Reviews: Digital Downloads ‑ Filemonk

Customer reviews: Digital Downloads ‑ Filemonk

Reviews (433)

Overall rating

4.9

5

184
4

14
3

3
2
1

What Merchants Think

Overall, merchants have expressed high satisfaction with "Digital Downloads ‑ Filemonk", highlighting its ease of use, seamless integration with Shopify, and excellent customer support. Many users found the app to be a game-changer for their digital sales, appreciating its functionality and reliability. The support team's responsiveness and assistance in resolving issues have been widely praised, contributing significantly to the positive feedback.

Key Strengths

User-friendly interface and easy setup
Efficient handling of digital product delivery
Responsive and helpful customer support
Reasonable pricing with flexible plans
Customization options for download pages and emails

Common Concerns

Lack of customizable options for download page appearance
Absence of live chat support; relies on email communication
Limited features available on the free plan
Some merchants experience minor initial setup challenges

Final Thoughts

"Digital Downloads ‑ Filemonk" is highly regarded by its users for enhancing the digital product delivery experience on Shopify. Its user-friendly design, coupled with strong customer support, makes it an excellent choice for merchants looking to sell digital products. While there are areas for improvement, such as more customization options and live chat support, the app's strengths in functionality and service have driven a strong positive reception.

Hamsti Schuli

Apr 11, 2025 on Shopify

Simple design, good technology, very responsive support. It does exactly what it says.

Integrative Sexuality Education

Apr 07, 2025 on Shopify

I have no tech skills and it seems to be working very well.

Alefine

Apr 05, 2025 on Shopify

Had a great experience with Shashi who helped answer my queries!

Locker 55

Apr 03, 2025 on Shopify

Super happy I found this app, it's been a great way to easily add digital products. Easy to use and set up as a beginner. A lot is customizable, even with the basic plan.

Directlicentie

Apr 03, 2025 on Shopify

Awesome app!

Skin Balm Apothecary

Apr 03, 2025 on Shopify

Anaam was extremely helpful. I highly recommend this for anyone wanting to sell an e-book on their website. Customer service has been nothing but helpful!

Sewsewcrochet

Mar 26, 2025 on Shopify

Very quick to respond. Helped twice in the space of a few minutes. Easy directions given. Would recommend.

Elisa J. Media

Mar 24, 2025 on Shopify

Their customer service is amazing!! I really enjoy working with them. I had a couple of CSS issues and they took care of it super quick. Thank you again for your support!! I look forward to what you guys can do!

Psycho Dolls Film Store

Mar 19, 2025 on Shopify

Loving Filemonk! Works perfectly for my video downloads and will use it for other content in the months ahead. Thank you!

VanLife US

Mar 17, 2025 on Shopify

Fruits Max Brasil

Mar 17, 2025 on Shopify

Muito útil e o atendimento é ótimo!!

L'Etoffe Fabrics LLC

Mar 15, 2025 on Shopify

Easy to use, good interface, live chat customer service is very helpful.

philipwesley

Mar 08, 2025 on Shopify

Great app. If you ever have questions they have great customer service and will help you resolve quickly.

My Gut Friends

Mar 06, 2025 on Shopify

Easy to install and modify. Does exactly what you want it to do.

Will Boardman

Mar 05, 2025 on Shopify

Mindlyfter

Mar 01, 2025 on Shopify

So far so good, it works perfectly and easy to use. when I needed to reach out for customer support I talked to Vishu who was able to answer all my questions in a very polite way and helped me resolve my problem within minutes. I would definitely recommend it to others who needs a software for their digital products.

Jan Johnston Artworks

Feb 22, 2025 on Shopify

I'm just starting out with digital downloads from my store and I have to say, Filemonk is easy to set up and delivers a great product to my customers. It's no hassle, easy to use, and good looking from the customer side. Their free subscription is great for getting started and I imagine I will be upgrading soon because I'll be getting a lot more traffic with this app.

Lovie T Designs

Feb 22, 2025 on Shopify

Easy to use! I love the option that allows you to notify buyers of updates.

SUPERCONTINENTE

Feb 17, 2025 on Shopify

Super good! And they have amazing customer service.

Posh Digital Palace

Feb 16, 2025 on Shopify

Great app definitely surpassed my expectations