Digital Downloads ‑ Filemonk logo

Customer reviews: Digital Downloads ‑ Filemonk

Develop by Artos Software

Reviews (413)

Overall rating
4.9

What Merchants Think

Overall, merchants have expressed high satisfaction with "Digital Downloads ‑ Filemonk", highlighting its ease of use, seamless integration with Shopify, and excellent customer support. Many users found the app to be a game-changer for their digital sales, appreciating its functionality and reliability. The support team's responsiveness and assistance in resolving issues have been widely praised, contributing significantly to the positive feedback.

Key Strengths

  • User-friendly interface and easy setup
  • Efficient handling of digital product delivery
  • Responsive and helpful customer support
  • Reasonable pricing with flexible plans
  • Customization options for download pages and emails

Common Concerns

  • Lack of customizable options for download page appearance
  • Absence of live chat support; relies on email communication
  • Limited features available on the free plan
  • Some merchants experience minor initial setup challenges

Final Thoughts

"Digital Downloads ‑ Filemonk" is highly regarded by its users for enhancing the digital product delivery experience on Shopify. Its user-friendly design, coupled with strong customer support, makes it an excellent choice for merchants looking to sell digital products. While there are areas for improvement, such as more customization options and live chat support, the app's strengths in functionality and service have driven a strong positive reception.

Lean Material Handling Store

Jan 10, 2025  on Shopify

It's complicated, but the help desk is very helpful.

Creationz@FlyymizzezStudio

Nov 18, 2024  on Shopify

Nagaraj was my agent and was helpful to me. They have extra help for new businesses that offers extra space usage. Can't wait to use it!

Naturcontact US

Nov 01, 2024  on Shopify

After an initial miscommunication the app developer reached out to find a solution. Would update to 5 stars once this will be finalised.

REDW Marketplace

Oct 22, 2024  on Shopify

Great tech support!

Papaya Tienda

Oct 16, 2024  on Shopify

Funciona muy bien, permite enviar mails post compra con link de descarga y ofrece amplio espacio para subir documentos como producto digital. Fácil de usar. Lástima que el botón de descarga inmediata posterior al pago solo este disponible en plan de pago y no versión gratita, pero es una buena alternativa para negocios con ventas recurrentes. La recomiendo.

Intercept Studios

Sep 16, 2024  on Shopify

Haven't had a huge amount of experience with the app itself at time of writing as I'm still doing legwork on digital options while setting up my store, but I've spoken with Vishu from Filemonk on a few occasions now, and he has been incredibly helpful and quick to respond to my queries and questions. The customer service is definitely great here.

abeni

Sep 07, 2024  on Shopify

对于中国的商家语言设置没有中文有的时候工作没有搞懂或者无法顺利完成

Dickz Biuk

Aug 24, 2024  on Shopify

This app is very good, I've never had a problem and neither had my clients, also the users support is great!. I've been using Filemonk for a few months now and it's been running quite smoothly. All my initial setup issues were resolved very promptly by their customer service representative Sneha. I needed to view 50 products instead of 20 and they were able to change the default through their back end specially for my requirement. Also I needed my products in a particular sequence and this was also ...

Lello and Monkey

Aug 12, 2024  on Shopify

Great App for creating a links to templates in Canva. It would be even better if the order was automatically marked as fullfilled in shopify. Currently I have to do this manually.

Mindful Pixel

Jul 07, 2024  on Shopify

Awesome Experience! It's quite easy to get around yet very versatile. They even gave us some free extra storage to get started!

Femmyst: By Ashlee Jowett

Jul 04, 2024  on Shopify

So far so goo, customer service was helpful

Letters From a Stardust Soul

Mar 20, 2024  on Shopify

Have been using this app since March 2024. Highly recommended.

Scroll to Top