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Customer reviews: Digital Downloads ‑ Filemonk

Develop by Artos Software

Filemonk is a Shopify app designed to simplify file management for merchants, offering seamless organization and sharing of digital assets. This review covers its features, pricing, and real user experiences to help you decide if it fits your store’s needs.

Reviews (292)

Overall rating
4.9

What Merchants Think

Overall, merchants have expressed high satisfaction with "Digital Downloads ‑ Filemonk", highlighting its ease of use, seamless integration with Shopify, and excellent customer support. Many users found the app to be a game-changer for their digital sales, appreciating its functionality and reliability. The support team's responsiveness and assistance in resolving issues have been widely praised, contributing significantly to the positive feedback.

Key Strengths

  • User-friendly interface and easy setup
  • Efficient handling of digital product delivery
  • Responsive and helpful customer support
  • Reasonable pricing with flexible plans
  • Customization options for download pages and emails

Common Concerns

  • Lack of customizable options for download page appearance
  • Absence of live chat support; relies on email communication
  • Limited features available on the free plan
  • Some merchants experience minor initial setup challenges

Final Thoughts

"Digital Downloads ‑ Filemonk" is highly regarded by its users for enhancing the digital product delivery experience on Shopify. Its user-friendly design, coupled with strong customer support, makes it an excellent choice for merchants looking to sell digital products. While there are areas for improvement, such as more customization options and live chat support, the app's strengths in functionality and service have driven a strong positive reception.

CCBK

Oct 08, 2024  on Shopify

Filemonk is AWESOME. It is easy to set up my digital products and makes is so easy to effortlessly sell my digital products. I HIGHLY recommend it!

Bossman's Bargains

Oct 06, 2024  on Shopify

Excellent tool and great customer service. The founder Sandesh is very helpful and understanding. Would recommend this to anyone looking to sell digital products via Shopify!

Speakalio

Oct 03, 2024  on Shopify

Fully recommend this app! We've been using it for the past three months, and it’s been working seamlessly. Anytime we’ve encountered an issue, the support team has been incredibly helpful and quick to respond. Great experience overall!

Roem Shirts

Oct 02, 2024  on Shopify

Wow, customer support doesn't come better than with Filemonk. I got immediate assistance for all the questions I had. Thank you Filemonk Team!

Cobwebs Of The Mind

Sep 29, 2024  on Shopify

I have had this app for months now. If you sell digital products, this is the only app for you. (Trust me, I've been through them all.) When I first loaded the app, they were developing many new features. Yet, whenever I discovered something wonky, it was immediately fixed. The entire load and delivery funnel to clients is excellent. The number of options goes way beyond that because the team at FileMonk listens to their clients! The app deserves 10 stars, and the service deserves 10 stars. I sell tons of digital art, and this app opens up all the possibilities and ensures the client who paid receives a link to the products as soon as the payment is verified. In other words, the path from Payment to delivery for this product is usually no more than 90 seconds. There is nothing more one could ask for if you deliver any digital product, from art to books to any other digital type. It is one of the best apps on the entire Shopify app store.

Stefan Papir

Sep 24, 2024  on Shopify

Great app and simple to understand! And has very helpful customer service with fast response. Highly recommend it!

blueinfinity

Sep 24, 2024  on Shopify

Very thankful for the customer support experience I received from Anaam. She was super responsive, patient, and kind in helping me sort through several issues regarding my Shopify store.

Markt+Technik Verlag GmbH

Sep 23, 2024  on Shopify

Fantastic customer support, all requests are resolved quickly. The app fulfils our requirements 100%. Easy to use. We have tested a few apps of this type, but this one is definitely the best. We can highly recommend this app.

Rockwell Home

Sep 21, 2024  on Shopify

Thus far we have had an excellent experience with Filemonk. It was easy to attach to our Shop, easy to figure out and all of our customers so far have received the downloads.

The Princess Diana Museum

Sep 19, 2024  on Shopify

Filemonk is a great app and digital file delivery for Shopify. Sandesh tech support was kind, knowledgeable and efficient. He worked with me patiently and diligently to have my issue resolved in one session via chat. I absolutely love how the chat/help feature is embedded in all Filemonk pages so you do not have to dig deep and waste time trying to find how to begin asking for help. In the end that is the most important, problems occur and customer support is key. Thank you, Livinio

Misprinted Type

Sep 18, 2024  on Shopify

Incredible service, flawless and effective support team! I highly recommend Filemonk to anyone dealing with digital downloads.

Intercept Studios

Sep 16, 2024  on Shopify

Haven't had a huge amount of experience with the app itself at time of writing as I'm still doing legwork on digital options while setting up my store, but I've spoken with Vishu from Filemonk on a few occasions now, and he has been incredibly helpful and quick to respond to my queries and questions. The customer service is definitely great here.

Modern HR

Sep 12, 2024  on Shopify

This is a great app. It's been very reliable with excellent support when issues arise. I would recommend.

Virtually Design

Sep 06, 2024  on Shopify

This app is super easy to use! Makes fulfilling my digital products simple. I was also able to double my upload limit with the help of the support team. Really enjoying using this app.

cororo

Sep 01, 2024  on Shopify

The support team is amazing! Nagaraj did an excellent job with my request for Download page customization. Their customer service is fast and reliable.

TutusByKaE

Aug 27, 2024  on Shopify

So far so good. Easy to setup and get started. Customer service seems great. I haven't received any orders yet, but once I do I can write a full review.

Shop Ed Codes

Aug 27, 2024  on Shopify

This is the best digital products app on Shopify. First of all, it's one of the only apps I could find that allows an external link to digital products rather than a downloadable file. My digital products are already hosted online, so there is nothing to download, but Filemonk lets me use the download button as a link. (Other apps always require you to upload a file). The button appears on thank you pages and in an email. And customers can always revisit the order page where their digital products are listed. Perfect. Also, they have excellent support. Sneha and Anaam dealt with all my questions within minutes. At one point I even asked to adjust a feature and it was implemented by the developers the next day. The pricing is affordable and they are generous with discounts. The feature ideas forum tab is a good sign that they listen to feature requests. I highly recommend Filemonk!

Harwood & Main

Aug 26, 2024  on Shopify

Prarthana answered my questions and provided me with screenshots to help me do what I need to setup my product correctly. She was patient and was eager to provide me with the information. Great job!

Dickz Biuk

Aug 24, 2024  on Shopify

This app is very good, I've never had a problem and neither had my clients, also the users support is great!. I've been using Filemonk for a few months now and it's been running quite smoothly. All my initial setup issues were resolved very promptly by their customer service representative Sneha. I needed to view 50 products instead of 20 and they were able to change the default through their back end specially for my requirement. Also I needed my products in a particular sequence and this was also ...

We, Future Leaders - Education Resources

Aug 22, 2024  on Shopify

I'm happy with Filemonk, and most happy about the support! Very quick response time, thorough responses, overall very friendly. Highly recommend :)

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