-changer for their digital sales, appreciating its functionality and reliability. The support team's responsiveness and assistance in resolving issues have been widely praised, contributing significantly to the positive feedback.

Key Strengths

  • User-friendly interface and easy setup
  • Efficient handling of digital product delivery
  • Responsive and helpful customer support
  • Reasonable pricing with flexible plans
  • Customization options for download pages and emails

Common Concerns

  • Lack of customizable options for download page appearance
  • Absence of live chat support; relies on email communication
  • Limited features available on the free plan
  • Some merchants experience minor initial setup challenges

Final Thoughts

"Digital Downloads ‑ Filemonk" is highly regarded by its users for enhancing the digital product delivery experience on Shopify. Its user-friendly design, coupled with strong customer support, makes it an excellent choice for merchants looking to sell digital products. While there are areas for improvement, such as more customization options and live chat support, the app's strengths in functionality and service have driven a strong positive reception.

Couch Potato Designs

Jan 19, 2025  on Shopify

Easy and straightforward! Very beginner friendly. I have absolutely nothing bad to say about Filemonk. I want to say thank you to the developers of this!

Alramone Digital Downloads

Jan 12, 2025  on Shopify

I have just started using filemonk, so I can't really tell if this app works for me. However, I must stressed that filemonk support is fantastic. I chatted Nagaraj for support, and he has been very helpful and able to solve my issue and elevate my concerns. Thank you filemonk.

Author Regina Morris

Jan 09, 2025  on Shopify

Nagaraj was extremely helpful! He solved the issue, was polite and curious, and was a joy to work with.

Teri Farrari

Jan 08, 2025  on Shopify

This is a pretty good and organized app for digital content selling website. I am highly recommending to give it a try. Their support is also pretty quick and helpful, specially Anaam from their support team helps me a lot.

Trap Door Magic Shop

Jan 02, 2025  on Shopify

By far the best digital download app for Shopify. I tried several. This wins hands down for functionality, ease of use and price.

Parth Jethva Visuals

Dec 25, 2024  on Shopify

I’m really grateful to Filemonk for offering me a discount! Their support has been excellent, and they made it super easy for me to apply it to my plan. It’s helped me manage my costs as I grow my business. Highly recommend their service for anyone looking for great customer support and flexible pricing!

AKP Branding Stories

Dec 14, 2024  on Shopify

Really easy to use and great experience for my customers and when I did have a tech issue I was helped really quickly and professionally

Silver Balloon

Dec 12, 2024  on Shopify

Excellent responsive service and good functionality but really let down by inability to customise download page both for look and features. Mine is a gift product, an album of music for very young children, sent as a download and it looks rubbish and amateur. Particularly compared to the sleek Shopify look. Please please improve the download page or give developers access to the files so they can customise. Also not having the ability to bundle as a single download file is not ideal (have to download each file individually). Make a purchase and you'll see what I mean. Hope this feedback was helpful.

Ella Vatour

Dec 09, 2024  on Shopify

This app is great - I've shopped around looking for the easiest customer experience, and Filemonk is it! Thanks for creating this one!

Det Barnemad

Dec 09, 2024  on Shopify

Greatest service for digital downloads. And customer support is fast, polite and concise. Can recommend :)

FKACO

Dec 02, 2024  on Shopify

I like this app, and the support team is always quick to help with any issues. I hope the app remains user-friendly.

Type1DMumma

Dec 01, 2024  on Shopify

Really impressed at the support I received. Was struggling to link my digital product so used the chat facilities. Managed to lose the chat switching between screens but within a few minutes had received a personalised video by email showing me exactly what to do. Over and above customer service

RennAtelier

Nov 27, 2024  on Shopify

Filemonk is a good supplier for digital products, never had a problem. If youre having troubles setting it up, feel free to ask the support. I must admit Filemonk was giving me the best support experience I`ve ever had. There helping you with every single problem and solving it, no matter how much time it takes.

Montessori Resource Store Bambino

Nov 25, 2024  on Shopify

デジタルコンテンツ販売には、これ以上ないほど優れたアプリです。 購入後にお客様へ送信される「サンクスメール」と、ダウンロードリンク付きの「ダウンロードメール」が別々に届く仕組みになっており、これがデフォルトではスパムメールに振り分けられることもあり、対応が少し手間でした。 しかし、こちらもカスタマイズが可能で、DNSレコードを変更することで独自ドメインのメールアドレスへ対応できるようになりました。DNSレコードの設定は一見難しそうでしたが、カスタマーサポートの方々が非常に優秀で、日本語でのチャット対応もスムーズ。2日間にわたって丁寧にサポートしていただき、問題なく設定を完了できました。 アプリ自体の機能の素晴らしさだけでなく、サポート体制の手厚さにも驚かされました。デジタルコンテンツ販売が初めての方でも、安心して運営をスタートできるサポートが整っています。安心して導入をおすすめできるサービスです!

From Blank Pages

Nov 24, 2024  on Shopify

this app has been great and really easy to set up! I love all the features and customizations, like watermarking my files, adding download buttons and links where I want them, etc. The support is also great! They are really friendly and I've received help really quickly, taking care of any issues I've come across. They've also shared links to instructions on what they've done so I'm able to learn how to update things on my own in the future as well. Highly recommend!

Pierce Homestead

Nov 23, 2024  on Shopify

Shashi helped me to make sure and to reassure me that my very first E-Book was downloaded correctly and was working as it should. Thank you Shashi for your help.

Galactiv8

Nov 21, 2024  on Shopify

I really like this app - I've some very large files that were hard to deal with on other platforms, this has worked great - Quick support and good pricing. Recommended.

TobyRoo Originals

Nov 20, 2024  on Shopify

So far, I've had a great experience with the app. Easy and intuitive to set up. When I had a (very small) issue, customer service (Sandesh) responded quickly and resolved it within hours. I'll come back to update my review once I've had more time using it.

Jones Laser Craft

Nov 18, 2024  on Shopify

App is amazing and tech support is the best I've received from any apps on the Shopify store. These guys are on the ball, patient, and extremely helpful. I had a few user error snags and it took minuites to figure out. Now the app is running smoothly and my customer are happy!

Creationz@FlyymizzezStudio

Nov 18, 2024  on Shopify

Nagaraj was my agent and was helpful to me. They have extra help for new businesses that offers extra space usage. Can't wait to use it!

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