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Customer reviews: Digital Downloads ‑ Filemonk

Develop by Artos Software

Filemonk is a Shopify app designed to simplify file management for merchants, offering seamless organization and sharing of digital assets. This review covers its features, pricing, and real user experiences to help you decide if it fits your store’s needs.

Reviews (433)

Overall rating
4.9

What Merchants Think

Overall, merchants have expressed high satisfaction with "Digital Downloads ‑ Filemonk", highlighting its ease of use, seamless integration with Shopify, and excellent customer support. Many users found the app to be a game-changer for their digital sales, appreciating its functionality and reliability. The support team's responsiveness and assistance in resolving issues have been widely praised, contributing significantly to the positive feedback.

Key Strengths

  • User-friendly interface and easy setup
  • Efficient handling of digital product delivery
  • Responsive and helpful customer support
  • Reasonable pricing with flexible plans
  • Customization options for download pages and emails

Common Concerns

  • Lack of customizable options for download page appearance
  • Absence of live chat support; relies on email communication
  • Limited features available on the free plan
  • Some merchants experience minor initial setup challenges

Final Thoughts

"Digital Downloads ‑ Filemonk" is highly regarded by its users for enhancing the digital product delivery experience on Shopify. Its user-friendly design, coupled with strong customer support, makes it an excellent choice for merchants looking to sell digital products. While there are areas for improvement, such as more customization options and live chat support, the app's strengths in functionality and service have driven a strong positive reception.

Huxey

Jul 28, 2024  on Shopify

Love the app. Does exactly what it says and there's a free plan too. Plus, the support team is super awesome.

Thatched Roof Cottage

Jul 27, 2024  on Shopify

This was my first time setting up to sell a digital product and it was an easy process, which I definitely appreciated. I like that their paid plans are reasonably priced. I had a question and the representative got back to me promptly and was very kind and professional. After I set up my product, I ran a test order and everything went smoothly! I highly recommend the Filemonk app.

My Store

Jul 25, 2024  on Shopify

The support team at Filemonk is really awesome! I needed help setting up and uploading my files and Prarthana was able to assist me within minutes. Greatly appreciate what these guys have to offer, and Thank you so much Prarthana!

QuickenPlans

Jul 22, 2024  on Shopify

Just started using app - customer support is great! Quickly connected to agent and he was absolute rock star - quickly provided all answers and found the best solution. Love using it!

SissyShop

Jul 22, 2024  on Shopify

L'assistance m'a aidé et a résolu mon souci de DKIM pour approuver mon adresse mail. Cependant, cela a pris beaucoup de temps, environ 2 heures pour moins de 10 messages. Soyez patient si vous avez un souci. J'aime beaucoup l'application et ses fonctionnalités, qui sont vraiment excellentes et répondent bien à mes besoins. Toutefois, le service client est crucial pour les utilisateurs, surtout dans des situations urgentes. Mon problème était assez urgent et cela faisait 3 jours que je n'arrivais pas à le résoudre avec les explications dans les paramètres. Donc, quand le service client traîne, c'est un peu décevant. Malgré cela, l'application dans son ensemble reste super, et le prix est très abordable pour ce qu'elle offre. Avec quelques améliorations du côté du service client, l'expérience utilisateur serait encore meilleure.

mwfoodphotography

Jul 18, 2024  on Shopify

I've tried other digital product apps for Shopify, but this one is my favorite. The interface is decently easy to use, and I've had no issues with any of its features. Seems to be doing exactly what it says it'll do. Support is also very responsive and helpful.

digitalmaster studio

Jul 18, 2024  on Shopify

The customer support for this app is amazing. They responded quickly, were incredibly helpful, and resolved my questions with ease. Their dedication to customer satisfaction is outstanding. Highly recommend! Thanks Shashi & team!

Essential E-books

Jul 18, 2024  on Shopify

I haven't launched my store yet, but I do have everything set up with Filemonk. I also have already tested all of the processes and can confirm that they all work smooth. With the $20/m plan (which their great support can get lowered if you are just starting out) you can have your full system for your digital products 100% in your store, with no Filemonk branding on any screens. It is 100% customizable to what you want it to look and feel like. If you're looking to get into the digital product space, and want a reliable app by your side? You found it!

Pawrents Sewciety

Jul 16, 2024  on Shopify

Me encanta esta aplicación, soy nueva vendiendo productos digitales y me ayudaron con el early stage program para tener los beneficios de un plan a un menor costo. Todo el proceso para que mis clientes descarguen el archivo es muy fácil y amigable. Estoy muy contenta de haber encontrado esta aplicación

Mindful Pixel

Jul 07, 2024  on Shopify

Awesome Experience! It's quite easy to get around yet very versatile. They even gave us some free extra storage to get started!

Templates Bazaar

Jul 02, 2024  on Shopify

It's a great app for selling digital products. It's very simple to use. The feature I like the most is I get the mail immediately when the file fails to get delivered. This helps me to provide better support tou customers

SchiffliOnline

May 27, 2024  on Shopify

I've been using Filemonk for a few months now and it's been running quite smoothly. All my initial setup issues were resolved very promptly by their customer service representative Sneha. I needed to view 50 products instead of 20 and they were able to change the default through their back end specially for my requirement. Also I needed my products in a particular sequence and this was also customised for me ftom their back end team. All in all I am very happy with their product and especially Sneha's help has been tremendous. Thank you.

Trendy Fox Studio

May 14, 2024  on Shopify

The app has worked great for me with no issues in the year I have used it. Easy to set up and manage - I started with the free plan but soon wanted the added features so I upgraded a few months ago. I would recommend this app for any shop selling digital products.

Dr. Adriana Soto-Colón

Apr 28, 2024  on Shopify

This app has been an absolute game-changer. As someone who offers digital products, having a seamless delivery system is crucial for customer satisfaction, and this app delivers on every front. The automatic and immediate delivery of digital products right after checkout has not only streamlined my workflow but has also greatly enhanced the overall shopping experience for my customers. No more waiting around for emails or manual intervention, everything is handled effortlessly by the app.

The Makers Studio

Apr 26, 2024  on Shopify

This is the easiest most user friendly app - have had 100% success rate with delivery of PDF downloads and am 100% satisfied with the app - highly recommended.

Studio Seren

Apr 24, 2024  on Shopify

What a fantastic app and great service! Anything that you need help with, they are there for you. It made the transition from another app quick and easy. Highly recommend :-)

Rooted in Language

Apr 23, 2024  on Shopify

The entire Filemonk team, and Anaam specifically, are incredibly responsive and helpful! They addressed a problem we were having (of our own creation) with extremely fast turnaround!! The Filemonk app has been easy to use and is a great service for providing our customers with their downloads and easy access to re-download as needed.

Fine Natural Hair and Faith Shop

Apr 15, 2024  on Shopify

Great app. I've been using it for 4 months so far to have my digital products delivered and have had no one issue. Pricing is also great

Out West Beads

Apr 15, 2024  on Shopify

I struggled getting our digital downloads up and running until I found Filemonk. We've had it for several months and after figuring out the initial steps to load digital content, its worked great. After several months, I had a question, and Sandesh got back to me super quickly with a helpful answer, very good customer service. I really like how the Download now feature appears in the customer thank you email - its very helpful for the customer. Definitely would recommend this app.

Lotus English

Apr 15, 2024  on Shopify

I love filemonk.It made my e-books selling experience so easy. I wasn't sure till my first sale.When I got my first sale and order was fulfilled with such an ease.I am amazed and thankful to Filemonk

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